Captivate
Frequently Asked Questions and Answers about Adobe Captivate
Install
| Question | By | Best Answer | By |
| By default in which location Captivate 5 gets installed on a Windows 64 bit machine? | Swaraj | Hi, it gets installed at c:/- program files x86 – adobe | Anjali Gupta |
| I get an error while launching Captivate: “Failed to Launch application” comes with error code “0xc015002″”. What do I do? | Karan Sibal | If the problem is on Windows, check if Microsoft Visual c++ 2010 Redistributable is installed | Karan Sibal |
| Failed to Update Captivate 5.0 to Captivate 5.0.1 on Mac, getting error message “some updates failed to install”. What is the resolution? | Swaraj | ||
| Captivate 4 Windows xp – Installation freezes without giving an error. What do I do? | Ankur Pandey | Install Microsoft Hotfix .Link : http://www.microsoft.com/downloads/en/details.aspx?FamilyId=5FBC5470-B259-4733-A914-A956122E08E8&displaylang=enUpdate Microsoft® Windows® Installer (MSI) according to the OS .Always remember : After installing the Hotfix please reboot the computer as it is required . |
Ankur Pandey |
| Directly updating the Windows Installer may not be the resolution always. I would recommend checking the logs created and proceed as per the errors seen in logs. In case the update installation logs indicate issues with the windows installer service, then the above mentioned patch would be useful. |
Sharad |
Upgrade
| Question | By | Best Answer | By |
| How do I upgrade Captivate 4 projects to 5? | Smitha | Just open the projects in Captivate 5 and save. The Cp 5 projects are saved with a CPTL extension. | Smitha |
| Can I import a legacy project created using Captivate 2.0 in Captivate 5, and use the text-to-speech feature to enable voice-overs? | Ashu P | ||
| Is is possible to install Captivate 4 after installing Captivate 5 on the same machine? | Swaraj | ||
Recording
| Question | By | Best Answer | By |
| How do I end recording? | On Windows: Press the ‘End’ key or clik the Captivate icon in the system tray. On Mac: Click the Captivate icon in the application deck. |
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| While doing Full Motion Recording in Captivate 5, Mouse action is not in synch with the recorded actions. How to resolve this issue? | Swaraj | Hi, move the mouse slowly and adjust all the settings accordingly for the mouse movement. you can find them in mouse properties clicking on windows & FMR settings | Anjali Gupta |
| How the Captivate 5 application area can be re-sized? | Swaraj | Hi , this is done while you set recording, there is an option to do so. | Anjali Gupta |
Slides
| Question | By | Best Answer | By |
| How to set remove Master Slide from any slide in Captivate 5 project? | Swaraj | Hi, if you want to remove master slide from any slide in a project, click on that slide and move to the properties panel to the right, under the heading general you will see master slide and a drop down, choose and use it as required | Anjali Gupta |
| Is import Captivate Project Slide option is there in Captivate 5? What is the alternative way to do that in Captivate 5? | Swaraj | ||
Performance
| Question | By | Best Answer | By |
| My Captivate projects take way too long to download. Any tips? | * Use a preloader (see this blog: http://adobe.ly/eBCldI) * Convert your slide audios to object audios or delay your slide audio a little using the timeline. |
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| My Captivate project has crashed. What do I do? | Delete the current set of preferences in Captivate and relaunch. A fresh set of preferences is automatically created when the project opens.1) Close Captivate.
2) Delete the Captivate 5 or the preferences folder at the following location(s): If you do not see the Application Data folder, select the Show Hidden Files and Folders option in Windows explorer (Tools > Folder Options > View). 3) Relaunch Captivate. |
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| Why do I experience screen-freeze issue with Captivate 4? | Sonia |
Images
| Question | By | Best Answer | By |
| How do I have text and graphic object appear after a few second delay on the slide? | User | Use Window > Timeline option to adjust the appearance timings of text and graphic objects on the slide.The Timeline header shows time, in seconds (1s for 1 second, 2s for 2 seconds, and so on), so you see exactly when objects appear. You can simply drag any odject and adjust its appearance on the slide accordingly. | Chandra Shekhar Puri |
Text-to-speech
| Question | By | Best Answer | By |
| How do I have text and graphic object appear after a few second delay on the slide? | User | Use Window > Timeline option to adjust the appearance timings of text and graphic objects on the slide.The Timeline header shows time, in seconds (1s for 1 second, 2s for 2 seconds, and so on), so you see exactly when objects appear. You can simply drag any odject and adjust its appearance on the slide accordingly. | Chandra Shekhar Puri |
| Where do I find the text-to-speech installers? | You can install text-to-speech converters from any of the following locations:* Add-Ons folder on the installation CD * From this website: http://www.adobe.com/cfusion/tdrc/index.cfm?product=captivateSee this article for more details: http://adobe.ly/fFp8Tf |
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| Can we add more voices to the Cp 5 text-to-speech engine? | Aman | Yes, you can add more voices to Captivate 5.All the voices that are installed on the operating system are recognized by Captivate.
