How to submit questions and answers

Ask a question

  1. Click the Captivate tab.
  2. Review the existing questions and answers listed in the table.
  3. If your question is not there, add it as a new comment at the bottom of the page.

Answer a question

  1. Click the Captivate tab.
  2. Review the existing questions and answers listed in the table.
  3. If you have a better answer, or know an alternative method of doing it, browse to the question in the comment list, and add your answer as a reply.

Tell the world!

  • Tweet your expertise to the world. Add #AdobeCaptivateFaq in your tweets.
  • Use the Twitter widget on the pages and Retweet your updates.
  • Share on Facebook.


  1. #1 by pie susu bali on December 9, 2016 - 11:10 am

    hay slide which recorded a video playing on youtube video but when I replayed it the audio (within the video) did not play with the full motion video recording..!

  2. #2 by Dave on August 12, 2016 - 5:53 pm

    The play icon (in center of screen) won’t go away on android > chrome browser. The course plays fine but the icon is annoying to learners. Can anyone help?

  3. #3 by Babette on February 9, 2016 - 9:45 pm

    In Captivate 8 my audio does not work in preview OR publish modes! Only the per-slide audio works fine when I import it.
    This is the third of five modules I’m developing, and for the first two the audio was fine throughout development.
    Any ideas as to what is going on? I’m mystified. Many thanks

  4. #4 by Very Frustrated on February 4, 2016 - 4:06 am

    You guys get hacked or something? Your support forums have been down for days….!!

  5. #5 by Alan on January 19, 2016 - 7:49 pm

    I’m new to this.
    I’m authoring some foreign language teaching exercises.
    I want the Learner to look at a sentence, correct (i.e. edit / modify on screen) mistakes and submit.
    After he’s submitted it, he’ll be told “correct” or “incorrect” and given a short explanation of the language point.
    This seems to me to be simple but I can’t figure out how to do it.
    Any help gratefully received.

  6. #6 by Brandy on December 22, 2015 - 3:34 am

    Hi, when I play my slides, there is one where the sound plays, but nothing shows up on the screen that has delayed timing with it. Anything else on the slide is showing up fine. It only happens on this one slide. I’m using captivate 8.

  7. #7 by Hansa on December 17, 2015 - 4:52 pm


    I’m actually using Adobe Captivate 8. my question is i got a pool of 10 random questions, i want to know, out of the 10 questions only 6 of questions (randomly )will count for the final score. but i want captivate to decide which questions will be count for the final score. is it possible to do that on Captivate.

    thanks for your reply.


  8. #8 by Ray Schneider on December 8, 2015 - 9:48 pm

    There is a Resources tab in Articulate Storyline to allow learners to access more information, documents, URLs, etc. Is there a similar tab available in Captivate 6? One that displays on the player when published?

    Thank you.


  9. #9 by Kevin Stuart on October 27, 2015 - 8:50 pm

    I am creating a presentation with Captivate 5 that includes navigation of a website. After I scroll down a screen, there are residual lines that stay on the screen when viewing the presentation in the swv format. The lines are not visible in the preview though. Is there any way to eliminate these residual lines from the final published product?

    • #10 by Joshua Rozen on November 5, 2015 - 10:56 pm

      Check the settings in the windows screen you should be able to remove ‘all external elements’

  10. #11 by Palani on October 26, 2015 - 9:20 am


    I created a simulation using adobe captivate 9. it is working in IE versions 9, 10 and 11 but it is not working in IE version 8 or earlier. My client is using IE 8.
    How to make simulation compatible for IE 8 version.
    Please help me!

  11. #12 by Julie Primoli on September 9, 2015 - 4:56 am

    If I purchase Captivate v9, can I save files as v8 so clients who only have that version can open and modify them, or do I need to have v8 on my PC to save them to that version?

  12. #13 by Kevin Ward on April 28, 2015 - 4:54 pm

    I’ve added some text to speech to a software simulation. I want to put a button in so that students can replay the audio if needed. I have added a button and set the ‘On Success’ to ‘Play audio’. This works fine, however when I preview the simulation, if I press the button, it replays the audio but then jumps straight onto the next slide without waiting for the student to make the correct click even though the ‘click box’ is set to ‘pause project until user clicks’.

    How should I allow students to replay the text to speech audio but still require them to click in the correct location before the slide moves on?



