August 9, 2012

Resolution: Adobe Presenter 8 Installer Issue

When trying to install Adobe Presenter 8 after uninstalling the previous version, if you still get an error that ‘Previous version of Presenter is already installed,’ follow these steps to resolve the issue.

For 32-bit Windows machine:

  1. Download this file and save it on your desktop.
  2. Rename the file as Pr7_32Bit.reg. Make sure the extension is changed from TXT to REG.
  3. Double-click the Pr7_32Bit.reg file.
  4. You’ll get a few alerts. Click OK and Yes to confirm.
  5. Now install Adobe Presenter 8 to your system.

For 64-bit Windows machine:

  1. Download this file and save it on your desktop.
  2. Rename the file as Pr7_64Bit.reg. Make sure the extension is changed from TXT to REG.
  3. Double-click the Pr7_64Bit.reg file.
  4. You’ll get a few alerts. Click OK and Yes to confirm.
  5. Now install Adobe Presenter 8 to your system.

If you still face any installation issues, please leave a comment here and we will help you resolve it.

Posted by poojajaisingh1:22 PM
  • CBristol

    I am using Adobe Presenter 8 and I am trying to sync animation with audio and when I click on sync it will only allow me to sync a script — there is no button that will allow me to sync my *On Click* animations. It shows the number of Animations after I imported the audio into presenter… I know that this isn’t the right place for this — But I am trying to get my project on track. I don’t want to lose all the animation work.

    Thanks

    • http://twitter.com/poojajaisingh Dr. Pooja Jaisingh

      Here’s a short tutorial video on how to import and sync audio in Adobe Presenter 8: http://youtu.be/aIw6f7xppcE

      Let me know if you need any further help.

  • http://www.facebook.com/bobmackindy Bob Mack

    This solution worked perfectly for me! Thanks to Adobe for all the hard work supporting this awesome software!

  • http://www.facebook.com/bobmackindy Bob Mack

    This solution worked perfectly for me! Thanks to Adobe for all the hard work supporting this awesome software!

  • cnc1875

    Hi,
    I’m having similar eLS6 Presenter 8 install issues. I tried the proceedure above but get the following errors:
    Exit Code: 6

    Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW030, DW050 … WARNING: DF035 …

    ————————————– Summary ————————————–

    – 0 fatal error(s), 7 error(s), 2 warning(s)

    ———– Payload: {5B1373CD-AF0F-11E1-A68F-9274728544BD} MultiSCOPackager 6.0 6.0.0.0 ———–

    WARNING: DF035: CreateAlias:Icon file does not exist at C:Program Files (x86)Common FilesAdobeAdobe Multi SCO Packager 6.0MultiscoPackager.ico for icon C:ProgramDataMicrosoftWindowsStart MenuProgramsAdobe eLearning Suite 6Adobe Multi SCO Packager 6.0.lnk with target C:Program Files (x86)Common FilesAdobeAdobe Multi SCO Packager 6.0multiscopackager.exe(Seq 4810)

    ———– Payload: {8C625A48-C129-11E1-B356-B79AC803160B} Adobe Presenter Video Creator (64 Bit) 8.0.0.0 ———–

    ERROR:

    ERROR: DW030: Custom Action for payload {8C625A48-C129-11E1-B356-B79AC803160B} Adobe Presenter Video Creator (64 Bit) 8.0.0.0 returned error. Failing this payload.

    ———– Payload: {6AF2BEEC-AF0F-11E1-A68F-8B9C341B6CA9} MultiSCOPackager 6.0 x64 6.0.0.0 ———–

    WARNING: DF035: CreateAlias:Icon file does not exist at C:Program FilesCommon FilesAdobeAdobe Multi SCO Packager 6.0 x64MultiscoPackager.ico for icon C:ProgramDataMicrosoftWindowsStart MenuProgramsAdobe eLearning Suite 6Adobe Multi SCO Packager 6.0 x64.lnk with target C:Program FilesCommon FilesAdobeAdobe Multi SCO Packager 6.0 x64multiscopackager.exe(Seq 4813)

    ———– Payload: {B00674D5-C129-11E1-B356-EF8CA3116C83} Adobe Presenter 8 8.0.0.0 ———–

    ERROR:

    ERROR: DW030: Custom Action for payload {B00674D5-C129-11E1-B356-EF8CA3116C83} Adobe Presenter 8 8.0.0.0 returned error. Failing this payload.

    　

    　

    ERROR: DW050: The following payload errors were found during install:

    ERROR: DW050: – Adobe Presenter Video Creator (64 Bit): Install failed

    ERROR: DW050: – Adobe Presenter 8_AdobePresenter8en_USLanguagePack: Install failed

    ERROR: DW050: – Adobe Presenter 8: Failed due to Language Pack installation failure

    ————————————————————————————-

    • MUKUL

      Hello cnc1875,
      Can you please email me at mvlele@adobe.com
      We will check the issue on your system and help you resolve the issue quickly.

      Regards,
      Mukul

      • cnc1875

        Thanks MUKUL,but the problem is now fixed. I uninstalled 64bit MS PowerPoint and reinstalled 32bit. Works fine now.
        Regards
        CNC

  • Gary Martel

    I have done the registry patch re-installed Presenter * and its still doesn’t work. Any ideas?

  • http://www.facebook.com/penny.parker.184 Penny Parker

    This solution did not work for me. I downloaded the 64-bit file and am still getting message saying software is for 32-bit and my computer is a 64-bit Windows machine.

  • dmassey

    Each of the links provided above take me to a page about PDF services.

    There doesn’t seem to be a file, for either a 32Bit or 64Bit system, that can be downloaded.

    • http://twitter.com/poojajaisingh Dr. Pooja Jaisingh

      The links to download the files are fixed.

  • M S James

    I am having the same issue, I try to download the file, posted above under the heading resolution, but just sends me to a pdf web page!
    Can Adobe support please show me how to completely remove Presenter 7 files so I can load attempt to load Presenter 8 from my ELS 6.1 install.
    please email me direct on dmstbt@hotmail.co.uk
    Regards
    disgruntled customer

    • http://twitter.com/poojajaisingh Dr. Pooja Jaisingh

      My apologies for the inconvenience James. The links are now fixed.

  • Irk Ed

    This did not work for me. Adobe, how can you not have this fixed!

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