Currently, 2 voices from NeoSpeech and 3 voices from Loquendo are made available for free along with Captivate 5. Captivate does not support any other voice from these vendors. But, Captivate 5 recognizes other third-party voices (other than NeoSpeech and Loquendo)if they are installed as system speakers. |
Smitha |
| How to add/customize the pronunciation of some specific words in Cp 5 text-to-speech engine? | Aman | One workaround I have used in the past is to change the spellings in text transcript and use trial and error till I got the desired pronunciation. However, I too would like to know if there is a cleaner approach for this. | Asit Pant |
| Hi , well there is a better approach and here it is -:If you have installed Text to Speech Utility and Captivate 5, then a tool called ‘Text to Speech Dictionary’ is available at \Program Files\adobe\Adobe Captivate 5\VT\\M16\bin. Reach the location and look for “UserDicEng.exe”
Double click the EXE and it will launch ‘English User Dictionary Editor”. Now follow the below steps in order to change the pronunciation of any particular word. 1. Click File Open and point it to the dictionary file. It is located at - To use the the new pronunciation inside Captivate, just use the ‘original word’ and convert ‘text to speech’. The newly created pronunciation will be used and audio file will be created. A captivate movie describing these steps is attached below (turn up your speaker volume). |
Anjali Gupta |
Buttons
| Question | By | Best Answer | By |
| How to apply multiple actions to a button in Captivate 5? | Swaraj | ||
| Trying to insert the Retake button in the Score Slide but that is not appearing in the slide. How this can be resolved? | Swaraj | Hi, this can be done by going to edit-preferences- quiz-pass or fail – if failing grade, there is the button that appears when you click infinite attempts | Anjali Gupta |
Click boxes
| Question | By | Best Answer | By |
| Does captivate support multiple click boxes on the same slide? | Swaraj | Yes, it can but then the area has to be adjusted accordingly. they cant overlap | Anjali Gupta |
LMS/SCORM
| Question | By | Best Answer | By |
| After publishing a SCORM (1.2) compliant project, a gray screen always pops up, either while running it locally or via our LMS. What could be the possible resolution? | Swaraj |
Publish
| Question | By | Best Answer | By |
| How to make Hyperlinks, which point to local drives, work in published outputs of Captivate 5 projects? | Swaraj | ||
| How to find the duration of the presentation after publishing? | Swaraj | ||
When I use Captivate 5.0 on Mac OS to Publish the Project Via Print option to print the Handouts, I get the following error Message  ublish to MS Word failed. Retry after ensuring that- the document is not open. -you have installed Microsoft WordI use MS Word 2008. I tried to print the handouts while MS Word 2008 is not in use or open. If the MS Word 2008 is not in use even then it doesnot work.I tried selecting all the Handout Layout options, I get same error message. Also I tried with individual layout options – same error.Is there any fix to this issue? |
Pooja Saxena | The Adobe Captivate team has provided a hotfix for this issue. The details are at http://kb2.adobe.com/cps/902/cpsid_90224.html | Smitha |
| If user wants to publish output in media, it will be in .exe format. And is .exe friendly with LMS? | Lesha Sharma | Hi Iesha, there are more options than to publish output in media other than .exe . the scroll bar there lists all the options, you can also publish in f4v video that plays in adobe media player | Anjali Gupta |
| When you publish the project and view it, it starts playing in the browser. How can you stop that autoplay? | Swaraj | Hi Swaraj, you can do the same while going into Edit-preferences-project-start & end- uncheck the autoplay option. Now when you publish this , it wont play automatically, it will give you a play button to start the project. Hope this answers your query | Anjali Gupta |
| Printing highlight boxes in Cp 5 shows up as a “black box” when chosen “step by step”, this however used to work correctly in Cp 4, any resolution??? | Anjali Gupta |
Closed captions
| Question | By | Best Answer | By |
| How to make Hyperlinks, which point to local drives, work in published outputs of Captivate 5 projects? | Swaraj | ||
| Can we have scroll bars for closed captioning? | Swaraj |
Object effects
Can we use classic tweens as effects in Cp5 after exporting them as XML in Flash?Swaraj
| Question | By | Best Answer | By |
Projects and templates
| Question | By | Best Answer | By |
| Do I get customizable templates that I can use for my projects? | Ashu P | They are not exactly being shipped, but you can create various templates in captivate itself. They can also be provided by adobe as an additional download and that is available at adobe.com itself. | Anjali Gupta |
| Is there an easy way to copy colors/fonts of one slide and make it as default for Captivate project? | Sonia | The background color for all the slides in the project can be set in the project preferences. (Edit > Preferences > Defaults > Background color).The colors, fonts, alignment, and other attributes of objects can be defined as ‘styles’ at the project-level. (Edit > Object Style Manager).
To make object styles, slide defaults, and other preferences available for all new projects that you create, define these settings at the application-level. To do so, close all open projects, and then specify these settings. |
Smitha |
| You can also so this by applying them on master slide and then applying it to the whole project or creating a template of the same. | Anjali Gupta | ||
| User is using Capitvate 5 and has an existing project in Captivate 5 which has many slide texts. How can he/she easily import them in a new Captivate Project? | Swaraj | Hi, user cannot import the cptx file of one into another but yes he can import swf which will come as animation or a movie, which can be viewed during preview only. | Anjali Gupta |
TOCs and skin
| Question | By | Best Answer | By |
| How can I customize the movie play bar? | Aman | You can do that by clicking Project & then Skin Editor | Anjali Gupta |
General
| Question | By | Best Answer | By | ||||
| Can I import presentations created using OpenOffice Impress into Captivate? | Ashu P | ||||||
| Which version of Adobe presenter works with Adobe Captivate? | Sonia | Currently, there is no direct workflow between Captivate and Presenter.However, one can work with both these products using Adobe eLearning Suite. eLS 2.0 includes 7.0 and Captivate 5.0 (with many other products). | Smitha | Is Captivate 3 compatible with Windows 7? | Swaraj | ||
Video
Didn’t find what you were looking for? Post your question as a comment below. As soon as someone supplies a satisfactory answer, the question and answers will be moved to the table above.
| Question | By | Best Answer | By |
| What are different type of Video formats can be synchronized with the project, slide using Captivate 5? | Swaraj | Hi, the supported video formats are AVI, MOV, MPEG, and FLV. refer to this link to learn morehttp://tv.adobe.com/watch/rapid-elearning/multivideo-support-and-synchronization/ | Anjali Gupta |
| How to resolve the issue “A link to external file is taking absolute path” ? | Swaraj | ||
| User is getting error “‘Launching File Failed Error_Not_Found” while downloading Trial Adobe Captivate 5. What are the possible reasons? | Swaraj |
#1 by Rory Lavender on May 24, 2012 - 8:15 pm
Whenever I try to record in CP 4, my system crashes. When I spoke to Adobe, they updated my permissions and that worked for 3 recordings. Now my system is crashing again. My company’s tech support is now involved. I have experimented with my virtual memory and allow new .dat files to be written. Also, when trying to update my preferences in CP, I just the same crash. Any suggestions? Thanks
#2 by Jeff M. on May 22, 2012 - 10:44 pm
My desktop recording stopped recording audio and video 30 minutes before I pressed the stop button. I’m curious if the recorded data is held in a temp work area or cache? If so, could the recording be retreieve again? Just thinking the remaining 30 minutes may have been captured in a temp work area. What steps could be taken for a rescan of temp work area.
#3 by toyang on May 17, 2012 - 9:11 pm
How do I have a text box appear only when a user selects a clickbox (not anytime before). I’ve been doing it where it pauses the slide until a user clicks else where (or on that clickbox) and it continues. However, the clickbox won’t have the text box appear until the timeline shows the text box can appear. But what if a user selects the clickbox before hand- the project won’t show the text box. I’ve tried the “hide” and “show” options for a clickbox action, but it’s not what I want. I’ve tried to change the timeline for the text box, but it appears when it shouldn’t. Any suggestions?
#4 by Thomas Fries on May 2, 2012 - 4:21 pm
Hi I am using Captivate 5 and I have created a test for my students. The first slide of the test asks the student to enter their full name. The test results are emailed to me. The problem is that the test is identified by the computer station which submitted the test and then I have to check seating charts to determine which student the test belongs to. It would be nice if the information captured in slide 1 where I ask them to fill in their name could be included with the test results. Can you include the content capture from one slide and append it onto a test or quiz or can you suggest a work around? javascript:jQuery(‘#commentform’).submit();
Thanks
Tom
#5 by Kate Kleaveland on May 2, 2012 - 3:55 am
I have created a demo of our software. At the end of the demo, I want the last text box to remain on the screen – it has a brief message and our contact information. I have gone into the project preferences and set the project to “stop” at the end of the demo. I have connected the slide with the end of the slide, such that the little red arrow connects the text box with the end of the slide marker on the graphical display at the bottom of the Captivate 5.5 window. I am at a loss, any suggestions?
