Frequently Asked Questions and Answers about Adobe Captivate


Question By Best Answer By
By default in which location Captivate 5 gets installed on a Windows 64 bit machine? Swaraj Hi, it gets installed at c:/- program files x86 – adobe Anjali Gupta
I get an error while launching Captivate: “Failed to Launch application” comes with error code “0xc015002″”. What do I do? Karan Sibal If the problem is on Windows, check if Microsoft Visual c++ 2010 Redistributable is installed Karan Sibal
Failed to Update Captivate 5.0 to Captivate 5.0.1 on Mac, getting error message “some updates failed to install”. What is the resolution? Swaraj
Captivate 4 Windows xp – Installation freezes without giving an error. What do I do? Ankur Pandey Install
Microsoft Hotfix .Link : Microsoft® Windows® Installer (MSI) according to the OS .Always remember : After installing the Hotfix please reboot the computer as it is required .
Ankur Pandey
Directly updating the Windows Installer may not be the resolution always.
I would recommend checking the logs created and proceed as per the errors seen in logs. In case the update installation logs indicate issues with the windows installer service, then the above mentioned patch would be useful.


Question By Best Answer By
How do I upgrade Captivate 4 projects to 5? Smitha Just open the projects in Captivate 5 and save. The Cp 5 projects are saved with a CPTL extension. Smitha
Can I import a legacy project created using Captivate 2.0 in Captivate 5, and use the text-to-speech feature to enable voice-overs? Ashu P
Is is possible to install Captivate 4 after installing Captivate 5 on the same machine? Swaraj


Question By Best Answer By
How do I end recording? On Windows: Press the ‘End’ key or clik the Captivate icon in the system tray.
On Mac: Click the Captivate icon in the application deck.
While doing Full Motion Recording in Captivate 5, Mouse action is not in synch with the recorded actions. How to resolve this issue? Swaraj Hi, move the mouse slowly and adjust all the settings accordingly for the mouse movement. you can find them in mouse properties clicking on windows & FMR settings Anjali Gupta
How the Captivate 5 application area can be re-sized? Swaraj Hi , this is done while you set recording, there is an option to do so. Anjali Gupta


Question By Best Answer By
How to set remove Master Slide from any slide in Captivate 5 project? Swaraj Hi, if you want to remove master slide from any slide in a project, click on that slide and move to the properties panel to the right, under the heading general you will see master slide and a drop down, choose and use it as required Anjali Gupta
Is import Captivate Project Slide option is there in Captivate 5? What is the alternative way to do that in Captivate 5? Swaraj


Question By Best Answer By
My Captivate projects take way too long to download. Any tips? * Use a preloader (see this blog:
* Convert your slide audios to object audios or delay your slide audio a little using the timeline.
My Captivate project has crashed. What do I do? Delete the current set of preferences in Captivate and relaunch. A fresh set of preferences is automatically created when the project opens.1) Close Captivate.

2) Delete the Captivate 5 or the preferences folder at the following location(s):
– on Xp: C:Documents and Settings\Local SettingsApplication DataAdobeCaptivate 5
– on Vista/Win7:C:Users\AppDataLocalAdobeCaptivate 5
– on MAC: /Users//Library/Preferences/

If you do not see the Application Data folder, select the Show Hidden Files and Folders option in Windows explorer (Tools > Folder Options > View).

3) Relaunch Captivate.

Why do I experience screen-freeze issue with Captivate 4? Sonia


Question By Best Answer By
How do I have text and graphic object appear after a few second delay on the slide? User Use Window > Timeline option to adjust the appearance timings of text and graphic objects on the slide.The Timeline header shows time, in seconds (1s for 1 second, 2s for 2 seconds, and so on), so you see exactly when objects appear. You can simply drag any odject and adjust its appearance on the slide accordingly. Chandra Shekhar Puri


Question By Best Answer By
How do I have text and graphic object appear after a few second delay on the slide? User Use Window > Timeline option to adjust the appearance timings of text and graphic objects on the slide.The Timeline header shows time, in seconds (1s for 1 second, 2s for 2 seconds, and so on), so you see exactly when objects appear. You can simply drag any odject and adjust its appearance on the slide accordingly. Chandra Shekhar Puri
Where do I find the text-to-speech installers? You can install text-to-speech converters from any of the following locations:* Add-Ons folder on the installation CD
* From this website: this article for more details:
Can we add more voices to the Cp 5 text-to-speech engine? Aman Yes, you can add more voices to Captivate 5.All the voices that are installed on the operating system are recognized by Captivate.

Currently, 2 voices from NeoSpeech and 3 voices from Loquendo are made available for free along with Captivate 5. Captivate does not support any other voice from these vendors.

But, Captivate 5 recognizes other third-party voices (other than NeoSpeech and Loquendo)if they are installed as system speakers.

How to add/customize the pronunciation of some specific words in Cp 5 text-to-speech engine? Aman One workaround I have used in the past is to change the spellings in text transcript and use trial and error till I got the desired pronunciation. However, I too would like to know if there is a cleaner approach for this. Asit Pant
Hi , well there is a better approach and here it is -:If you have installed Text to Speech Utility and Captivate 5, then a tool called ‘Text to Speech Dictionary’ is available at \Program Files\adobe\Adobe Captivate 5\VT\\M16\bin. Reach the location and look for “UserDicEng.exe”

Double click the EXE and it will launch ‘English User Dictionary Editor”. Now follow the below steps in order to change the pronunciation of any particular word.

1. Click File Open and point it to the dictionary file. It is located at –
\Program Files\adobe\Adobe Captivate 5\VT\\M16\data-common\userdict\
2. This directory will store the word you enter along with its new pronunciation
3. Click “Add word” and enter the ‘original word’. e.g ‘Jimmy’
4. Now enter the ‘target word’, i.e. the corrected pronunciation using the alphabets or the Pronunciation Symbol.
5. At any point of time, you can click ‘Read Word’ and listen to your pronunciation of the new word (target word). If not satisfied, you can edit the target word and listen to it once again.
6. Once the word is ready with the new pronunciation, just click ‘File Save’ and the new word along with its pronunciation is saved. It will be used by the particular speech Agent inside Captivate.

To use the the new pronunciation inside Captivate, just use the ‘original word’ and convert ‘text to speech’. The newly created pronunciation will be used and audio file will be created. A captivate movie describing these steps is attached below (turn up your speaker volume).

Anjali Gupta


Question By Best Answer By
How to apply multiple actions to a button in Captivate 5? Swaraj
Trying to insert the Retake button in the Score Slide but that is not appearing in the slide. How this can be resolved? Swaraj Hi, this can be done by going to edit-preferences- quiz-pass or fail – if failing grade, there is the button that appears when you click infinite attempts Anjali Gupta

Click boxes

Question By Best Answer By
Does captivate support multiple click boxes on the same slide? Swaraj Yes, it can but then the area has to be adjusted accordingly. they cant overlap Anjali Gupta



Question By Best Answer By
After publishing a SCORM (1.2) compliant project, a gray screen always pops up, either while running it locally or via our LMS. What could be the possible resolution? Swaraj



Question By Best Answer By
How to make Hyperlinks, which point to local drives, work in published outputs of Captivate 5 projects? Swaraj
How to find the duration of the presentation after publishing? Swaraj
When I use Captivate 5.0 on Mac OS to Publish the Project Via Print option to print the Handouts, I get the following error Message :Publish to MS Word failed. Retry after ensuring that
– the document is not open.
-you have installed Microsoft WordI use MS Word 2008.
I tried to print the handouts while MS Word 2008 is not in use or open.
If the MS Word 2008 is not in use even then it doesnot work.I tried selecting all the Handout Layout options, I get same error message.
Also I tried with individual layout options – same error.Is there any fix to this issue?
Pooja Saxena The Adobe Captivate team has provided a hotfix for this issue. The details are at Smitha
If user wants to publish output in media, it will be in .exe format. And is .exe friendly with LMS? Lesha Sharma Hi Iesha, there are more options than to publish output in media other than .exe . the scroll bar there lists all the options, you can also publish in f4v video that plays in adobe media player Anjali Gupta
When you publish the project and view it, it starts playing in the browser. How can you stop that autoplay? Swaraj Hi Swaraj, you can do the same while going into Edit-preferences-project-start & end- uncheck the autoplay option. Now when you publish this , it wont play automatically, it will give you a play button to start the project. Hope this answers your query Anjali Gupta
Printing highlight boxes in Cp 5 shows up as a “black box” when chosen “step by step”, this however used to work correctly in Cp 4, any resolution??? Anjali Gupta

Closed captions

Question By Best Answer By
How to make Hyperlinks, which point to local drives, work in published outputs of Captivate 5 projects? Swaraj
Can we have scroll bars for closed captioning? Swaraj

Object effects

Can we use classic tweens as effects in Cp5 after exporting them as XML in Flash?Swaraj

Question By Best Answer By

Projects and templates

Question By Best Answer By
Do I get customizable templates that I can use for my projects? Ashu P They are not exactly being shipped, but you can create various templates in captivate itself. They can also be provided by adobe as an additional download and that is available at itself. Anjali Gupta
Is there an easy way to copy colors/fonts of one slide and make it as default for Captivate project? Sonia The background color for all the slides in the project can be set in the project preferences. (Edit > Preferences > Defaults > Background color).The colors, fonts, alignment, and other attributes of objects can be defined as ‘styles’ at the project-level. (Edit > Object Style Manager).

To make object styles, slide defaults, and other preferences available for all new projects that you create, define these settings at the application-level. To do so, close all open projects, and then specify these settings.

You can also so this by applying them on master slide and then applying it to the whole project or creating a template of the same. Anjali Gupta
User is using Capitvate 5 and has an existing project in Captivate 5 which has many slide texts. How can he/she easily import them in a new Captivate Project? Swaraj Hi, user cannot import the cptx file of one into another but yes he can import swf which will come as animation or a movie, which can be viewed during preview only. Anjali Gupta

TOCs and skin

Question By Best Answer By
How can I customize the movie play bar? Aman You can do that by clicking Project & then Skin Editor Anjali Gupta


Question By Best Answer By
Can I import presentations created using OpenOffice Impress into Captivate? Ashu P
Which version of Adobe presenter works with Adobe Captivate? Sonia Currently, there is no direct workflow between Captivate and Presenter.However, one can work with both these products using Adobe eLearning Suite. eLS 2.0 includes 7.0 and Captivate 5.0 (with many other products). Smitha Is Captivate 3 compatible with Windows 7? Swaraj


Didn’t find what you were looking for? Post your question as a comment below. As soon as someone supplies a satisfactory answer, the question and answers will be moved to the table above.

Question By Best Answer By
What are different type of Video formats can be synchronized with the project, slide using Captivate 5? Swaraj Hi, the supported video formats are AVI, MOV, MPEG, and FLV. refer to this link to learn more Anjali Gupta
How to resolve the issue “A link to external file is taking absolute path” ? Swaraj
User is getting error “‘Launching File Failed Error_Not_Found” while downloading Trial Adobe Captivate 5. What are the possible reasons? Swaraj
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  3. #3 by Art on April 21, 2016 - 1:06 am

    I am recording a demo in captivate 9. I speak slowly going through my demonstration. I finish the recording without any issue. When the recording is played back when it comes almost to the end the recording stops prior to where I finished in the demo or the audio skips entirely back to the beginning not capturing what was recorded or to be recorded at the end. I have done hundreds of recordings/demos and have never had this issue. I upgraded to v9 thinking it would resolve the issue it did not. I have many recording projects to complete and with this issue the recordings are worthless. Does anyone have any ideas or suggestions?

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  14. #14 by Joe Shultheis on March 3, 2016 - 9:23 pm

    I want to link to a specific point of a Captivate screen recording from an interactive pdf, is this possible?

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    Can I upgrade Captivate 3 projects to 9?.

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    I created a course using Captivate 8. When it launches from our LMS, the following error message appears: “An error has occurred: ERROR – LMS did not return a valid status code.” Anyone have any suggestions on how to fix? It didn’t happen in the previous version of this course.

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  33. #33 by Ross on January 8, 2016 - 12:04 am

    Captivate will not work with Windows 10 since Flash is imbedded in IE in windows 10 , is there a patch?

  34. #34 by Pravasi Bhushan on January 5, 2016 - 10:43 am

    I have a customer who wants the same course in 6 different languages. Can Storyline 1 or Storyline 2 support all of the following languages?



  35. #35 by Bill on January 3, 2016 - 10:36 pm

    Is there a way to let learners choose the font color of their short answer text. And/or is there a way for them to click on a word in a text I’ve given them to change the color of that word?

    This is for a language arts class. I appreciate any information.

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  37. #37 by Marla on December 18, 2015 - 9:14 pm

    In Knowledge Based, true/false questions, can you use the failure message? What are the quiz settings to make the message appear? I have the “on success” message set to continue, the “failure message” set to 1 and the “last attempt” to go to next slide. These properties will not save.

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  39. #39 by Nigel on December 16, 2015 - 3:06 pm

    Hand cursor – when I preview project the hand cursor appears when I hover over the click box. When I review a published PDF output the cursor doesn’t appear when I hover over, it only shows when I actually click the mouse on the click box; which is pretty rubbish! Any ideas?
    Using version 8.

  40. #40 by Lionel on December 14, 2015 - 4:23 pm

    using Captivate 9,
    I don’t publish with eLearning Output for now.

    I am creating a project which works perfectly offline (opening the index.html in chrome)
    But as soon as I set it live on a web server,
    it fails on both: Flash and HTML5:

    for Flash: GET requests for a file at the root of the folder named: _cp_n_m_ are failing and stop the project

    for HTML5: it works fine but after about 40 slides,
    the dev console gives:
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    I tried on different web servers (Linux based), I also tried to start a fresh project.

    I really don’t understand why those problems are happening as soon as I set it live on web hosting,

    so any help would be great!

    Thank you

  41. #41 by Brianna on December 5, 2015 - 4:16 am

    I am creating a simple captivate 9 file using PowerPoint. Therefore, I am trying to assure the accessibility is working properly.
    With or without the accessibility text, JAWS 15.0 is repeating lines for absolutely no reason, even the header (I understand that it is reading the slide title btw, which is fine). It will read one line twice, even if it is not the end of a sentence before proceeding to the next line. Any help is appreciated.

  42. #42 by Anila on December 4, 2015 - 11:27 am

    My query is on the “Text to Speech” facility in “Adobe Captivate 9”.
    We recently upgraded to Captivate 9.
    Is there only one voice (female) available in this version of Captivate? If so, is there any means of getting more voices in? (Version 8 had a few voices out of which we used James’ voice.)

  43. #43 by KimmieWF94 on November 19, 2015 - 3:02 am

    In Captivate 8, I am not able to adjust the slide duration to anything less than what my default duration setting is. Anyone else have this issue?

  44. #44 by Malathi on November 12, 2015 - 12:57 pm

    In captivate 8, mcq/true/false slides are working fine in preview mode but in publish mode it is not allowing me to submit answer, these slides run automatically.
    Request your help asap.

  45. #45 by LBul on November 4, 2015 - 8:08 pm

    Is there any way that the slide won’t slide around when you are moving objects around it. Help – it is driving me crazy.

  46. #46 by E Lytle on November 2, 2015 - 7:26 am

    I am installing Adobe Captivate 9 for the first time on my Mac with El Capitan OS and the installation fails every time. Ideas?

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  48. #48 by SK on October 14, 2015 - 12:48 pm


    I’d like to know whether it is possible to score a try-it simulation in Captivate 7. If yes, i’d like to know the options and feasibility.


  49. #49 by Priysha on October 9, 2015 - 9:52 pm

    how to loop an Embedded MP4 video in Captivate?

    Hi, I’m creating a product training in Captivate 8 and I have these small pieces of videos that I’ve inserted into the slide along the text. I want these video to play in a loop in the published course. How do I make that happen?
    I checked the auto rewind option for the video but it just rewinds the video to the first step.

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  52. #52 by Rod on September 18, 2015 - 11:54 am

    I have a flash (HTML) quiz that was created and published in captivate. Is it at all possible to revert or import this quiz back into captivate so it can be edited. I ask this because the original captivate project has been misplaced and I am trying to avoid recreating the quiz from scratch.


  53. #53 by manu on September 14, 2015 - 6:31 pm


    I have a laptop with adobe captivate 8 installed on it. I want to make an elearning program from a business software that is installed on their own computers. These computers can not install adobe captivate and I can not install the program in question. Can I connect my laptop with adobe captivate on the computers of the company and to capture vieo software concerned? thanks for your answer

  54. #54 by Kristi on September 11, 2015 - 11:46 pm

    When I view and publish, I get a white screen at the start of my project. If I rewind then it will start from my 1st slide, but my background music is gone. This does not happen on earlier versions of the same project.

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  59. #59 by Arif on August 13, 2015 - 3:47 pm

    We have developed six (6) health modules using Adobe Captivate in .sklt format. All Post Module quiz are functional independently. Now we want all 6 modules to work in aggregate.

    We saw that three modules imported are working properly together, however when we are importing the fourth module, the scoring system is not working for the fourth module. Instead the score of module 4 is displayed in any one of the other module 1 or 2 or 3.

  60. #60 by PARIDHI JAIN on August 12, 2015 - 11:13 am

    1) TEXT
    while I used justified text even then when I publish the project the alignment of text is in unordered manner .
    2) icons
    Is there any way to apply icons in mater slide and then disable the icons in any of slide of project we want …..

  61. #61 by PARIDHI JAIN on August 12, 2015 - 10:33 am

    1) TEXT
    while I used justified text even then when I publish the project the alignment of text is in unordered manner .
    2) icons
    Is there any way to apply icons in mater slide and then disable the icons in any of slide of project we want …..

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  63. #63 by D Arn on July 24, 2015 - 10:46 pm

    Impossible to find my questions/answer on this chart. how to save new workspace in Captivate 8?
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  64. #64 by Yolanda on July 17, 2015 - 7:21 pm

    I can’t hear any audio? I can hear the .wav files before I import, but as soon as I import I can’t hear anything?

  65. #65 by Monique on July 10, 2015 - 11:22 pm

    Created Drag & Drop interaction with 2 drag soruce types and 2 drag target types. It worked fine for a while and after finishing project I find that this interaction is not working anymore. It will not drag or drop or do anything. I have recreated it with the launch wizard and nothing. What happened? It seems as the drag/drop is not functional anymore.
    Using Adobe Captivate 7, on windows 7 service pack 1, 64bit system.

  66. #66 by SK on July 6, 2015 - 10:57 pm

    Timeline Header: My timeline header showing the secs within the timeline just disappeared on my Cap 8 project. How do I correct that? The Timeline and Timing Properties are selected from Windows drop down. Thanks

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  76. #76 by jb on June 9, 2015 - 5:35 pm

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  78. #78 by Beth on June 5, 2015 - 5:45 pm

    I am publishing a project to an LMS as SCORM 1.2 content. I want to include a reference PDF document in the packet for publishing. The LMS provider said I can only include it if Captivate has the functionality to add it prior to publishing. Is this possible? If so please provide instructions.


