Posts in Category "Technical Support"

August 12, 2011

Adobe provides Free Update to Presenter – Now Create State of the Art Flash From within PowerPoint

I’m thrilled to announce today that Adobe is offering owners of Adobe Presenter 7 and Adobe eLearning Suite a completely free update to Adobe Presenter. Adobe Presenter 7.07 is a fairly significant change in the overall Presenter delivery so users will need to uninstall 7 and then install the fresh copy of 7.07.

If you haven’t used it before, Adobe Presenter is Continue reading…

Posted by Allen Partridge8:23 PM Permalink
July 13, 2011

Captivate Training: Roundtripping Adobe Captivate Content with Adobe Flash

Topic: Roundtripping Adobe Captivate Content with Adobe Flash

Date and time: Thursday, Aug 25, 2011 8:00 AM – 9:00 AM US/Pacific

Description: Join Vish and Dr. Pooja Jaisingh to learn how to instantly update Flash applications used in Adobe Captivate projects, invoke Flash from within Adobe Captivate, and synchronize the files in Adobe Captivate and Flash with a single click.

What’s in it for you? Continue reading…

Posted by poojajaisingh12:35 PM Permalink
June 29, 2011

Issue with PowerPoint 2010 Recorded Narration while Importing PPTX into Adobe Captivate

Some of you might have noticed that when you record narration in Microsoft PowerPoint 2010 via SlideShow > Record SlideShow > Start Recording from Beginning and import this PPTX in Adobe Captivate, the slide narration is not available in project’s library. This was happening due to a small bug in PowerPoint 2010 which affected the file when Adobe Captivate attempted to convert PPTX to PPT.

 The issue has been fixed by Microsoft Team and the fix is available at http://support.microsoft.com/kb/2553916 . Please download and install the PowerPoint hotfix and you will be able edit the narration recorded in Microsoft PowerPoint within Adobe Captivate project.

Posted by Rahul Sharma1:27 PM Permalink
June 22, 2011

Captivate 5 patch for LMS reporting, audio dev, preloader…

We’ve just released a new patch for Adobe Captivate 5. This patch contains a new feature, and a few bug fixes.

Access Adobe Resources panel

Access Adobe Resources panel

The issues fixed in this patch are:

LMS

  • An AICC-compliant Adobe Captivate course does not launch successfully if the web server on which the course is hosted, and the LMS, which is used to track to course, are on different domains.
  • When a SCORM-compliant course is launched, the SWF file hangs at the loading screen.
  • In a SCORM-compliant course, when the last button in the project is enabled for reporting, the slide duration and status are not updated correctly in the TOC when the project is played. Continue reading…
Posted by Shameer Ayyappan9:51 PM Permalink
April 17, 2011

Navigating the LMS Maze with #AdobeCaptivate

This week’s Wednesday eSeminar is now available on demand.

LINK:http://www.adobe.com/cfusion/event/index.cfm?event=register_no_session&id=1775548&loc=en_us

We had an awesome session featuring amazing contributions from Jayashree who handles the Captivate LMS integration and was an incredible source of information during the session. Also helping out were Continue reading…

Posted by Allen Partridge6:53 PM Permalink
April 7, 2011

Hot #AdobeCaptivate eSeminars and Team-Time Sessions Coming in April – May

Over the past year we’ve been thrilled to present more than 50 eSeminars for thousands of AdobeCaptivate and Adobe eLearning Suite users and now we’re stepping it up another notch. What started as weekly eSeminars every Wednesday has now grown to as many as three sessions a week. Yesterday RJ announced that we’ll be starting weekly open sessions called “Ask the Adobe eLearning Team.” These open format sessions are Continue reading…

Posted by Allen Partridge4:22 PM Permalink
March 21, 2011

Solution to Captivate SCORM course freeze issue on some LMSs

When I try to take Captivate SCORM course on some Learning Management Systems (LMS) which support both SCORM and AICC, Captivate SCORM course freezes on load with “Loading…” screen and does not move forward. This is usually seen with only few LMSs which support both SCORM and AICC. When I look at the SCORM API calls to LMS, I don’t see Initialize API being called at all. When dug deeper, I found that Captivate course was loaded as SCORM course by LMS but course was trying to make AICC calls.  Continue reading…

Posted by dnayak11:41 AM Permalink
March 8, 2011

Adobe Captivate Customer Road Show – Meet with Product Management

The Adobe Captivate, Presenter and eLearning Suite Product Management team will meet with customers in the US during the weeks of March 21 and March 28. These are amazing opportunities to participate Continue reading…

Posted by Allen Partridge11:11 PM Permalink
March 4, 2011

Steps to use Flash iPhone packager to create iPhone app. from Captivate SWF

Further to Shameer’s post on “Publish to iPhone from Captivate and eLearning Suite“, here are the next steps to generate the iPhone app. from your Captivate SWF.