Thanks,
Kate
#6 by toyang on May 17, 2012 - 9:13 pm
Unsure if this will work- but with Captivate 5, after my project, it fades at the end. There’s a setting under preferences where you may opt to not have the project fade in/out at the start and end. I choose not to fade out at the end, and the project just pauses and stays there now. Hope this helps!
#7 by Teri Broderick on May 2, 2012 - 1:59 am
Can you set up a training sesssion in Captivate such that the attendee can print a certificate of completion at the end?
#8 by Debbie on May 2, 2012 - 1:43 am
I have hyperlinks to various pages on our organization’s intranet. When you close the page, the course is no longer open and you are brought back to the page where you need to relaunch the course. Is there a way to keep the course open so when you close the intranet page, you’ll be where you left ofof.
#9 by Sudha R on April 25, 2012 - 3:31 pm
Adobe Captivate 5.5: I have generated text-to-speech audio files for slides which play as expected in preview mode but, when viewing via web browser or Flash, end abruptly [without completing the last word]. I tried increasing slide display time but in vain. Any pointers, please?
#10 by Natasha Godwin on April 24, 2012 - 7:22 pm
When I publish a project, I am getting the following error message: “Your computer does not have sufficient memory resources to compress SWF File.” Exactly how much memory is required to do this? What publish settings will prevent this error message?
#11 by Diane Loftus on April 23, 2012 - 6:29 pm
we are currently using Captivate 3. I know it is no longer supported but I have a compatibility question. Will learning modules created with Captivate 3 work in Internet Explorer 8?
#12 by Judi Chapman on April 10, 2012 - 3:00 am
I want to sign up for your webinar on Effective Planning for your e-learning courses on May 24th, (http://www.adobe.com/cfusion/event/index.cfm?event=detail&id=2010030&loc=en_us), and the time listed is 3AM – 12PM.
Can you narrow that down a little bit more?
Thanks!
#13 by Betsy on April 3, 2012 - 9:45 pm
Hi… I just upgraded my mac to Lion and ever since my workspace will not launch in captivate whenever I open the program. I tried uninstalling and reinstalling captivate and still nothing… NO WORKSPACE. I have to manually open the tool bars each time I reopen the program. Any suggestions? Thanks, Betsy
#14 by Hope on April 3, 2012 - 12:44 am
Captivate 5.5 – after failing a quiz that is set at 80% to pass, the Review quiz button does not let the user review the quiz. I have the file set to show buttons for Continue, Review Quiz and Retake Quiz.
The Review Quiz takes the user back to the first question, which indicates the correct answer and the answer the user selected. HOWEVER, there is no possibility to navigate – no possibility to advance to the next slide. How can I make it so the Review button shows the user the question, with his or her answer choice and the correct choice, AND have navigation?
#15 by Bob Van Pelt on April 3, 2012 - 12:11 am
We recently received a training video created with Captivate 3.
On a computer running Windows 7, the video plays fine.
On a computer running Windows XP, the training video does not play properly. When I double click the video, all I get is an empty playback window , the controls and some background music. No video at all. If I pause the playback, I can click on the progress bar and some graphics pop up and some audio plays but some of the graphics are not rendered.
I looked for information in the FAQ, etc. but did not see this issue mentioned. Are there known issues with Captivate 3 videos playing on XP?
#16 by Pramod on April 2, 2012 - 5:40 pm
I had apply the standard objects “text entry box” on one page and if i click the mouse outside area of “text entry box” in captivate 5.0 it become pause.
Any one have any idea to resolve this.
#17 by Shawn Smith on March 28, 2012 - 1:17 am
I recently upgrade to 5.5. from 4 and I want to create a Multi SCORM project but I cannot create what i need as the Multi-SCORM Packager is greyed out on my menu list. What do I need to do to activate.
#18 by Donna Peck on March 21, 2012 - 12:40 am
Captivate 5.5 — In all of my training classes that I have built, all of a sudden my links to URLs and documents do not work anymore. This also applies to other projects that were finished and posted previously using 5.0. I absolutely MUST link to a particular web page to display information that is updated by the government. I am getting information from other sources that the problem is with the Flash player, but am getting conflicted stories. Is this true and if so, is Adobe trying to fix this problem between the two products? Any work arounds?
#19 by CmpGk on March 20, 2012 - 10:15 pm
I’m having problems with publishing full motion video on adobe captivate 5.5. It states I do not have appropriate memory to do so. I have 8gb of Memory on an Intel I3. what is the problem? i’m trying to publish to swf.
#20 by JB on March 15, 2012 - 2:47 pm
Hi there,
Working with Cp5.5, I wonder if this is possible to link a project to another one to a specific slide in the project?
I mean:
Project 1, slide 8 links to project 2
When project 2 is completed it links to project 1 back on slide 9
Any help on this very appreciated,
thank you
Merci
J.
#21 by Terry Syndergaard on March 14, 2012 - 2:23 am
Captivate 5 – Imported Photoshop file with layers but the top layer, a castle, was too contrasty and didn’t match the background as it does in Photoshop. Discovered Captivate doesn’t see Adjustment Layers. Fixed this by merging the layers. HOWEVER, it still doesn’t handle layers well at all. Background and foreground, feathered nicely in Photoshop, have a black sky with ugly fringe around trees. Totally useless for my purposes (showing After Effects/Photoshop compositing)
#22 by Divesh on March 13, 2012 - 6:35 pm
Hi,
I am using Captivate 4 and When i enter text in slide and publish it and view it in Internet Explorer 8 the text is visible clearly but it is blurry i in Internet Explorer 7 what to do for that…..??
#23 by Angela on March 13, 2012 - 12:54 am
I am working in Captivate 5.5 on a Mac. I can add a custom .exe icon when I publish a Mac .app file, but when I try to add the icon for the Windows EXE, the field is grayed out. What am I doing wrong?
#24 by Paula on March 13, 2012 - 12:32 am
I have a resolution issue when I select a link and it opens in the same screen. The background resolution is a “rainbow” effect. It is shades of grey versus one shade of grey in he background. How can I fix this?
I am also having trouble previewing the my project from a PPT slide to a recording project. The preview stosp and I have to use the advance key to proceed to slide 2. How can I fix this?
