Posts tagged "No special skills"

August 9, 2009

Webinar – Driving Self-Service Success in Technical Support

Context – Self-service success is at an all-time low with an industry average of 40%. Self-service Knowledgebases today are mostly based on text based formats – PDF, Doc and HTML.

In this webinar, we will talk about how Captivate has helped create rich media content/videos in knowledgebases to deliver great results on self-service metrics and improving training efficiencies – with no special skills required. The webinar will also show ‘how-to movies’ can help in increasing resolution rates and agent productivity.

John Ragsdale, VP – Technology Research, SSPA and I will be speaking in this webinar.

If you work in the Operations/Quality/Training department in support organizations, you should attend this webinar.

When: Thursday, August 13th, 2009, 9 AM US/Pacific

You can register for the webinar by clicking here.

Posted by Akshay Bharadwaj4:53 AM Permalink
  • Loading
  • Categories

  • Archives

  • Authors

  • Recent Comments

    • Dali: Was this ever fixed? It’s April, 2015, and I’ve just discovered this recording. Very helpful, but...
    • Anne Kimmitt: My question is about the feedback captions in Captivate 8. When I add a multiple choice question, most...
    • Nimmy: Hi there, Have you configured correct answers for your Drag and drop interaction? In other words, Are you...
    • Shriyansh Agnihotri: Hi Amanda, Can you explain the exact issue that you are facing and on which platform. Please...
    • Amanda: Hello Does anyone know if this works with Captivate v7? I have the same problem with ESR’s platform....
  • Captivate & eLearning Videos

    Subscribe to Adobe eLearning on YouTube.

    Check out the latest eLearning Videos on AdobeTV

Recently Approved