New Adobe Community Experts – Class of 2009

Adobe periodically rewards active members in the user community through the Adobe Community Expert program, which is meant to encourage peer-to-peer communication about our products.
As an “ACE”, you can receive several benefits, including:
– Software
– Adobe Breeze Presentation account for community use
– Technical Presentations
– Pre-launch product information
– Free certification
– Bio on the website
– Participation in special Adobe programs
– Access to Adobe via list serves

Recently, some of the most prominent and active Community Help moderators have been welcomed to the ACE program as part of the “class of 2009”. So here are the folks who voluntarily support Community Help through continuous engagement with the community:

Gerhard Koren, all Adobe products
Sven Brencher, all Adobe products
Lori Kassuba, Acrobat
Lutz Albrecht, After Effects
Alexandre Czetwertynski, After Effects
Rick Gerard, After Effects
Herve Girolet, Web Development
David Hogue, Fireworks
Matt Stow, Fireworks
Sean McCormack, Lightroom
Gene McCullagh, Lightroom
Gerald Singelmann, InDesign
Geoff Walker, Lightroom
Chris Tarantino, Photoshop
Michael Mayerle, Photoshop
Yves Chatain, Photoshop

Kudos to all of them! And a big “thank you” to our Adobe community!

Behold, ColdFusion fans: the ColdFusion search engine is here!

For all ColdFusion fans out there, we have added ColdFusion to our search index. What does this mean? Well, you get your own, handy-dandy search engine specialized for ColdFusion resources, which doesn’t include just the “official” Adobe documentation, but also an expert selection of resources (tutorials, blog posts, etc.) from the community.

If your favorite ColdFusion resource is not included, don’t despair. Just contact one of the folks managing the search engine with your suggestion.

Enjoy! And let us hear how you find the search.

Adobe Community Help: the Movie

Recently, our friends at Adobe TV have released a movie clip which gives a better overview of what Community Help is, and how you can use it to get the most out of it.


OpenSearch plugins available for your browser

If you use one of the later versions of Firefox or Internet Explorer, you’re probably aware of the built-in search field, usually located in the top-right corner of your browser’s UI, which provides instance access to the most popular search engines. If you’re one of those geekier types (like us :)), you also know that this search field can be easily customized to point to virtually any custom search engine, not just the big, popular ones.

What we’ve done recently in Community Help was to release a set of OpenSearch plugins that do just that: they make your browser’s search field point to a custom search engine dedicated to your favorite Adobe product. So if you’re an avid ColdFusion programmer or Photoshop power user, you can trigger a search right from your browser, which will serve high-quality results for that particular product.

Browser search

Read along to see how this works.

Continue reading…

Today’s top stories …

It’s been a little over a week since we announced and I’m excited to see our lil’ ol’ webservice picking up some coverage in the news. Here’s a few excerpts and highlights.

First, there are our friends over at Google…
“Adobe is using Google Site Search as part of Creative Suite 4’s Community Help to connect suite customers to Help content on and off”

And our very own John Nack doing a guest spot on the official Google Blog:
“We’ve plugged the whole community brain trust right into the Suite and used the power of Google Site Search to do it. Creative Suite 4 customers can find fast, relevant information from our online communities, without ever having to leave their desktop work environments, making design faster and more fun.”

Continue reading…

Introducing Adobe Community Help

Did you ever search Google for answers about your Adobe products? Your query could return 100,000 or a million results. The web is full of answers—but which ones are the most relevant, reliable and helpful?

As an Adobe product user, we know you have many places to look for answers and many choices for learning and support content. What if there were a way to get those answers exactly when you need them? And what if you could also learn from others’ experiences or get mutual support and ideas from expert peers?

Creative Suite 4 introduces Adobe Community Help, an integrated online environment for instruction, inspiration, and support. Community Help combines content from Adobe Help, Support, Design Center, Developer Connection, and Forums—along with great online community content—so that users can easily find the best and most up-to-date resources. Access tutorials, technical support, online product help, videos, articles, tips and techniques, blogs, examples, and much more.

Community Help enables users to contribute content and add comments to all learning content on And now it’s also easier to find and browse support and learning content on, with new product Learning and Support Centers that integrate troubleshooting, online product help, articles and examples by designers and developers all on one web page, along with a powerful search tool.

Community Help features will soon be available in all languages. Additionally, products in English, German, French, Spanish, Italian, Dutch, Portuguese, and Japanese will include community content and comments, moderated by Adobe and community experts.

Continue reading…