  79. #79 by CGL on June 2, 2015 - 11:40 am

    Hi all,
    I’ve migrated from captivate 5 to 8 and I no longer can export project caption as I used to do.
    Please note that the project caption I’m trying to export have been created under Captivate 5. I need this captions to be exported to word (or else) for translation purposes.
    Thanks for your help.

  80. #80 by JPH10 on June 1, 2015 - 8:55 pm

    Is there a known issue in Captivate 8 (32bit)running in MS Surface Pro 3? I am trying to import slides from powerpoint but it always load wrong in captivate. A portion of the slides are cut out. I checked the dimensions when importing and it shows the correct one. Now when I run it on a desktop, it loads correctly. Any advice? Thanks in advance.

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  83. #83 by Blogabriel on May 29, 2015 - 1:27 pm

    Hi, once you install Cp 5 on a machine that has Cp4 projects?

  84. #84 by Peter Berking on May 25, 2015 - 9:31 pm

    I will be switching from Captivate 8 for Windows to Captivate 8 for Mac. Are the project files 100% interoperable between the two platforms?

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  87. #87 by Laurent on May 21, 2015 - 4:11 pm

    To me the same thing happened to me, I ask for updates and do not let me update. That can happen?

    • #88 by Mickael on May 21, 2015 - 8:29 pm

      We are in the same situation as you and we have not found the solution … Can you help ?

  88. #89 by JonnyBongoes on May 12, 2015 - 2:20 am

    I’m trying to upload a Captivate8 video to YouTube but despite being able to access my account on YouTube through my Google+ account whenever I log in via Captivate8 it says ‘Login failed. Specify the correct username and password, and try again.’

    I am logged in as administrator.

    I know others have had the same issue but there seems to be no actual answer from Adobe yet.

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  91. #92 by Magenta on May 5, 2015 - 8:07 pm

    When I try to publish a project in Cp8, I get the “publish successful” pop-up, but the project does not appear in my published projects folder. I checked to make sure the correct folder is specified in publish settings. Also, since I already have many published projects in my published projects folder, I thought perhaps it was too full, so I deleted some. I have cleared cache and tried to rename the project, but after several attempts at which I get the “publish successful” pop-up, the published project still does not appear. The projects in the folder are named “Test-01” through “Test-36.” This one is “Test-37.” As I mentioned, I have deleted some to clear room in the folder, but this is not helping.

    • #93 by Magenta on May 5, 2015 - 10:34 pm

      Himanshu Satija, thank you for your response. By following your suggestion, I uncovered the problem – which turned out to be a mistake I had been making all along. Namely: When I published this file, I forgot to change the project title to “Test-37,” so it was showing the title of a previous file from which I had copied this one. The file was indeed successfully publishing, but under a different title that I was not looking for. Now I have changed the project title to “Test-37” when publishing it, and it appears in the “Published Projects” folder. Thank you for taking the time to trouble-shoot with me. Cheers!

  92. #94 by Richard on May 5, 2015 - 12:40 pm

    Hi folks
    I’m trying to capture a simulation for a .net application that my organisation uses. Unfortunately Captivate (8) is not picking up my mouse movements or screen changes as I open /close multiple screens within the application I’m trying to record. I have exactly the same Captivate Preferences for a simulation I’ve recorded just using Microsoft Word and Captivate is working fine… Is there something different I need to do to enable Captivate to properly detect this .net application and record it correctly?

  93. #95 by Wendy on May 4, 2015 - 6:09 pm

    I’ve upgraded from Captivate 7 to 8 and I’m finding that some of the courses that I’ve uploaded to LMS are now showing expired?

    What do I need to do to rectify this problem?

  94. #96 by Heather on April 29, 2015 - 7:22 pm

    I have a quiz in my project that is set to Answer All. On entering a quiz slide, the Next button is unavailable. However, once the user submits the correct answer and the “Correct; Click Next to Continue” message displays, the Next button’s appearance doesn’t change — it is still faded out, though when you click on it the slide does advance.

    How can I make the Next button’s appearance change to available once the user submits the correct answer?

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  96. #98 by Sarah on April 23, 2015 - 4:10 pm

    Why does my background appear *after* the mouse clicks, then flash up for a second before the next slide appears? This doesn’t seem to be something I can adjust using the timeline.

  97. #99 by Diane on April 14, 2015 - 7:51 pm

    I have a Captivate presentation with 350 slides, most with audio. For some reason, there are 3 slides that are not starting the audio from the beginning, but jumping ahead. It sounds fine from the Captivate file. I have published in Flash 10. Any suggestions?

  98. #100 by Sabrez Alam on April 10, 2015 - 8:46 pm


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  99. #101 by Melanie on April 8, 2015 - 11:12 pm


    I just downloaded Adobe Captivate onto my company laptop. When I try to open captivate, Adobe prompts me to login and agree to the terms of service, and then nothing comes up. What else do I need to do to get Captivate up and running?

    Thank you!

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  101. #103 by Mark on April 3, 2015 - 9:16 pm

    I’m using Windows7, works fine.

  102. #104 by Nathan on March 30, 2015 - 7:03 pm

    Is there another location where i can download the Adobe Captivate 6.0.1 (build IE java script patch.

    The links found in this page are no longer active:


    • #105 by Sean on March 31, 2015 - 12:05 am

      I am looking for this patch as well… where are you Adobe?

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  105. #108 by Marie Antoun on March 25, 2015 - 11:29 pm

    i am using captivate 8 and every time i have a question …my project doesn’t count answers …. the result is always 0 and the review is you didn’t answer this question

  106. #109 by Richard Woods on March 25, 2015 - 7:48 pm

    I am using Captivate 5.5 and I am importing audio mp3 files. When I hit F8 to play back just that slide the audio sounds low and muffeled. I am using Audition to convert to mp3 files. I have also imported the wave files as well and the same thing happens.

    What is the fix for this, HELP PLEASE PROJECT IS DUE OUT NEXT WEEK

  107. #110 by Erin on March 24, 2015 - 9:44 pm

    I have embedded event videos in my presentation. When I publish, I get a screen like they are connecting, but they do not play. They did work in preview in Captivate. I published as a HTML5/SWF. Any suggestions would be greatly appreciated!

  108. #111 by Jeff on March 24, 2015 - 12:15 am

    Browser background color? I want the background to be white – not the grey color I’m getting. I know how to change the slide background to white, but don’t see a way to set the browser color.

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  112. #115 by Emily Elder on March 16, 2015 - 11:00 pm

    Hello – I created several video’s using the video demo feature. I would like to combine these video’s into one long video. Is that possible and if so how would I accomplish the task. I am on a PC and using Captivate 8

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  115. #118 by Dino on March 6, 2015 - 2:18 pm

    Hello everyone.
    I would like to know if there is a way to bypass the confirmation message reported by Captivate when I force the execution of the Submit All button.

    “You have not answered to all questions. Are you sure to continue?”

    Is it possibile to not bring up this sentence?

    Thank you very much

  116. #119 by Nisha on March 5, 2015 - 5:40 am

    I can’t figure out how to play back my published video. I used a “Software Simulation” template but am unable to publish the video and play it back anywhere (I’ve tried on my desktop via Windows Media Player as well as in IE). Also, when I check the folder with my video, it says the file size is 0 KB, and won’t upload to our intranet. I’m using Adobe Captivate 5. Thanks.

  117. #120 by Kay Lawton on March 3, 2015 - 5:19 am

    How can I find out the duration of each recording before it is published in Captivate 7?

  118. #121 by Christine leong on February 25, 2015 - 11:43 pm


    I have designed a knowledge check using the pretest function with 2 questions. However if the user answer the 2nd question incorrectly, he cannot resubmit the answer.
    I have set the attempts to “infinite”.

    I am using Captivate 6.

  119. #122 by Mallika on February 25, 2015 - 1:20 pm

    angela :
    I’m recording a system simulation using my PC with the option full screen while recording.
    Once my project is published the user has to use the scrollbar on the right side of the screen to scroll to the top or bottom of the page in order to see parts of the screen capture that are otherwise unviewable. When the page is scrolled to the top, the navigation panel is also unviewable to the user and to access, they need to scroll down.
    How do I publish the simulation so the user can see the entire screen simulation and navigation panel without using the scrollbar.

  120. #123 by Tammie on February 25, 2015 - 12:42 pm

    Hi, i am seeking guidance on how to add an advanced action to a slide that prohibits the user from going any further until they have visited previous slides/modules. Can anyone advise on how i do this?

  121. #124 by Warren on February 23, 2015 - 3:27 am

    I can not publish to SWF using a Responsive Project.

  122. #125 by Chris Bryant on February 6, 2015 - 9:34 pm

    I am trying to add a software simulation to a project. Every time it records it is placing the simulation *behind* the objects from the master slide and I cannot locate any option that allows me to have it not appear as a background.

  123. #126 by nadine on February 5, 2015 - 4:17 pm


    I have used UPK and Assima in the past to create e-Learning content. in My new role they use captivate 5.5. I am trying to teach myself the system. Presently I am trying to record in multiple modes whilst using the Manual Recording option. However it grays out the modes radio buttons once the manual option is selected.

    Am I only able to record in multiple modes when using the automatic option?

    Also in the other systems I have used when you make a recording it creates a single source file which allow you to create a range of word documents. Can captivate do this?

  124. #127 by Foundation Health on February 4, 2015 - 2:31 am

    I’m not sure where to go to paste the new slides? RE: #496

  125. #128 by Terra C. on January 30, 2015 - 1:55 am

    I keep losing the properties panel in Captivate 7 and I do not know how to get it back. In the drop down, I click on “Properties” and it does not appear. This happens each time I open my file.

  126. #129 by Jenny Collery on January 27, 2015 - 9:28 pm

    Hi there, I am using Captivate 8 and have created a Video Demonstration. The timeline for the project is not appearing, so I cannot edit the timings of slides. I have followed the instructions at regarding showing the timeline, but it does not appear when I check Windows > Timeline. Any answers appreciated. I also cannot view the Properties panel, which I need to edit. Thanks you.

    • #130 by Jenny Collery on January 27, 2015 - 9:32 pm

      That should read, “creating a software demonstration. Thank you again.

  127. #131 by Karen on January 27, 2015 - 2:17 am

    When I publish my captivate project, my users will be able to save their progress on the training/survey and come back to it as necessary?

    • #132 by Karen on January 27, 2015 - 2:18 am

      When I publish my captivate project, is there a way my users will be able to save their progress on the training/survey and come back to it as necessary?

  128. #133 by Danny on January 15, 2015 - 12:41 pm

    How do I make a software simulation/video demo for Captivate 8 itself? I’m creating an e-Learning application about “how to use Captivate” for university.

    Please help me 🙁

  129. #134 by Alicia on January 15, 2015 - 4:37 am

    My Adobe Captivate 8 could not open my project. I have noticed that the folder attached has now disappeared.

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  131. #136 by Mihir Aich on January 8, 2015 - 4:02 pm

    I have imported a .ppt file into Captivate 6. But the bullets are not appearing properly in Captivate. Then I converted the .ppt into .pptx and imported into Captivate. Bullet points now appearing fine. But a new issue has occurred. There are many hyperlinks in the .pptx file. The normal hyperlinks on texts are working fine. But the hyperlinks which are inside the tables are not working… the hand cursor is not appearing on them. Any idea how to solve this issue?

  132. #138 by Karthik on December 17, 2014 - 6:52 pm

    Karthik :
    when i try to play already published Pdf from captivate.It is showing “This Project has expired”.Please try to help

  133. #139 by Karthik on December 17, 2014 - 6:46 pm

    when i try to play published Pdf from captivate.It is showing “This Project has expired”.Please try to help

  134. #140 by serene on December 17, 2014 - 5:56 pm

    I was unable to perform the update for CP 7 as the feature is inactive. How to go about update as I understand need to patch as I unable to publish the web object.

  135. #141 by J M Buchanan on December 11, 2014 - 1:27 am

    I have a number of projects that I am developing in Captivate 7. I would like to start the next project in Captivate 8. Is there any problem with having two instances of licensed versions on my local machine at the same time (they will not be running at the same time). I don’t want to find out after activating 8 that 7 can no longer be accessed. Thanks.

  136. #142 by tomorrow on December 2, 2014 - 5:34 pm

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  137. #143 by pmdelgreco on November 29, 2014 - 10:02 pm

    I am trying to print my course as handouts. The progress screen is stuck at 10%. I have tried this several times. I have to force shut the captivate program as it freezes on this screen. A document is generated but it does not have any of the slides on it, just a header with Adobe Captivate and the date.

  138. #144 by Michelle on November 27, 2014 - 5:12 am

    I’m using Captivate 7. How do I disable the bottom navigation toolbar that appears when published as a SWF or HTML so that they can only use the “next slide” button I’ve added to each slide? Having the navigation toolbar in the bottom allows them to skip through the training without listening to the whole slide which I would like to prevent.

  139. #145 by Frank White on November 17, 2014 - 11:42 pm

    Is there a company I could use to outsource the creation of multiple captivate videos? We are a small company and can’t afford to hire someone full time.

  140. #146 by andylipp on November 16, 2014 - 11:05 pm

    Captivate 8 will not screen capture my demo of adjusting Windows network settings. For instance, if I am trying to show adjustments to the Local Area Connection properties window, the window appears in the capture but none of the adjustments appear as I make them. Likewise, if I try to show how to type in a static IP address, that typing does not capture. I am able to capture typing, etc, from other software just fine, so this seems to be just with these Windows system adjustments. Are there settings or workarounds I can try or is Captivate not able to capture screen shots of this kind?

  141. #147 by Don Allen on November 12, 2014 - 4:42 am

    I created a lot of projects in Captivate when the extension was still .cp. I can’t remember what version, probably 3 or even 2. Anyway I’d like to update them to 5 or the current version, 8. Is there a way of doing this, or am I out of luck?

  142. #148 by David on October 29, 2014 - 6:47 pm

    I created an interactive video in Captivate 8. There are several places where the user must press the Alt key with another key such as Alt + PgUp. The Alt key works in Google but not Internet Explorer. Is there any way to get the Alt key to work in IE.

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  144. #150 by Christina on October 17, 2014 - 3:36 am

    When using Captivate 8, I am recording a software simulation, but it does not capture the display of the software when I type the final letter in the field on the software. If I insert a space it will capture the letter before the space, but if I do not put that in then captivate does not display the picture of the completed word.

    Other than the space, is there an alternative or setting to change?

  145. #151 by Kristen on October 14, 2014 - 5:30 pm

    In word document, I insert>object (display as icon) to include a separate PDF file embedded in the document (with working link). When saving, I change the document type to PDF. However, in the PDF document, the PDF icon link doesn’t work. The PDF icon and the text are viewable but not clickable. Currently using Word document 2010 and Adobe Reader X 10.1.3.
    Is there a work around for this issue?

  146. #152 by HMead on October 9, 2014 - 5:37 am

    Captivate 7. Have 3 Buttons on 1 slide. 2 are directed to different hyperlinks as the On Success Open URL or file. Last button = On Success = Exit. (Finish Button). When I publish, I can only pick one button. The other 2 buttons don’t work. What am I doing wrong? All are set for Infinite attempts. All are set to pause after 1 sec. All are set to show rest of slide.

  147. #153 by angela on October 6, 2014 - 11:33 pm

    I’m recording a system simulation using my laptop screen (versus a larger monitor) with the system maximized on the screen while recording.

    Once my project is published the user has to use the scrollbar on the right side of the screen to scroll to the top or bottom of the page in order to see parts of the screen capture that are otherwise unviewable. When the page is scrolled to the top, the navigation panel is also unviewable to the user and to access, they need to scroll down.

    How do I publish the simulation so the user can see the entire screen simulation and navigation panel without using the scrollbar.

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  149. #155 by Chris Casby on October 2, 2014 - 2:41 am

    I have a fairly specific question that probably has a really easy answer, but I can’t figure it out. If you have any info how to fix this, please lemme know.

    I am using Captivate 8. It’s a little thing, but I have various courses that I’ve made in Captivate and loaded onto an online LMS (Learning Management System). I have noticed that some of the interactive portions of the presentations where I ask the user to click on certain things on the screen, sometimes the playbar is present, sometimes it is not. Is there a way to make it always present? The “action tab” for the slides in question show no action, as well throughout the presentation (I made sure to check that first), so I am unsure why SOMETIMES it becomes hidden and sometimes not… Seems to be an issue when I have interactive screens.

    Any help would be greatly appreciated!!

  150. #156 by MJ-W on October 1, 2014 - 11:21 pm

    I’m a beginner using Captivate 8. Why can’t I access the drag and drop wizard? It’s always grayed out. I looked at the instructions and made sure that it isn’t a master slide and I’m not using interactive objects like buttons.

    • #157 by LP on January 30, 2015 - 3:15 am

      Me, too. Did you ever get a response?

  151. #158 by Baixyy on September 30, 2014 - 4:01 pm

    sometimes my flash is not working,they ask me update.But i aready have the new vison so far.

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  154. #161 by marycoll on September 22, 2014 - 11:11 pm

    In Captivate 8 the New Workspace command does not appear in my Window > Workspace menu. “Reset Classic”

    What do I need to do to get the ability to save a custom workspace in Captivate 8?

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  157. #164 by Mary Bertke on September 16, 2014 - 11:05 pm

    My company just bought Captivate 8 for me – this is almost the company’s first experience with Captivate. We’re using IE 9. I’ve used Captivate 3-6, so I *do* know how to use the following features, they’re just not working now, and I don’t know if it has to do with work computer settings or something odd about Captivate 8.

    I’ve experienced the following problems:
    – When recording a training simulation, the only time it autorecords is when there’s a popup window. I had to manually record almost every shot.

    – Show/hide command doesn’t work, at least not part of an advanced action.

    – Hyperlink clickbox works in preview mode, but the published file doesn’t open anything. (This one is particularly annoying, because it greatly hinders functionality.)

    To top it off, I tried doing a chat session to ask about these. The Adobe helper asked me to give them access to view my screen. I couldn’t find the button to let them do that, accidentally left the screen, then couldn’t get back to the chat, but the site wouldn’t allow me to open a new chat because it said I had one open (even though the window was closed.) There are several issues in thisaragraph….

    Help greatly appreciated. We really need to get pounding on development as getting permission to buy the license took longer than anticipated.