  13. #14 by Christine on April 28, 2015 - 1:32 am

    Hi there,

    I want to publish a Captivate file with a PDF, but with an older version of Flash. It automatically publishes it as a type that needs the full version of Flash, not just the type that can run in Internet Explorer.

    Is it possible to adjust the settings of the type of PDF that Captivate can publish as?


  14. #15 by Michelle on April 16, 2015 - 7:39 pm


    I am working on a responsive design project and need to suppress the incompatible browser message in the .ini file. I am not finding that in the published output. Where do I find this?

  15. #16 by Mike on April 3, 2015 - 9:43 pm

    I have 7 videos that I’m going to import into separate pages in a captivate file (one video a page). However, only one video shows up in my import window. I thought this was an issue with Microsoft’s OneDrive, however I can see these videos in the OneDrive folder. Also, I downloaded the videos and copied them locally. This also gave me the same result, which is Captivate wont see the other 6 videos in the folder. All the videos are the same size, duration, and file type. Not sure what to do!

  16. #17 by Tonya on April 1, 2015 - 1:01 am

    Ised Captivate 8 trial without error for months. Entered a license# and now my and a co-worker are seeing Captivate 8 shut down at least once a day for no reason at all. Sometimes I’m not even doing anything in the application but surfing the internet on my 2nd monitor at the time.

    I’m on Win7 and co-worker is on Win8. What’s the problem and what’s the fix for this?

  17. #18 by Deepali on February 13, 2015 - 12:59 pm

    Does text-to-speech not work while creating video demos? I do not see it under speech management. However, if I select the Software Simulation template, I see text to speech under Speech Management. Could you please tell me how to have voice overs in a Video demo?

  18. #19 by Robert on January 28, 2015 - 12:03 am

    I updated my mac OS to yosemite. Now it´s not possible anymore to connect for preview with localhost. So there is no preview functionality in captivate 7 or 8 (mac version) at all.
    How to solve this problem exactly?
    Thx in advance!

  19. #20 by oyun oyna on January 26, 2015 - 8:26 pm

    internetten en güzel oyunları oyna, üstelik adobe flash player farkıyla.

  20. #21 by Jessica Dias on November 19, 2014 - 1:29 pm


    How do i run a word document through captivate with a voice over?


  21. #22 by ARussell on October 16, 2014 - 1:53 am

    Captivate 8
    I recorded software simulation on a custom size page, with intro slide and quiz at the end.

    The first time I published as Video (MP4) there was only audio. I tried again and now get a message “Cannot publish the specified MP4 settings. Do you want Adobe Captivate to auto-adjust settings?” When I click yes, no changes are made. When I click Publish again I get the same error.

    (I really need to publish to MP4, not HTML5/SWF)
    Please help! Thanks!

    • #23 by bb on December 13, 2014 - 1:56 am

      I have the same issue as ARussell:

      The first time I published as Video (MP4) there was only audio. I tried again and now get a message “Cannot publish the specified MP4 settings. Do you want Adobe Captivate to auto-adjust settings?” When I click yes, no changes are made. When I click Publish again I get the same error.

      (I really need to publish to MP4, not HTML5/SWF)

  22. #24 by Chris Casby on October 2, 2014 - 1:24 am

    I have a fairly specific question that probably has a really easy answer, but I can’t figure it out. If you have any info how to fix this, please lemme know.

    I am using Captivate 8. It’s a little thing, but I have various courses that I’ve made in Captivate and loaded onto an online LMS (Learning Management System). I have noticed that some of the interactive portions of the presentations where I ask the user to click on certain things on the screen, sometimes the playbar is present, sometimes it is not. Is there a way to make it always present? The “action tab” for the slides in question show no action, as well throughout the presentation (I made sure to check that first), so I am unsure why SOMETIMES it becomes hidden and sometimes not… Seems to be an issue when I have interactive screens.

    Any help would be greatly appreciated!!

  23. #25 by Milind khadke on July 16, 2014 - 12:15 pm

    Adobe Captivate 5 (ACp)
    Reply to this thread If anyone have worked on Adobe captivate 5

    Issue:- I have created one Demo in ACp with audio text. After publishing the demo, when I play the demo, Cursor in play bar is not moving as per audio.
    1. When I single click on play button Slide and Audio plays fine but the cursor is not moving with audio.
    2. When I click second time on play, cursor move for the time = Audio time of single slide (slide is ideal for this time)

    Due to this cursor problem demo is interrupted

    Thanks in Advance

  24. #26 by Christy on June 27, 2014 - 5:05 pm

    I’ve just downloaded Adobe Captivate App Packager 3.0 and it does not seem to have the import panel on the right hand side?

