Posts in Category "Technical Support"

November 18, 2015

Getting Started with Adobe Captivate Prime – Uploading your Learners

primeYou may well have heard about Adobe’s new Learning Management System (LMS) – Adobe Captivate Prime. Prime is incredibly simple to use, and it’s fun to sign up for a free trial and easy to add courses, even get started sharing your courses with learners.

In a live demo of Captivate Prime this week, I included a number Continue reading…

Posted by Allen Partridge3:39 AM Comments (0) Permalink
September 14, 2015

A Personal Video Studio is at your Fingertips with Adobe Presenter Video Express

Adobe Presenter 11Adobe Presenter Video ExpressToday Adobe released Adobe Presenter 11 and Adobe Presenter Video Express 11. Presenter Video Express is included with purchases of Adobe Presenter 11, but now you can subscribe to Presenter Video Express alone if you just want the video tool. In this post, I’ll tell you about both tools, describe what’s new, and share my favorite features.

Adobe Presenter 11 is a plugin for Microsoft PowerPoint that allows you Continue reading…

Posted by Allen Partridge1:45 PM Permalink
August 27, 2015

Introducing Adobe Captivate Draft: Storyboard and design eLearning on your iPad

Adobe Captivate DraftOne of the greatest new features in Adobe Captivate 9 is the addition of a pre-production workflow for Captivate. In fact with the addition of Adobe Captivate Draft for pre-production design and storyboarding, and the addition of Adobe Captivate Prime (an all new LMS from Adobe) it is now possible to complete your entire eLearning production experience using the Adobe eLearning solutions.

Instructional Designers and eLearning developers generally begin their course design process by developing a plan for the course. Often they work with various stakeholders including subject matter experts, legal counsel, managers and others to develop a solution that Continue reading…

Posted by Allen Partridge11:51 PM Permalink
March 12, 2015

Get Responsive with #KidCaptivate


Last week I took a look at Five Common Mistakes in mLearning. This hour long eSeminar is available on demand here:

The session focused on mobile learning and helping you get started with creating your first courses for mobile Continue reading…

Posted by Allen Partridge1:50 AM Permalink
September 24, 2014

Announcing: Getting started with mLearning — A hands-on workshop

ResponsiveThis is an exciting time for eLearning developers. After what seems like an eternity of anticipation, mLearning is finally taking off, and now is the perfect time to hone up on the new skills you’ll need to bring your eLearning content to your mobile learners. While Adobe Captivate 8 has made authoring genuine mLearning for devices incredibly simple, there are a few new things to learn as you make the shift from authoring a single, static eLearning course to one that is just right for any device viewed from any orientation.

To help you get started, we (Allen and Pooja) have come up with a really cool workshop. We want to make sure that everyone who participates gets a chance to ask Continue reading…

Posted by Allen Partridge11:18 PM Permalink
July 25, 2014

Update on Captivate HTML 5 content playback issue in Google Chrome Browser.

HTML 5 courses published from Adobe Captivate freezes  on the latest versions of Google Chrome Browser – 36.0.1985.125. We have investigated the issue and our findings are listed below . BTW ,we are still continuing to investigate if there any potential issue which is unknown at the moment  and will keep you folks posted.

So far, we have found the following issues:

  • Issue 1: HTML 5 content freezes on launch in Chrome 36 with a JavaScript error.

Reason: The support for deprecated methods ,noteOn and noteOff in the Web Audio API has been removed in the latest chrome update. These methods were deprecated in the standard a year ago but modern browsers still  support  these methods and the support was present in chrome till version 35. With Chrome 36, the support for these methods has been removed which results in content freeze and JavaScript errors:

  • Issue 2: Slide backgrounds with gradients may not appear correctly.

Reason: Captivate uses SVG support to draw slide backgrounds.The w3c draft for SVG: states that if width and height of SVG element is unspecified, the value should be internally treated as 100%. So, the SVG should be drawn on the entire rectangle. Chrome version 36 requires  width and height to be explicitly specified due to this change, slide backgrounds may not appear correctly.

The good news is we have the fix for the above two issues and the steps to patch captivate are below

  1. Download this file    and unzip it. You’ll find an index.html file.
  2. Go to [INSTALLDIR]/HTML file location. For example:
    1. Windows: C:\Program Files\Adobe\Adobe Captivate 7\HTML.
    2.  Mac: /Applications/Adobe Captivate 7/HTML.
  3. Replace the index.html present in the above location with the downloaded file.

Launch Captivate and from now on HTML 5 content will playback without any issues in Chrome 36. The fix is applicable to both version 7 and 8.