  158. #165 by harpreet on September 9, 2014 - 2:51 pm


  159. #166 by frances on August 30, 2014 - 10:13 am

    captivate 7 – when i record a demonstration it plays back but in enlarged format ie the cursor clicks on the correct part of what would have been the original screen but in playback the screen has been enlarged and only about 1/4 of it shows. How do I fix this?

    • #167 by Andrew on January 27, 2015 - 11:36 am

      I have this problem too. Do you / does anyone have a solution for this please?

  160. #168 by snehal on August 21, 2014 - 11:17 am

    When I publish the captivate project, I have six questions slides and then there is another section. When I play project the sound comes after 10 seconds.
    When I play normal it plays fine. Why is it so.

  161. #169 by Katae on August 11, 2014 - 10:45 am

    Purchased adobe captivate 8 on line and when I click on the email link to download it opens showing 7 different programs to download. Some are 64 bit. I have windows 7 32 bit. Which of these programs do I need to download? I tried one and it downloaded but hung up when trying to open program.

  162. #170 by Oliver on August 7, 2014 - 10:02 pm

    Cannot insert Youtube video. When I enter the url I get the message “the url you have specified is incorrect or invalid”.

  163. #171 by Susan on July 25, 2014 - 9:54 pm

    I am unable to change the timing of the question slides in Captivate 8. The original default timing was 3 seconds. In other projects I’ve been able to change it to 1 second by changing the number on the timing in Properties, but it simply won’t change now. I changed the Slide Duration default in the Preferences to 1. As a test, I tried changing one question slide from 3 seconds to 4 seconds, and now it’s stuck on 4.

  164. #172 by Brian on July 25, 2014 - 12:58 am

    Captivate 7 – Invalid error for embedding video link

    In attempting to load FLV video link to course via the Video>Insert Video option in toolbar;

    Then select radio buttons: “Embed Video” and “Already deployed to a web server, Adobe Media Streaming Service, or Flash Media Server”

    After typing URL, “The file you have specified is incorrect or invalid. Ensure that you specify a valid file.” message is received.

    The FLV file lives on a web server. Any idea for why it is being marked as incorrect/invalid?


  165. #173 by Belinda Spohn on July 22, 2014 - 6:58 pm

    Having a 508 problem with Captivate 7 project. Upon playback in the LMS, when using JAWS, when the audio button is selected visual focus disappears from the button. What is supposed to happen is once the user selects a user interface element visual focus is expected to remain on the selected user interface element.

    Anyone else having this problem?

  166. #174 by Keith S. on July 18, 2014 - 12:58 am

    I currently have Cap. 5.5 and Cap. 8 installed on the same (corporate enterprise) machine. After a lot of work w/ our IT dept. we got the Cap. 8 voices installed and working.

    But when I went to open an old file in 5.5 (we want to keep it in the old format), the voices weren’t there. We duplicated the VT folder from Cap. 8 into the correct location on Cap. 5.5. The new voices now show up in the list of Speech Agents, but when I try to generate audio, I get this error message: “Error occurred while generating Text to Speech Audio for Introduction” (where Introduction is the name of my Project).

    Any suggestions?

  167. #175 by Sharon Miller on July 15, 2014 - 2:58 am

    I’m using Captivate 6 on a Mac, publishing SCORM files with the result that users can view on either their browser or mobile devices.

    I’m using a FLV videos and publishing a ZIP file with both SWF AND HTLM5 selected with scalable HTM5 content. The video plays fine in the browser but not on mobile devices. I’d like to get them playing on mobile devices.

    As a side note, they play fine on mobile devices without video.

    Any suggestions?

  168. #176 by Margie on June 11, 2014 - 7:40 pm

    In my corporate environment, the AppData\Local\ folder (and SUBfolders) get WIPED each time the user logs off.
    Obviously, that includes:
    AppData\Local\Adobe\Captivate and all it’s subfolders.

    Thus, the problem … when I open up Captivate it does not remember any of the files I worked on the previous day and does not remember the custom workspace I set up.

    So, Adobe … please tell me there’s an .INI file (or a registry setting) that I can tweak so that Captivate saves this information someplace “permanent” … a folder location that I can specify!!


  169. #178 by Clare Futcher on June 3, 2014 - 6:35 pm

    I have been sent a project created in Captivate 7, I need to make changes to this project however I only have Captivate 6, please advise.

  170. #179 by Sandra Wiler on May 12, 2014 - 11:22 pm

    Captivate 7.0 – I have imported PowerPoint slides that have audio recorded to them. Does anyone know why the audio won’t play?. The slides also have animated bullets and that works fine.

  171. #180 by harry laudermilk on May 12, 2014 - 9:47 am

    Publishing to youtube fails after sign on to youtube via Captivate 6 with error of username and password incorrect yet I do have a valid sign on with youtube.

    • #181 by Abeesh Thomas on January 21, 2015 - 12:36 pm

      I am facing the same issue with Captivate 5.5

    • #182 by glenn martin on February 24, 2015 - 1:48 am

      I don’t see responses to any of the posts in this forum. Curious. I am facing the same issue – I have Youtube login and Captivate does not recognise it. This is after waiting 30 minutes for the files to be prepared for Youtube.

  172. #183 by lenslends on May 10, 2014 - 9:36 am

    when upgrading to cp5, is it possible to retain cp4 projects without modification?

  173. #184 by sere on April 18, 2014 - 7:20 pm

    How to have drag-and-drop in the Question slide for captivate 7?
    What is the different for a widget of interactive drag-and-drop from the drag-and-drop wizard in capitvate 7.

  174. #185 by gloria orden on April 16, 2014 - 3:31 pm

    I have wasted too much time trying to convert slide notes for a particular slide on my project. everytime i choose the narrator from the captivate 7 list i get this pop-up then closes the whole project without a chance of saving it. It only wants to use the Microsoft mail voice would not let me use the female voice i have been using for the res of the slides!. It is very annoying

  175. #186 by Ryan Lipscomb on April 15, 2014 - 8:52 am

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  176. #187 by Daniel Stagl on March 27, 2014 - 2:49 pm

    I have installed Cp 5 on my machine having Cp 4 objects. But unfortunately nothing happens.

  177. #188 by steve on March 20, 2014 - 9:26 pm

    After installing captivate 5 it is not availible to launch. Directory contains 1 folder that is empty VT?

  178. #189 by Doug on March 14, 2014 - 8:03 pm

    How do I down grade Captivate 7 to Captivate 6?

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  180. #191 by Phil Duddell on March 13, 2014 - 3:27 pm

    Hi, can Captivate 7 only be published to Flash 10 or 11? If I have Flash Player 12 loaded the published pdf can’t be viewed.

  181. #192 by Patricia on March 8, 2014 - 11:28 pm

    I have added a drag and drop slide to my existing 10 question quiz. All the other slides read Question 1 of 10 (well 9 now). How do I get Captivate to include my drag and drop slide in the question count??

    Thank you!

  182. #193 by Sophie on March 7, 2014 - 1:53 am

    I am trying to create question slides with multiple answers where after the first attempt i want the users to see the answers they choose that were wrong. Something similar to QuizInfoLastSlidePointScored but on the current slide. That way they will see which wrong answers they choose on attempt 1 and they can try again with attempt 2. Is this possible?

  183. #194 by Steve W on March 6, 2014 - 10:59 pm

    Question – when using multiple choice answer boxes there is a large greyed out section in the B answer box but this is smaller in the rest of the boxes. I have tried to edit via Object Style Manager but it is not allowing and the properties don’t allow reshaping in the transform area. I cannot add this to this text box. But the different size of boxes can be obtained by clicking on the answer text box. I’ll place the image of the offending space on a website – I have tried re-installing Captivate in case this was a corrupt style item – but with no joy.

    Any advice truly welcomed.

  184. #195 by Mary on March 5, 2014 - 11:25 pm

    I have a Captivate 6.0 file that was emailed and is now now running properly after being published. How can I decode this file?

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  186. #197 by Barbie on February 20, 2014 - 10:25 pm

    I would like to capture a software simulation one size and then create a master slide a little larger so I can add a frame at the bottom. For example, capture in 1024×720 and create the master slide at 1024×768. Is this possible? I’m using Captivate 7.

  187. #198 by susan on February 20, 2014 - 12:06 am

    I am using Captivate 6. I created a demonstration and the user needs to enter text then press the Enter key to move to the next slide. When I test in Captivate the enter key move the user to the next slide but when I run it using the index file – the enter key does nothing. Any suggestions?

  188. #199 by John Schuetze on February 3, 2014 - 6:43 pm

    Is there any widget out there that can “remember” where a user last left off in a training module and, upon relaunching the training, give the option to return to the slide they left off in the last training session?

    I know typically this is done through a LMS but wondering if someone out there has created something like that as a widget or whether it can even be done as such.


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  190. #201 by kalyan on January 31, 2014 - 5:20 pm

    I am kalyan and I am facing a problem with adobe captivate 7 version. I am trying to signin and then open adobe captivate I am getting an error message as “A problem caused the program to stop working correctly. Please close the program” Kindly help.

  191. #202 by Frank S. on January 29, 2014 - 9:31 pm

    Does captivate let you add extra instructions to your draggable objects? We’ve done programming like this in jQuery, but everything was by hand. I was wondering what kind of capabilities Captivate has compared to actually programming.

  192. #203 by nancy meiners on January 29, 2014 - 3:34 am

    Was able to get drag and drop interactions to work first time in Captivate 7. Yay ! Problem is, I can’t find where to set the drag sources to disappear after they go into the drop targets, so after moving one of the several possible correct drag sources to the appropriate drop targer, you can no longer see the drop target.

  193. #204 by CareyG on January 21, 2014 - 2:35 am

    In Captivate 6, how do I save a .cpvc file as .pdf file?

  194. #205 by Mark on January 20, 2014 - 9:19 pm

    Works fine.

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  197. #208 by Lisa on December 4, 2013 - 2:25 am

    I recently upgraded from captivate 4 to 7. 7 will not open any of my cap 4 projects. How do I convert my projects from 4 to 7?

  198. #209 by Greg Daffern on November 27, 2013 - 5:56 pm

    Hi there
    I am working in Captivate 6 and need to include a numbered list that is too long to fit into a single text box. Unfortunately, the part of the list in the second text box restarts at number 1, and there does not seem to be a way to tell it to start at a higher number. Does anyone know how to do this?


  199. #210 by Sean on November 27, 2013 - 9:54 am

    matthew :
    When i go to play the project i get a error of ” SWF compilation failed, check active script keywords are used defined….”

    I have the same problem and NOTHING in the online help has any substantial explanation for this! Where is the money we have spent on this going? Obviously not into building proper support!

    • #211 by Andrew on March 16, 2014 - 10:23 am

      Hi Does anyone have an answer to this SWF compilation failed, check active script keywords are user defined….” problem?

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    Thank you guys!

  205. #217 by Joe Boyle on November 2, 2013 - 2:45 am

    Any issues with using Java 7 update 45 with Captivate 6?

  206. #218 by Tori Thorn on October 30, 2013 - 2:30 am

    Having problems linking modules in captivate, and converting them to play in an LMS.

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  209. #221 by 介绍网 on October 1, 2013 - 2:13 am

    I had problem making a video demo or software simulation.

  210. #222 by Jesse on September 26, 2013 - 11:40 pm

    [2] “We are experiencing the Activation issue with Captivate 6. We are getting the “Renew your Subscription” error and when i try to Renew it, it gives me an error “Please connect to the Internet and retry”.

  211. #223 by Staci on September 26, 2013 - 8:33 pm

    I’ve created a project and selected “autoplay” in the preferences, but when I publish the project, I still see the play button at the beginning. Is there a way to remove this play button? It seems that autoplay is not working.

    • #224 by Staci on September 26, 2013 - 8:41 pm

      Forgot to mention that I’m using Captivate 7 and that I see the play button when I publish in HTML 5, but when I preview “in web browser” I don’t see the play button.

  212. #225 by Ziggy on September 26, 2013 - 12:23 pm

    Is there any support of speech recognition in Captivate???
    In the meaning of filling text boxes with the voice???

  213. #226 by Ross Hopkins on September 26, 2013 - 5:31 am

    Hi, I have both the Captivate and the full Adobe subscription, and although I have installed Captivate 6, I do not receive an option or message to upgrade to CP7.

    Is it something I need to download seperately and install it along side CP6?


  214. #227 by Sam MacDonald on September 23, 2013 - 6:15 pm

    I’m having an issue with audio not playing after using some random question slides if I remove the question slides then the audio plays just fine. Does anyone know what could be causing the issue?

  215. #228 by Ashwini on September 23, 2013 - 12:48 pm

    I want to know in which software i can get all the options with the following .
    1. I need open and hide menu tabs
    2. I need to play flash files
    3. i need play controls

    Please assist me

  216. #229 by Alessio on September 19, 2013 - 3:44 pm

    Hi, how Can I make a video demo or software simulation, where i hear the natural Audio of Windows?

  217. #230 by Linda on September 17, 2013 - 7:11 pm

    How can I get my module to restart the question portion only when the knowledge check is failed (less than 80%)? We have to restart and go through the complete module to get back to the questions at this time.

  218. #231 by Henry on September 13, 2013 - 10:26 am

    Can Captivate 5 projects be imported into Captivate 7? Can you also save to Captivate 5 format from within Captivate 7? I presume projects in Capitivate 5 containing Flash elements cannot be saved as HTML5?

  219. #232 by P. Hundley on September 13, 2013 - 5:12 am

    Can I make Captivate slides auto-advance? So that users don’t have to click to get to the next slide? I tried in Properties going to On Exit go to next slide but that didn’t work. Don’t see anything else, but I’m new to Captivate.

  220. #233 by Peggy Chilton on September 11, 2013 - 6:50 am

    I have added closed captioning to slides but when I preview the slides only the first line of closed captioning shows on the slide. I am adding lines at the appropriate start and finish times with the audio but the text isn’t showing up

    • #234 by Jean on November 7, 2013 - 5:22 am

      I’m having the same issue. I’m using Chrome 30 and Captivate 7. Did you ever find a resolution to this?

  221. #235 by Michael on August 28, 2013 - 7:37 pm

    Are there any compatibility issues with Captivate 7 64bit version with MS Office 32bit version and/or OS Win7? Which Captivate 7 version do you recommend? thanx

  222. #236 by caio on August 26, 2013 - 7:21 am

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  223. #237 by Ken L on August 21, 2013 - 10:24 pm

    What causes Captivate screens/background graphics not to show when published? Using IE 8.

  224. #238 by Frances on August 6, 2013 - 6:25 am

    I have a button that prompts an optional set of slides. If users don’t click that button, then it just continues with the required slides. I placed the optional slides at the end of the Captivate project but since I have a playback tool, it just continues after the last required slide. I want to “hide” the optional slides so that they only show if users click the button. Where should I place these slides? If I place them at the end of the project, what should I do in terms of properties to my last required slide so that the program stops? Please keep in mind that I am using a playback for navigation in addition to clickboxes to force the program to stop at every slide. I cannot remove the playback. It is required.

  225. #239 by caribbeanchino on August 5, 2013 - 11:53 pm

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    When I get 100% in a quiz in captivate it is showing up as 80% in the LMS? don’t know how to fix!

  230. #244 by Ben on July 31, 2013 - 10:46 pm

    Is it possible to mute the mouse clicking and key typing noises? Is it possible to do this while having speech on the slide?

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  237. #251 by cora on July 17, 2013 - 10:35 pm

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  246. #261 by June on July 3, 2013 - 7:36 pm

    I’m using Captivate 6 (version I’m trying to resize a project and want to use the “Keep project the same size and fill background with color” option, but it does not seem to be available in my version. Any ideas as to why?

  247. #262 by Lay Kuan on July 1, 2013 - 11:37 am

    We have previously created a project (in Captivate 5) such that the content opens in a certain screen size. However, with IE 7 (& the security URL bar), the window now has a scroll bar at the side which is undesirable. Where can I adjust the window size, without compromising the window settings in Captivate?

    Any ideas greatly appreciated.

  248. #263 by Lay Kuan on July 1, 2013 - 10:52 am

    Hi, I’m using Captivate 5 and one of the slides has Yes & No button. The question asked if you would like to exit the course. Clicking Yes should close the course (which is opened in a new window) but it doesn’t do that.

    Any ideas greatly appreciated.

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  249. #265 by Kevin on July 1, 2013 - 8:18 am

    i am using captivate5.5 i have a problem. I made a button and when on success it opens a file but whenever i open the file when i go back my slides, the background turns to transparent white. what seems to be the problem ?

  250. #266 by matthew on June 29, 2013 - 8:07 am

    When i go to play the project i get a error of ” SWF compilation failed, check active script keywords are used defined….”

  251. #267 by Carol on June 28, 2013 - 3:57 pm

    Is it possible to open cp4 files in cp6? I am currently experiencing issues with this and cp6 stops working when I try to open a file.

  252. #268 by Sharon Miller on June 27, 2013 - 7:56 pm

    I have Captivate 6 for the Mac and am a new user. I have an intro slide where I have recorded a welcome audio. I would also like to add a background audio track on the same slide. How do I do this?

  253. #269 by Cassie on June 26, 2013 - 4:26 am

    Help! I am using Captivate 7. I am trying to complete a demo of a software simulation with audio…the system is NOT capturing the screen by screen / mouse click… It records the audio nicely but just one single screen (no movement with in the capture). I have double checked that automatic demo is selected (and not video). I have been using Captivate over the years with no problems. Did I possibly select something wrong in settings? Thanks!

    • #270 by Grant on July 31, 2013 - 8:40 am

      I have the same issue – have you found out how to get around it yet? what do you need to do?

  254. #271 by Karun Goyal on June 22, 2013 - 9:11 am

    Hi There,

    I am using Captivate 6 to do a e-learning course with a work colleague. We imported the slides along with the animation from Powerpoint into Captivate successfully (utilizing the high fidelity option).

    When we view the slide individually (clicking on the play button on the timeline), the animation and text display correctly as per our desired outcome.

    However, when we view the project (clicking on the play button at the top), we noticed the animation is not retained. In other words, it doesn’t show up at all. We are extremely puzzled and wondering if there is a setting that we must enable when we view the project.

    This is really frustrating and I hope there is a simple solution to this.


  255. #272 by Amy on June 20, 2013 - 10:23 pm

    We have projects created in Captivate with text and images that we would like to convert to PowerPoint. Is this possible and if so, how?

  256. #273 by franklo on June 20, 2013 - 9:04 pm

    Long path tool is the best solution for your problem. try it and solve your problem.

  257. #274 by Kim Burnside on June 19, 2013 - 8:13 pm

    I am having issues with the Slide Video portion of my CBT. When I publish it and load it into the LMS, it seems to work fine within my network. But when it is launched outside of my work network, the video on the Slide Video either does not download or takes forever to download…..everything else is playing that is laid on top of the video…just no video. I have played around with the Progressive Download, but that hasn’t really helped.

