Customer Round-up #0701
One of the entries on ARena from last year that seemed pretty popular was the round-up of customer success stories I provided. So, with that in mind I've decided that once a month (fingers crossed) I'll provide a snap-shot of 4 or 5 recent case studies. I hope this is useful.
Gerling Group Insurance Service AG - a market leading business-to-business European insurer, with operations in more than 20 countries, has implemented an Adobe Flex-based RIA to its recently redesigned website that streamlines the claims process.
Gerling Switzerland wanted to use RIA technology to create an interactive and engaging user interface to the claims process. Using Flex they created a test application that far exceeded the very high expectations Gerling Switzerland had. In only four months the Gerling claim portal (GSMP) was developed and Gerling employee productivity increased by 30% as a result. In addition, customers are more satisfied because they have direct access to their cases.
SNS Bank - As the 5th largest bank in the Netherlands - with annual revenues of nearly €3.5 billion, over 3000 employees and 170 offices throughout the country - SNS Bank aims to provide its customers with as personal and flexible banking experience as possible.
To this end, SNS Bank implemented a Macromedia Breeze (now know as Adobe Acrobat Connect) solution enabling its mortgage advisors to offer live, online advice to customers. Consequently, customers can now receive mortgage advice where and when they want it, without having to visit an office or see an advisor at home. The new service, called SNS Live@dvies, is setting new standards for serving customers.
DSG International - a leading European electrical retailer - including well-known high street brands such as PC World, Currys, currys.digital, and The TechGuys - strives to provides its customers with a wide range of quality of products, competitive pricing and high standards of service.
DSG use a range of Adobe products, including the Creative Suite and Acrobat, to produce and distribute point-of-sale marketing material throughout its store network. However, when a devastating oil explosion at a major fuel depot opposite DSGi’s headquarters acted as a catalyst for the team to use Adobe Acrobat more extensively.
Department of Trade and Industry - is the UK Government department responsible for trade, business, employees, consumers, science, and energy. In a world of rapid change and intense competition, DTI employees play a vital role in fostering conditions for business success and helping the UK respond to Globalization challenges.
To enhance productivity, the DTI implemented an electronic forms workflow built around Adobe LiveCycle software. The solution improves operations and efficiencies in Human Resources (HR) and other forms-based processes.