Posts in Category "Technical Support"

June 29, 2011

Issue with PowerPoint 2010 Recorded Narration while Importing PPTX into Adobe Captivate

Some of you might have noticed that when you record narration in Microsoft PowerPoint 2010 via SlideShow > Record SlideShow > Start Recording from Beginning and import this PPTX in Adobe Captivate, the slide narration is not available in project’s library. This was happening due to a small bug in PowerPoint 2010 which affected the file when Adobe Captivate attempted to convert PPTX to PPT.

 The issue has been fixed by Microsoft Team and the fix is available at . Please download and install the PowerPoint hotfix and you will be able edit the narration recorded in Microsoft PowerPoint within Adobe Captivate project.

Posted by Rahul Sharma1:27 PM Permalink
June 22, 2011

Captivate 5 patch for LMS reporting, audio dev, preloader…

We’ve just released a new patch for Adobe Captivate 5. This patch contains a new feature, and a few bug fixes.

Access Adobe Resources panel

Access Adobe Resources panel

The issues fixed in this patch are:


  • An AICC-compliant Adobe Captivate course does not launch successfully if the web server on which the course is hosted, and the LMS, which is used to track to course, are on different domains.
  • When a SCORM-compliant course is launched, the SWF file hangs at the loading screen.
  • In a SCORM-compliant course, when the last button in the project is enabled for reporting, the slide duration and status are not updated correctly in the TOC when the project is played. Continue reading…
Posted by Shameer Ayyappan9:51 PM Permalink
April 17, 2011

Navigating the LMS Maze with #AdobeCaptivate

This week’s Wednesday eSeminar is now available on demand.


We had an awesome session featuring amazing contributions from Jayashree who handles the Captivate LMS integration and was an incredible source of information during the session. Also helping out were Continue reading…

Posted by Allen Partridge6:53 PM Permalink
April 7, 2011

Hot #AdobeCaptivate eSeminars and Team-Time Sessions Coming in April – May

Over the past year we’ve been thrilled to present more than 50 eSeminars for thousands of AdobeCaptivate and Adobe eLearning Suite users and now we’re stepping it up another notch. What started as weekly eSeminars every Wednesday has now grown to as many as three sessions a week. Yesterday RJ announced that we’ll be starting weekly open sessions called “Ask the Adobe eLearning Team.” These open format sessions are Continue reading…

Posted by Allen Partridge4:22 PM Permalink
March 21, 2011

Solution to Captivate SCORM course freeze issue on some LMSs

When I try to take Captivate SCORM course on some Learning Management Systems (LMS) which support both SCORM and AICC, Captivate SCORM course freezes on load with “Loading…” screen and does not move forward. This is usually seen with only few LMSs which support both SCORM and AICC. When I look at the SCORM API calls to LMS, I don’t see Initialize API being called at all. When dug deeper, I found that Captivate course was loaded as SCORM course by LMS but course was trying to make AICC calls.  Continue reading…

Posted by dnayak11:41 AM Permalink
March 8, 2011

Adobe Captivate Customer Road Show – Meet with Product Management

The Adobe Captivate, Presenter and eLearning Suite Product Management team will meet with customers in the US during the weeks of March 21 and March 28. These are amazing opportunities to participate Continue reading…

Posted by Allen Partridge11:11 PM Permalink
March 4, 2011

Steps to use Flash iPhone packager to create iPhone app. from Captivate SWF

Further to Shameer’s post on “Publish to iPhone from Captivate and eLearning Suite“, here are the next steps to generate the iPhone app. from your Captivate SWF.

These are manual steps and you need to use the terminal/shell to execute the command on a Mac machine where you have your Apple Developer Certificate and Provisioning Profile installed: Continue reading…

Posted by Jayashree Pandeya2:57 PM Permalink

Solution to Inconsistent LMS reporting with Captivate SCORM courses on Mozilla based browsers

Always Captivate SCORM courses have worked fine when I have taken them on Internet explorer but on Mozilla based browsers there have been inconsistencies in reporting course or interaction data. I see that score and status are not updated to most recent activity. The reason for this different behavior of Captivate SCORM courses on IE and Mozilla based browsers is that both use different mechanisms to transfer reporting data from Captivate SWF to the Javascript in enclosing HTML.