#25 by Greg on March 9, 2012 - 11:59 pm
Hi,
I am having problems with a custom button set to open URL or file. when I publish to scorm and it creates the swf file, the preview tells me that adobe flash has stopped a pontential dangerous operation…it is trying to open the URL on start up rather than when I click the button? How can I fix this? Thanks
#26 by Betty on March 3, 2012 - 3:07 am
Can I convert Captivate 1, 2 or 3 videos to Captivate 5?
#27 by Denise on March 3, 2012 - 1:56 am
Regarding PPT 2010: I have imported a PPT file and adding audio to each slide. Once I publish, the audio does not automatically come up on the second slide in my deck. I have to mouse click to hear audio. How do I get audio to start on the next slide, on it own? Appreciate all the Q&A so far. Very helpful!! Denise
#28 by Jeff on February 24, 2012 - 1:01 am
#29 by Terri Laquitara on February 22, 2012 - 11:57 pm
I have a question relating to Adobe Captivate 5.5 I had recently published a training document. I now need to make revisions to this document but for some reason the text entry fields that need to be revised are no longer modifiable.
Does anyone know how that happened and how I can correct the problem?
Thanks!
Terri L.
#30 by L Grindel on February 22, 2012 - 7:40 pm
I have Captivate 5 and imported audio that I recorded in Audition into a simulation. When I play the simulation slide-by-slide the audio sounds fine, but when I play the project the audio fades into the background and can hardly be heard. Does anyone have a fix for this?
#31 by Jeff on February 15, 2012 - 1:54 am
How do I attach a time code to my presentation so people can see how long each session is?
#32 by David on February 13, 2012 - 9:14 am
All,
Have a problem with clicking a text button and it does not use the exepcted HTM page.
Bassically I took an exising Captivate 5 project and have been changing “open a file” to “open a project” because it would seem more logical for the sub-project to create the htm with the desired name and pass that back to the parent-project. Maybe my understanding is faulty here.
At any rate I change a sub-project name to the correct new name and publish both projects with all their changes.
The result is the parent project is still calling the old htm namd and not the newly generated htm with the correct name.
Why is Captivate retaining the old htm name?
If I call the new file directly instead of the project it works!
This seems broken. any suggestions or help appreciated.
#33 by Jeff on February 10, 2012 - 3:55 am
I have Adobe Captivate 5.5 (previously had 4). Have been trying to run / configure the the UserDicEng.exe (for kate or paul) and get the following messages whenever I try to preview a customized pronunciation.
—————————————
Your license has expired or you do not have a valid license verification
file. Please contact our sales support team for more information.
This is a demo of the voice-text English TTS system. This version is strictly
for demonstration purposes only. Please contact our sales support team for a
license for commercial use.
(English user Dictionary Editor – UserDicEng.exe)
Thank you for using voice text. Please contact the sales support team for a
valid license for commercial use.
—————————————–
We are using a volume license copy of the software here at work. We had the EXACT same issue with Captivate 4. however, there was a fix that was available for version 4 (found here: http://blogs.adobe.com/rjacquez/2009/07/licensing_error_fix_in_adobe_c.html ) that does not work for 5.5.
Is there a new fix for userdiceng.exe for 5.5?
#34 by klogd on February 9, 2012 - 8:49 pm
Hi,
I have two text entry fields. When I finish typing in one, I want to TAB to the next one. I am using Captivate 5.5. I set up Tab as my keyoard shortcut key in the first text entry object and it runs in Preview mode. When I run it in a browser, TAB takes me to the URL of the browser window instead of the next text entry field. The only work-around I have found is to put the Submit button actually inside the text entry field and make it transparent. Then, when I hit TAB it correctly goes to the next field but it briefly shows a yellow outline of the transparent Submit button. There has to be an easier way! Any suggestions?
#35 by Susan Stange on January 19, 2012 - 2:31 am
click Box question:
I have 7 click boxes on a slide (none are overlapping).
Each Click box does a “jump to” a particular slide.
When published the click boxes does always go to the right “jump to” slide???? After going back to that menu page and clicking the button again, it eventually works
#36 by Susan Stange on January 19, 2012 - 2:33 am
I meant “doesn’t” always go to the right . . . .
#37 by R Thomas on December 5, 2011 - 11:43 pm
I have to update an older WBT created using an older version of eLearning Suite and Captivate 4.0. I am using eLearning Suite 5.0. the problem I have is that I have to create new Captivate demo movies and runthem using the existing XML and Flash files used to launch the demos. My demos work fine when I preview them, but when I publish to the folder structure and test them being launched from within a Flash movie, I get this annoying “Project created in” Captivate 5.0″ and a play button appears center screen. It plays like in one second increments, not as it was recorded. I suspect a problem with perhaps the ActionScript versions? Captivate is using AS 3.0 and I think the Flash and “.as” files are either AS 1.0 or 2.0. Has anyone else experienced this?
#38 by Melissa on November 18, 2011 - 10:14 pm
I followed the steps to fix pronounciation however when i fix it in the useridc-eng for Paul and regenerate audio, my new pronounciation does not take effect.
Any ideas as to how to fix? I got really excited about fixing pronounciations.,,,
#39 by Mindy on November 1, 2011 - 7:49 pm
I am getting error code 5 when I try to launch Captivate. It tells me I need to uninstall and reinstall the program. However, when I attempt to uninstall it, it tells me it was unsuccessful. What do I do?
#40 by Riotta on September 9, 2011 - 2:12 am
I have Adobe Captivate 5, and I recently upgraded my computer from XP to 7. Captivate worked fine until then. Today when I tried to record the screen, things appeared to work fine until I clicked End and the screen capture slides opened in Captivate. My mouse movements and audio narration are present until the moment I clicked my mouse during the recording, then the frames simply stop. I’ve tried changing settings, opening the program in Administrator mode, updating Captivate, rebooting… nothing has helped. My next step is to uninstall and reinstall, but I don’t hold out much hope for that, either. Can anyone help? I’m an instructional developer, and I depend heavily on Captivate in order to do my job.
#41 by Smitha on September 9, 2011 - 5:54 pm
Hi Riotta,
Adobe Captivate forum is the best place to get your query answered. Here is the link: http://forums.adobe.com/community/adobe_captivate
#42 by Pine Grove on September 7, 2011 - 5:00 am
Is there a maximum number of question pools that you can create within a project? Also, If you have multiple Random slides pulling from the same question pool, will Captivate prevent the possibility of pulling the same question twice, is there a way to prevent this from occurring, or must you create an additional pool?
#43 by Pat on July 28, 2011 - 8:46 pm
Can you change the default words that are used in the Success, Failure and Hint captions?
#44 by Julia Hunter on June 20, 2011 - 5:48 pm
1.) When I select File > Preview > In Web Browser (in Captivate 5.5), at the end of the course the user answers 10 quiz questions and if they get an 80% or above, they continue to get their certificate of completion. The web link to the certificate of completion appears in another pop web browser using this method.
