Posts tagged "Connection Error"

August 17, 2010

Connection Error in Slide Video

There has been some threads in user forum about the connection error which learners get in Slide Video. I got a chance to closely analyze many of these specific issues and in all the cases it turned out to be server configuration problems.

Some background Info: When you insert video into Captivate as Slide Video, it by default is configured to be progressive download. All you need to do is publish the project and upload the entire publish folder to the server – Some cases just a web server (IIS, Apache etc) and other cases to an LMS. In both these cases, slide video is supposed to work well – you should not be seeing a “connection error” message.

You don’t need to do any more specific changes in your captivate project to get Slide Video working. However some users were continually getting this “connection error”. All these has been due to server (web server or LMS) configuration issues. These things help you correct this:

  1. Make sure your server allows hosting and downloading FLV / F4V files. Here we see some specific setting required for Win 2003 server (though this has nothing to do with Captivate).
  2. You can verify whether your server setting is OK by using any FLV player like this. The URL will be http://<your_server>/<your_publish_folder>/<yourflv>.flv. This way you can test whether the server can serve FLV files at least outside captivate SWF.
  3. You can freely check whether your SCORM package is correctly working with video on scorm.com (here). If this works then it is time you talk to your LMS vendor.
  4. Lastly you need to talk to your LMS / Server vendor regarding video hosting. I have specifically seen situations where the LMS vendor has to change configuration to allow video.
Posted by Sony Kadavan11:01 AM Permalink
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