    Why is it not there?

  25. #27 by Margie on June 11, 2014 - 7:37 pm

    In my corporate environment, the AppData\Local\ folder (and SUBfolders) get WIPED each time the user logs off.
    Obviously, that includes:
    AppData\Local\Adobe\Captivate and all it’s subfolders.

    Thus, the problem … when I open up Captivate it does not remember any of the files I worked on the previous day and does not remember the custom workspace I set up.

    So, Adobe … please tell me there’s an .INI file (or a registry setting) that I can tweak so that Captivate saves this information someplace “permanent” … a folder location that I can specify!!


  26. #28 by Delroy C on June 4, 2014 - 5:33 pm

    When is Captivate 8 coming out? Do i need a previous version of Captivate 7 to use it or is 8 a full version?

  27. #29 by Nic on May 27, 2014 - 9:26 am

    Hi. I’ve just recently published my first project. Included are many videos but they have not been included in the published version. Is there a setting I am meant to correct? THanks Nic

  28. #30 by Jon D on January 14, 2014 - 8:18 pm

    I am using Captivate 6 and occassionally when I publish a project the “playing” version will have “screen lag” where the background will not change but the mouse and text displays will change. The background on the captivate project is correct but when viewed through a web browser I will have 2-3 slides where the background wont show or shows for .2-.3 seconds of the slide.

    Any advice on remedying this?

    Thanks for your help

    • #31 by Margie on June 11, 2014 - 7:45 pm

      Have you checked the timeline for any buttons that may be pausing the action?
      I ran into this with my first project because I had my back and next buttons set to pause the action after 1 or 2 seconds. Thus, anything that was set to display after that just didn’t show up in the preview or the published version.

      Let me know if this works for you.

  29. #32 by Shelley Young on December 28, 2013 - 1:48 am

    How do I access administrator rights in order to publish a document?

  30. #33 by SM on December 12, 2013 - 2:03 am

    My Captivate 5 published project (published while in operating system XP) now needs editing. I received a new PC with Windows 7 & and the Captivate 5 project can be updated but during publishing Captivate indicates the flash video files are not sized correctly cannot be published even though they were in the old operating system. Any ideas there are 12 small videos. help!

  31. #34 by Heather Porterfield on November 20, 2013 - 2:19 am

    I’m working on a course in Captivate 6. Anything I delay on the timeline after 1.5 seconds doesn’t appear on screen. I’ve never encountered this before. Is this a Captivate 6 bug? How can I fix?

    • #35 by Margie on June 11, 2014 - 7:46 pm

      See the reply I posted on Jon D above … I thought I was posting to your question.
      Sorry …

  32. #36 by Zaneta on November 12, 2013 - 1:48 pm

    What is the best way to record a demo in Captivate 5.0 or 7.0 with me a presenter also appearing (Webcam) and talking during the demo. Do I also need Adobe Presenter to do this?
    It seems to be designed for PowerPoint but will it also integrate with Captivate 5.0 and 7.0. Any further links to articles or videos, would be greatly appreciated.

    Kind Regards


  33. #37 by krisn on October 30, 2013 - 2:58 am

    Captivate 7: imported audio.wav will not autoplay on some slides–most are ok. So on 9 out of 90 slides, the user has to click on slide to get audio to play.

  34. #38 by Hayley on August 19, 2013 - 9:30 pm

    Hi there,

    I’m attempting to record audio to an object, however whenever I try to do so nothing happens. I either right click the object and select ‘record to’ or I select the object go up to the menu and select record from there, but either way everything just freezes – nothing happens. I’ve had no trouble recording audio throughout, but when it comes to the objects it’s just not working. Any advice would be greatly appreciated. Thanks!

  35. #39 by Mike on August 8, 2013 - 8:36 pm

    Is it possible to put question slide with table that has fillable blanks? Like table with 3 columns, first 2 are numbers and in third they must write answer a number as well?
    Is it possible to put more sentences and fillable blanks on one question slide?
    Is it possible to set another text in question slides for next back submit etc buttons ( translate them to another language) and to save that for future projects?

