Context – Self-service success is at an all-time low with an industry average of 40%. Self-service Knowledgebases today are mostly based on text based formats – PDF, Doc and HTML.
In this webinar, we will talk about how Captivate has helped create rich media content/videos in knowledgebases to deliver great results on self-service metrics and improving training efficiencies – with no special skills required. The webinar will also show ‘how-to movies’ can help in increasing resolution rates and agent productivity.
John Ragsdale, VP – Technology Research, SSPA and I will be speaking in this webinar.
If you work in the Operations/Quality/Training department in support organizations, you should attend this webinar.
When: Thursday, August 13th, 2009, 9 AM US/Pacific
You can register for the webinar by clicking here.