    Any suggestions would be helpful. Thanks.

  258. #275 by Carmsie on June 16, 2013 - 5:00 am

    I have a big issue with the installation of a boxed version Adobe eLearning Suite 6.1 on a 64bit computer. After installation some of the 64bit apps work correctly – like PS – but many do not. i get the following error message and cannot open them at all: 0xc000007b. my work around has been to use the 32bit version of Captivate but, for other apps like Media Encoder and Presenter, I have only one app and these do not work at all. I would ask for a refund and get a cloud version BUT eLearning is not available that way. I have had Adobe Support call twice to assist but the problems remain. I have seen several other issues noted about 64bit installation of various products and there have been fixes provided. I really need this resolved as soon as possible. PLEASE help!

  259. #276 by Vira on June 16, 2013 - 12:40 am

    This help “tool” is the most ridiculous thing I’ve ever seen. I have never had an issue resolved by coming here. The search engine returns reams of irrelevant information. Captivate has more bugs than a swamp in summertime. They won’t do anything to help users navigate their many problems. I have an image on a slide, and now it shows up on every new slide I create. It’s not in the slide notes; it’s not in the filmstrip; but by god it’s on the slide – even in the preview and I’m sure in the publication. Thanks adobe. Thanks for helping me be productiive by having to chase down the solution to a problem I shouldn[t even have, but you didn’t want to spend the money to test your software so I have to waste MY time rebuilding my master slides in a new file. And, how do I know the same thing won’t happen? I dont!!!! and of course you don’t care. You’ve got your money in an offshore account. you’ve got yours, so screw me, right?

    • #277 by Brenda on October 18, 2013 - 8:14 pm

      Vira, I had the same issue and was advised to check the properties of that image and change display for “rest of project” to “rest of slide”. Hope this helps!

  260. #278 by suzanne on June 11, 2013 - 6:54 pm

    Help. I am on Windows 7 and have purchased a subscription to Captivate 6. I have recently gotten to 60 slides in my project and now I can’t open Captivate. It won’t even open. Once I managed to get a window that said CP had shut down and I clicked an available drop down that said APPCrash.

  261. #279 by Mary on June 11, 2013 - 12:29 am

    I’m unable to open an Assessment file. I get a message that reads: Adobe Reader could not open ‘Assessment_CQP.swf because it is either not a supported file type or because the file has been damaged (for example, it was sent an email attachment and wasn’t correctly decoded). Is there anyway to retrieve this?

  262. #280 by Mary on June 11, 2013 - 12:19 am

    I published and imported an online course to a LMS. The online course is no longer working on the LMS; it won’t open. I have my original file and the zip file that was created. When I click on the HTML document in either of the files, nothing opens. How can I get my original file to open so I can view the online course?

  263. #281 by Macrina Gilliam on June 6, 2013 - 11:17 pm

    I’m trying to go through the Captivate software tutorials but don’t have a play bar to stop the tutorials and go at my own pace. Is there a way to get the play bar accessible for these tutorials? I’m using Captivate 5.0 on a Windows 7 machine. I’ve tried Chrome, IE and Firefox – all have same issue – no playbar.

    Someone else asked this question last month, but I didn’t see an answer. Please help, as it’s pretty important to go at tutorials at your own pace. Thanks!

  264. #282 by Jan Felton on June 5, 2013 - 5:46 pm

    I don’t think that captive 3 works in windows 7. So, it is better to try some thing else..

    • #283 by Mark Wayne on September 5, 2013 - 5:22 pm

      I don’t agree with this. Captive 3 works fine for me in windows 7. I suggest you to go through the tutorials in detail.

  265. #284 by billie kurth on May 31, 2013 - 6:54 pm

    How do I pull Articulate .swf files into Captivate 5?

  266. #285 by Renee OBrien on May 30, 2013 - 9:34 pm

    Can I convert my Captivate 4 projects to Captivate 6?

  267. #286 by Susan Stange on May 21, 2013 - 11:56 pm

    I have a project with branching and grading their clicks. Is it possible to grade them only on the slides they are on?

  268. #287 by Kristen on May 18, 2013 - 2:01 am

    We use Adobe Captivate 6.0 and I’m having an issue with the application when using it in conjunction with our microphone (used to record voiceovers for powerpoint presentations). My touchpad and mouse will work initially in Captivate, but will stop working all of a sudden. I can still move the mouse around the screen, but am unable to click on anything. I’ve tried rebooting (five different times) to trouble shoot. This seems to only happen when I bring my laptop to an empty office (undocked, but powered and connected to our internet) to record audio. (It seems fine with the laptop docked at my desk – but we can’t record audio from there due to background noise!) I am able to use my mouse and touchpad to their fullest capabilities in other programs (Word, etc) even while Captivate isn’t responding/recognizing them. Any thoughts?

  269. #288 by Ronda Mikelsen on May 17, 2013 - 4:01 pm

    Great photo post! You must feel really refreshed after that vacation. I once camped next to a farm too. It stormed all throughout the night and you could hear a cow mooing once ever couple of minuets. That poor cow. It was a huge field and I never saw it the whole weekend.

  270. #289 by Mike Evans on May 6, 2013 - 9:41 pm

    I’m trying to go through the Captivate software tutorials but don’t have a play bar to stop the tutorials and go at my own pace. Is there a way to get the play bar accessible for these tutorials?

    • #290 by Macrina Gilliam on June 6, 2013 - 11:19 pm

      I am having this same issue and just submitted my question separately, as well. I have Captivate 5 and am using it on a Windows 7 PC. Tried multiple browsers but still no play bar, although a text box pops up frequently and says “click right arrow to proceed”. Unfortunately, there’s no arrow visible or any navigation icons.

  271. #291 by Tony on May 6, 2013 - 10:44 am

    I need to install captivate 2 onto a Windows XP SP 2 64 bit computer, how do I go about doing this, computer cannot be upgraded to SP3? Thanks

  272. #292 by JLL on April 30, 2013 - 11:54 pm

    Natasha Godwin :
    When I publish a project, I am getting the following error message: “Your computer does not have sufficient memory resources to compress SWF File.” Exactly how much memory is required to do this? What publish settings will prevent this error message?

    I am also having this problem on a dedicated computer. I’m on a 32bit XP machine running 5 gb memory without any other resources running concurrently. I look at the Task Manager processes and the CPU is barely stressed and memory doesnt even reach 75% before I get the same message. I was able to publish the video until I added the last 5 minutes. Is there a patch or something I can do other than externalizing the video? Please advise.

  273. #293 by John on April 30, 2013 - 11:52 pm

    When I try to change the “Default Caption Style” in “Object Style Manager”, Captivate 6 displays “Unknown exception”. The title bar displays “..\..\..\source\components\ziputils\CPInternalZipUtils.cp7…”

  274. #294 by Ian Bonar on April 26, 2013 - 5:03 pm

    I want to create a similar tutorials like the Adode Captivate 6 where it shows a window with the tutor and the tutorial at the same time. I would like also to be able to zoom in and out from my image as I give the tutorials.
    Question: Can this be done with Captivate 6? or do I need a further Adobe product to achieve this?

  275. #295 by Smadden on April 24, 2013 - 7:03 pm

    I also have same issue below, anyone got fix for this?

    Sharon Ellington :
    Hi Rick,
    Did you find a solution to the issue you reported, below? I am trying to find a solution to this too and was wondering if you were able to fix.
    “I am using captivate 6. Only some of the buttons on the skin works. for instance the exit or close button doesn’t work but the pause, play, forward and previous buttons do. How can I enable the close button on the skin and TOC?”

  276. #296 by Randy on April 23, 2013 - 7:58 pm

    I have several powerpoint presentations that do not import correctly. The bottom part of the slides are white, but import to Captivate as gray. When I preview them the bottom part is white. However, when I publish the Captivate project the bottom part of the slides are gray. this also affects questions slides I create in Captivate. They show up as gray even though they should be white. What is causing this?

  277. #297 by Renee Lucas on April 19, 2013 - 9:42 pm

    I need to update Captivate 6 to 6.0.1. Whenever I use the update feature I get the error code U43M1D207. Please advise. Thank you.

  278. #298 by Gary on April 19, 2013 - 2:18 pm

    I would like to know why my captivate 4 projects do not close down automaticaly. I have set the projects option close on completion. However they just leave a blank white block. I am running on windows 7. I am also experiencing the problem when i package it to our LMS being Moodle.

  279. #299 by CD on April 18, 2013 - 2:58 pm

    Gina Henry :
    I am using Captivate 5.5. Our standard is to publish as an MP4. My project is mainly a demonstration, but I’ve added practice sessions within the project where the user clicks through – so a simulation. When I publish as an MP4, the project does not pause for the click boxes as it should. When I publish as an HTM file it works properly. Is there a way to fix this so that is works properly when published as an MP4?

    Same problem for me. Does anyone know a way to resolve this? I want to insert this file into Articulate Storyline and have been advised to avoid the SWF option and that MP4 is the better solution. Any ideas…

  280. #300 by CStone on April 18, 2013 - 1:34 am

    I am publishing a 50 mb video in a course to my LMS and when playing a video, if it has to buffer, it will show “Loading…” and then it restarts the video from the beginning.

    Is there a trigger in Captivate 5.5 that I am missing? I would prefer the playback to resume from the buffer point rather than restarting completely. I am using progressive download. The LMS provider insists it is a content issue and not the LMS.

    Any ideas? Thanks

    • #301 by Bruno on October 7, 2014 - 3:12 pm

      I have the same problem. Please share if you have found any solution?

  281. #302 by michaeldweis on April 16, 2013 - 2:10 am

    Glover :
    I am having the same issue, did anyone ever respond with a resolution for this?

    I have the same problem. the only way I can fix it is becasue somehow I found a working file that will let me change/show the list of masterslides. I just open that file then another file that won’t But now I have a new computer that won’t solve the problem even with a file that used to work. Something about admin or something? I do open them as admin all the time anyway. NEEDS TO BE FIXED

  282. #303 by Jeanne on April 10, 2013 - 12:28 am

    When I preview an accordion interaction as HTML5 Output in Web Browser, my interaction does not display.

  283. #305 by Joanne on April 9, 2013 - 8:53 pm

    Whenever I click the Edit Audio button in Captivate 5, the window opens but is invisible. I know it’s open because I can’t click on anything else until I press Escape. I am using Windows 7 on a PC. I can’t find an answer or solution to this issue anywhere, but it is really hindering my development projects at work. Any ideas?

    • #306 by michaeldweis on April 16, 2013 - 2:12 am

      Yes, if you ever used a two monitor setup, you may have caused the problem. The window is there, you just have to find it. Try switching the position of the monitors you use in properties. Try different resolutions. The box is opening, you just have to find it.

  284. #307 by KPetersen on April 6, 2013 - 4:15 am

    How can I save a software demo as a movie in a smaller window, and add it to a Captivate slide to play without movie controls showing?


  285. #308 by Amanda on April 5, 2013 - 9:21 pm

    Good Morning,

    I have imported a PowerPoint into Captivate and when I preview it and play it that way it allows me to click to continue. Whenever I publish to a MP4 it doesn’t do this and basically runs through the entire presentation. I tried the click box but the text and pictures seem to be coming up as one item on the timeline instead of coming up individually like they are supposed to.

    Any assistance is greatly appreciated.Thank you!

  286. #309 by Ben on March 31, 2013 - 10:13 pm

    A foreign exchange student from Spain got locked out of his Samsung Galaxy Mini and it is now asking for his google account information, which he does not remember. The phone is from Spain and has special software that allows him to use it in America. If he resets it, then that software will be lost. His provider in America is AT&T. How can he fix his phone?

  287. #310 by Rick on March 29, 2013 - 4:40 am

    I am using captivate 6. Only some of the buttons on the skin works. for instance the exit or close button doesn’t work but the pause, play, forward and previous buttons do. How can I enable the close button on the skin and TOC?

    • #311 by Sharon Ellington on April 17, 2013 - 3:33 am

      Hi Rick,

      Did you find a solution to the issue you reported, below? I am trying to find a solution to this too and was wondering if you were able to fix.

      “I am using captivate 6. Only some of the buttons on the skin works. for instance the exit or close button doesn’t work but the pause, play, forward and previous buttons do. How can I enable the close button on the skin and TOC?”

  288. #312 by Kristen on March 26, 2013 - 8:35 pm

    I have inserted audio using the text to speech function. However, I’m wondering if you are able to edit the settings of the speech agent? (ie. speed up, slow down, etc.)

  289. #315 by Mary on March 26, 2013 - 8:32 pm

    I’m trying to create a Simulation Project. In the project I want the intro slides to EXCLUDE the player bar so the user can interact with a menu without seeing the bar at the bottom. I only want to make the player bar available for the actual simulation. Any ideas on how I can do this?

    • #316 by michaeldweis on April 16, 2013 - 2:13 am

      Make them separate files and jump back and forth between them? You can disable the bar but I don’t know how to hide it.

  290. #317 by Bella on March 23, 2013 - 10:48 pm

    I need some help. I am trying to figure out how to open my CP6 projects in CP 5. Anyone please? Thanks.

  291. #318 by john fitzpatrick on March 23, 2013 - 1:20 am

    I installed Captivate 6 (64 bit) on Windows 7 (64 bit OS) When I try to launch the applications I get the following error:

    “The application was unable to start correctly (0xc000007b). Click OK to close the application.”

    I tried reinstalling the application, now what?

  292. #319 by Millie on March 15, 2013 - 2:16 am

    How do I delete/remove the default progress indicator at bottom of slide? The “Question X of Y” box? I try to highlight and delete and it doesnt work.

  293. #320 by prakash on March 13, 2013 - 12:23 pm

    how to play or pause the video throw custom objects

  294. #321 by Thiru on March 8, 2013 - 11:29 am

    I have problem with background and voice volume at same time when drag or using forward and backward buttons on preview

  295. #322 by Pete Downing on March 8, 2013 - 4:00 am

    I am working in Captivate 5.5 on an e-learning project. I disable the forward button on the skins toolbar and insert buttons on set times to progress through to insist that students complete every slide. I have designed a quiz at the end and want to enable the ‘review quiz’ option – but it appears that I can’t do this without having the forward button on the skins enabled? Is this right? I must have students progress through every slide and read all the slide. Can anyone suggest a work around to help me?

  296. #323 by Rob on March 7, 2013 - 8:55 pm

    Hi there, I have Adobe Captivate 2 installed on a windows 7 machine and I’m having problems recording audio. The microphone is working fine and records audio using the Windows Sound Recorder application. However, when I try and record audio via the mic in Captivate it simply freezes and doesn’t work. I have to close down captivate task manager and re-start to get back in. Can you help please?

    • #324 by michaeldweis on April 16, 2013 - 2:15 am

      Make sure you open Captivate in admin mode. Right click and choose options/advanced or go into the properties and find the option. The audio is a separate program from captivate so it doesn’t launch properly with our admin privileges.

  297. #325 by Kush on March 6, 2013 - 11:40 am

    Not able to install Adobe Captivate 6 in my system.
    I am using Windows 7 64 Bit Operating System, 4 GB RAM.
    Installation does not even start.
    Any Solution

    • #326 by Sam on April 16, 2013 - 9:35 pm


      Were you ever able to resolve this problem? I’m getting a new machine at work and need to choose between 64bit and 32bit windows 7. I’m a little concerned by the number of issues like yours I’m seeing online and none seem to be getting asnwered. Your opinion would be very helpful.

  298. #327 by Cathy on February 22, 2013 - 7:42 pm

    have an online lesson that I created in Captivate. When the learner plays it all the way through without stopping there is not a problem. But if they have to stop or pause the lesson, it starts at the last video slide they were on but the audio begins at the beginning. Needless to say everything is not in sync. Can you give me any suggestions as to how I can fix this? I have v.5.5

  299. #328 by JMM on February 20, 2013 - 10:04 pm

    In Captivate 6, can Text-To-Speech be added to a click box or smart shape?

  300. #329 by JMM on February 12, 2013 - 10:15 pm

    How can I add audio text and have the audio play when the text is clicked?

    Also, is there a conversion program that will convert text to speech and then have the converted text to speech audio play in captivate 6 when the icon or text is clicked by the learner?

  301. #330 by Gina Henry on February 11, 2013 - 7:59 pm

    I am using Captivate 5.5. Our standard is to publish as an MP4. My project is mainly a demonstration, but I’ve added practice sessions within the project where the user clicks through – so a simulation. When I publish as an MP4, the project does not pause for the click boxes as it should. When I publish as an HTM file it works properly. Is there a way to fix this so that is works properly when published as an MP4?

  302. #331 by CHorsley on February 11, 2013 - 7:09 pm

    When I hit the 2X FF button, it seems like the sound is removed. I tried to rewind, click on the FF button again and I can’t get the sound back. The only way to get the sound back is to start over. I wanted to check to see if there was a setting feature with that or if it is just a captivate quirk.

  303. #332 by Robert on February 9, 2013 - 12:07 am

    When I open my .cp files in Captivate 6, the template shows up in the wrong color. The .cp files are imported PowerPoint slides.

  304. #333 by Stephanie on February 8, 2013 - 4:24 am

    I am working on a project in Captivate 6. My question is around the quiz results slide once published in an LMS. When the user fails the course, I have a specific message I want populated (which I entered in the preferences area). My message publishes however it is running across the slide and not entirely readable. How do I edit this particular text caption so that it fits on the slide?

  305. #334 by Edward on February 7, 2013 - 12:17 am

    I have captivate 5 at work. I have just recieved a pulished program and have been asked to print it out. However, no one seems to have the original captivate file. Is there a way to recapture the cp file from the html published file?

  306. #335 by PAUL CUNNANE on February 6, 2013 - 8:46 pm


    I am trying to open a captivate presentation in captivate 5.5 which I just published to make an amendment and I get an error message. “Adobe captivate cannot open the file. Ensure the file is not open already. The file is not damaged. For example if the file was an email attachment, ensure you have decoded the file correctly. The hard disk has sufficient available space”.. etc etc. There is a video embeded in the presentation but the file is only 111,391 KB. Can anyone help please??????

  307. #336 by Valerie_Lee on January 31, 2013 - 8:28 pm

    Using Captivate 4. For survey type quiz questions with answers A) True and B) False, the answer choices overlay the radio button. You can still click on the radio button, but it’s ugly to see and hard for users to read. Anyway to fix this screen problem?

  308. #337 by Patrik on January 30, 2013 - 6:56 pm


    Which format is prefered for having small images on stage in a project? As of now I’m using PNG24 for both background and ikons. The background looks fine, the small ikons very rugged.

    Thank you!


  309. #338 by Melissa Johnson on January 30, 2013 - 2:32 am

    I set up text to speech and it all looked fine. Once I published, Captivate duplicated one text caption, causing all the slide text/speech captions to be off by one. This keeps recurring for both my co-worker and I. How do we fix this?

