August 9, 2009

Webinar – Driving Self-Service Success in Technical Support

Context – Self-service success is at an all-time low with an industry average of 40%. Self-service Knowledgebases today are mostly based on text based formats – PDF, Doc and HTML.

In this webinar, we will talk about how Captivate has helped create rich media content/videos in knowledgebases to deliver great results on self-service metrics and improving training efficiencies – with no special skills required. The webinar will also show ‘how-to movies’ can help in increasing resolution rates and agent productivity.

John Ragsdale, VP – Technology Research, SSPA and I will be speaking in this webinar.

If you work in the Operations/Quality/Training department in support organizations, you should attend this webinar.

When: Thursday, August 13th, 2009, 9 AM US/Pacific

You can register for the webinar by clicking here.

Posted by Akshay Bharadwaj4:53 AM
  • Mark Weller

    Akshay,will this webinar be recorded and posted afterwards?Cheers,Mark

  • I look forward to this webinar. Especially the ‘How-to’ movies. Thank you.

  • If you will have upcoming events like these, you can get the word out through the eLearning Learning Free Webinar Calendar:http://www.elearninglearning.com/upcoming-eventsContact me if you would like to be included.

  • Akshay

    @Mark – Yes, this webinar’s recording will be posted here.

  • Matt McClellan

    Is this recording available?

  • freckles1215

    did the webinar get taken down? or is it available somewhere else? thanks!

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