September 13, 2013
It’s no secret that Educators and trainers have been flirting with virtually any solution that will alleviate the doldrum of yet another mind numbing info-dump. Learners hate cycling through countless pages of online reading – only to be challenged with a ‘quiz’ to demonstrate that they’ve either read or already knew everything that was contained in the early pages of an online lesson.
One often considered method is ‘Gamification.’ Gamification is one of those Continue reading…
April 16, 2012
In Part 1 of this blog series, I shared my experience about the content acquisition and analysis phase for creating a scenario-based course. In Part 2, I shared how I created a storyline and identified the critical steps in it and further started storyboarding and shared the introduction screen with you. When storyboarding for this course, the single most important thing for me was to keep it conversational and follow the actual lingo that the customer care representatives are supposed to follow.
The introduction screen helped us understand that Lisa was a new joinee in the team and she was about to take her first call. In the next screen, we need to show how she starts the call and what the customer issue was. I got this information by listening to the recorded calls and SME interviews.
Here goes Continue reading…