Posts tagged "Customer Care Training"

March 11, 2012

My Experience with Creating a Scenario-based Course: Part 1

Last week, in a conversation with a Captivate Customer Care Team Manager, I learned that she had some training requirement for the new joinees in the team. We were generally discussing how to train the new employees quickly and effectively. The task was to train them, in a manner that they are well equipped to resolve the customer issues and delight the customers with efficient service. It’s a very important job and they have to do it right each time they pick up the phone and talk to the customer.

After a long discussion, we reached to a conclusion that providing them a simulated learning experience would make sense. So the first idea Continue reading…

Posted by poojajaisingh6:16 PM Permalink
  • Loading
  • Categories

  • Archives

  • Authors

  • Recent Comments

    • SR: Another recent purchaser of Captivate 7! If possible could the ServiceDesk also help me with access to v.8?...
    • Sohel Rana: This is very helpful for everyone how want learn Photoshop. Great work.
    • Juliette: This goes beyond the eLearning field, since it prevents Vimeo movies from playing for example. I...
    • Lo' Roz: thank you man now it works fine. But how to explain to all my customers this manipulation. It will be...
    • Chinmay Baid: This is something to do with chrome settings. Go to chrome://flags/. Search for “Disable...
  • Captivate & eLearning Videos

    Subscribe to Adobe eLearning on YouTube.

    Check out the latest eLearning Videos on AdobeTV

Recently Approved