Over the last few months, a few users have reported that they have observed an audio cut in the published output of their Captivate projects. This can happen when a continuous audio* is present on all slides of the project and also in the case of discontinuous audio^. If you have observed this issue in your published projects and this is happening even after installing the patch, don’t worry, here are three simple steps you have to follow to get rid of this problem.
Install Adobe Captivate patch from here: http://www.adobe.com/support/captivate/downloads.html
You can also initiate the update process from the application by navigating to Help >> Updates. This will bring up the Adobe Update manager and list the updates available for Captivate.
Read the release notes for the patch here: http://kb2.adobe.com/cps/881/cpsid_88142.html. Follow the instructions mentioned in the “Using the AudioOptions.ini file to obtain the fix for the audio issue” section in the release notes to place the “AudioOptions.ini” file in the Installed folder of Captivate.
Step1 can be skipped if you have already installed the patch. Captivate build number after installing the patch should be 18.104.22.1684
Now launch Captivate and open the project which has Audio cut issue. Select all the slides in the project. (Select the first slide and Shift+Select the last slide). In the Slide PI change the “Slide Exit” action from “Go to Next slide” to “No Action”
In the “Publish dialog” tick in the check box “Force re-publish all the slides” and then Publish.
Now the published output should play entire audio present on slides and no audio cut issues should be seen.
* Continuous audio – Audio, with duration equal to slide timing, present on all the slides of the project
^ Discontinuous audio – Audio present only on certain slides of the project