  310. #339 by Aruna on January 26, 2013 - 3:59 am

    I am using Captivate 6 and have added a couple of interactions (accordion type). I run the project (for testing) using the HTML5 output to browser in Chrome. The interaction widget does not load. I notice that it works fine when just playing the project option.
    – Is the not loading/hanging problem because i am not doing it on a web server?
    Do these widgets (ineractions) work when a course is published to HTML 5?
    thanks much

  311. #340 by Ankit on January 25, 2013 - 6:36 am

    We are experiencing the Activation issue with Captivate 6. We are getting the “Renew your Subscription” error and when i try to Renew it, it gives me an error “Please connect to the Internet and retry”.
    We are into corporate environment (Firewall/Proxy) and we checked on these devices but no issue identified.

    Could you please assist with this on priority.

  312. #341 by margaret on January 24, 2013 - 3:19 am

    How do I report “which question is wrong,” using current quiz parameters in Captivate 5.0. Need to and must use shortest method possible. Have long method in mind. very short timeline, thanks.

  313. #342 by sebastian on January 23, 2013 - 5:45 am

    Hi, does Captivate offer keyword recognition in quizes? For example, asking a question with an open ended answer, and allowing the user to answer in a short paragraph, can the software award grades by searching for keywords in the user’s answer ?


  314. #343 by Jeanette on January 22, 2013 - 3:25 am

    I am using Captivate 5.5. Is there a way to record audio to a show if the person is remote (not in my office with me)? I typically record all of the shows myself, but need to collaborate with someone else. Any information would be appreciated. Thank you!

    • #344 by Regina on September 23, 2013 - 10:27 pm

      I’m attempting to publish my project as a .exe or html 5. I use the Scalable HTML content option. When I view this on my desktop, it works as expected, but when I copy the file and open it on my notebook, the menu bar is off the page and I can’t resize the image and have to use the Task Manager to close the project. Any suggestions? I am using Captivate 7.

      I did not have an issue when I published it as an MP4, but then I lost the click boxes. If someone has a fix for that, I would love to hear it.


  315. #345 by Valerie_Lee on January 18, 2013 - 8:43 pm

    Valerie_Lee :While using Captivate 4. I created a 26 slide project from MS PowerPoint. Whenever I publish or preview the “.cp” file, slide 1 & 2 are fine, but starting with slide 3, slide 1 overlays each screen as a shadow & data is completely unreadable. Is there a property I do change to remedy this error?


  316. #346 by Valerie_Lee on January 15, 2013 - 12:10 am

    While using Captivate 4. I created a 26 slide project from MS PowerPoint. Whenever I publish or preview the “.cp” file, slide 1 & 2 are fine, but starting with slide 3, slide 1 overlays each screen as a shadow & data is completely unreadable. Is there a property I do change to remedy this error?

  317. #347 by diane grevelle on January 11, 2013 - 3:17 am

    I forgot to add that I have captivate 5.5.

  318. #348 by diane grevelle on January 11, 2013 - 3:15 am

    I want to actively engage users who are viewing my powerpoint in Captivate. I would like to have long answer questions (as the subject of the presentation requires considerable thought and answers). I see the short answer option. Has anyone done a long answer question? Is there a way to have users answer a long question and then have it forwarded to an email address? Thanks in advance for your time.

  319. #349 by davea on January 9, 2013 - 2:55 am

    hi I would like help after converting PDF to word,
    I have converted the PDF file to MS word 7 because the PDF pages are short and only fit 1/3rd of a page. I want to edit, copy and paste other pages to make a full Word page, can you help.

  320. #350 by Sarah Fahey on January 5, 2013 - 8:49 pm

    Hi folks

    I installed Captivate 6 a couple of months ago (Windows 7 Professional) and it has been working fine. Haven’t used it for about a month and now can’t start it as I get the following error: the application was unable to start correctly (0xc000007b. Click OK to close application)

    i tried unistalling and re-intalling Captivate 6 but get the same error.

    Eeek! Please help…thanks

  321. #351 by Betsy on December 6, 2012 - 10:31 pm

    Using Captivate 5.5. What is the recommended maximum /optimum number of frames to create per demo?

  322. #352 by Tim Jacquet on December 1, 2012 - 9:56 am

    That is an excellent idea in using widgets in getting thing done. Good luck.

  323. #353 by Laurie Williams on November 28, 2012 - 2:32 am

    Using Captivate 5.5, is there a way to change the display time of a master slide in the template itself. It seems to default to 3 seconds and I haven’t found a way to adjust the master itself; I found that you can adjust the timing of slides using that master template by going to Preferences, but not the master itself.

    Thanks in advance!

  324. #354 by LL Smith on November 21, 2012 - 8:07 pm

    Hi – I have Captivate 6 files that I need to publish as SWF.

    However, the person who created them, somehow made the publishing setting as custom and they will only publish as MP4 files.

    In the HELP manual, it mentions you can take MP4 files and stream/embed them in Flash file. There are no instructions in the HELP manual for that. Can someone please tell me or point me to how I can publish these files as SWF?


  325. #355 by Shalini on November 14, 2012 - 5:07 am

    I’m currently using Captivate 6 to build a course. Instead of using the Next button on the playbar. I’ve inserted a image button on the slide as a next button and I would like to customise this button so it activates only when the learner has clicked all objects on the slide. Can I ask whether this is possible and if yes, how to do it?

  326. #356 by Trey on November 9, 2012 - 11:31 pm

    My externally recorded audio (wav files) are distorted (sounds like under water) when published from Cp5. How do I fix this?

  327. #357 by Suzanne on November 8, 2012 - 3:38 am

    I’m having issues with my audio attached to roll over images. The slide itself has audio as do 3-4 rollover images, but all of the audio plays at the same time. The audio is attached to the rollover area, and I’ve moved the roll over areas to become active when the slide audio stops, but now all the audio on the rollovers plays at the same time. I’ve also tried this approach using rollover slidelets but get the same result. Any solutions? Thanks!

  328. #358 by Life Science Marketing on November 6, 2012 - 11:53 pm

    Having some difficulties with IE8. The send email feature works when extensions are not turned on. Any advice on how to make it work when extensions are turned on?

  329. #359 by Larry McIntyre on October 23, 2012 - 1:35 am

    Sorry for double:

    I have a screen with 4 buttons and each launches a another window. At present each can only launch once. I need them to be hot all the time. Is a button the wrong asset? I tried a click box also but the same thing. It seems that each action is only good for one interaction.

  330. #360 by Careyg on October 22, 2012 - 11:46 pm

    How do I create a Captivate video that MAC users can view? I created it on a PC and PC users can see it via htm or pdf as long as they have Adobe Acrobat 9 or higher. Why can’t MAC users see anything? Are there different settings I need to use to publish for a MAC? Please help.

  331. #361 by Dana on October 18, 2012 - 10:54 pm

    We are still using Captivate 3. I would like to compare functionality/accessibility of Captivate 3 vs. Captivate 6 to understand if it is worth it to upgrade. I would also like to know what the cost (in Canadian dollars) would be to upgrade to Captivate 6.

  332. #362 by Dana on October 18, 2012 - 10:53 pm

    We are still using Captivate 3. I would like to compare functionality/accessibility of Captivate 3 vs. Captivate 6 to understand if it is worth it to upgrade. I would also like to know what the cost (in Canadian dollars) would be to upgrade to Captivate 6 would be.

  333. #363 by Jerry McNeel on October 15, 2012 - 10:29 pm

    How do you add text to the callout circle.swf? I’m trying to use these but can’t get it to work. I’m new to Captivate. Any help would be appreciated. Thanks

  334. #364 by Jerry McNeel on October 15, 2012 - 8:16 pm

    How do I get multiple text bubbles to play one after the other… they are conversating? It always requires the user to press a button to show the next text bubble…..I want them to play straight through. Thanks

  335. #365 by BJ Wang on October 12, 2012 - 12:11 am

    TOPIC: Captivate Software Simulation not capturing images.

    I am running Captivate 5 on Mac OS 10.7. I get black slides (no images) when performing software simulation of an application. Mouse motions/actions as well as audio are captured, but all my slides black and there are no images in the image library. What am I missing? Please advise.

  336. #366 by Miguel on October 10, 2012 - 11:15 pm

    Hi. Im using a macbook and have just finished my video and audio recording on captivate 6, but I am unable to publish the file as an MP4. Three windows open after trying to publish. First window is an error message with an exclamation point inside a yellow triangle and says “Adobe Captivate” on the right. Second window is the “Adobe Captivate Vide Publisher” that is grayed out. At the bottom is a window that states “Generating video” with time and percentage remaining. I have waited for that to hit 100%, but nothing happens. I have attempted to publish it on a pc but it says “Publish path has unsupported characters. please correct it and republish.” The file is being saved as “Miguel” for simplicity. Anyone have an idea on what to do?

    • #367 by Amy Dykstra on December 8, 2012 - 3:45 am

      I’m having the same issue; did you get it fixed?

    • #368 by Heather on January 4, 2013 - 5:50 am

      I’m having this issue too! Help!

  337. #369 by Dave on October 9, 2012 - 2:10 am

    So can you take a .cp file created by version 4 and open it with version 6?

  338. #370 by Christy Wigger on October 4, 2012 - 11:40 pm

    My properties panel appears to be frozen – I entered a label for a slide and it stayed even when I opened a brand new project. The label name was still there in the properties panel. After searching online, I see that this problem has happened for others and they either cleared the cache or restarted – neither of these solutions fixed my problem. Help.

  339. #371 by LGschwind on October 4, 2012 - 11:10 pm

    I am using Captivate 5.5. I published a scorm compliant course and uploaded to an LMS sytem to test stopping/restarting the course.

    The slides picked back up where I left off; however, the audio started over. Any suggestions on how to correct this? Is it specific to the LMS?

  340. #372 by James on October 1, 2012 - 5:06 pm

    Regarding Text Buttons in Captivate 4:
    I have text buttons within my project set to “go to next slide”. When I test the published version and click the buttons before the slide is done (like learners might do), the slide will stop (including the audio) and not go to the next slide.

  341. #373 by Lorraine Ramos on September 28, 2012 - 2:39 am

    Hi, I am using Adobe Captivate 5.5. My project uses text-to-speech. When I publish the project to a PDF format using Adobe Acrobat v9, some of the words in the audio file are skipped. Is there a solution for this issue?

  342. #374 by Roxanne Cairney on September 25, 2012 - 1:24 am


    I was wondering if we can have the option to click at a certain location to have a text box disappear and another one appear immediately after.

    Ex: You have finished reading a textbox so you click to have that one disappear and the next one appear and so on and so forth.

  343. #375 by Marie on September 20, 2012 - 2:55 am

    I am in the process of creaeting an e-learning project. I have several slides arleady created and then created some simulations. How do I add the simmulations into the slides where I want to put them?

  344. #376 by Joyce Pennington on September 19, 2012 - 10:36 pm

    I have just installed captivate 6 and the program opens, but when I try to delete something on the screen and a warning box displays the systems freezes and I have to terminate. This happens on activity that displays a warning box, also happens when I try to select a template. I have tried to uninstall and reinstall several times, but no change with problem. Please help, I do not know what to do to resolve this problem.

  345. #377 by Jeff on September 14, 2012 - 11:56 pm

    Here is a Captivate-6 question. How do you replace one slide wtih another?

    I want to replace slide number five with slide number six, but I want to keep slide six exactly the same.

    When the smoke clears I want the new slide five to have the same image as slide six and the audio of the old slide five.

    Thank you in advance for your help,


  346. #378 by Layne on September 12, 2012 - 10:29 pm

    Captivate 5.5 – When we created an assessment, we made it so the user has 2 chances. Captivate will only mark the question wrong when those two chances are used. When the user clicks outside the correct answer, a prompt will come up telling them where to click. If they at that point click that correct answer, the quiz results will not mark that question as wrong, only when they miss both chances. Is there a way in captivate to give them 2 chances, but at the same time mark that question wrong if they don’t get it correct the first time? I hope that makes sense.

  347. #379 by Sue on September 12, 2012 - 3:23 am

    Text to Speech error message – when i try to modify the dictionary i receive an error message that i am using an demo version of TTS but i am not. I have already downloaded a patch of a file with the extension .adb and followed all the steps but i am still receiving the error. PLEASE HELP.

  348. #380 by Leanne Suttles on September 11, 2012 - 10:34 am

    How do I link slides within my Captivate 6 project?
    i created a slide to look like a question slide but added buttons so when the learner chooses their answer, it will take them to another page to explain the reasoning behind the choice…. i can not find a way to link the buttons on one slide to other slides within the same project.

  349. #381 by Leanne Suttles on September 11, 2012 - 10:32 am

    How do I move a master slide into the filmstrip on captivate 6?

  350. #382 by huong on September 10, 2012 - 9:06 am

    I opened file. Cptx project has not been previously and display the following message: “Adobe Captivate could not open” Bai 2.cptx “. Ensure that:
       – The file is not open already.
       – The file is not Damaged. For example, if …..
       – The hard disk has Sufficient available space.
       – The system has Sufficient resources.

    Any way to fix it. I am in urgent need.

    • #383 by BJ Wang on October 12, 2012 - 12:21 am

      I received the same message when using Captivate 5 to open a .cptx file created with Captivate 5.5.

      It is a version compatibility issue — down level Captivate will not open files created with new version of Captivate.

    • #384 by PAUL CUNNANE on February 6, 2013 - 8:50 pm

      Hi did you get a solution for this I am having the same problem?

  351. #385 by Glorimar on September 10, 2012 - 5:02 am

    I imported a PowerPoint slides into Captivate but some of the slides didn’t show the all the information. It truncated the right end of the slide. Does anyone know how to fix it?

    • #386 by Glorimar on September 10, 2012 - 5:04 am

      Glorimar :
      I imported a PowerPoint slides into Captivate but some of the slides didn’t show the all the information. It truncated the right end of the slide. Does anyone know how to fix it?

      I use captivate 6

  352. #387 by Shirley on September 7, 2012 - 7:01 am

    How can I RE-download Captivate 5? I have a license that I need to transfer from my old computer (dying) to my new computer.

  353. #388 by Adrienne on September 5, 2012 - 4:08 am

    My colleague is trying to install captivate 5.0, but upon launching the exe and entering the licence number, the install time exponentally rises. After 13 hours it had only installed 7% with an estimated 1000+ minutes to complete, which keeps rising rather than falling. I had the same problem on my machine. We have Windows XP Version 2002 SP3. The install is installing to C:\Program FIles\Adobe. We have plenty of disk space.
    What can we do to get the install to happen faster? Other colleagues had no trouble at all with their install.

  354. #389 by Dean Ingram on August 31, 2012 - 3:08 am

    I have PSCS5 I want to use CS5 Bridge. Every time I open CS5 and click on BR it comes up as bridge CS4. I want Bridge CS5 how do I do that.

  355. #390 by Tara on August 30, 2012 - 11:52 pm

    I am trying to publish a video demo (fullscreen) in Captivate 6, in a PDF format. I have inserted the MP4 into the Captivate project, but when I publish to PDF, there is no video there. If I record the video from the record button in an open project, the video will publish in a PDF format, but the quality is very bad, even with the best settings. Any suggestions?
    Thank you.

  356. #391 by Sam Meredith on August 30, 2012 - 6:01 am

    How do I insert a Captivate Project into another Captivate Project such that one is seen as a subproject within the Table of Contents of the main project?

  357. #392 by bmsbailey on August 25, 2012 - 9:53 pm

    Running Captivate 6 with PowerPoint 2007. Hyperlinks don’t remain active when navigarion preference include advance slide by mouse click. If select automatic advance option, links work (no click box is used). Is this the correct solve for creating hyperlinks when importing PP slides to Cap 6 or is there a better method?

  358. #393 by Natalie on August 23, 2012 - 12:52 pm

    Cannot get items in the filmstrip to display in the tabbed document window, though it displays in the preview window. Cp5.5 running on Windows XP.

  359. #394 by Arundhati on August 22, 2012 - 5:50 pm

    How do I open my CP6 projects into CP5 ?? Is there any save as option as lower version?

  360. #395 by Kelsey on August 21, 2012 - 4:14 am

    When I create a quiz and mark the correct answers for the multiple choice and T/F questions, they always come up as incorrect. The right radio buttons are selected, so what am I doing wrong?

    • #396 by lesioux on August 29, 2012 - 2:44 am

      I’ve the same problem. Have you found the solution. Can you give me a help. Thanks.

  361. #397 by suttle on August 20, 2012 - 9:34 pm

    How do I get audio to play when a click box is selected? I have 2 on the slide and don’t know how to click and hear the audio on them one at a time. Also, how to you advance the slide?

  362. #398 by Cecilia Harvard on August 20, 2012 - 3:05 am

    hmm which is genuinely interesting. I wonder why it’s that much. Maybe they know something we never about the foreseeable future of IDNs’ ???

  363. #399 by MsK1P2 on August 16, 2012 - 8:54 pm

    I am still using Captivate 3. I would like to download a trial of Captivate 6. Will installing Captivate 6 affect my Captivate 3 in any way? I may not be able to upgrade for a couple of months yet so Captivate 3 can’t be altered or removed from my machine in any way.

  364. #400 by David on August 16, 2012 - 6:40 pm

    I have created a slide with a number of click boxes. They all work fine, except they disappear too quickly. There isn’t time to read the text. After the user has clicked in the box, is there a way to make the text stay on the screen longer i.e. until they click again?

    • #401 by Abid on August 17, 2012 - 12:09 pm

      Hi! Use timeline manage order of display and to delay the onset of each object on the screen

  365. #402 by Jody on August 14, 2012 - 9:32 pm

    Captivate 6: hyperlinks work in project preview but in published .swf the cursor changes the “the hand” but the hyperlink does not redirect.

  366. #403 by Lisa White on August 13, 2012 - 9:50 pm

    I need to copy the background of each slide in a project, and I was wondering is there a way to do this all at once, versus one slide at a time. If so, how can I import them into a graphics program. I already tried selecting all of the slides and then selecting copy background, but when I try to paste them into (SnagIt), I only get the first slide.

    • #404 by Abid on August 17, 2012 - 12:08 pm

      Hi. You can select all the background in the library and right-click Export… give the location and viola… you are done

  367. #405 by cbe on August 13, 2012 - 6:44 pm


    I’ve a problem with Captivate 4 on Windows 8 :
    The mouse is not tracked.
    I’ve applied the last patch for this version (exe 11/15/2011)

    Is there another patch for this ?

    Thanks a lot.