  36. #40 by Ana Maria Traikos on August 2, 2013 - 7:01 pm

    Just installed Captivate 7.0 and cannot open any of my previous Captivate 5.5 version projects. My collegue has also just installed Captivate 7.0 and cannot open any previous Captivate 4.0 version projects. Any ideas on how to open previous Cp projects? We are in a bind!

  37. #41 by Ben on July 31, 2013 - 10:38 pm

    Is it possible to mute the mouse clicking and key typing noises? Is it possible to do this while having speech on the slide?

  38. #43 by debra Turnell on July 10, 2013 - 7:57 pm

    Why: –
    The title of the slide, for some reason, is being reported as a button after output. This was noted by my 508 tester, also 3 hyperlinks on slide are notied as buttons when in fact they are labeled text captions with hyperlink. they are not being picked up by JAWS screen reader, idea anyone? I can’t seem to get an answer to this. Thanks in advance.

  39. #44 by Shelby on March 11, 2013 - 7:49 pm

    Wrt Captivate 4 – Has anyone else had problems with random screen captures turning green when published and, if so, how did you resolve the issue? (The screens in question should be displaying a grey color for the areas that are showing green when published). Thanks.

  40. #45 by CBTofficer on February 14, 2013 - 11:46 pm

    Using Captivate 6.1. A slide has a hidden video, that is revealed via a click on a clickbox. It plays out, then becomes hidden again. If participant clicks forward, then returns to this slide, the video is showing (but not playing). How to keep it hidden?

  41. #46 by Stan Silverman on January 25, 2013 - 4:35 am

    Re: Captivate 6 Trial Version – does content published to YouTube also vanish in 30 days?

  42. #47 by c suttle on January 23, 2013 - 9:03 pm

    in captivate 6, url not appearing with click box when published. can see it when previewed. Help!

  43. #49 by G Alig on January 18, 2013 - 3:22 am

    How do I upgrade Captivate 4 projects to Captivate version 6?

  44. #50 by elisa on January 11, 2013 - 11:57 pm

    I am still on captivate 4. My regular computer at work crashed so I loaded it onto a backup computer – Windows 7 – and everything looks fine BUT when I run it first it says some things wont work unless I run as administrator – so I run as administrator – but when I open a project (any project) I cannot see the project I just opened. It is listed as having been opened, tho. What to do?!

  45. #51 by Ramanathan on January 9, 2013 - 12:06 pm


    Please share the link to download text to speech add on for adobe captivate 5.5.

  46. #52 by Amy Dykstra on December 8, 2012 - 3:41 am

    I am trying to publish a mp4 on Captivate 6 on a mac. Three windows open. An error window with a yellow triangle and the word Captivate, a blank window, and the publishing window. The timer stops each time @11.10. I was able to publish yesterday with no issues? Suggestions?

  47. #53 by Fotocu on November 28, 2012 - 11:42 am

    I should have noted on my question that I am using Captivate 5.

    Marley Adam

  48. #54 by Heidi on November 28, 2012 - 9:41 am

    I’m using Captivate 5.5 and have published to an MP4 file. Within Captivate, my animation timings are perfect, but in the MP4 file, they are off slightly, more so at the end of the presentation. Any idea what would cause this? I do have a few slides with fade transitions. Could that be causing the animation delay? Again, when I do a preview within Captivate, it looks great, but the MP4 file is off.

  49. #55 by andre harris on November 1, 2012 - 1:51 am

    using firefox when i try to use shortcut keys to continue nothing happen using captivate 5.5

  50. #56 by sanjay on October 25, 2012 - 3:20 pm

    The issue is using Adobe Captivate (versions 4+) to simulate Interact processes is that it cannot simulate Alt+ keyboard actions if publishing the content to run in the Internet Explorer web browser. The Captivate file is unable to block reserved IE browser menu Alt+ shortcut keys that are the same as those used in many Interact processes (eg Alt+O for the OK button, Alt+S for the save button, etc.). Please suggest…

  51. #57 by Louis on October 24, 2012 - 2:56 am

    Is it possible in Cp6 to simultaneously publish two versions of a project; one as the regular .swf and the other as HTML5 without supported features? e.g. The .swf version with a Random Question Quiz and the other with a straighforward Quiz (non Random Questions)?

    Thanks in advance

  52. #58 by Larry McIntyre on October 23, 2012 - 1:25 am

    I have a screen with 4 buttons and each launches a another window. At present each can only launch once. I need them to be hot all the time. Is a button the wrong asset? I tried a click box also but the same thing. It seems that each action is only good for one interaction.