On IE, Captivate 4, Action script 2 courses use FS Command as transfer mechanism and Actionscript 3 courses use External Interface based mechanism. Captivate 5 courses only support Actionscript 3 and use External Interface mechanism to transfer reporting data. For Actionscript 2 based courses FSCommand is best transfer mechanism and External Interface mechanism is the best for Actionscript 3 based courses.

On Mozilla based browsers, Captivate courses use Local Connection based mechanism to transfer reporting data from the SWF to Javascript. Local connection based mechanism is unreliable, does not support transferring large data. Local Connection mechanism does not 100% guarantee transfer of data. This is the reason why we see sometimes inconsistent reporting data with Captivate courses when taken on Mozilla based browsers.

So, moving from Local connection based data communication mechanism to External Interface based mechanism on Mozilla based browsers solves the inconsistent data reporting problem. There is simple one line change in SCORM html template which will make Captivate SCORM courses to use External Interface mechanism on Mozilla based browsers.
This issue will be fixed in the upcoming version of Captivate.

Please follow the steps described below. Same for both Captivate 4 and Captivate 5.
• Please go to $CaptivateInstallFolder/Templates/Publish/SCORM/1_2
• You will find Default.htm and Custom.htm
• Please go to line 31, “g_intAPIType = 1;” and change it to “g_intAPIType = 0;”
• Follow the same steps for the Default.htm and Custom.htm in folder $CaptivateInstallFolder/Templates/Publish/SCORM/2004

Modified SCORM1.2 HTML template for Captivate 5 is attached

Modified SCORM1.2 template is also shared on

Posted by dnayak11:58 AM Permalink
February 4, 2011

New set of Captivate 5 tutorials from Adobe

One more announcement carrying on with our focus on training resources for Captivate:  The Adobe documentation team (Smitha) has created a well-structured set of tutorials on Captivate 5. The tutorials are a healthy mix of step-by-step instructions that can serve as a job aid; and videos to provide more depth to the explanation.Irrespective of whether you are looking to understand the basics of Captivate, or if you are looking to spend some serious time exploring the advanced features that help you push the boundaries with Captivate- these tutorials will suit you. The series of tutorials is workflow-based — the users are guided step-by-step to create and publish their projects using Cp. The workflows are categorized into Basic, Intermediate, and Advanced levels, keeping in mind the different skill levels of users. For example, a Basic user is presented with a simple workflow with four quick steps to create a sample demonstration in Captivate. An Advanced user is guided from the designing and setting-up-a-process level to the final refined output of the Captivate project.

Continue reading…

Posted by Shameer Ayyappan7:01 PM Permalink
January 3, 2011

Checked out the eLearning channel on recently?

We recently updated the eLearning channel on AdobeTV with seven new shows, containing close to 40 new episodes. Most of these are tutorials created for Adobe Captivate 5 and eLearning Suite.

The tutorial videos cover both the new and pre-existing features of Captivate. They also discuss the new UI and workflows in detail. Mark Fletcher, our community expert, has done a wonderful job in creating these videos.

The videos are tagged and organized by Captivate function; And also allow you to comment, rate and ask questions once you sign in.

Make sure you view the videos in full screen mode for full clarity.

Posted by Shameer Ayyappan5:31 PM Permalink
November 12, 2010

Playbars demystified

Captivate playbar swfs have a complicated structure. Though you can create a playbar from scratch, its advisable to duplicate an existing playbar FLA file and make changes in it to suit your needs. You can find the source FLA files for the canned playbars in the following location:

<Adobe Captivate Installed Directory>\Templates\PlaybackFLA\AS3

Height of the playbar:

To change the height of the playbar, adjust the height of pbcBk_mc movie clip inside cpPlaybar symbol in Library. Also to get correct height, you need to change the height of the shape present in pbcBkHeight symbol in Library. pbcBkHeight symbol should contain a single shape (without stroke) and its height should equal to that of the background height set in pbcBk_mc.