2). If I run the HTML file in the directory where I sent all the published output and get an 80% or above, the link to the other webpage to get their certificate does not popup. Why not?
#45 by Laura Romijn on June 9, 2011 - 6:41 am
When I try to insert an updated version of a PowerPoint 2003 presentation in a Captivate 5 project, it only recognises 13 out of the 18 slides. All the 4 slides I changed plus the title slide are not recognised; Captivate states ’13 out of 13 slides’ to select from.
#46 by BJ Hills on June 8, 2011 - 8:21 pm
Is there a way to link only certain slides in a project rather than the whole project using RoboHelp? We are using Captivate 5.5
#47 by Amy Burgin on June 7, 2011 - 6:19 pm
I have a recording that has a significant amount of dead space at the beginning and end. I have Flash CS3 on my machine but am using Captivate 5. Is there a way to clip out these areas without using Flash as the movie editor? (The session was recorded in Full Motion mode which, I am finding out now, could have been a mistake.)
Also, is there a way to convert a movie recorded in full motion to the slide-based version?
#48 by Smitha on September 9, 2011 - 6:50 pm
Hi Amy,
You can edit the FMR clip in the Timeline using the FMR editor in the Property Inspector (Properties > FMR Edit Options).
After recording in the FMR mode, you cannot convert it into a slide-based model.
#49 by Lieve Weymeis on June 7, 2011 - 1:08 pm
Could you explain the way to add comments – do not see a code in the tables with the questions? I have a lot of them. In the first question of Upgrade, there is a typo: the converted project in CP5 will have the extension CPTX, not CPTL (template). If issues while converting, it helps to check if the original CP4 is not corrupt when setting AS to AS3, because sometimes this happens.
How to end a recording: would add that it is possible to change the shortcut key from End into another one using Preferences, Recording, Keys.
Answer to ‘Import slides’ Functionality is no longer there in Captivate 5 because this version supports tabbed files (Multiple Documents Interface). You have to use copy/paste now to import slides.
#93 You should warn that deleting the Preferences folder deletes all customizations! In some cases clearing the cache will solve the problem without losing any customization.
Have a lot more answers, would like to find an easier way to reference them to the questions.
#50 by John on May 18, 2011 - 8:57 pm
Can I import Adobe Illustrator smart objects in Captivate 5? How?
#51 by anjali gupta on May 19, 2011 - 11:48 pm
Hi, please refer to this link, this can provide you the info as to how to get adobe illustrator projects onto Captivate
http://blogs.adobe.com/captivate/2011/04/how-to-import-adobe-illustrator-files-into-adobecaptivate.html
#52 by John on May 18, 2011 - 8:51 pm
Is there any easy way to customize buttons in Captivate?
#53 by anjali gupta on May 19, 2011 - 11:31 pm
Hi, the buttons properties in captivate provide a wide range of features where you can customize them. please refer to them and you can see them in the right once you insert the buttons
#54 by Ashu P on May 18, 2011 - 11:48 am
HI, can I use multiple master slides in the same movie?
#55 by Nimit Sharma on May 18, 2011 - 11:01 pm
Yes you can make use of multiple master slides in your captivate swf.
#56 by anjali gupta on May 19, 2011 - 11:28 pm
Yes you can, and to further specify that onto which slide you want to use it, see properties of that slide in the right, you get a drop down to use a master slide on a slide, you can change them slide per slide
#57 by Ashu P on May 18, 2011 - 11:40 am
Hi, do you have a URL which lists the text-to-speech downloads, the supported vendors (and the specific voices supported etc.?), and possibly tips for using text to speech?
#58 by Nimit Sharma on May 18, 2011 - 4:21 am
Can two click boxes report to the Quiz as a single object?
#59 by Anjaneai on May 16, 2011 - 8:02 pm
When any Cp 4 Project is opened over Cp5 whether its in AS2/AS3 it automatically prompts you to Upgarde the project for opening over CP5.
#60 by Swaraj on May 15, 2011 - 10:44 pm
Can user resize drop down widget in Captivate?
#61 by Swaraj on May 15, 2011 - 10:35 pm
Can users validate Text entry box in Captivate 5?
#62 by Nimit Sharma on May 18, 2011 - 4:27 am
Yes we can validate text in text entry box in captivate 5.
#63 by Swaraj on May 15, 2011 - 10:17 pm
Can a click box be used if multiple options to a questions in Captivate 5?
#64 by Swaraj on May 16, 2011 - 5:41 pm
Yes, it can be used through project -> Advanced Actions.
#65 by Swaraj on May 16, 2011 - 10:27 pm
Yes, it can be achived with the help of Advanced Actions. Press Shift+F9
#66 by Swaraj on May 15, 2011 - 10:01 pm
Does customer need to install Flash Pro along with Captivate for viewing the published project in the browsers?
#67 by Nimit Sharma on May 18, 2011 - 4:29 am
No, there is no need to install the Flash Pro to view the published output. You only need to install the Flash Player plug-ins for your web browser.
#68 by Swaraj on May 15, 2011 - 2:13 pm
Is there any way to edit the standard playbars in captivate?
#69 by Nimit Sharma on May 18, 2011 - 4:38 am
We can not edit “Captivate Default” playbar because the FLA file for this is not available.
But we can make changes in the playbars other than “Captivate Default”.
But you need to have Adobe Flash pro installed on your system in order to edit the FLA file.
You can find FLA files for the playbars at :
C:\Program Files\Adobe\Adobe Captivate 5\Templates\PlaybackFLA\AS2
C:\Program Files\Adobe\Adobe Captivate 5\Templates\PlaybackFLA\AS3
After making changes you can publish it as a new swf file and you need to paste it at :
C:\Program Files\Adobe\Adobe Captivate 5\lang-locale\Gallery\Playbars\AS3
#70 by Swaraj on May 15, 2011 - 1:27 pm
Is it possible to save a Text Caption as the default?
#71 by Swaraj on May 15, 2011 - 11:38 am
Can we change the resolution of recording screen while inserting recording in existing project?
#72 by Nimit Sharma on May 18, 2011 - 4:03 am
No, that is not possible because it always insert the recording slide with the resolution of the existing project.
#73 by vishal jaswal on May 11, 2011 - 4:22 am
reply at # 70
hello anjali,
Go to edit> preferences> swf size and qaulity (under project in left side)>Uncheck Advance Project Compression.
Hope it helps!!!
#74 by Swaraj on May 10, 2011 - 4:41 pm
Can customization is possible in terms of look and feel of the pop-up so it matches the skin of created CBTs in Captivate 4 in stead of default popup?