  53. #59 by Careyg on October 22, 2012 - 8:05 pm

    How do I create a Captivate video that MAC users can view? I created it on a PC and PC users can see it via htm or pdf as long as they have Adobe Acrobat 9 or higher. Why can’t MAC users see anything? Are there different settings I need to use to publish for a MAC? Please help.

  54. #60 by Rhonda on October 16, 2012 - 9:27 pm

    Hello, I have a project originally created in 5.5, that I opened and revised, then saved in 6.0. Now it only opens in 6.0 and seems to be publishing with run errors. Does anyone know how I can fix this? If no fix, is there any way for me to go back to 5.5 with the most current version of the project if I saved it as a 6.0 project?

  55. #61 by BJ Wang on October 12, 2012 - 1:41 am

    Derek Thomas :
    I am experiencing the same issue now that my iMac is running OS 10.7. I wrote Apple and am hoping a patch fix is all that is needed in the next upgrade. I see images in the library, but they are not being rendered in the software simulation.

    Thank you, Derek, so much for the update. I should and will post this issue to Apple’s support to further red line the issue.

  56. #63 by BJ Wang on October 12, 2012 - 12:07 am

    I am running Captivate 5 on Mac OS 10.7. I get black slides (no images) when performing software simulation of an application. Mouse motions/actions as well as audio are captured, but all my slides black and there are no images in the image library. What am I missing? Please advise.

    • #64 by Derek Thomas on October 12, 2012 - 12:29 am


      I am experiencing the same issue now that my iMac is running OS 10.7. I wrote Apple and am hoping a patch fix is all that is needed in the next upgrade. I see images in the library, but they are not being rendered in the software simulation.

  57. #65 by Kevin Hollfelder on October 6, 2012 - 9:39 pm

    Created a Quiz.
    First five questions are NOT graded ( survey)
    Next 25 questions are Graded at ONE point each (25 points)

    When I answer all the quiz questions correct I should have 25 points in my quiz result. HOWEVER, it reports the following:

    Maxiumum score: 25 points
    You Scored: 28

    How is that possible???????? My score should also be 25


  58. #66 by Sherry Gesiorski on September 25, 2012 - 8:19 pm

    In my course, I am linking to a PDF posted on our that contains additional information. Is there a way to change the location where the hyperlink points to without having a republish the course? I thought the reference would be in the XML file but I cannot find it. This is important as the course testing progresses from TEST, STAGING, to DEV.

  59. #67 by Paul Cunningham on September 21, 2012 - 12:12 am

    I load a Captivate 5 project in out LMS. When I pass the test the course goes to a blank page first (with audio from the Pass page) then then to the Pass page. I can not see this hidden page in Captivate workspace, it does not show on the TOC. If I publish and run the course from my browser, it does not show this hidden page. Any ideas? I ahve reset TOC numerous times, no help. Opena and closed project and Captivate 5.

  60. #68 by Leanne Suttles on September 11, 2012 - 10:30 am

    How do I move a a master slide into the filmstrip?

  61. #69 by Patricia Ramirez on September 5, 2012 - 10:33 pm

    Hi there,
    I am currently working on a Captivate 5 project and have the following question. One of my slides in cptx has a hyperlink to a website that I need to refer attendees to. While the hyperlink works and everything (via a button) the slide moves to the next slide, but I need attendees to finish watching the referenced URL and then come back to the cptx. How do I make the presentation stop on that slide? I have changed the Action to the following: On Enter: continue, On Exit: No action (where before was go to next slide). I thought that would change it and make it stop but it does not. Help please.

    • #70 by Paul Cunningham on September 21, 2012 - 12:15 am

      Put a transparent click box on that page, and set it to stop project until user clicks. Put the box up in a corner where the employee wont accidently click it. you will need a button to go to the next page. Or, make the click box the entire size of th slide, and tell the student to click anywhere on page when they have finished the activity.

  62. #71 by Donna on August 20, 2012 - 5:54 pm

    I am trying to use to report quiz results from a captivate project. I have done everything the book says – quiz preferences, enable reporting,, configured with my info, saved. I originally saved to flash player 9 and went back to flash player 10. When I take the quiz to test, I continuously get a log in error after submitting and logging in with my acrobat log in an password. I even changed my password a couple of times to get it to work. I have had others test and cannot get to work. What could I be doing wrong here?