These are manual steps and you need to use the terminal/shell to execute the command on a Mac machine where you have your Apple Developer Certificate and Provisioning Profile installed: Continue reading…

Posted by Jayashree Pandeya2:57 PM Permalink

Solution to Inconsistent LMS reporting with Captivate SCORM courses on Mozilla based browsers

Always Captivate SCORM courses have worked fine when I have taken them on Internet explorer but on Mozilla based browsers there have been inconsistencies in reporting course or interaction data. I see that score and status are not updated to most recent activity. The reason for this different behavior of Captivate SCORM courses on IE and Mozilla based browsers is that both use different mechanisms to transfer reporting data from Captivate SWF to the Javascript in enclosing HTML.

On IE, Captivate 4, Action script 2 courses use FS Command as transfer mechanism and Actionscript 3 courses use External Interface based mechanism. Captivate 5 courses only support Actionscript 3 and use External Interface mechanism to transfer reporting data. For Actionscript 2 based courses FSCommand is best transfer mechanism and External Interface mechanism is the best for Actionscript 3 based courses.

On Mozilla based browsers, Captivate courses use Local Connection based mechanism to transfer reporting data from the SWF to Javascript. Local connection based mechanism is unreliable, does not support transferring large data. Local Connection mechanism does not 100% guarantee transfer of data. This is the reason why we see sometimes inconsistent reporting data with Captivate courses when taken on Mozilla based browsers.

So, moving from Local connection based data communication mechanism to External Interface based mechanism on Mozilla based browsers solves the inconsistent data reporting problem. There is simple one line change in SCORM html template which will make Captivate SCORM courses to use External Interface mechanism on Mozilla based browsers.
This issue will be fixed in the upcoming version of Captivate.

Please follow the steps described below. Same for both Captivate 4 and Captivate 5.
• Please go to $CaptivateInstallFolder/Templates/Publish/SCORM/1_2
• You will find Default.htm and Custom.htm
• Please go to line 31, “g_intAPIType = 1;” and change it to “g_intAPIType = 0;”
• Follow the same steps for the Default.htm and Custom.htm in folder $CaptivateInstallFolder/Templates/Publish/SCORM/2004

Modified SCORM1.2 HTML template for Captivate 5 is attached

Modified SCORM1.2 template is also shared on Acrobat.com Default.zip

Posted by dnayak11:58 AM Permalink
February 4, 2011

New set of Captivate 5 tutorials from Adobe

One more announcement carrying on with our focus on training resources for Captivate:  The Adobe documentation team (Smitha) has created a well-structured set of tutorials on Captivate 5. The tutorials are a healthy mix of step-by-step instructions that can serve as a job aid; and videos to provide more depth to the explanation.Irrespective of whether you are looking to understand the basics of Captivate, or if you are looking to spend some serious time exploring the advanced features that help you push the boundaries with Captivate- these tutorials will suit you. The series of tutorials is workflow-based — the users are guided step-by-step to create and publish their projects using Cp. The workflows are categorized into Basic, Intermediate, and Advanced levels, keeping in mind the different skill levels of users. For example, a Basic user is presented with a simple workflow with four quick steps to create a sample demonstration in Captivate. An Advanced user is guided from the designing and setting-up-a-process level to the final refined output of the Captivate project.

Continue reading…

Posted by Shameer Ayyappan7:01 PM Permalink
January 3, 2011

Checked out the eLearning channel on Adobe.tv recently?

We recently updated the eLearning channel on AdobeTV with seven new shows, containing close to 40 new episodes. Most of these are tutorials created for Adobe Captivate 5 and eLearning Suite.

The tutorial videos cover both the new and pre-existing features of Captivate. They also discuss the new UI and workflows in detail. Mark Fletcher, our community expert, has done a wonderful job in creating these videos.

The videos are tagged and organized by Captivate function; And also allow you to comment, rate and ask questions once you sign in.

Make sure you view the videos in full screen mode for full clarity.

Posted by Shameer Ayyappan5:31 PM Permalink
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