  368. #406 by sangeetha on August 10, 2012 - 12:28 pm

    My requirement is to create an online assessment. I have an LMS from cornerstoneondemand and sharepoint. I have learnt to create quiz in Captivate 5. How does a test taker export results to the LMS or sharepoint? Pl can someone help step-by-step? I am tired of googling and got bits of information.

  369. #407 by Andrew on August 9, 2012 - 7:21 pm

    Captivate 6 trial version: hyperlinks work in project preview but in published .swf the cursor changes the “the hand” but the hyperlink does not redirect.

    Project is powerpoint slide import but hyperlink is added in captivate. I have tried adding hyperlink in powerpoint then importing to captivate 6 – works in project preview but when published to .swf the hyperlink does not redirect. What am I missing/doing wrong?

  370. #408 by Kaz on August 6, 2012 - 11:19 pm

    I have created many templates in Captivate 5.5. However, suddenly halfway through creating a module using one of my templates the link between the master slides and film strip has broken.
    The master slides are still on show and open when selected, One I insert a blanks slide in the film strip it inserts a total blank slide – when I attempt to link it to a master slide in the Properties it does not display the list of master slides created. It only displays ” dummymasterslide” with a tick above this option.

    What has happened? please help

    • #409 by Glover on August 25, 2012 - 3:27 am

      I am having the same issue, did anyone ever respond with a resolution for this?

  371. #410 by Darron on August 6, 2012 - 8:59 pm

    Hi and HELP…

    I want to remove the default grey arrows in my captivate quiz but I could seem to find away I have even tried removed the images but cant seem to find them

    many thanks for your time


  372. #411 by nilla on August 6, 2012 - 8:37 am

    As the TOCString.ini file is saved in the Captivate folder and not the specific project’s folder, how can I use this file when working on multiple Captivate projects simultaneously or working with multiple modules )named differently) within one Captivate project?

  373. #412 by Arun on August 2, 2012 - 4:01 pm

    how to insert video into to the adobe captivate 5.5 not from computer from video URL..??

  374. #413 by S Bismil on August 2, 2012 - 6:37 am

    I am trying to make a project with slide video that sits on top of the TOC. Is there any way to size the video to greater than 196 by 144 px?

  375. #414 by Joy on July 31, 2012 - 8:46 pm

    I need to re-install adobe captivate 5 on a windows 7 machine. It starts to load and then I get a message that says: Exit code 7 reboot and try again. I have done this several times and get the same answer. Can you load captivate 5 on windows 7 machine?

  376. #415 by Luci Fernandes on July 29, 2012 - 4:35 am

    On my project a have recorded audio on my slide. I also have a textbox with audio that is invisible which I want it to play when the learn click an image. I added a click box to the image. The issue is that both the slide and the text box plays (at the same time) when I preview the slide… What am I doing wrong… is the a tutorial that I can learn more about? Does any one Know?

  377. #416 by Derek Thomas on July 28, 2012 - 12:04 am

    How much more space will Captivate 6 take up if Captivate 4 is already installed? (In other words, upgrading)

  378. #417 by Tracy on July 27, 2012 - 8:33 am

    Captivate 5.5
    I have a simulation that is being scored. Each correct ‘click’ yields 5 points. One of my slides has 2 possible correct answers — How do I make it so the total score at the end reflects that. Before I add the second ‘correct click’ the score is 340. If I put the other correct click in it goes up to 345, but they will never get 345, since they only need to click one or the other on that particular slide. If I tell the one not to include in the score then they will not get points for that answer and may fail. HELP.

  379. #418 by dawn on July 26, 2012 - 7:03 pm

    Captivate 4 will not record software simulation with Windows xp. Recoreds first mouse click but nothing after. Pressing End button does not end the session.

  380. #419 by Yohan on July 25, 2012 - 2:24 am

    Using Captivate 6 on Mac. The cursor goes into hibernation mode every time I use any of the scroll functions (e.g. audio, image). Takes forever to return to normal use mode. Any suggestions?

  381. #420 by Meg on July 25, 2012 - 2:03 am

    I have multiple .cpx files that I would like to combine into one training. In Captivate 3 I was able to import .cp files. However, I can’t seem to find the same functionality in Captivate 6. If I copy and paste the pages into the main training, I lose the links that were created in the smaller files.

  382. #421 by Douglas Carey on July 25, 2012 - 1:41 am

    When running Windows 7 64 bit do you have to be an administrator? In my company we are not and I am having multiple issues. I also get a warning that says some features may not work if your not an administrator. What can I do?

    • #422 by Meg on July 25, 2012 - 2:05 am

      If you right click on the Adobe Captivate icon to open it, then select Run as Administrator, I think this will work. I’m an administrator on my machine, so I don’t know if you have to be an admin on the machine or just an admin in Captivate.

    • #423 by Beth on October 31, 2012 - 9:04 pm

      I agree. We don’t want to have people run as administrator. This is a problem for us and I don’t understand why Adobe requires it. I personally am recommending people not use Captivate.

  383. #424 by tpmue on July 23, 2012 - 8:18 pm

    I’m trying to delete a “continue” text button that is on the quiz results page, but there isn’t a delete option. There is also a “Review Quiz” text button that appears to have the same properties and this one I can delete. Any suggestions?

  384. #425 by Patricia on July 21, 2012 - 12:34 am

    July 20, 2012… Publised Captivate demo to LMS, once the course is completed in LMS, the status shows as “In Progress”, what do I need to do/set up to for the course to “Complete” out?

  385. #426 by Terri on July 20, 2012 - 3:01 am

    Hi everyone:-)
    I’m new to Captivate and using version 5.5.
    I have recorded aduio to slides in my project and now I would like to combine the recorded audio of 2 slides. Or, add audio from one slide to the existing audio of another without replacing what exists. Is this possible? Appreciate your experience and sharing!

    • #427 by Terri on July 20, 2012 - 3:52 am

      Nevermind. I figured it out 🙂

  386. #428 by Levino on July 19, 2012 - 10:32 am

    I have installed Adobe Captivate 6, when i try to launch it, it comes up with a error msg, please copy theme files from
    see error message below
    c:\Program\Adobe\Adobe Captivate\Gallery\Layout\6.0en_us to H:\My Documents\My Adobe CaptivateProjects\layout\6.0en_us

  387. #429 by Bill on July 10, 2012 - 9:58 pm

    Hi. How do I stop the current project and open an existing project in Captivate 6? Key need: Stopping the current page. (I have SWFs linked to questions in an FAQ. When users click a question, they’re jumped to an SWF answer. When they click exit in the SWF answer, they return to the FAQ but the SWF does not stop playing.)

  388. #430 by mark elliot on July 10, 2012 - 5:44 pm

    Greetings…I have a customer whose software works in software that utilizes millions of colors+. When they do a capture/recording it looks great on the individual ‘slides,’ however on Preview or Publish colors are actually ‘lost’ or not displayed.

    Any thots?

  389. #431 by James on July 5, 2012 - 12:04 pm

    In Cp 6, if you create a quiz based on random questions taken from a question pool, with the ability to retake the quiz if the user fails, will the user get the same questions on the second attempt or will they get a new set?
    (Previous Cp versions generated the random question set when the module first launched so if you cliked “retake” you would just get the same questions again).

  390. #432 by Chris on July 4, 2012 - 10:50 am

    My business has purchased Captivate 6. I have performed a screen simulation. When trying to play 5 slides I receive a SWF compilation failed error Note: Please verify if any of the actionscript keywords is used as user variable name. If I click ok nothing happens it just sits on the screen I am trying to view the 5 slides of. I also get this error if I try to publish my project. Any help is appreciated as I have to complete my project in two days. We are using IE 8. Is this part of the problem? Should we be using IE 9?

  391. #433 by Annette Tolhurst on July 2, 2012 - 10:12 am

    Hi, I am recording Demos using Captivate 5.5. I am recording a webpage where I have to scroll down the page and select action buttons during the demo. I find that the recording does not record the scroll down and shows me selecting a different part of the page (before I scrolled down). I found a post related to this issue for version 4.0 but the solution described does not seem to relate to Version 5.5 (ie. it was suggested that in preferences you deselect an option that is not listed in V5.5). Has anyone had a similar issue and can offer some assistance? Thanks

  392. #434 by Jona-than on July 2, 2012 - 7:46 am

    I downloaded the Captivate 6 Trial for Mac, but it refuses to install. I’ve tried repairing disk permissions, rebooting into safe mode, etc… nothings seems to work .

    The Error summary file says:
    I checked the system requirements and I’m well within the mark so I don’t think that is the issue. Please help!

    Exit Code: 15
    ————————————– Summary ————————————–
    – 0 fatal error(s), 2 error(s), 0 warning(s)

    ERROR: ASU has quit unexpectedly.
    ERROR: Media DB Error : 18
    System Requirements

  393. #435 by Kendra on July 1, 2012 - 6:19 am

    Can you convert highlight boxes to click boxes in Captivate 5.5?

  394. #436 by Alison on June 29, 2012 - 12:17 pm

    Is it possible I can open the .cptx by Captivate 4

  395. #437 by Nicole Martinez on June 29, 2012 - 2:40 am

    Hi. We have a project complete on Captivate 5. It looks and sounds perfect when previewed, but when we download it to our Sharepoint site, the voice is distorted. Help!

  396. #438 by Chris on June 28, 2012 - 11:13 pm

    I am trying to install the trial version of Captivate 6. After a few minutes the installation grinds to a halt and the time to completion starts to climb. No CPUs are being used on the install. It won’t even let me cancel – I have to kill the process.
    How do I fix this

  397. #439 by Jason Crowe on June 27, 2012 - 10:34 pm

    Is there a way to allow a student to print his or her quiz results?

  398. #440 by Steve Bradley on June 27, 2012 - 1:50 am

    Bought and installed Captivate 6. When I publish as a PDF, it does not play correctly (hangs). The same module published as PDF in 5.5 worked perfectly. Any ideas and/or known issues with 6? Thanks!

    • #441 by Alan Eisenberg on July 27, 2012 - 11:37 pm

      I am having the same problem. I tried saving my video as FLV, F4V, and finally MP4 to fix. When the video ends in PDF, it doesn not automatically transition to the next slide in Captivate 6. I tried the same video file(s) in Captivate 5.5 and it worked. Seems to be a bug. The HTML/SWF files are fine, it’s just not working on the PDF.

  399. #442 by Scott McCoy on June 25, 2012 - 8:48 pm

    We note that publishing to PDF does not separate the overlayed caption boxes or images.

    Has anyone programmatically been able to have Captivate recognize the idividual caption boxes or overlayed images and have these frames print out as separate slides?

  400. #443 by Lauren Carpenter on June 22, 2012 - 10:48 pm

    Thanks Mark. I didn’t understand what you were desribing before but now I know how to run something in compatibility mode. Now I have found that the system crashed when I try to start a new captivate in 6 from MS PowerPoint.

  401. #444 by Lauren Carpenter on June 22, 2012 - 9:06 pm

    I installed the Captivate 6 Trial version and when I go to run the “exe” file I get: The application failed to initialize properly (0xc0000005). Click on OK to terminate the application. I am running Windows XP Professional 2002 Service Pack 3 . I have Captivate 4 and 5.5 on my PC with no problem.

    There is another person with the same issue as mine but he resolved it by loading it on Windows 98/ME. I need some assistance as we are anxious to try the new product.

    • #445 by Lauren Carpenter on June 22, 2012 - 10:47 pm

      Lauren Carpenter :
      I installed the Captivate 6 Trial version and when I go to run the “exe” file I get: The application failed to initialize properly (0xc0000005). Click on OK to terminate the application. I am running Windows XP Professional 2002 Service Pack 3 . I have Captivate 4 and 5.5 on my PC with no problem.
      There is another person with the same issue as mine but he resolved it by loading it on Windows 98/ME. I need some assistance as we are anxious to try the new product.

  402. #446 by Alyn on June 22, 2012 - 6:41 pm

    How do you fix the problem when the audio goes to the next slide but the video remains on the same slide?

  403. #447 by Mark Eggers on June 22, 2012 - 8:05 am

    ON CP 5.5 when I insert a quiz and leave the back key on I have problems. If I am on the quiz and click back and then go forward it says I have taken the quiz already and all quizzes going forward say the same thing? Has anyone else had this?

  404. #448 by Michael Wood on June 21, 2012 - 8:38 pm

    I am attempting to change number of answers on Multiple Choice question but the Quiz Properties> General tab is grayed out… I am in the middle of creating a training module and adding questions. Does this have to been done before starting the module?

  405. #449 by Mark Eggers on June 21, 2012 - 5:56 am

    I installed Captivate 6 and when I go to run the “exe” file I get: The application failed to initialize properly (0xc0000005). Click on OK to terminate the application. I am running Windows XP. I have Captivate 4, 5, and 5.5 on my PC with no problem. Any assistance would be appreciated.

    Thanks, Mark

    • #450 by Mark Eggers on June 22, 2012 - 8:02 am

      I solved this issue by running CP 6 in compatibility mode of Windows 98/ME.

  406. #451 by VL on June 20, 2012 - 9:43 pm

    Hi -Using CP5
    * I have slide notes for text-to-speech on each slide
    * I published the handouts to include the slide notes

    Issue – slides notes are cut off (shows only 1-2 sentences) and are not completely displayed for each slide.

    Question – is there a way to change slide notes handout layout? Or how do I get the complete slide notes to display in the print out?

  407. #452 by billie kurth on June 19, 2012 - 3:38 pm

    I have loaded Captivate 5 on my work and home computers. My home computer was replaced with a new one and I didn’t deactivate Captivate 5 before scrapping the old computer. How can I resolve this so I can activate Captivate on my new computer?

  408. #453 by billie kurth on June 19, 2012 - 1:36 am

    When I try to open AdobeCaptivite.exe I get an application error. The instruction at “0x00587ef6” referenced memory at “0x00000000”. The memory could not be read.

    How can I fix this error?

  409. #454 by Pramod on June 15, 2012 - 1:18 pm


    Typing Text is getting truncated in captivate 5 recording.


  410. #455 by Pramod on June 15, 2012 - 1:07 pm


    Taping Text is getting truncated in captivate 5 recording.


  411. #456 by Scott McCoy on June 14, 2012 - 10:21 pm

    We are trying to incoporate variables in the Captivate Email Widget Subject Line to capture the title of the project and a generic email address for our training department .

    Although there is confirmation that this can be done it is just putting the variable name in the email subject and not the project information.

    • #457 by Scott McCoy on June 25, 2012 - 8:45 pm

      Was able to fix this

  412. #458 by Scott McCoy on June 14, 2012 - 9:58 pm

    Mapping to the Adobe directory containing widgets from the Widgets panel is not displaying Widgets in the panel.

    What may be the issue?

    • #459 by Scott McCoy on June 25, 2012 - 9:13 pm

      This was resolved

  413. #460 by Lynn Morse on June 13, 2012 - 12:54 am

    Adobe Captivate 5.5 performance is horrible it takes 20 minutes to open a simulation (which was created in 5.5). It also takes forever to save.

    My 30 slide simulation takes 350-400 mb ram and this is one of my smaller simulations. The larger ones take 550-750mb ram.

    When I exit captivate the process remains in task manager with about 250mb of memory used.

    I tried clearing the Adobe Captivate Cached Projects but this did not help. I am running Windows XP Pro SP3 with 3.48GB ram

  414. #461 by Raman on June 2, 2012 - 11:55 am

    When I am converting Cp 4 project to a Cp 5.5 project, then the synchronization of mouse with time is getting disbursed on each slide. please suggest how can i resolve this problem?

  415. #462 by Kyle W on June 1, 2012 - 10:51 pm

    When trying to preview (File Preview in browser or F12) captivate project file the My Computer window opens and nothing happens. This happens with old projects and a brand new one I started yesterday. The old projects use to preview fine a couple of weeks ago.

    • #463 by Kyle W on June 1, 2012 - 10:53 pm

      P.s Captivate 5.0/ IE 7

  416. #464 by james davies on May 30, 2012 - 10:51 am

    how can i ensure that each question is answered correctly before moving to the next question, in the preview mode, once the question is answered, it can be there a way to ensure that all questions are answered correcly before proceeding?

  417. #465 by Rory Lavender on May 24, 2012 - 8:15 pm

    Whenever I try to record in CP 4, my system crashes. When I spoke to Adobe, they updated my permissions and that worked for 3 recordings. Now my system is crashing again. My company’s tech support is now involved. I have experimented with my virtual memory and allow new .dat files to be written. Also, when trying to update my preferences in CP, I just the same crash. Any suggestions? Thanks

  418. #466 by Jeff M. on May 22, 2012 - 10:44 pm

    My desktop recording stopped recording audio and video 30 minutes before I pressed the stop button. I’m curious if the recorded data is held in a temp work area or cache? If so, could the recording be retreieve again? Just thinking the remaining 30 minutes may have been captured in a temp work area. What steps could be taken for a rescan of temp work area.

  419. #467 by toyang on May 17, 2012 - 9:11 pm

    How do I have a text box appear only when a user selects a clickbox (not anytime before). I’ve been doing it where it pauses the slide until a user clicks else where (or on that clickbox) and it continues. However, the clickbox won’t have the text box appear until the timeline shows the text box can appear. But what if a user selects the clickbox before hand- the project won’t show the text box. I’ve tried the “hide” and “show” options for a clickbox action, but it’s not what I want. I’ve tried to change the timeline for the text box, but it appears when it shouldn’t. Any suggestions?

  420. #468 by Thomas Fries on May 2, 2012 - 4:21 pm

    Hi I am using Captivate 5 and I have created a test for my students. The first slide of the test asks the student to enter their full name. The test results are emailed to me. The problem is that the test is identified by the computer station which submitted the test and then I have to check seating charts to determine which student the test belongs to. It would be nice if the information captured in slide 1 where I ask them to fill in their name could be included with the test results. Can you include the content capture from one slide and append it onto a test or quiz or can you suggest a work around? javascript:jQuery(‘#commentform’).submit();

  421. #469 by Kate Kleaveland on May 2, 2012 - 3:55 am

    I have created a demo of our software. At the end of the demo, I want the last text box to remain on the screen – it has a brief message and our contact information. I have gone into the project preferences and set the project to “stop” at the end of the demo. I have connected the slide with the end of the slide, such that the little red arrow connects the text box with the end of the slide marker on the graphical display at the bottom of the Captivate 5.5 window. I am at a loss, any suggestions?

    • #470 by toyang on May 17, 2012 - 9:13 pm

      Unsure if this will work- but with Captivate 5, after my project, it fades at the end. There’s a setting under preferences where you may opt to not have the project fade in/out at the start and end. I choose not to fade out at the end, and the project just pauses and stays there now. Hope this helps!

  422. #471 by Teri Broderick on May 2, 2012 - 1:59 am

    Can you set up a training sesssion in Captivate such that the attendee can print a certificate of completion at the end?