  63. #72 by Neal on August 14, 2012 - 10:32 pm

    Is there a way to record audio on multiple slides while manually advaning the slides so the recording is synced where I want?

    All the directions seem to indicate adjusting the markers afterwards. I am transitioning from Adobe Presenter, where one may simple record the voice over for all the slides with manual advancement and sync.

  64. #73 by Donna on August 10, 2012 - 12:12 am

    I am having issues with black lines in my PUBLISHED files, in particular when I record web-based applications such as Subversion, JIRA, and in-house applications. However, I recorded a quick Microsoft Word recording and noticed black lines on the last slide.

    I am recording in automatic mode not full motion recording. I read some comments about black lines on the Articulate Forums dated a few years ago ,”Captivate Full Motion Recording: Dreaded Black Line when published.” I don’t know how to avoid getting these lines.

  65. #74 by Aaron on June 29, 2012 - 8:02 pm

    I need to record some web pages on a pc version of captivate (to demonstrate a process that looks different on a pc) then bring them into a mac captivate project – will the mac open the pc project, or is there a work around for this? Thanks

  66. #75 by Anita Schumaker on June 26, 2012 - 9:56 am

    How do I save a photo as a JPEG in CS2. The dropdown menu use to list JPEG as an option – it no longer does. The other options listed are too large (PSD, CIN, PSB, PDF, RAW, TIFF)

  67. #76 by Mark Eggers on June 21, 2012 - 5:55 am

    I installed Captivate 6 and when I go to run the “exe” file I get: The application failed to initialize properly (0xc0000005). Click on OK to terminate the application. I am running Windows XP. I have Captivate 4, 5, and 5.5 on my PC with no problem. Any assistance would be appreciated.

    Thanks, Mark

  68. #77 by Ahh Yo on May 31, 2012 - 10:40 pm

    In Illustrator and/or any other Adobe editing software, is there a way to have split screens? One screen showing image being worked on in size you wish to desire and other in zoom so you can work on detail and view other screen to see results? I find that working in Zoom, the detail seems distorted to me, only to find out that some of it looks rather acceptable. It would reduce a lot of downtime to be able to view while you work. Kind of like doing Dreamweaver AJAX.

  69. #78 by Steven Gibbs on April 9, 2012 - 8:52 pm

    New to Captivate so excuse the very basic question. I cannot seem to figure out how to make a link to a webpage or even a widget work when I publish my project to an SWF. When I click the link, nothing happens. I can only get it to work when I save the publish the file as an .exe. What am I missing? Thanks

    • #79 by Steven Gibbs on April 9, 2012 - 8:53 pm

      PS I am using Captivate 5.5

  70. #80 by krod on March 20, 2012 - 10:22 pm

    I’m trying to publish full motion video on captivate 5.5 to SWF. The error is “Your Computer does not have sufficient memory resources to compress SWF file”. I’m completely ticked! I am maxed out on memory.

    • #81 by Sarah Newman on November 5, 2015 - 3:43 am

      krod :
      I’m trying to publish full motion video on captivate 5.5 to SWF. The error is “Your Computer does not have sufficient memory resources to compress SWF file”. I’m completely ticked! I am maxed out on memory.

      I’m having the exact same issue, but I can’t even preview five slides. The five slides I’m trying to preview don’t have any videos… just some animations and advanced actions. I’m working on a brand new computer with plenty of memory. The last time I tried to preview, despite having saved my work just before hitting preview, the program crashed and all of my work is now gone. Why is this happening and how can I prevent it in the future?!?

  71. #82 by estelle on February 16, 2012 - 3:15 am

    Hi there! I’ve just started using Captivate (5.5) this evening and already stumbled at the first screen. I wanted to try and record from Adobe Illustrator (4, and 5.5) using the Software Simulation tool but Captivate isn’t seeing Illustrator in the applications list. Any ideas Captivate team? 🙂

  72. #83 by Carmen on February 3, 2012 - 9:33 pm

    Carmen :
    How do you Hyperlink on Captivate 5

  73. #84 by Carmen on February 3, 2012 - 9:29 pm

    How do you Hyperlink on Captivate 5.5.

  74. #85 by Bonita Williams on January 15, 2012 - 4:53 am

    Sorry–I should have noted that I’m using Captivate 5.