Posted by Suresh Jayaraman9:32 PM Permalink
June 10, 2014

Location Aware Learning: Example with complete source files for the Australia Zoo App

3d travel and navigation planning, conceptOne of the most compelling new features in Adobe Captivate 8 is the ability to create location based learning, thanks to the added support for Geolocation. In this article I’ll describe my most recent adventure creating a simple location based learning example at the Australia Zoo, just outside of Brisbane.

I spent the last week in Australia. I arrived in Brisbane on Saturday, the first of June at about 7:30 in the morning with a mission in mind. I had high hopes that I might Continue reading…

Posted by Allen Partridge12:30 AM Permalink
April 9, 2014

Creating Advanced Drag & Drop Interactions with Adobe Captivate

Creating Drag and Drop interactions in Adobe Captivate is fun and easy, but what if you want to really harness the power of Captivate’s Advanced and Shared Actions in conjunction with Drag and Drop? In this article I’ll explain and Continue reading…

Posted by Allen Partridge12:47 AM Permalink
February 22, 2014

Organize your eLearning Projects: Grouping Slides in Adobe Captivate 7

hot markerThis week I hosted Adobe Captivate Developer Anita Horsley in an eSeminar and was thrilled to learn a cool new tip. (Yup, even I didn’t realize that you could do this nifty little trick with your eLearning modules.)

Permit me to set the stage. You are building your latest learning module in Adobe Captivate. You know that the module is essentially four sections, one for each of three big topics and one for the final assessment. But it’s a long project, and you’ve got dozens, maybe even hundreds of slides. Every time you go to search for the start point of section 2 or three you find yourself scrolling the thumbnail section for Continue reading…

Posted by Allen Partridge4:03 AM Permalink
November 20, 2013

What’s new and what’s Enhanced in the Adobe Captivate 7.0.1 Update?

CP7_boxshot_3in_shadowWhat’s New
Whenever software is updated I know I’m always eager to learn what is new and what is improved. I imagine that is the case for many people, so in that spirit I’ve compiled a list of the new and improved items included in the Adobe Captivate 7.0.1 update and I’ve added some context to help make sense of it all.

Mobile is one of the fastest growing areas in eLearning. If you missed my eSeminar on mobile learning last week, here’s a link to the Slideshare. The gist of my presentation: about half of all Continue reading…

Posted by Allen Partridge3:07 AM Permalink
June 3, 2013

Everything You Need for eLearning with Amazing Adobe Captivate 7

CP7_boxshot_3in_shadowAlready praise is flying in for Adobe Captivate 7, “Is it worth the jump? Positively YES“, says Jim Liechliter of I wholeheartedly agree with Jim. The team has described this release of Captivate as ‘Everything You Need to Create Anything in eLearning’ – and it’s a completely appropriate description. There are some positively wonderful surprises for eLearning developers who’ve become accustomed to Adobe Captivate’s powerful toolset, and there are some incredible new features and enhancements for everyone who needs an eLearning authoring tool.

Fast and Easy – You’ll have beautiful content in minutes
First and foremost, Captivate 7 is easy, easy, easy to use. The numbers are in and Captivate users love using Themes, Characters, Smart Shapes and most of all, Smart Learning Interactions to create beautiful content out of the box. Smart Learning Interactions are an incredible tool you’ll only find in Adobe Captivate. Just choose an interaction and then add your own text, sound and images. You get fantastic, fully animated, fully interactive, games, charts, learner activities and interactions that work where you need them – both on desktop and laptop computers, and on mobile devices via HTML5. Adobe Captivate 7 ADDS 15 Brand new Smart Learning Interactions to the bundle, and enhancements for the original 10! Some highlights: A YouTube Interaction, to put YouTube content right inside your course, and even navigate to a precise time within that video, A Web Interaction, to include entire Websites, online or offline in your course, and a Note interaction – with it, your learners can jot down notes about the course for their own reference.

Drag and Drop is as easy as 1-2-3
Only in Captivate, Drag and Drop is easy as 1-2-3 and like virtually everything in Adobe Captivate, no programming required. Instructional Designers often recognize that physical manipulation of items provides an opportunity to meet a wide variety of learning objectives. Adobe Captivate 7 provides an incredibly simple to use – and insanely powerful way to create Drag & Drop interactions for your learners.

Easily Convert PowerPoint (PPT/PPTX) to HTML5
With Adobe Captivate 7, Adobe is providing a simple method to convert Microsoft PowerPoint files into HTML5 easily. Just import the file into Captivate 7, then Publish the document as HTML5. Poof, PowerPoint to HTML5 – and best of all, your text, bullets, animations, SmartArt, and even Triggers are retained. This one feature alone would make Captivate 7 well worth the cost, but Captivate has hundreds of amazing features like this.

