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Webinar - Driving Self-Service Success in Technical Support

Context - Self-service success is at an all-time low with an industry average of 40%. Self-service Knowledgebases today are mostly based on text based formats - PDF, Doc and HTML.

In this webinar, we will talk about how Captivate has helped create rich media content/videos in knowledgebases to deliver great results on self-service metrics and improving training efficiencies - with no special skills required. The webinar will also show 'how-to movies' can help in increasing resolution rates and agent productivity.

John Ragsdale, VP - Technology Research, SSPA and I will be speaking in this webinar.

If you work in the Operations/Quality/Training department in support organizations, you should attend this webinar.

When: Thursday, August 13th, 2009, 9 AM US/Pacific

You can register for the webinar by clicking here.

Posted by Akshay Bharadwaj on August 9, 2009 4:53 AM |

Comments

Akshay,

will this webinar be recorded and posted afterwards?

Cheers,
Mark

Posted by: Mark Weller | August 9, 2009 3:54 PM

I look forward to this webinar. Especially the 'How-to' movies. Thank you.

Posted by: Michael Verhuur | August 9, 2009 6:37 PM

If you will have upcoming events like these, you can get the word out through the eLearning Learning Free Webinar Calendar:

http://www.elearninglearning.com/upcoming-events

Contact me if you would like to be included.

Posted by: Tony Karrer | August 9, 2009 8:41 PM

@Mark - Yes, this webinar's recording will be posted here.

Posted by: Akshay | August 10, 2009 1:05 PM

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