Find out how Northwestern Mutual improved customer service in its Service Request Center by leveraging Adobe LiveCycle Enterprise Suite and other integrated technologies. By intelligently providing access only to those forms applicable to a specific contract, the financial services company enables representatives to easily find and complete required forms to perform contract changes. The firm will explain how the Service Request Center has helped reduce the not in good order (NIGO) rates on service requests, increased productivity, and improved business process efficiencies.
By Lee Sutton
September 19, 2010