December 20, 2013

Announce: Important changes to Adobe Captivate Subscription plan

Dear Adobe Captivate Month-to-Month Subscriber,

We sincerely appreciate your continued patronage of Adobe Captivate. We wanted to reach out to you in advance and notify you about some important changes in the product offering expected to come into effect very soon.

Starting January 14th 2014, Adobe will no longer offer the month-to-month subscription plan for Adobe Captivate. If you have purchased a month-to-month subscription and are on the auto-renewal plan, you will be able to renew your monthly subscription for Adobe Captivate only till January 13th 2014.

If you intend to buy a new month-to-month subscription plan for Adobe Captivate, you can do so only till January 13th 2014 and continue to use the product for one month till your monthly subscription expires.

Post expiration of your month-to-month subscription plan, you can continue to buy Adobe Captivate in the following ways:

-          Buy the one-year subscription plan for Adobe Captivate ($19.99/month in North America) from Adobe.com.

-          Buy the perpetual license for Adobe Captivate from Adobe.com ($899 in North America)

We sincerely apologize for any inconvenience this decision might have caused you or your business.

We came across some questions and clarifications on our above communication and have tried to sum up some of those, for your benefit, in this section below:

Q. What is the change and when is going to be effected from?

A. Starting January 14th 2014, Adobe will no longer offer the month-to-month subscription plan for Adobe Captivate. The last date for purchasing and auto-renewing month-to-month subscription plans is January 13th 2014.

Q. I have a month-to-month subscription license for Adobe Captivate and it is on an auto-renewal plan. My auto renewal date is the 12th of each month. How will I be affected?

A. If your auto-renewal date is 12th Dec, 2013, your plan will continue till 11th Jan, 2014. You will be due for auto renewal on 12th Jan, 2014 – which will be honored and your plan will be active till 11th Feb, 2014.

Q. I have a month-to-month subscription license for Adobe Captivate and it is on an auto-renewal plan. My auto renewal date is the 19th of each month. How will I be affected?

A. If your auto-renewal date is 19th Dec, 2013, your plan will continue 18th Jan, 2014. You will be due for auto renewal on 19th Jan, 2014, which will not be honored as the offering will cease to exist from 14th Jan, 2014. So, your plan will be active till 18th Jan 2014.

Q. I have a month-to-month subscription license for Adobe Captivate and it is on an auto-renewal plan. My auto renewal date is the 14th of each month. How will I be affected?

A. If your auto-renewal date is 14th Dec, 2013, your plan will continue 13th Jan, 2014. You will be due for auto renewal on 14th Jan, 2014, which will not be honored as the offering will cease to exist from 14th Jan, 2014. So, your plan will be active till 13th Jan 2014.

Q. How do I continue to use Adobe Captivate after this change?

A. From January 14th 2014, you can continue to buy Adobe Captivate in the following ways:

-          Buy the one-year subscription plan for Adobe Captivate ($19.99/month in North America) from Adobe.com.

-          Buy the perpetual license for Adobe Captivate from Adobe.com ($899 in North America)

Q. I have a one-year subscription plan with an annual commitment for Adobe Captivate. How will I be affected?

A. You will not be affected by this change.

In case you have any questions or concerns, please reach out to the Adobe Customer Support via email at elssup@adobe.com or via phone at 1800 833 6687 (IVR Option 2 > 2 > 3 > 6 > 3).

Regards

Adobe Captivate Team

Posted by poojajaisingh1:43 PM
  • Sreekanth

    Does it mean that even if I don’t use captivate for say, 2 consecutive months, I would be / have paid the fees for that period?

  • Richard

    When, I wonder, will Captivate become part of the Creative Cloud package?

    I sometimes wonder if Adobe is losing the plot by continuing its never-ending search for new ways to upset hitherto loyal customers?

  • Yidke

    The more I work with Captivate, the more I miss Articulate. This is pretty much the last straw,

  • Alan Chain

    Put Captivate in the Creative Cloud……

  • Pingback: About #AdobeCaptivate versions (1) | Leaving the cave

  • Christine Nyland

    I enjoyed the free trial but the program still needs some work, like more templates or options to customize buttons and such.

    The program should be part of the Creative Cloud its not worth an additional $20 bucks a month…not yet anyway

  • Unhappy

    Under this plan, if you only need Captivate for two months (for example) and then you want to cancel, you pay $120. Adobe charges 1/2 of the annual fee for subscription cancellation before 12 months. Bleh.

  • Kevin

    The process to convert from my existing subscription to a the one-year plan is not easy or convenient. Why can’t you simply use the credit card that is being billed already? Now I need to put in a request with my finance dept again, causing a significant delay. Also, it would be helpful if the “Buy” link above went to a page where you can BUY the product.

  • Angie

    Where is the link to actually purchase the yearly subscription plan? The links on this page point back to the Captivate product page, which points back here with no link to actually purchase the subscription plan. I feel like I’m stuck on a circular loop :-/

    • http://blogs.adobe.com/captivate Shameer Ayyappan

      Go to http://www.adobe.com/products/captivate ; click on the yellow ‘buy’ button on the top right. Then click on the drop down next to ‘I want to buy: ‘ and select ‘Subscription’.

      • Joe C

        Shameer,
        I know this is out of your department, but the user interface to buy the subscription on the website is TERRIBLE. The options are in tiny fonts, the drop-down combo-boxes lack contrast to the background and the options to BUY or SUBSCRIBE are almost invisible.
        The Adobe sales are clearly hurt from this interface. The selection options should be white or gray, about 2X taller and further apart. I snapped an image for this process below because the website interface almost guarantees that people don’t see the subscription option.
        Adobe needs to look at how poor the usability of this really is. Take a look at Southwest Airlines and book a flight. Super clean where the options are needed on the Southwest site. Adobe, you can do so much better and maybe improve sales of all products that have options by fixing this too.
        Joe C.

  • TML

    I purchased a month-to-month Captivate subscription on Jan 10. I received NO notification during the purchase process that the option was no longer going to be available 4 days later. When I contacted Adobe today to ask why my month-to-month subscription kept deactivating itself, they send me a link to this article. I never received any email notification about this. Truly astonishing lack of communication on Adobe’s part.

  • elearner

    I have a feeling that Adobe are trying to kill off Captivate by driving its users elsewhere. I’ve switched to Lectors Inspire.

  • David

    What kind of customer service is that? Instead of keeping something that was helpful for the people that cannot afford to buy the full license they remove it? I was going to buy it but I will do articulate. Thanks

  • guest

    Just so that you know: we’ve been using Captivate for many years, but can’t justify the cost of upgrading all of our potential users ( designers/programmers, who use it a lot, and business staff who use it only very occasionally when building new modules for their own dept.) to the latest version.

    The monthly subscription looked like an ideal solution to this – get the regular users onto an annual subscription, and pay monthly for the times when someone else needs it for a particular job. But when we went to try to sign up, we found that it has been withdrawn.
    So everyone, including the people who use it a lot, just sits on an old version and doesn’t upgrade. The regular users can’t upgrade because they then won’t be able to interchange files with the occasional users. Adobe gets $0 instead of $240 per year for each regular user and $0 instead of $40 each time a departmental user needs to use the software. Congratulations …

  • guest

    It also seems like a “bait and switch” … get people committed to using Captivate on the monthly plan (with existing work to maintain) , then remove that option and multiply their costs. It’s the Heroin Dealer Model of running a business.

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