#75 by anjali gupta on May 17, 2011 - 12:11 am
Hi, a feature request was already submitted for this to be incorporated, this seems to be an interesting thing to do
#76 by Priyank Shrivastava on May 6, 2011 - 12:58 am
There are lot of cases wherein while importing powerpoint presentation it gives an error message “the file may be damaged” it doesn’t matter whether the PPT made in Office 2003,2007,2010 or whether the slides contains animation or not it gives an error msg tried and tested it in both Win & Mac, there is a workaround wherein we can split those slides and then import it however it is not accepted all the time.at last what we figuredout that no issues with any presenation but there might be something wrong with Captivate import.
#77 by Swaraj on May 1, 2011 - 9:21 am
How to resolve the issue “A link to external file is taking absolute path” ?
#78 by anjali gupta on May 13, 2011 - 11:35 pm
this can be done by installing the latest patch, a patch update in may 2009 fixed this issue
#79 by Nimit Sharma on May 14, 2011 - 5:39 am
By default, it takes the actual path from where you are picking up the file but after that you need to use relative path in reference to the current directory.
#80 by Swaraj on May 1, 2011 - 8:19 am
Is is possible to install Captivate 4 after installing Captivate 5 on the same machine?
#81 by anjali gupta on May 13, 2011 - 11:00 pm
Hi Swaraj, this cant be done as then the two versions will seem to have a conflict. you can install 5 over 4 but not 4 over 5
#82 by Nimit Sharma on May 14, 2011 - 5:59 am
Yes we can install Captivate 4 after installing Captivate 5 on the same machine.
#83 by Swaraj on May 16, 2011 - 3:37 pm
Yes, it can be installed in reverse order.
#84 by Swaraj on May 1, 2011 - 8:06 am
User is getting error “‘Launching File Failed Error_Not_Found” while downloading Trial Adobe Captivate 5. What are the possible reasons?
#85 by anjali gupta on May 13, 2011 - 11:40 pm
well this might be due to numerous reasons but one thing to check here is that you are trying to launch the application while you are the admin on the machine, if not then you should provide full control to the user and then try. this will work
#86 by Swaraj on May 1, 2011 - 7:14 am
Does captivate support multiple click boxes on the same slide?
#87 by Nimit Sharma on May 14, 2011 - 5:55 am
Yes, we can have multiple click boxes on the same slide.
#88 by Swaraj on May 1, 2011 - 6:57 am
Trying to insert the Retake button in the Score Slide but that is not appearing in the slide. How this can be resolved?
#89 by anjali gupta on May 7, 2011 - 4:41 am
Hi, this can be done by going to edit-preferences- quiz-pass or fail – if failing grade, there is the button that appears when you click infinite attempts
#90 by Harpreet on April 29, 2011 - 5:32 am
In cp4 we have if you have to add animation you can click on the animation button on the left menu bar in your workspace but in cp5 we have to goto insert–>animation slide.So CP5 do not give you a direct button in your workspace to directly click and insert an animation,its couple of steps process due to new look of CP5 and few customer’s are not happy with this.
#91 by Iesha Sharma on April 28, 2011 - 1:14 pm
If user wants to publish output in media, it will be in .exe format. And is .exe friendly with LMS?
#92 by Nimit Sharma on May 14, 2011 - 5:58 am
You can also publish your project in f4v format and then convert it to flv format using Adobe Media Encoder which is supported by LMS.
#93 by Iesha Sharma on April 28, 2011 - 1:13 pm
In Captivate 5, if customer uses the text entry box in his slide and he tries to enter the correct answer fast, it does not work and if he types the answer slowly it does work. Even if we go to the properties of text entry box and in the options tab uncheck validate user’s output, it does not work.
However, unchecking the validate user’s output option works if it is CP4
#94 by Harpreet on April 29, 2011 - 5:40 am
It works all the times,its just an odd case its not working for your customer,make sure in the properties in general ,there is a option that says “on focus lost” and it should be no action or try and recreate preferences and it should work.
#95 by Nimit Sharma on May 14, 2011 - 6:03 am
Hi Iesha,
It is happening because in Captivate 5 the time difference between the two key pressed is 500ms.
If you are trying to insert the input faster than that then it will not be able to trigger the event.
#96 by vishal jaswal on April 28, 2011 - 5:35 am
I created a project on Captivate 5, Win 7 -32 bit that contains 255 slides, using Automatic recording in Demo mode with no audio.So the whole project just have this video and there is no images, there are no special characters in the project. Now when i preview the project, i get an error message : “Swf compilation failed”. I upadated Captivate and there are no updates available. I isntalled the patch, still no luck. I tired a test project, it works fine. I tried copying and pasting 110 slides in a blank project, it works fine. When i try to paste more than 110 slides, say 125, agin i get an error for swf compilation failed.
I went to forums and find few workarounds like donot use special characters in the project and donot exceed Text captions more than 111.
Is it true that i need to use these number of text captions, because i am using 250 text captions.
Here is the URL for that forum
http://forums.adobe.com/thread/831955?tstart=210
Need help regarding this!!!
Thank you
Vishal
#97 by Karan Sibal on April 28, 2011 - 5:14 am
If Captivate 5.0 is not getting launched and error “Failed to Launch application” comes with error code “0xc015002″. Then this is possibly due to “Microsoft Visual c++ 2010 Redistributable” not installed on windows.
#98 by Harpreet on April 28, 2011 - 5:12 am
In captivate 5 while creating a quiz slide for rating scale(likeert) if the options(agree,disagree,neutral,somewhat agree etc) are shrinked to a small size,the positioning gets disturbed when they are moved back to the original size again and the options comes on top of each other….
#99 by Swaraj on April 27, 2011 - 4:32 pm
Failed to Update Captivate 5.0 to Captivate 5.0.1 on Mac, getting error message “some updates failed to install”. What is the resolution?
#100 by anjali gupta on May 17, 2011 - 12:22 am
Hi, this can be resolved by referring to this exclusive blog post which is prepared for the same error
http://blogs.adobe.com/captivate/2010/12/troubleshooting-the-adobe-captivate-5-0-patch-installation.html
key things to note here are the installation of the index files, which explained in detail here in the post.
#101 by Anjali Gupta on April 25, 2011 - 1:22 pm
Printing highlight boxes in Cp 5 shows up as a “black box” when chosen “step by step”, this however used to work correctly in Cp 4, any resolution???
#102 by Anjaneai on April 23, 2011 - 1:48 am
Cannot Activate / Deactivate Product.
Reason : Firewall Blocking/ Network Security issue, try to ping activate.adobe.com and keep the port 443 vacant over cmd prompt.
At times Deactivate option appears in AOO/LWS Serialized products but it should not.
Possible Resolution : Go to C:\Windows\System32\Drivers\Etc\hosts rename the hosts file and then relaunch the product .