  423. #472 by Debbie on May 2, 2012 - 1:43 am

    I have hyperlinks to various pages on our organization’s intranet. When you close the page, the course is no longer open and you are brought back to the page where you need to relaunch the course. Is there a way to keep the course open so when you close the intranet page, you’ll be where you left ofof.

  424. #473 by Sudha R on April 25, 2012 - 3:31 pm

    Adobe Captivate 5.5: I have generated text-to-speech audio files for slides which play as expected in preview mode but, when viewing via web browser or Flash, end abruptly [without completing the last word]. I tried increasing slide display time but in vain. Any pointers, please?

  425. #474 by Natasha Godwin on April 24, 2012 - 7:22 pm

    When I publish a project, I am getting the following error message: “Your computer does not have sufficient memory resources to compress SWF File.” Exactly how much memory is required to do this? What publish settings will prevent this error message?

  426. #475 by Diane Loftus on April 23, 2012 - 6:29 pm

    we are currently using Captivate 3. I know it is no longer supported but I have a compatibility question. Will learning modules created with Captivate 3 work in Internet Explorer 8?

  427. #476 by Judi Chapman on April 10, 2012 - 3:00 am

    I want to sign up for your webinar on Effective Planning for your e-learning courses on May 24th, (, and the time listed is 3AM – 12PM.

    Can you narrow that down a little bit more? 🙂 Thanks!

  428. #477 by Betsy on April 3, 2012 - 9:45 pm

    Hi… I just upgraded my mac to Lion and ever since my workspace will not launch in captivate whenever I open the program. I tried uninstalling and reinstalling captivate and still nothing… NO WORKSPACE. I have to manually open the tool bars each time I reopen the program. Any suggestions? Thanks, Betsy

  429. #478 by Hope on April 3, 2012 - 12:44 am

    Captivate 5.5 – after failing a quiz that is set at 80% to pass, the Review quiz button does not let the user review the quiz. I have the file set to show buttons for Continue, Review Quiz and Retake Quiz.
    The Review Quiz takes the user back to the first question, which indicates the correct answer and the answer the user selected. HOWEVER, there is no possibility to navigate – no possibility to advance to the next slide. How can I make it so the Review button shows the user the question, with his or her answer choice and the correct choice, AND have navigation?

    • #479 by Margaret on June 7, 2013 - 8:45 pm

      Hi Hope. If you delete the SKIP button on the question slides, you will not be able to move through the Review Quiz mode. The button that allows you to get through to the next question in the Review mode is called “SKIP” and as far as I can tell, this cannot be edited. So, in order to have learners complete the Review Quiz for all questions, you have to also allow them to SKIP questions. Sad, but true.

  430. #480 by Bob Van Pelt on April 3, 2012 - 12:11 am

    We recently received a training video created with Captivate 3.

    On a computer running Windows 7, the video plays fine.

    On a computer running Windows XP, the training video does not play properly. When I double click the video, all I get is an empty playback window , the controls and some background music. No video at all. If I pause the playback, I can click on the progress bar and some graphics pop up and some audio plays but some of the graphics are not rendered.

    I looked for information in the FAQ, etc. but did not see this issue mentioned. Are there known issues with Captivate 3 videos playing on XP?

  431. #481 by Pramod on April 2, 2012 - 5:40 pm

    I had apply the standard objects “text entry box” on one page and if i click the mouse outside area of “text entry box” in captivate 5.0 it become pause.

    Any one have any idea to resolve this.

    • #482 by George Bagwell on December 12, 2012 - 10:17 pm

      I have the same problem. Were you able to resolved this issue?

  432. #483 by Shawn Smith on March 28, 2012 - 1:17 am

    I recently upgrade to 5.5. from 4 and I want to create a Multi SCORM project but I cannot create what i need as the Multi-SCORM Packager is greyed out on my menu list. What do I need to do to activate.

    • #484 by gmetcal on February 15, 2013 - 12:02 am

      The Multi SCO Packager only comes with the eLearning Suite. I had to purchase the upgrade to get this.

  433. #485 by Donna Peck on March 21, 2012 - 12:40 am

    Captivate 5.5 — In all of my training classes that I have built, all of a sudden my links to URLs and documents do not work anymore. This also applies to other projects that were finished and posted previously using 5.0. I absolutely MUST link to a particular web page to display information that is updated by the government. I am getting information from other sources that the problem is with the Flash player, but am getting conflicted stories. Is this true and if so, is Adobe trying to fix this problem between the two products? Any work arounds?

  434. #486 by CmpGk on March 20, 2012 - 10:15 pm

    I’m having problems with publishing full motion video on adobe captivate 5.5. It states I do not have appropriate memory to do so. I have 8gb of Memory on an Intel I3. what is the problem? i’m trying to publish to swf.

  435. #487 by JB on March 15, 2012 - 2:47 pm

    Hi there,

    Working with Cp5.5, I wonder if this is possible to link a project to another one to a specific slide in the project?

    I mean:
    Project 1, slide 8 links to project 2
    When project 2 is completed it links to project 1 back on slide 9

    Any help on this very appreciated,
    thank you


  436. #488 by Terry Syndergaard on March 14, 2012 - 2:23 am

    Captivate 5 – Imported Photoshop file with layers but the top layer, a castle, was too contrasty and didn’t match the background as it does in Photoshop. Discovered Captivate doesn’t see Adjustment Layers. Fixed this by merging the layers. HOWEVER, it still doesn’t handle layers well at all. Background and foreground, feathered nicely in Photoshop, have a black sky with ugly fringe around trees. Totally useless for my purposes (showing After Effects/Photoshop compositing)

  437. #489 by Divesh on March 13, 2012 - 6:35 pm


    I am using Captivate 4 and When i enter text in slide and publish it and view it in Internet Explorer 8 the text is visible clearly but it is blurry i in Internet Explorer 7 what to do for that…..??

  438. #490 by Angela on March 13, 2012 - 12:54 am

    I am working in Captivate 5.5 on a Mac. I can add a custom .exe icon when I publish a Mac .app file, but when I try to add the icon for the Windows EXE, the field is grayed out. What am I doing wrong?

  439. #491 by Paula on March 13, 2012 - 12:32 am

    I have a resolution issue when I select a link and it opens in the same screen. The background resolution is a “rainbow” effect. It is shades of grey versus one shade of grey in he background. How can I fix this?

    I am also having trouble previewing the my project from a PPT slide to a recording project. The preview stosp and I have to use the advance key to proceed to slide 2. How can I fix this?

  440. #492 by Greg on March 9, 2012 - 11:59 pm

    I am having problems with a custom button set to open URL or file. when I publish to scorm and it creates the swf file, the preview tells me that adobe flash has stopped a pontential dangerous operation…it is trying to open the URL on start up rather than when I click the button? How can I fix this? Thanks

  441. #493 by Betty on March 3, 2012 - 3:07 am

    Can I convert Captivate 1, 2 or 3 videos to Captivate 5?

  442. #494 by Denise on March 3, 2012 - 1:56 am

    Regarding PPT 2010: I have imported a PPT file and adding audio to each slide. Once I publish, the audio does not automatically come up on the second slide in my deck. I have to mouse click to hear audio. How do I get audio to start on the next slide, on it own? Appreciate all the Q&A so far. Very helpful!! Denise

  443. #495 by Jeff on February 24, 2012 - 1:01 am

    Jeff :
    How do I attach a counter that shows how many inutes long my presentation is and counts the time off to my presentation so people can see how long each session is?

  444. #496 by Terri Laquitara on February 22, 2012 - 11:57 pm

    I have a question relating to Adobe Captivate 5.5 I had recently published a training document. I now need to make revisions to this document but for some reason the text entry fields that need to be revised are no longer modifiable.

    Does anyone know how that happened and how I can correct the problem?


    Terri L.

  445. #497 by L Grindel on February 22, 2012 - 7:40 pm

    I have Captivate 5 and imported audio that I recorded in Audition into a simulation. When I play the simulation slide-by-slide the audio sounds fine, but when I play the project the audio fades into the background and can hardly be heard. Does anyone have a fix for this?

  446. #498 by Jeff on February 15, 2012 - 1:54 am

    How do I attach a time code to my presentation so people can see how long each session is?

  447. #499 by David on February 13, 2012 - 9:14 am


    Have a problem with clicking a text button and it does not use the exepcted HTM page.

    Bassically I took an exising Captivate 5 project and have been changing “open a file” to “open a project” because it would seem more logical for the sub-project to create the htm with the desired name and pass that back to the parent-project. Maybe my understanding is faulty here.

    At any rate I change a sub-project name to the correct new name and publish both projects with all their changes.

    The result is the parent project is still calling the old htm namd and not the newly generated htm with the correct name.

    Why is Captivate retaining the old htm name?

    If I call the new file directly instead of the project it works!

    This seems broken. any suggestions or help appreciated.

  448. #500 by Jeff on February 10, 2012 - 3:55 am

    I have Adobe Captivate 5.5 (previously had 4). Have been trying to run / configure the the UserDicEng.exe (for kate or paul) and get the following messages whenever I try to preview a customized pronunciation.
    Your license has expired or you do not have a valid license verification
    file. Please contact our sales support team for more information.

    This is a demo of the voice-text English TTS system. This version is strictly
    for demonstration purposes only. Please contact our sales support team for a
    license for commercial use.

    (English user Dictionary Editor – UserDicEng.exe)

    Thank you for using voice text. Please contact the sales support team for a
    valid license for commercial use.

    We are using a volume license copy of the software here at work. We had the EXACT same issue with Captivate 4. however, there was a fix that was available for version 4 (found here: ) that does not work for 5.5.

    Is there a new fix for userdiceng.exe for 5.5?

  449. #501 by klogd on February 9, 2012 - 8:49 pm


    I have two text entry fields. When I finish typing in one, I want to TAB to the next one. I am using Captivate 5.5. I set up Tab as my keyoard shortcut key in the first text entry object and it runs in Preview mode. When I run it in a browser, TAB takes me to the URL of the browser window instead of the next text entry field. The only work-around I have found is to put the Submit button actually inside the text entry field and make it transparent. Then, when I hit TAB it correctly goes to the next field but it briefly shows a yellow outline of the transparent Submit button. There has to be an easier way! Any suggestions?

  450. #502 by Susan Stange on January 19, 2012 - 2:31 am

    click Box question:

    I have 7 click boxes on a slide (none are overlapping).
    Each Click box does a “jump to” a particular slide.

    When published the click boxes does always go to the right “jump to” slide???? After going back to that menu page and clicking the button again, it eventually works

    • #503 by Susan Stange on January 19, 2012 - 2:33 am

      I meant “doesn’t” always go to the right . . . .

  451. #504 by R Thomas on December 5, 2011 - 11:43 pm

    I have to update an older WBT created using an older version of eLearning Suite and Captivate 4.0. I am using eLearning Suite 5.0. the problem I have is that I have to create new Captivate demo movies and runthem using the existing XML and Flash files used to launch the demos. My demos work fine when I preview them, but when I publish to the folder structure and test them being launched from within a Flash movie, I get this annoying “Project created in” Captivate 5.0″ and a play button appears center screen. It plays like in one second increments, not as it was recorded. I suspect a problem with perhaps the ActionScript versions? Captivate is using AS 3.0 and I think the Flash and “.as” files are either AS 1.0 or 2.0. Has anyone else experienced this?

  452. #505 by Melissa on November 18, 2011 - 10:14 pm

    I followed the steps to fix pronounciation however when i fix it in the useridc-eng for Paul and regenerate audio, my new pronounciation does not take effect.

    Any ideas as to how to fix? I got really excited about fixing pronounciations.,,,

  453. #506 by Mindy on November 1, 2011 - 7:49 pm

    I am getting error code 5 when I try to launch Captivate. It tells me I need to uninstall and reinstall the program. However, when I attempt to uninstall it, it tells me it was unsuccessful. What do I do?

  454. #507 by Riotta on September 9, 2011 - 2:12 am

    I have Adobe Captivate 5, and I recently upgraded my computer from XP to 7. Captivate worked fine until then. Today when I tried to record the screen, things appeared to work fine until I clicked End and the screen capture slides opened in Captivate. My mouse movements and audio narration are present until the moment I clicked my mouse during the recording, then the frames simply stop. I’ve tried changing settings, opening the program in Administrator mode, updating Captivate, rebooting… nothing has helped. My next step is to uninstall and reinstall, but I don’t hold out much hope for that, either. Can anyone help? I’m an instructional developer, and I depend heavily on Captivate in order to do my job.

  455. #509 by Pine Grove on September 7, 2011 - 5:00 am

    Is there a maximum number of question pools that you can create within a project? Also, If you have multiple Random slides pulling from the same question pool, will Captivate prevent the possibility of pulling the same question twice, is there a way to prevent this from occurring, or must you create an additional pool?

  456. #510 by Pat on July 28, 2011 - 8:46 pm

    Can you change the default words that are used in the Success, Failure and Hint captions?

  457. #511 by Julia Hunter on June 20, 2011 - 5:48 pm

    1.) When I select File > Preview > In Web Browser (in Captivate 5.5), at the end of the course the user answers 10 quiz questions and if they get an 80% or above, they continue to get their certificate of completion. The web link to the certificate of completion appears in another pop web browser using this method.

    2). If I run the HTML file in the directory where I sent all the published output and get an 80% or above, the link to the other webpage to get their certificate does not popup. Why not?

  458. #512 by Laura Romijn on June 9, 2011 - 6:41 am

    When I try to insert an updated version of a PowerPoint 2003 presentation in a Captivate 5 project, it only recognises 13 out of the 18 slides. All the 4 slides I changed plus the title slide are not recognised; Captivate states ’13 out of 13 slides’ to select from.

  459. #513 by BJ Hills on June 8, 2011 - 8:21 pm

    Is there a way to link only certain slides in a project rather than the whole project using RoboHelp? We are using Captivate 5.5

  460. #514 by Amy Burgin on June 7, 2011 - 6:19 pm

    I have a recording that has a significant amount of dead space at the beginning and end. I have Flash CS3 on my machine but am using Captivate 5. Is there a way to clip out these areas without using Flash as the movie editor? (The session was recorded in Full Motion mode which, I am finding out now, could have been a mistake.)

    Also, is there a way to convert a movie recorded in full motion to the slide-based version?

    • #515 by Smitha on September 9, 2011 - 6:50 pm

      Hi Amy,

      You can edit the FMR clip in the Timeline using the FMR editor in the Property Inspector (Properties > FMR Edit Options).

      After recording in the FMR mode, you cannot convert it into a slide-based model.

  461. #516 by Lieve Weymeis on June 7, 2011 - 1:08 pm

    Could you explain the way to add comments – do not see a code in the tables with the questions? I have a lot of them. In the first question of Upgrade, there is a typo: the converted project in CP5 will have the extension CPTX, not CPTL (template). If issues while converting, it helps to check if the original CP4 is not corrupt when setting AS to AS3, because sometimes this happens.
    How to end a recording: would add that it is possible to change the shortcut key from End into another one using Preferences, Recording, Keys.
    Answer to ‘Import slides’ Functionality is no longer there in Captivate 5 because this version supports tabbed files (Multiple Documents Interface). You have to use copy/paste now to import slides.
    #93 You should warn that deleting the Preferences folder deletes all customizations! In some cases clearing the cache will solve the problem without losing any customization.

    Have a lot more answers, would like to find an easier way to reference them to the questions.

  462. #517 by John on May 18, 2011 - 8:57 pm

    Can I import Adobe Illustrator smart objects in Captivate 5? How?

  463. #519 by John on May 18, 2011 - 8:51 pm

    Is there any easy way to customize buttons in Captivate?

    • #520 by anjali gupta on May 19, 2011 - 11:31 pm

      Hi, the buttons properties in captivate provide a wide range of features where you can customize them. please refer to them and you can see them in the right once you insert the buttons

  464. #521 by Ashu P on May 18, 2011 - 11:48 am

    HI, can I use multiple master slides in the same movie?

    • #522 by Nimit Sharma on May 18, 2011 - 11:01 pm

      Yes you can make use of multiple master slides in your captivate swf.

    • #523 by anjali gupta on May 19, 2011 - 11:28 pm

      Yes you can, and to further specify that onto which slide you want to use it, see properties of that slide in the right, you get a drop down to use a master slide on a slide, you can change them slide per slide

  465. #524 by Ashu P on May 18, 2011 - 11:40 am

    Hi, do you have a URL which lists the text-to-speech downloads, the supported vendors (and the specific voices supported etc.?), and possibly tips for using text to speech?

  466. #525 by Nimit Sharma on May 18, 2011 - 4:21 am

    Can two click boxes report to the Quiz as a single object?

  467. #526 by Anjaneai on May 16, 2011 - 8:02 pm

    When any Cp 4 Project is opened over Cp5 whether its in AS2/AS3 it automatically prompts you to Upgarde the project for opening over CP5.

  468. #527 by Swaraj on May 15, 2011 - 10:44 pm

    Can user resize drop down widget in Captivate?

  469. #528 by Swaraj on May 15, 2011 - 10:35 pm

    Can users validate Text entry box in Captivate 5?

    • #529 by Nimit Sharma on May 18, 2011 - 4:27 am

      Yes we can validate text in text entry box in captivate 5.

  470. #530 by Swaraj on May 15, 2011 - 10:17 pm

    Can a click box be used if multiple options to a questions in Captivate 5?

    • #531 by Swaraj on May 16, 2011 - 5:41 pm

      Yes, it can be used through project -> Advanced Actions.

    • #532 by Swaraj on May 16, 2011 - 10:27 pm

      Yes, it can be achived with the help of Advanced Actions. Press Shift+F9

  471. #533 by Swaraj on May 15, 2011 - 10:01 pm

    Does customer need to install Flash Pro along with Captivate for viewing the published project in the browsers?

    • #534 by Nimit Sharma on May 18, 2011 - 4:29 am

      No, there is no need to install the Flash Pro to view the published output. You only need to install the Flash Player plug-ins for your web browser.

  472. #535 by Swaraj on May 15, 2011 - 2:13 pm

    Is there any way to edit the standard playbars in captivate?

    • #536 by Nimit Sharma on May 18, 2011 - 4:38 am

      We can not edit “Captivate Default” playbar because the FLA file for this is not available.

      But we can make changes in the playbars other than “Captivate Default”.

      But you need to have Adobe Flash pro installed on your system in order to edit the FLA file.

      You can find FLA files for the playbars at :

      C:\Program Files\Adobe\Adobe Captivate 5\Templates\PlaybackFLA\AS2
      C:\Program Files\Adobe\Adobe Captivate 5\Templates\PlaybackFLA\AS3

      After making changes you can publish it as a new swf file and you need to paste it at :

      C:\Program Files\Adobe\Adobe Captivate 5\lang-locale\Gallery\Playbars\AS3

  473. #537 by Swaraj on May 15, 2011 - 1:27 pm

    Is it possible to save a Text Caption as the default?

