Some Adobe Captivate 4 users on XP have problems installing the product. It might be because the Windows registry is corrupt or has incorrect permissions.
You could see following problems in such a case –
1)Captivate fails to install properly.
2)While doing audio import/record you get “Unable to decode / import the selected wav/mp3 file” as error message.
3)Audio recording , calibration or editing does not work.
4)Fullmotion recording does not start .
You can use SubInAcl tool from Microsoft to try fixing the permission issues in the Windows Registry.
Close all instances of Adobe Captivate and do the following steps –
1)Download the SubInAcl tool from Microsoft Download Center and install it.
2)Download this zip file
3)Extract the zip file in a temporary folder. You will get two files – restoreRegPermCP4.bat, restoreCP4regentries.bat
4)Copy the restoreRegPermCP4.bat to the folder which has SubInAcl.exe installed. Typically this would be at C:\Program Files\Windows Resource Kits\Tools\.
5)Double click to run the restoreRegPermCP4.bat file.
6)Copy the restoreCP4regentries.bat to the folder in which Captivate 4 is installed. Typically it is at C:\Program Files\Adobe\Adobe Captivate 4
7)Open command prompt and navigate to that folder.
8)type restoreCP4regentries.bat and press enter.
9)Make sure that all the messages that popup say “DllRegisterServer in ‘some dll name’ Succeeded”
This should have fixed the registry issues and things should work fine.
Keep Captivating 🙂