Playbar Buttons:

Each playbar button except slider should follow this structure:

  • icon_mc – A movie clip on which Button Icon color will be applied
  • btn_mc  – Each btn_mc movie clip should follow this structure:
    • color_mc – A movie clip on which Button Face color will be applied
    • glow_mc – A movie clip on which Button Glow color will be applied
    • mouse states – Need frames with these labels – up, down, rollover. Whenever a mouse up event (or normal state) occurs on this playbar button, it will be asked to jump to the frame with label “up”. Similarly for “down” and “rollover” frames when mouse down and mouse over events occur respectively.
  • actions  – A layer with action script in its first frame. It should have the following actions:
    • btnTipsId – a variable which specifies the index of the tooltip array to be picked up when mouse is hovered over the playbar button [More about this array in Tooltips section below]
    • onClicked  – A function which calls parent.onPBCBtnClick() with a valid action. These are the list of valid actions – “rewind”, “back”, “play”, “pause”, “forward”, “cc”, “audioOn”, “audioOff”, “exit”, “info”, “TOC”, “FastForward”, “FastForward1”, “FastForward2” and “print”. – Based on the functionality of the button you need to give appropriate name.

Slider should have the following structure:

  • thumbBase_mc –background movie clip of the slider (Button Face color)
  • proClr_mc – a movie clip to show the completed progress of the movie (Button Glow color)
  • thumb_mc – a movie clip which indicates the play head (Button Icon color)
  • actions – mouse up and mouse down listeners which will call parent.onSliderMouse(false) on mouse up and parent.onSliderMouse(true) on mouse down.

All the colors (Button Icon, Button Face, Button Glow) can be applied in Captivate Skin Editor. Background color in Skin Editor will be applied to the movie clip named pbcBk_mc inside cpPlaybar symbol.


Playbar movie clip is the movie clip which contains all the playbar buttons, background movie clip and a background height movie clip. It should have the following movie clips (specified below are instance names):

  • pbcBk_mc  – Background movie clip
  • pbcRewind_mc – Rewind
  • pbcPause_mc – Pause
  • pbcPlay_mc – Play
  • pbcBack_mc – Backward
  • pbcForward_mc – Forward
  • pbcFF_mc, pbcFF1_mc, pbcFF2_mc – Fast Forward
  • pbcSlider_mc – Slider
  • pbcAudioOff_mc – Audio Off
  • pbcAudioOn_mc – Audio On
  • pbcTOC_mc – Table of Contents
  • pbcCC_mc – Closed Captioning
  • pbcExit_mc – Exit
  • pbcInfo_mc – Info
  • pbcPrint_mc – Print
  • pbcBkHeight_mc – a movie clip to determine the height of the playbar [See Height of the playbar section for more details]

pbcBk_mc and pbcBkHeight_mc should be placed compulsorily. The rest of them are optional. However if all of them are present, user can choose either to have/not have them from Skin Editor.

pbcPlay_mc and pbcPause_mc are mutually exclusive at runtime. Only one of them can be visible. Similarly pbcAudioOn_mc  and pbcAudioOff_mc are mutually exclusive.

Finally place the playbar movie clip on the main timeline with the instance name as pbcBar_mc. You can have an optional auto play button placed on the main timeline with the instance name autoPlay_mc.


To change the tooltips, find the MovieClip named Localization in the library. Open this symbol and go to its Frame 1. Here you can find the tooltips for the playbar buttons. Change them based on the requirement. Apply caution while changing the tooltips. Changing the order of the array elements will result in incorrect tooltips. If you want to change the language of the playbar, assign the appropriate array variable to pbcBtnTips variable. btnTipsId variable inside playbar buttons refer to the index in this array (pbcBtnTips).

Reordering Playbar buttons:

Playbar buttons will always be placed in the following order:

  • pbcRewind_mc
  • pbcPlay_mc/pbcPause_mc
  • pbcBack_mc
  • pbcForward_mc
  • pbcFF_mc/pbcFF1_mc/pbcFF2_mc
  • pbcSlider_mc
  • pbcAudioOn_mc/pbcAudioOff_mc
  • pbcCC_mc
  • pbcTOC_mc
  • pbcPrint_mc
  • pbcExit_mc
  • pbcInfo_mc

There is no direct way in which you can change this order.
Auto Reordering trick: However you can change atleast the order/layout of some of the buttons in this way: Renaming the instance names of pbcRewind_mc as pbcExit_mc and vice versa will swap the position of Rewind and Exit buttons.
However you might not be able to do this for every button because of some linking buttons play/pause, audio on/off and Fast Forward buttons.