Fantastic Tools for Education
Educational use of eLearning hits a new high with this release of Adobe Captivate. Now MathMagic is BUILT RIGHT IN! That’s right, math and science teachers, engineers, and other assorted geniuses around the world are having a collective celebration because Adobe Captivate 7 includes an incredibly powerful and totally familiar Equation Editor. Just ‘Insert Equation’ and use the built-in MathMagic Editor to bring your formulas to your learners with ease. (I bet you’re starting to see what I mean about Everything you Need.)

A GIFT for Importing Quiz Databases of Any Size
Also a hit with Educators … Import massive Quizzes with support for Moodle GIFT format file imports. Moodle’s GIFT format is commonly adopted by quiz database translators, and now you can take a GIFT format quiz database and import it into Captivate, INSTANTLY creating a fully formatted, grade generating, review page optional quiz. And I do mean instant. With added support for ALL Quiz Question Types in HTML5 that means that you are just seconds away from converting your entire Quiz Database into an incredibly beautiful online module when you are using Adobe Captivate 7. I am doing an eSeminar on this topic tomorrow, Wednesday, June 5, at 10:00 AM US Pacific. You can register for FREE, here.

Hello Tin Can, I’m Captivate
They make an adorable couple – Adobe Captivate 7 has Tin Can support and even includes a custom Moodle template to make configuring Captivate to report to SCORM in Moodle is easier than ever. In fact, with built in drivers Adobe Captivate 7 will work out of the box with virtually any SCORM compliant or AICC compliant LMS. But why stop there? Adobe Captivate 7 will report your data to Adobe Connect, or to You can even report your data to a lightweight LMS (Alternative Reporting) that is included in your Adobe Captivate 7 Goodies. There is simply no more versatile tool for reporting your data to an LMS. And hey, that headache you get when you think about an LMS – Adobe Captivate 7 is like a jumbo painkiller for LMS headaches. Team Captivate is on the spot whenever problems arise – just jump into our incredible forums at and you’ll find help in a Flash.

Powerful Accessibility Enhancements, Including support for WCAG2.0 and ADA
Adobe Captivate 7 is pushing Accessibility to new heights. The content you create can easily be made Accessible to all of your users. We know that many in Education and Government face serious limitations when it comes to course development and Accessibility, so we’ve created intuitive and powerful tools to help you build courses that meet the needs of every learner. I’m giving an eSeminar on Accessibility in Adobe Captivate 7 ‘Understanding Accessiblity Standards for eLearning‘ featuring Adobe’s Greg Pisocky, Accessibility Specialist on June 12, at 10:00 AM US Pacific. You can Register HERE to attend the live session FREE.

But Wait, there’s still more!
Captivate 7 includes support for system audio recording, sharing of Advanced Actions between projects, and even includes the Multi-sco packager! There are enhancements to the A3C (Adobe Captivate Course Companion) which include the ability to facilitate in course communication between learners and educators, as well as between learners.

You won’t want to miss Adobe Captivate 7. You can download a free trial copy here. Join our enormous Facebook community here. Check out tons of great videos here. Learn tips and tricks here. Download Example Courses here. And leave us your thoughts, and share your excitement … right down there…

Oh, and by the way. In my opinion, the Adobe Captivate Community is the biggest and best eLearning community on the planet. You are helpful beyond all expectations, you are kind and clever and come from every corner of the globe. You are also mature, self-critical and full of wonderful ideas. We at Adobe appreciate everything that you contribute to Captivate and we’re proud to share in this journey, building better tools – with each one of you. If you’d like to be more involved with the community, consider joining us on facebook, or participating in the new GetSatisfaction community. You might even like to contribute right here on the Captivate blog, or perhaps write a blog all your own.

Posted by Allen Partridge8:48 PM Permalink
May 14, 2013

Adobe Presenter wins 2013 CODiE award for ‘Best Video Tool’

The winners of this year’s CODiE awards have been announced by the SIIE and we’re very pleased to share the great news regarding Adobe Presenter. Adobe Presenter Video Creator, one of the favorite new features in Adobe Presenter 8, has been recognized as the winner in the Best Video Tool category.

The SIIA CODiE Awards are the industry’s only peer-reviewed awards. The first round review of all nominees is conducted by media, publishing, and information services executives with considerable industry expertise, including members of the industry, analysts, media and bloggers, and bankers and investors. The judges are responsible for selecting the CODiE Awards finalists. SIIA members then vote on the finalist products and the scores from both rounds are tabulated to select the winners.

It is an honor to be recognized for Adobe Presenter Video Creator, and we hope you’ll Continue reading…

Posted by Allen Partridge1:16 AM Permalink
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    • Hansa: Hello If I have 10 random questions (related to a pool of question) and i want out of the 10 only 6 questions...
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