Posts tagged "Customer Care Training"

March 11, 2012

My Experience with Creating a Scenario-based Course: Part 1

Last week, in a conversation with a Captivate Customer Care Team Manager, I learned that she had some training requirement for the new joinees in the team. We were generally discussing how to train the new employees quickly and effectively. The task was to train them, in a manner that they are well equipped to resolve the customer issues and delight the customers with efficient service. It’s a very important job and they have to do it right each time they pick up the phone and talk to the customer.

After a long discussion, we reached to a conclusion that providing them a simulated learning experience would make sense. So the first idea Continue reading…

Posted by poojajaisingh6:16 PM Permalink
  • Loading
  • Categories

  • Archives

  • Authors

  • Recent Comments

    • Angela Bellinger: Is this still available? I am so in need of learning Photoshop.
    • Traci Takacs: If I have an Apple iTunes Developer or Google Play Developer account, I can just submit this ebook to...
    • Traci Takacs: Thanks. I already own the Adobe software, bought the whole suite, only to use Photoshop. I am so glad...
    • Mohammed Azam: Hi, Any One Got Completion Certificate From This Site adobeknowhow,com Of Adobe Photoshop CC CS5/CS6...
    • Marcelo Dionisio: is it too heavy ? you can add any kind of videos ? how many in a 300 pages book ?
  • Captivate & eLearning Videos

    Subscribe to Adobe eLearning on YouTube.

    Check out the latest eLearning Videos on AdobeTV