Adobe Community Help

Adobe periodically rewards active members in the user community through the Adobe Community Expert program, which is meant to encourage peer-to-peer communication about our products.
As an "ACE", you can receive several benefits, including:
- Software
- Adobe Breeze Presentation account for community use
- Technical Presentations
- Pre-launch product information
- Free certification
- Bio on the adobe.com website
- Participation in special Adobe programs
- Access to Adobe via list serves

Recently, some of the most prominent and active Community Help moderators have been welcomed to the ACE program as part of the "class of 2009". So here are the folks who voluntarily support Community Help through continuous engagement with the community:

- Gerhard Koren, all Adobe products
- Sven Brencher, all Adobe products
- Lori Kassuba, Acrobat
- Lutz Albrecht, After Effects
- Alexandre Czetwertynski, After Effects
- Rick Gerard, After Effects
- Herve Girolet, Web Development
- David Hogue, Fireworks
- Matt Stow, Fireworks
- Sean McCormack, Lightroom
- Gene McCullagh, Lightroom
- Gerald Singelmann, InDesign
- Geoff Walker, Lightroom
- Chris Tarantino, Photoshop
- Michael Mayerle, Photoshop
- Yves Chatain, Photoshop

Kudos to all of them! And a big "thank you" to our Adobe community!

Posted by Marius Zaharia at 5:32 AM | Permalink | Comments (5)

For all ColdFusion fans out there, we have added ColdFusion to our search index. What does this mean? Well, you get your own, handy-dandy search engine specialized for ColdFusion resources, which doesn't include just the "official" Adobe documentation, but also an expert selection of resources (tutorials, blog posts, etc.) from the community.

If your favorite ColdFusion resource is not included, don't despair. Just contact one of the folks managing the search engine with your suggestion.

Enjoy! And let us hear how you find the search.

Posted by Marius Zaharia at 5:39 AM | Permalink | Comments (1)

Recently, our friends at Adobe TV have released a movie clip which gives a better overview of what Community Help is, and how you can use it to get the most out of it.

Enjoy!

Posted by Marius Zaharia at 5:29 AM | Permalink

If you use one of the later versions of Firefox or Internet Explorer, you're probably aware of the built-in search field, usually located in the top-right corner of your browser's UI, which provides instance access to the most popular search engines. If you're one of those geekier types (like us :)), you also know that this search field can be easily customized to point to virtually any custom search engine, not just the big, popular ones.

What we've done recently in Community Help was to release a set of OpenSearch plugins that do just that: they make your browser's search field point to a custom search engine dedicated to your favorite Adobe product. So if you're an avid ColdFusion programmer or Photoshop power user, you can trigger a search right from your browser, which will serve high-quality results for that particular product.

Read along to see how this works.

Continue reading "OpenSearch plugins available for your browser" »

Posted by Marius Zaharia at 12:39 AM | Permalink | Comments (2)

It’s been a little over a week since we announced and I’m excited to see our lil’ ol’ webservice picking up some coverage in the news. Here’s a few excerpts and highlights.

First, there are our friends over at Google...
"Adobe is using Google Site Search as part of Creative Suite 4's Community Help to connect suite customers to Help content on and off Adobe.com."

And our very own John Nack doing a guest spot on the official Google Blog:
"We've plugged the whole community brain trust right into the Suite and used the power of Google Site Search to do it. Creative Suite 4 customers can find fast, relevant information from our online communities, without ever having to leave their desktop work environments, making design faster and more fun."

Continue reading "Today's top stories ... " »

Posted by Mark Nichoson at 4:38 PM | Permalink | Comments (1)