Posts tagged "Agent Productivity"

August 9, 2009

Webinar – Driving Self-Service Success in Technical Support

Context – Self-service success is at an all-time low with an industry average of 40%. Self-service Knowledgebases today are mostly based on text based formats – PDF, Doc and HTML.

In this webinar, we will talk about how Captivate has helped create rich media content/videos in knowledgebases to deliver great results on self-service metrics and improving training efficiencies – with no special skills required. The webinar will also show ‘how-to movies’ can help in increasing resolution rates and agent productivity.

John Ragsdale, VP – Technology Research, SSPA and I will be speaking in this webinar.

If you work in the Operations/Quality/Training department in support organizations, you should attend this webinar.

When: Thursday, August 13th, 2009, 9 AM US/Pacific

You can register for the webinar by clicking here.

Posted by Akshay Bharadwaj4:53 AM Permalink
  • Loading
  • Categories

  • Archives

  • Authors

  • Recent Comments

    • jazzad: Hey, I hear you want to learn photoshop .Step by Step and Easy:.
    • Sankaram: yet to get it.. Can you share via drop box? ~Sankaram.
    • Leonie Williams: I’ve emailed the files to you, hopefully they come through this time
    • Sankaram: Hi Leonie Williams, screen shot is the preview in browser.Awaiting for the project. ~Sankaram.
    • Leonie Williams: sure thing, I will email a cutdown version of the file to you and yes it is the submit button and...
  • Captivate & eLearning Videos

    Subscribe to Adobe eLearning on YouTube.

    Check out the latest eLearning Videos on AdobeTV

Recently Approved