Adobe Animate Team Blog

The latest news, tips and insights directly from the Animate team



Jul 13, 2015/Errors, Extensions/

Installing Extensions for Flash Professional CC 2015

You have been using Adobe Extension Manager to install your Flash Professional extensions. The Extension Manger CC UI has been phased out as a standalone product due to its integration with the Creative Cloud application. For more information about this change, read Announcement: Extension Manager End of Life Notification.

This post helps you install Flash CC 2015 extensions using the new ExManCmd command line utility. To learn about installing Flash CC 2015 extensions using the Manage Extensions desktop utility, see the blog post Installing ZXP extensions using the Manage Extensions utility.

Installing ZXP extensions using Command Line

If you are a designer or a developer and have .zxp files of a Flash CC 2015 extension, follow these steps to install the extension:

On Windows:

  1. Quit Flash CC 2015 if it is running.
  2. Download the ExManCmd command line tool for Windows.
  3. Extract the .zip file to a location on your Desktop eg: C:\Users\<your user name>\Desktop\ExManCmd_win
  4. Copy and paste the extension (.zxp file) that you want to install to the same folder(C:\Users\<your user name>\Desktop\ExManCmd_win\) for convenience.
  5. Open the command prompt by selecting Start > All Programs > Accessories > Command Prompt.
  6. Type cd and provide the path to navigate to the extracted folder:
    • cd C:\Users\<your user name>\Desktop\ExManCmd_win
  7. Once you are in the ExManCmd_win directory, type the following command in Command Prompt and press Enter:
    • ExManCmd.exe /install <nameoftheExtension say “AnimSlider Pro.zxp”>

Please note that if the extension name has space in between please specify them within quotes (“”).

On Mac OS:

  1. Quit Flash CC 2015 if it is running.
  2. Download the ExManCmd command line tool for Mac OS.
  3. Extract the .zip file to a location on your desktop: /Users/<your username>/Desktop/
  4. Copy and paste the extension (.zxp file) that you want to install to the folder in which ExManCmd is available: /Users/<your username>/Desktop/Contents/MacOS/
  5. Open Terminal by double-clicking its icon under Applications > Utilities > Terminal.
  6. Type cd and provide the path to go to the directory in which ExManCmd is available:
    • cd /Users/<your username>/Desktop/Contents/MacOS
  7. Once you are in the MacOS folder, type the following command and press Enter:
    • ./ExManCmd ––install <nameoftheExtension say “AnimSlider Pro.zxp”>

Please note that if the extension name has space in between please specify them within quotes (“”).

You can refer to Extension Manager Command line basics to know more about all the available commands and its syntax. If you encounter any error, refer to the error codes and their descriptions.

Installing Extensions available through Add-ons

If you are a designer or a developer and you have the required extensions for Flash CC 2015 available at Adobe Add-ons website as add-ons, follow the below steps to acquire them:

  1. Launch Adobe Create Cloud application and sign-in with your Adobe ID.
  2. Ensure File Sync is turned ON under Assets > Files.
  3. Launch Flash CC 2015 and click Window > Browse Add-ons.
  4. Click on the add-on name that you want to acquire on the Adobe Add-ons page (you can also search by the add-on that you are looking for).
  5. Click Acquire/Install.
  6. Wait for the notification from Adobe Creative Cloud application regarding the installation of the add-on that you have acquired.

Making your extensions available as an Extension Developer

If you are a developer or producer of Flash Professional add-ons, Adobe provides you the following alternatives to distribute your Flash add-ons:

  1. Adobe recommends that you distribute your products through the Adobe Add-Ons website. You can distribute add-ons publicly (free or paid) or privately (free to named users). Learn more about sharing products privately.
  2. If you still want to sell extensions through your own websites or via other channels, you can build your own installer or provide instructions to your users on how to use the Extension Manager command line to install your extension. Refer the section Installing ZXP extensions using Command Line in this blog post for details.

Please reach out to us in case you have any issues or feedback.

Jul 24, 2012/Crash, Errors, Flash Professional CS5.5, General, Troubleshooting/

[Unexpected File Format] Error | Opening Flash files | Flash Professional CS5.5

You may encounter errors when you attempt opening or saving files using Flash Professional CS5.5. This article explains about the errors and Flash CS5.5 updater released to handle such errors.

Firstly, here’s a list of all forum threads that were posted reporting similar issues:

“Flash cannot parse this document”
“Failed to open document” error when trying to open file”
“An error occurred opening file…” error when trying to open file
“Failed to open document”
Unexpected File Format. Unable to open a file


To address the above problem, Adobe released an updater for Flash Pro CS5.5 (version 11.5.1). This solves the issues related to XFL file corruption.

Adobe Update Description
9/15/2011 – This updater contains fixes for opening and saving some Flash Professional files (FLAs) in CS5.5 and other bug fixes.

Known Issues with the Adobe Updater

• CS5 & CS5.5: symbol saved in XFL format (compressed or uncompressed) is corrupted if its name has special character.
• Window only: XFL Compressed: Data loss when saving to a file with hidden checkbox checked in the Window OS properties dialog.
• Window only: XFL Uncompressed: cannot save fla error when saving .xfl fla with hidden checkbox checked in the Window OS properties dialog.
• (Win Only ) Unable to save a file on Network / desktop once we get unable to save error message while saving a fla to xfl 2nd time.

Recovering the damaged  or corrupt files

  1. Change the extension of .fla to .rar.
  2. Open it using the WinRAR application.
  3. Winrar throws a warning stating that you attempted to open damaged archive, you can safely Ignore the warning.
  4. Go to Tools->Repair Archive. This ensures that the archive and hence, the FLA is repaired.
  5. Change the extension to .fla.

Known issues in Flash Professional CS5.5

Here’s the complete list:

Jul 17, 2012/Flash Professional CS6, General/

Flash Professional CS6 | Publish to AIR | Errors | Failed to install AIR Application

If you are using Flash Professional CS6, you may encounter the following error when trying to install an AIR app published from Flash.

“This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.”










Publishing to AIR – General Introduction

Helpful Links –

Problem Reason

The above problem arises when the same application is exported with different certificates and the new air application which is being installed conflicts with the old one.

Steps to resolve the above issue –


Verify if the AIR application you were trying to install is already present on the system. To do so:

  1. Search for the application from its APP Name which is specified in the “AIR Settings” dialog and make sure that the application is completely uninstalled from the system.
  2. Install the AIR application again.


Change the Application ID (APP ID – App ID is the identifier string for the application) in the Application Settings of the AIR Application

  1. Change the ID of the application in the application xml file and install it as a brand new app as if it had never been installed before.

Helpful Link –


Create a new certificate for the AIR application. Steps for doing so:

  1. On the Signature tab, make the following settings:
    Certificate: Point to another valid AIR code-signing certificate or click the Create button to create a new certificate. Enter the certificate password in the Password field.
  2. Use this brand new certificate for signing the AIR application.
  3. Compile the App with the new certificate.

Helpful Link –