Posts tagged "Resolution rates"

August 9, 2009

Webinar – Driving Self-Service Success in Technical Support

Context – Self-service success is at an all-time low with an industry average of 40%. Self-service Knowledgebases today are mostly based on text based formats – PDF, Doc and HTML.

In this webinar, we will talk about how Captivate has helped create rich media content/videos in knowledgebases to deliver great results on self-service metrics and improving training efficiencies – with no special skills required. The webinar will also show ‘how-to movies’ can help in increasing resolution rates and agent productivity.

John Ragsdale, VP – Technology Research, SSPA and I will be speaking in this webinar.

If you work in the Operations/Quality/Training department in support organizations, you should attend this webinar.

When: Thursday, August 13th, 2009, 9 AM US/Pacific

You can register for the webinar by clicking here.

Posted by Akshay Bharadwaj4:53 AM Permalink
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