Posts tagged "Customer feedback"

August 3, 2010

Adobe Product Improvement Program

Now, you can help in building a better Captivate by just using it. This is a new channel for customers to provide feedback to the captivate team. All you have to do is, Go to Help -> Adobe Product Improvement Program and choose “Yes, Participate”.

The Adobe Product Improvement Program will yield valuable information about how customers use and interact with Captivate.  The program is voluntary and anonymous.

Customers who choose to participate agree to share:

  • System information, such as operating system, processor, locale, browser information and memory installed

  • Captivate features usage information.

No personal information is collected and the collected information follows the terms described in the Adobe privacy policy.

Basically, when you agree to participate,

  1. Information about how you’re using the product, for example, how you use certain features and functions like Object Style Manager, Slide Video are sent to Adobe, but no personal information is collected — it is 100% anonymous.

  2. Participating will not affect user experience or performance of Captivate and will be virtually invisible to you. When you close Captivate,  the collected information is sent to Adobe (no 3rd party is involved)

Adobe Product Improvement Program Dialog

Adobe Product Improvement Program Dialog

By default, you are not participated in the improvement program.

If you haven’t given a preference, the Adobe Product Improvement Program Dialog pops up in the fifth launch of Captivate. You can either give a preference or ignore it.

The information collected will be used to better understand how customers use Captivate and helps in building a better Captivate for the customers moving forward as the years pass by.

Posted by Charith Chowdary K P2:46 PM Permalink
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