  75. #86 by Bonita Williams on January 15, 2012 - 4:49 am

    I created a slide which recorded a video playing on youtube video but when I replayed it the audio (within the video) did not play with the full motion video recording.

  76. #87 by J Thomas on January 10, 2012 - 2:09 am

    I am having trouble with the Master Slide dropdown list. It only lists ‘dummyslide’ in the dropdown despite there being 4 master slides within the presentation. I am only experiencing this problem with Captivate 5.5 on a Windows 7 computer. The master slide dropdown populates and functions normally on my XP machine.

    • #88 by Jennifer on March 27, 2012 - 12:41 am

      I am having this same issue with the Captivate 5.5 on Win7 PC. Usually when I restart Captivate or the PC it fixes the issue, but now it isn’t.

  77. #89 by Gail on December 29, 2011 - 11:04 pm

    I lost my header on a slide and cant seem to get it back. Can someone help?



  78. #90 by David on December 22, 2011 - 8:06 am

    I am a Wounded Warrior at Walter Reed; I got in to photography during my recovery. I am starting school through Colorado Technical University and the Yellow Ribbon Fund. I would like to get a copy of Photoshop. I know there is a student price but was not sure if you had a military discount. If so which is the better was for me to purchase. Could not find another place to submit this.


  79. #91 by Stephen Hadlock on November 4, 2011 - 7:52 pm

    Using Captivate 5 – I have to keep my screen size down to 800×600. I want end users to be able to read the content being presented and have it partitioned off on the side in a text caption box. That doesn’t allow for much text in my text caption, I want users to be able to scroll through when it exceeds the length of the screen. How can I add a vertical scroll bar to my text caption?

  80. #92 by Wes on October 12, 2011 - 4:26 am

    In Capitivate 5, to eliminate distrations, is there a way to make a published project have sole focus on launch while desktop is locked/blurred until presentation completed by trainee?

  81. #93 by Priscilla on September 17, 2011 - 2:56 am

    Trying to apply a retake image button to a quiz, could not locate one in the button type file for Captivate 5. Is there a reason that one was not created like all the other preloaded button types?

  82. #94 by Riotta on September 9, 2011 - 2:09 am

    I have Adobe Captivate 5, and I recently upgraded my computer from XP to 7. Captivate worked fine until then. Today when I tried to record the screen, things appeared to work fine until I clicked End and the screen capture slides opened in Captivate. My mouse movements and audio narration are present until the moment I clicked my mouse during the recording, then the frames simply stop. I’ve tried changing settings, opening the program in Administrator mode, updating Captivate, rebooting… nothing has helped. My next step is to uninstall and reinstall, but I don’t hold out much hope for that, either. Can anyone help? I’m an instructional developer, and I depend heavily on Captivate in order to do my job.

    • #95 by Riotta on September 9, 2011 - 2:10 am

      Shoot. Just realized I put this question in the wrong place. Ignore it please.

  83. #96 by Pine Grove on September 1, 2011 - 3:06 am

    Is there a maximum number of question pools that you can create within a project? Also, If you have multiple Random slides pulling from the same question pool, will Captivate prevent the possibility of pulling the same question twice, is there a way to prevent this from occurring, or must you create an additional pool?

  84. #97 by Jennifer on June 8, 2011 - 2:20 am

    I create online training programs to teach users how to use accounting software. I would like to create practice exercises throughout the training lessons for the users’ to practice and receive feedback. So they would have a short demo for a learning objective and then a practice exercise. Is there a way that I can set it like a quiz but not use quiz slides, just the interactions? I would like them to not only receive feedback while attempting the exercise but also to provide the score at the end of the exercise. Do you have any tutorials that are specific to software simulations and how to set up practice exercises? Thanks

    • #98 by Jennifer on June 8, 2011 - 6:21 pm

      I should have noted on my question that I am using Captivate 5.

  85. #99 by gabriela Addington on May 31, 2011 - 8:12 pm

    Captivate 4, I have recorded a software simulation and upon review i have noticed that there is some delay or interruptions between screens or clicks. What is causing this issue?

  86. #100 by Pawan on April 8, 2011 - 6:28 pm

    How do I import audio from a voice recorder in smart phone to Captivate project?

    • #101 by Anjali Gupta on April 13, 2011 - 2:20 pm

      You can save the audio in a supported file format on your machine and then import it through Cp. There are various converters available wherein you can inter-convert the file formats

(will not be published)