  474. #538 by Swaraj on May 15, 2011 - 11:38 am

    Can we change the resolution of recording screen while inserting recording in existing project?

    • #539 by Nimit Sharma on May 18, 2011 - 4:03 am

      No, that is not possible because it always insert the recording slide with the resolution of the existing project.

  475. #540 by vishal jaswal on May 11, 2011 - 4:22 am

    reply at # 70
    hello anjali,

    Go to edit> preferences> swf size and qaulity (under project in left side)>Uncheck Advance Project Compression.

    Hope it helps!!!

  476. #541 by Swaraj on May 10, 2011 - 4:41 pm

    Can customization is possible in terms of look and feel of the pop-up so it matches the skin of created CBTs in Captivate 4 in stead of default popup?

    • #542 by anjali gupta on May 17, 2011 - 12:11 am

      Hi, a feature request was already submitted for this to be incorporated, this seems to be an interesting thing to do

  477. #543 by Priyank Shrivastava on May 6, 2011 - 12:58 am

    There are lot of cases wherein while importing powerpoint presentation it gives an error message “the file may be damaged” it doesn’t matter whether the PPT made in Office 2003,2007,2010 or whether the slides contains animation or not it gives an error msg tried and tested it in both Win & Mac, there is a workaround wherein we can split those slides and then import it however it is not accepted all the last what we figuredout that no issues with any presenation but there might be something wrong with Captivate import.

  478. #544 by Swaraj on May 1, 2011 - 9:21 am

    How to resolve the issue “A link to external file is taking absolute path” ?

    • #545 by anjali gupta on May 13, 2011 - 11:35 pm

      this can be done by installing the latest patch, a patch update in may 2009 fixed this issue

    • #546 by Nimit Sharma on May 14, 2011 - 5:39 am

      By default, it takes the actual path from where you are picking up the file but after that you need to use relative path in reference to the current directory.

  479. #547 by Swaraj on May 1, 2011 - 8:19 am

    Is is possible to install Captivate 4 after installing Captivate 5 on the same machine?

    • #548 by anjali gupta on May 13, 2011 - 11:00 pm

      Hi Swaraj, this cant be done as then the two versions will seem to have a conflict. you can install 5 over 4 but not 4 over 5

    • #549 by Nimit Sharma on May 14, 2011 - 5:59 am

      Yes we can install Captivate 4 after installing Captivate 5 on the same machine.

    • #550 by Swaraj on May 16, 2011 - 3:37 pm

      Yes, it can be installed in reverse order.

  480. #551 by Swaraj on May 1, 2011 - 8:06 am

    User is getting error “‘Launching File Failed Error_Not_Found” while downloading Trial Adobe Captivate 5. What are the possible reasons?

    • #552 by anjali gupta on May 13, 2011 - 11:40 pm

      well this might be due to numerous reasons but one thing to check here is that you are trying to launch the application while you are the admin on the machine, if not then you should provide full control to the user and then try. this will work

  481. #553 by Swaraj on May 1, 2011 - 7:14 am

    Does captivate support multiple click boxes on the same slide?

    • #554 by Nimit Sharma on May 14, 2011 - 5:55 am

      Yes, we can have multiple click boxes on the same slide.

  482. #555 by Swaraj on May 1, 2011 - 6:57 am

    Trying to insert the Retake button in the Score Slide but that is not appearing in the slide. How this can be resolved?

    • #556 by anjali gupta on May 7, 2011 - 4:41 am

      Hi, this can be done by going to edit-preferences- quiz-pass or fail – if failing grade, there is the button that appears when you click infinite attempts

  483. #557 by Harpreet on April 29, 2011 - 5:32 am

    In cp4 we have if you have to add animation you can click on the animation button on the left menu bar in your workspace but in cp5 we have to goto insert–>animation slide.So CP5 do not give you a direct button in your workspace to directly click and insert an animation,its couple of steps process due to new look of CP5 and few customer’s are not happy with this.

  484. #558 by Iesha Sharma on April 28, 2011 - 1:14 pm

    If user wants to publish output in media, it will be in .exe format. And is .exe friendly with LMS?

    • #559 by Nimit Sharma on May 14, 2011 - 5:58 am

      You can also publish your project in f4v format and then convert it to flv format using Adobe Media Encoder which is supported by LMS.

  485. #560 by Iesha Sharma on April 28, 2011 - 1:13 pm

    In Captivate 5, if customer uses the text entry box in his slide and he tries to enter the correct answer fast, it does not work and if he types the answer slowly it does work. Even if we go to the properties of text entry box and in the options tab uncheck validate user’s output, it does not work.
    However, unchecking the validate user’s output option works if it is CP4

    • #561 by Harpreet on April 29, 2011 - 5:40 am

      It works all the times,its just an odd case its not working for your customer,make sure in the properties in general ,there is a option that says “on focus lost” and it should be no action or try and recreate preferences and it should work.

    • #562 by Nimit Sharma on May 14, 2011 - 6:03 am

      Hi Iesha,

      It is happening because in Captivate 5 the time difference between the two key pressed is 500ms.

      If you are trying to insert the input faster than that then it will not be able to trigger the event.

  486. #563 by vishal jaswal on April 28, 2011 - 5:35 am

    I created a project on Captivate 5, Win 7 -32 bit that contains 255 slides, using Automatic recording in Demo mode with no audio.So the whole project just have this video and there is no images, there are no special characters in the project. Now when i preview the project, i get an error message : “Swf compilation failed”. I upadated Captivate and there are no updates available. I isntalled the patch, still no luck. I tired a test project, it works fine. I tried copying and pasting 110 slides in a blank project, it works fine. When i try to paste more than 110 slides, say 125, agin i get an error for swf compilation failed.
    I went to forums and find few workarounds like donot use special characters in the project and donot exceed Text captions more than 111.
    Is it true that i need to use these number of text captions, because i am using 250 text captions.
    Here is the URL for that forum
    Need help regarding this!!!
    Thank you

    • #564 by Katherine on October 8, 2013 - 1:00 am

      I have just purchased the monthly subscription to Captivate 7. I’ve used older versions so I am familiar with some aspects. My question is: Can I create a survey, post it to a website and have responses returned to my email address?

  487. #565 by Karan Sibal on April 28, 2011 - 5:14 am

    If Captivate 5.0 is not getting launched and error “Failed to Launch application” comes with error code “0xc015002”. Then this is possibly due to “Microsoft Visual c++ 2010 Redistributable” not installed on windows.

  488. #566 by Harpreet on April 28, 2011 - 5:12 am

    In captivate 5 while creating a quiz slide for rating scale(likeert) if the options(agree,disagree,neutral,somewhat agree etc) are shrinked to a small size,the positioning gets disturbed when they are moved back to the original size again and the options comes on top of each other….

  489. #567 by Swaraj on April 27, 2011 - 4:32 pm

    Failed to Update Captivate 5.0 to Captivate 5.0.1 on Mac, getting error message “some updates failed to install”. What is the resolution?

  490. #569 by Anjali Gupta on April 25, 2011 - 1:22 pm

    Printing highlight boxes in Cp 5 shows up as a “black box” when chosen “step by step”, this however used to work correctly in Cp 4, any resolution???

  491. #570 by Anjaneai on April 23, 2011 - 1:48 am

    Cannot Activate / Deactivate Product.

    Reason : Firewall Blocking/ Network Security issue, try to ping and keep the port 443 vacant over cmd prompt.
    At times Deactivate option appears in AOO/LWS Serialized products but it should not.

    Possible Resolution : Go to C:\Windows\System32\Drivers\Etc\hosts rename the hosts file and then relaunch the product .

    • #571 by Nimit Sharma on May 14, 2011 - 6:08 am

      If you are able to ping the then rename the hosts file makes no sense.

  492. #572 by Anjaneai on April 23, 2011 - 1:45 am

    ==> How to Publish an Aggregator Project over LMS, as it gives error message “The course import cannot find any course in the selected Zipped File. please check your file and try again”, Following the steps mentioned in HELP???
    LMS used : .

  493. #573 by Anjaneai on April 23, 2011 - 12:33 am

    In case Reporting Shows 0/1 Quiz Report status, go to source project > Check if tehre is any Standard interactive Object like >Click Box,Text Box, Button , Select the Object and in its properties Uncheck > Reporting >Include in Quiz, and it would not count in Quiz Results!

  494. #574 by Anjaneai on April 23, 2011 - 12:28 am

    If you have a Content Project in Cp which doesnt have any Question Slide/Reporting, and you are using LMS enabled settings to Upload it over LMS Then in caseson Completion the Reportings status gives 0/1 Quiz Report for that project ? Why?

  495. #575 by Anjali Gupta on April 22, 2011 - 1:24 pm

    While importing ppt 2003 into Cp 4, i am getting some unwanted lines in my slides, have the latest version (updated), and have tried with test project too, no resolution. Please help

  496. #576 by PallaviVerma on April 20, 2011 - 11:43 pm

    The quiz issue is on Captivate 4/5

  497. #577 by PallaviVerma on April 20, 2011 - 11:41 pm

    I published the project on lms and enrolled myself for the course.If i close the module without completing it, it gives the status “Complete”.
    how can i get the status as ” incomplete”. Initially it seemed like the issue is with lms, but when we use module which includes quiz it gives the same
    status : “complete” which could be corrected by going to The project which has quiz , you can go to the edit>preferences>quiz>reporting and check quiz results only.
    But what changes do you need to make to get the status : “incomplete” for a project without quiz??

  498. #578 by Shishir Bhargava on April 20, 2011 - 1:56 pm

    We can email a copy of the certificate at the end of Captivate project through Microsoft Outlook but I’m curious to know if it is possible that you can email a copy of the certificate at the end of a captivate immediately without having to go through “Microsoft outlook”.Suppose you may not have Microsoft Office installed and you want the output in your personal email address.
    Any suggestions??

  499. #579 by Anjali Gupta on April 20, 2011 - 11:26 am

    The send email feature works on my side with IE after changing the global player settings but the email that i get is not readable. I have tried opening it with many ways but to no success. Tried changing extensions too. How can i resolve this????

  500. #580 by Anjali Gupta on April 20, 2011 - 11:08 am

    I like the text to speech feature that captivate integrates but i want the speakers there (Kate and Paul) to use a different pronunciation and diction of words as they speak because the way they pronounce words doesn’t match the requirements of my users and are are generally misunderstood and misinterpreted. By doing this i want to make my project more user friendly and to be understood by all. Any suggestions ????

  501. #581 by Priyank Shrivastava on April 20, 2011 - 8:28 am


    I tried to print a certificate in Captivate 4.0 and it worked fine but when I use Captivate 5.0 there is no Print option which is quite confusing and there is a button when your trying to publish the certificate and it doesn’t work.The only option is to print it use the print option a browser but it is going to print extra stuff with it. My question is in Captivate 5.0 there is no print option so if a user wants to print something what he/she will do?
    2. In captivate 4.0 print option is there but in Captivate 5.0 why it is not there?

    • #582 by Swaraj on May 10, 2011 - 4:33 pm

      There is a Print widget coming with Captivate 5. Have you tried that?

      To insert a widget, click Window > Widget and Captivate should list the widgets for you to choose.

      You may find you need to also click the little Folder Icon and browse to the Gallery/Widgets folder in order to see the available widgets.

  502. #583 by Sachin Hasija on April 20, 2011 - 3:19 am

    While inserting an certificate widget, we don’t have an option for inserting current date in any Course Completion Certificate. However we had this option in Cp 4.0 for Course Completion Certificate.
    We have an option of using current date in Award Certificate but not in course completion certificate.

    Any suggestions on this? It’s like a reduction of feature for customer in a the new version of product.

    • #584 by Shishir Bhargava on April 20, 2011 - 8:39 am

      Hi Sachin,

      To insert current date in any course Completion certificate in Cp 5.0 ,you need to go into widget properties and select the course duration.
      As soon as you will refresh the dates,during publishing the current date will be mentioned.


  503. #585 by Anjaneai on April 19, 2011 - 8:47 pm

    Cannot Use Right Click for any Click Box.
    The help says it wont work in Specific Scenarios but by Disabling Accessibilty , it Should work in AS3, But It doesn’t. Any Alternative ?

  504. #586 by Anjaneai on April 19, 2011 - 8:37 pm

    While using the Reporting Option in a Quiz Prefernces in WIN 7 , We try to use Send Email at (With either as Attachment/as Body Text) Mail is not delivered automatically to the stated address. How to achieve that?

  505. #587 by Nimit Sharma on April 19, 2011 - 7:17 pm

    Is it possible we can change the order of the tab key in Captivate?

    • #588 by anjali gupta on May 17, 2011 - 12:36 am

      Hi Nimit, TAB key follows a standard order in captivate but we have a widget that might change the order, it only specifes you to align the content as per the order you want.

      Please refer to this link to get the widget and to understand the function

  506. #589 by Vikram Gaur on April 19, 2011 - 5:20 pm


    I am facing issue while importing a slide from Powerpoint 2010 to Captivate 5

    Bullets are changed

    Any fixes for that ??

  507. #592 by Anjali Gupta on April 18, 2011 - 2:31 pm

    When I create a new PPT to Captivate project and it imports/converts all of the slides I have text that says “click box” in the middle of every slide. Why is that so and how can that be deleted all at once ?

    • #593 by Nimit Sharma on April 19, 2011 - 7:09 pm

      Hi Anjali,

      At the time of importing the powerpoint presentation into captivate, there are two options for the Advanced Slide:

      1) On Mouse Click
      2) Automatically

      If you select “On mouse click”, it will automatically add the click box on each and every slide, but at the time of preview and publish it would not effect your output.


  508. #594 by Vikram Gaur on April 14, 2011 - 4:28 pm

    On Captivate 5 I am importing a presentation from Powerpoint 2010, on my slide I have got 15 points (Used Numbering as bullets), when import is finished, bullets are not correct.

    Bullets in Powerpoint 2010 & Bullets after importing in Cap 5

    What should I do ??

  509. #595 by Anjali Gupta on April 14, 2011 - 7:06 am

    We know about importing powerpoint slides into Captivate, but is it possible to do the other way round ? How will it effect the look of the presentation if possible ?

  510. #596 by Anjali Gupta on April 14, 2011 - 7:03 am

    How can i make a project with a screen where when i click on a particular object, it shows up the information alongside, like displaying the meaning and usage of a word when clicked on it. I intend to create a dictionary and dont wish to use highlight box or click box

  511. #597 by Pawan on April 11, 2011 - 10:53 am

    Can I import MS powerpoint 2010 slides in captivate 5? Is there a platform matrix info available for Captivate?

    • #598 by Vikram Gaur on April 12, 2011 - 3:43 pm

      Yes you can import MS powerpoint 2010 slides in Captivate 5

      Supportive document :

    • #599 by Anjali Gupta on April 13, 2011 - 1:06 pm

      You can import Microsoft PowerPoint 2010 slides into an Adobe Captivate 5 project. During the import, Adobe Captivate automatically converts the slides from .pptx to .ppt format (if a converter is available, or if PPT 2007/2010 is available).

      Best practice: Create a backup of the MS PPT 2010 project before importing it into Adobe Captivate or while importing, uncheck the ‘Linked’ option in the Convert PowerPoint Presentations dialog box. By doing so, you retain a ‘good’ copy of the source just in case the Adobe Captivate project gets corrupted due to unsupported functionalities.

  512. #600 by Pawan on April 11, 2011 - 10:49 am

    How do I create embed and embosseffect for text captions?

    • #601 by Anjali Gupta on April 13, 2011 - 2:18 pm

      This exact effect is not an option in captivate but you can create this effect in photoshop , save it in a format supported by Cp and then use it

  513. #602 by Smitha on March 28, 2011 - 6:59 am

    My Captivate projects take way too long to download. Any tips?

    • #603 by Swaraj on April 25, 2011 - 2:20 pm

      You can set the preloader at less than 100%, which allow swf to display earlier without waiting for the complete project to cache first then display.

  514. #604 by Smitha on March 28, 2011 - 6:53 am

    You can install text-to-speech converters from any of the following locations:

    * Add-Ons folder on the installation CD
    * From this website:

    See this article for more details:

  515. #605 by Smitha on March 28, 2011 - 6:46 am

    Where do I find the text-to-speech installers?

  516. #607 by Smitha on March 28, 2011 - 6:44 am

    On Windows: Press the ‘End’ key or clik the Captivate icon in the system tray.

    On Mac: Click the Captivate icon in the application deck.

  517. #608 by Smitha on March 28, 2011 - 6:43 am

    How do I end recording?

    • #609 by Swaraj on April 25, 2011 - 2:23 pm

      Any moment just click the Captivate at the status bar, it will end recording and maximize captivate with recorded slides.

    • #610 by Nimit Sharma on May 16, 2011 - 10:06 pm

      On Windows:
      1. You can press ‘End’ key.
      2. You can click on System tray icon of captivate.
      3. You can click on Captivate window from task bar as well.

      On Mac:
      1. You can click on Captivate icon from dock.

  518. #611 by Smitha on March 28, 2011 - 6:35 am

    Delete the current set of preferences in Captivate and relaunch. A fresh set of preferences is automatically created when the project opens.

    1) Close Captivate.

    2) Delete the Captivate 5 or the preferences folder at the following location(s):
    – on Xp: C:Documents and Settings\Local SettingsApplication DataAdobeCaptivate 5
    – on Vista/Win7:C:Users\AppDataLocalAdobeCaptivate 5
    – on MAC: /Users//Library/Preferences/

    If you do not see the Application Data folder, select the Show Hidden Files and Folders option in Windows explorer (Tools > Folder Options > View).

    3) Relaunch Captivate.

  519. #612 by Smitha on March 28, 2011 - 6:29 am

    My Captivate project has crashed. What do I do?

    • #613 by Swaraj on April 25, 2011 - 2:24 pm

      Most probably because of some corrupted slides, you can try reverse engineering to detect that slide.

  520. #614 by Test user on March 8, 2011 - 12:15 pm

    How do I have text and graphic object appear after a few second delay on the slide?

    • #615 by Chandra Shekhar Puri on March 15, 2011 - 10:11 am

      Use Window > Timeline option to adjust the appearance timings of text and graphic objects on the slide.
      The Timeline header shows time, in seconds (1s for 1 second, 2s for 2 seconds, and so on), so you see exactly when objects appear. You can simply drag any odject and adjust its appearance on the slide accordingly.

    • #616 by Vikram Gaur on April 12, 2011 - 3:59 pm

      You need to adjust the flow of these objects from Time line

      For Ex : You want text and graphic to appear after a few seconds, then in timeline you need drag and change the starting position of these object :

      Screenshot attached :

(will not be published)