Posts tagged "Resolution rates"

August 9, 2009

Webinar – Driving Self-Service Success in Technical Support

Context – Self-service success is at an all-time low with an industry average of 40%. Self-service Knowledgebases today are mostly based on text based formats – PDF, Doc and HTML.

In this webinar, we will talk about how Captivate has helped create rich media content/videos in knowledgebases to deliver great results on self-service metrics and improving training efficiencies – with no special skills required. The webinar will also show ‘how-to movies’ can help in increasing resolution rates and agent productivity.

John Ragsdale, VP – Technology Research, SSPA and I will be speaking in this webinar.

If you work in the Operations/Quality/Training department in support organizations, you should attend this webinar.

When: Thursday, August 13th, 2009, 9 AM US/Pacific

You can register for the webinar by clicking here.

Posted by Akshay Bharadwaj4:53 AM Permalink
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    • Richard Broom: This is a very good point. In Captivate 7 I could (and did) publish to .exe and .dmg. This facility is...
    • Megan Hamilton: I’m using Captivate 7 and have a question…I created a quiz and have an advanced action...
    • Carolina: Hey i have a question for Captivate 8, i try to export my project in .exe and i cant find the way to do...
    • Lynn LCC: I am on Captivate 8 and using Windows 7 and Office 2013. When I try to convert PowerPoint presentations, I...
    • Jeffrey: Thanks Dan. I have done just that on the TOC. It does collapse and expand as the client desires, I was...
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