#103 by Nimit Sharma on May 14, 2011 - 6:08 am
If you are able to ping the activate.adobe.com then rename the hosts file makes no sense.
#104 by Anjaneai on April 23, 2011 - 1:45 am
==> How to Publish an Aggregator Project over LMS, as it gives error message “The course import cannot find any course in the selected Zipped File. please check your file and try again”, Following the steps mentioned in HELP???
LMS used : Cloud.scorm.com .
#105 by Anjaneai on April 23, 2011 - 12:33 am
In case Reporting Shows 0/1 Quiz Report status, go to source project > Check if tehre is any Standard interactive Object like >Click Box,Text Box, Button , Select the Object and in its properties Uncheck > Reporting >Include in Quiz, and it would not count in Quiz Results!
#106 by Anjaneai on April 23, 2011 - 12:28 am
If you have a Content Project in Cp which doesnt have any Question Slide/Reporting, and you are using LMS enabled settings to Upload it over LMS Then in caseson Completion the Reportings status gives 0/1 Quiz Report for that project ? Why?
#107 by Anjali Gupta on April 22, 2011 - 1:24 pm
While importing ppt 2003 into Cp 4, i am getting some unwanted lines in my slides, have the latest version (updated), and have tried with test project too, no resolution. Please help
#108 by PallaviVerma on April 20, 2011 - 11:43 pm
The quiz issue is on Captivate 4/5
#109 by PallaviVerma on April 20, 2011 - 11:41 pm
I published the project on lms and enrolled myself for the course.If i close the module without completing it, it gives the status “Complete”.
how can i get the status as ” incomplete”. Initially it seemed like the issue is with lms, but when we use module which includes quiz it gives the same
status : “complete” which could be corrected by going to The project which has quiz , you can go to the edit>preferences>quiz>reporting and check quiz results only.
But what changes do you need to make to get the status : “incomplete” for a project without quiz??
#110 by Shishir Bhargava on April 20, 2011 - 1:56 pm
We can email a copy of the certificate at the end of Captivate project through Microsoft Outlook but I’m curious to know if it is possible that you can email a copy of the certificate at the end of a captivate immediately without having to go through “Microsoft outlook”.Suppose you may not have Microsoft Office installed and you want the output in your personal email address.
Any suggestions??
#111 by Anjali Gupta on April 20, 2011 - 11:26 am
The send email feature works on my side with IE after changing the global player settings but the email that i get is not readable. I have tried opening it with many ways but to no success. Tried changing extensions too. How can i resolve this????
#112 by Anjali Gupta on April 20, 2011 - 11:08 am
I like the text to speech feature that captivate integrates but i want the speakers there (Kate and Paul) to use a different pronunciation and diction of words as they speak because the way they pronounce words doesn’t match the requirements of my users and are are generally misunderstood and misinterpreted. By doing this i want to make my project more user friendly and to be understood by all. Any suggestions ????
#113 by Priyank Shrivastava on April 20, 2011 - 8:28 am
Hi,
I tried to print a certificate in Captivate 4.0 and it worked fine but when I use Captivate 5.0 there is no Print option which is quite confusing and there is a button when your trying to publish the certificate and it doesn’t work.The only option is to print it use the print option a browser but it is going to print extra stuff with it. My question is in Captivate 5.0 there is no print option so if a user wants to print something what he/she will do?
2. In captivate 4.0 print option is there but in Captivate 5.0 why it is not there?
#114 by Swaraj on May 10, 2011 - 4:33 pm
There is a Print widget coming with Captivate 5. Have you tried that?
To insert a widget, click Window > Widget and Captivate should list the widgets for you to choose.
You may find you need to also click the little Folder Icon and browse to the Gallery/Widgets folder in order to see the available widgets.
#115 by Sachin Hasija on April 20, 2011 - 3:19 am
While inserting an certificate widget, we don’t have an option for inserting current date in any Course Completion Certificate. However we had this option in Cp 4.0 for Course Completion Certificate.
We have an option of using current date in Award Certificate but not in course completion certificate.
Any suggestions on this? It’s like a reduction of feature for customer in a the new version of product.
#116 by Shishir Bhargava on April 20, 2011 - 8:39 am
Hi Sachin,
To insert current date in any course Completion certificate in Cp 5.0 ,you need to go into widget properties and select the course duration.
As soon as you will refresh the dates,during publishing the current date will be mentioned.
Regards
Shishir
#117 by Anjaneai on April 19, 2011 - 8:47 pm
Cannot Use Right Click for any Click Box.
The help says it wont work in Specific Scenarios but by Disabling Accessibilty , it Should work in AS3, But It doesn’t. Any Alternative ?
#118 by Anjaneai on April 19, 2011 - 8:37 pm
While using the Reporting Option in a Quiz Prefernces in WIN 7 , We try to use Send Email at (With either as Attachment/as Body Text) Mail is not delivered automatically to the stated address. How to achieve that?
#119 by Nimit Sharma on April 19, 2011 - 7:17 pm
Is it possible we can change the order of the tab key in Captivate?
#120 by anjali gupta on May 17, 2011 - 12:36 am
Hi Nimit, TAB key follows a standard order in captivate but we have a widget that might change the order, it only specifes you to align the content as per the order you want.
Please refer to this link to get the widget and to understand the function
http://www.dorna.nl/?p=509
#121 by Vikram Gaur on April 19, 2011 - 5:20 pm
Hello,
I am facing issue while importing a slide from Powerpoint 2010 to Captivate 5
Bullets are changed
Any fixes for that ??
#122 by Nimit Sharma on May 14, 2011 - 6:15 am
Whenever we import pptx (office 2010/office 2007)file into captivate, it always converts it into ppt(office 2003 compatible), so anything which is there in latest versions of power point would be retained. You can refer :
http://office.microsoft.com/en-us/powerpoint-help/features-that-change-when-you-open-a-powerpoint-2007-presentation-in-an-earlier-version-of-powerpoint-HA010102349.aspx
#123 by Anjali Gupta on April 18, 2011 - 2:31 pm
When I create a new PPT to Captivate project and it imports/converts all of the slides I have text that says “click box” in the middle of every slide. Why is that so and how can that be deleted all at once ?
#124 by Nimit Sharma on April 19, 2011 - 7:09 pm
Hi Anjali,
At the time of importing the powerpoint presentation into captivate, there are two options for the Advanced Slide:
1) On Mouse Click
2) Automatically
If you select “On mouse click”, it will automatically add the click box on each and every slide, but at the time of preview and publish it would not effect your output.
Regards,
Nimit
#125 by Vikram Gaur on April 14, 2011 - 4:28 pm
On Captivate 5 I am importing a presentation from Powerpoint 2010, on my slide I have got 15 points (Used Numbering as bullets), when import is finished, bullets are not correct.