Manual Reordering trick: If you want to hard code the positioning values, you can do so by adding an event like OnEnterFrame in background movieclip and then set the values for the button positions.

The code below will move positions for either Top or Bottom stretched. If you are using the playbar positioned on either side then you can change the x to y and play about with the values until the buttons are in the position you want. You need to check the registration point of the buttons and accordingly adjust the x and y positions.
Open the desired skin template FLA and open the symbol pbcBarBkColor in the library and add the following script in its first frame.

addEventListener(Event.ENTER_FRAME, OnEnterFrame, false, 0, true);
function OnEnterFrame(ae:Event)
if(parent.pbcCC_mc.x != 15)
if(parent.pbcCC_mc)                      parent.pbcCC_mc.x = 15;
if(parent.pbcAudioOff_mc)           parent.pbcAudioOff_mc.x = 45;
if(parent.pbcAudioOn_mc)           parent.pbcAudioOn_mc.x = 45;
if(parent.pbcRewind_mc)             parent.pbcRewind_mc.x = 75;
if(parent.pbcBack_mc)                  parent.pbcBack_mc.x = 105;
if(parent.pbcPause_mc)                parent.pbcPause_mc.x = 140;
if(parent.pbcPlay_mc)                   parent.pbcPlay_mc.x = 140;
if(parent.pbcForward_mc)           parent.pbcForward_mc.x = 185;
if(parent.pbcFF_mc)                      parent.pbcFF_mc.x = 215; //additional forward buttons
if(parent.pbcFF1_mc)                    parent.pbcFF1_mc.x = 215; //additional forward buttons
if(parent.pbcFF2_mc)                    parent.pbcFF2_mc.x = 215; //additional forward buttons
if(parent.pbcTOC_mc)                   parent.pbcTOC_mc.visible = false; //toc button
if(parent.pbcExit_mc)                    parent.pbcExit_mc.x = 245;
if(parent.pbcSlider_mc)                parent.pbcSlider_mc.x = 450;
if(parent.pbcInfo_mc)                   parent.pbcInfo_mc.visible = false;

I’m also attaching a couple of sample playbars where the ordering is changed.

Re-ordering playbar buttons


If you have created a new playbar swf, you need to place it in the following location for Captivate to pick it up:

<Adobe Captivate Installed Directory>\<lang>\Gallery\Playbars\AS3

Just close the Skin Editor if it is already open and open it again. You can check your new playbar in the playbar drop down.

Posted by Ravi Kishore3:26 PM Permalink
October 29, 2010

CPTX file size

Adobe Captivate customers have always been very active on the forums. It has been a great place to interact with customers, resolve their issues and learn more from them. Recently our customer Paul Thrippleton raised a CPTX file size bloating issue in forums. Thanks Paul for raising the issue. We worked on it and have found out that the issue is seen because of the audio files (.wav and .mp3 files). Although we will be surely fixing it in the next release, the good news is we have an easy workaround to overcome the problem.

Let me first explain the problem:


One of the ways to insert audio file in Captivate, is to insert it on slide and using the “Audio Split Options” dialog, spread it across another slides.


Insert an audio file on slide or directly in library. Then duplicate the audio file in library


Insert an audio file on slide or directly in library. Then “Update” the audio file in library.

In above scenarios the file size of the CPTX file increases more than normal. This issue is not noticed if the audio files are smaller in file size because then the increase in CPTX file size too will be not so noticeable.

Note: This issue happens only if you have inserted audio in Captivate and performing any of the above scenarios without editing the audio file.


We have a simple workaround to the problem.

-Once the audio is inserted into the Captivate project, go to library.

– Right click the audio file and select “Edit with Captivate”

– Make a minute modification in audio file waveform. (Delete small portion of audio) and save the changes.

Now you can apply any of the scenarios mentioned above and they will work without increasing the CPTX file size.


  1. This issue is not noticeable when audio files are of smaller sizes.
  2. This issue affects only the CPTX file size and cannot affect SWF file size.
  3. Issue is seen only if you perform above scenarios using an unedited imported audio file.
  4. This issue is only in Captivate 5 and not in any other releases of Adobe Captivate. 
Posted by Mukul Vinay Lele1:52 PM Permalink
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