Bullets in Powerpoint 2010 & Bullets after importing in Cap 5
http://www.flickr.com/photos/61640272@N05
What should I do ??
#126 by Anjali Gupta on April 14, 2011 - 7:06 am
We know about importing powerpoint slides into Captivate, but is it possible to do the other way round ? How will it effect the look of the presentation if possible ?
#127 by Anjali Gupta on April 14, 2011 - 7:03 am
How can i make a project with a screen where when i click on a particular object, it shows up the information alongside, like displaying the meaning and usage of a word when clicked on it. I intend to create a dictionary and dont wish to use highlight box or click box
#128 by Pawan on April 11, 2011 - 10:53 am
Can I import MS powerpoint 2010 slides in captivate 5? Is there a platform matrix info available for Captivate?
#129 by Vikram Gaur on April 12, 2011 - 3:43 pm
Yes you can import MS powerpoint 2010 slides in Captivate 5
Supportive document :
http://kb2.adobe.com/cps/851/cpsid_85134.html
#130 by Anjali Gupta on April 13, 2011 - 1:06 pm
You can import Microsoft PowerPoint 2010 slides into an Adobe Captivate 5 project. During the import, Adobe Captivate automatically converts the slides from .pptx to .ppt format (if a converter is available, or if PPT 2007/2010 is available).
Best practice: Create a backup of the MS PPT 2010 project before importing it into Adobe Captivate or while importing, uncheck the ‘Linked’ option in the Convert PowerPoint Presentations dialog box. By doing so, you retain a ‘good’ copy of the source just in case the Adobe Captivate project gets corrupted due to unsupported functionalities.
#131 by Pawan on April 11, 2011 - 10:49 am
How do I create embed and embosseffect for text captions?
#132 by Anjali Gupta on April 13, 2011 - 2:18 pm
This exact effect is not an option in captivate but you can create this effect in photoshop , save it in a format supported by Cp and then use it
#133 by Smitha on March 28, 2011 - 6:59 am
My Captivate projects take way too long to download. Any tips?
#134 by Swaraj on April 25, 2011 - 2:20 pm
You can set the preloader at less than 100%, which allow swf to display earlier without waiting for the complete project to cache first then display.
#135 by Smitha on March 28, 2011 - 6:53 am
You can install text-to-speech converters from any of the following locations:
* Add-Ons folder on the installation CD
* From this website: http://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate
See this article for more details: http://adobe.ly/fFp8Tf
#136 by Smitha on March 28, 2011 - 6:46 am
Where do I find the text-to-speech installers?
#137 by Vikram Gaur on April 12, 2011 - 3:46 pm
If you searching for Captivate 5 text to speech then you can download them from here :
http://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate
Note : Make sure you logged in with your Adobe ID
#138 by Smitha on March 28, 2011 - 6:44 am
On Windows: Press the ‘End’ key or clik the Captivate icon in the system tray.
On Mac: Click the Captivate icon in the application deck.
#139 by Smitha on March 28, 2011 - 6:43 am
How do I end recording?
#140 by Swaraj on April 25, 2011 - 2:23 pm
Any moment just click the Captivate at the status bar, it will end recording and maximize captivate with recorded slides.
#141 by Nimit Sharma on May 16, 2011 - 10:06 pm
On Windows:
1. You can press ‘End’ key.
2. You can click on System tray icon of captivate.
3. You can click on Captivate window from task bar as well.
On Mac:
1. You can click on Captivate icon from dock.
#142 by Smitha on March 28, 2011 - 6:35 am
Delete the current set of preferences in Captivate and relaunch. A fresh set of preferences is automatically created when the project opens.
1) Close Captivate.
2) Delete the Captivate 5 or the preferences folder at the following location(s):
- on Xp: C:Documents and Settings\Local SettingsApplication DataAdobeCaptivate 5
- on Vista/Win7:C:Users\AppDataLocalAdobeCaptivate 5
- on MAC: /Users//Library/Preferences/
If you do not see the Application Data folder, select the Show Hidden Files and Folders option in Windows explorer (Tools > Folder Options > View).
3) Relaunch Captivate.
#143 by Smitha on March 28, 2011 - 6:29 am
My Captivate project has crashed. What do I do?
#144 by Swaraj on April 25, 2011 - 2:24 pm
Most probably because of some corrupted slides, you can try reverse engineering to detect that slide.
#145 by Test user on March 8, 2011 - 12:15 pm
How do I have text and graphic object appear after a few second delay on the slide?
#146 by Chandra Shekhar Puri on March 15, 2011 - 10:11 am
Use Window > Timeline option to adjust the appearance timings of text and graphic objects on the slide.
The Timeline header shows time, in seconds (1s for 1 second, 2s for 2 seconds, and so on), so you see exactly when objects appear. You can simply drag any odject and adjust its appearance on the slide accordingly.
#147 by Vikram Gaur on April 12, 2011 - 3:59 pm
You need to adjust the flow of these objects from Time line
For Ex : You want text and graphic to appear after a few seconds, then in timeline you need drag and change the starting position of these object :
Screenshot attached :
http://www.flickr.com/photos/61640272@N05
#148 by Anjali Gupta on April 13, 2011 - 1:25 pm
Open the project in Cp 5 and save. It happens that a few features or objects might get distorted, but then you can adjust them from timeline or properties, they are saved as .cptx extension
#149 by Sharad on April 28, 2011 - 4:56 am
Directly updating the Windows Installer may not be the resolution always.
I would recommend checking the logs created and proceed as per the errors seen in logs. In case the update installation logs indicate issues with the windows installer service, then the above mentioned patch would be useful.
#150 by anjali gupta on May 7, 2011 - 1:01 am
Hi, move the mouse slowly and adjust all the settings accordingly for the mouse movement. you can find them in mouse properties clicking on windows & FMR settings
#151 by Nimit Sharma on May 14, 2011 - 5:54 am
Yes, we can have multiple clickboxes on the same slide.
#152 by Swaraj on May 16, 2011 - 3:36 pm
Yes, Captivate 3 works on Windows 7 but results may vary.
#153 by Swaraj on May 16, 2011 - 4:15 pm
The flash player gloabl settings should be enabled on that machine using this link http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.html
#154 by Swaraj on May 16, 2011 - 4:18 pm
To import slide texts in a new Captivate project, user can use export xml and import xml option.
#155 by Swaraj on May 16, 2011 - 5:20 pm
Yes, using customized widgets.
#156 by Swaraj on May 16, 2011 - 8:23 pm
No, this option is not there, rather user can copy paste slides in to a new project.
#157 by anjali gupta on May 17, 2011 - 12:38 am
Hi, once you install Cp 5 on a machine that has Cp4 projects, it automatically asks for the upgrade of the projects. by clicking on yes you can upgrade them