Author Archive: Mark Nichoson

Today’s top stories …

It’s been a little over a week since we announced and I’m excited to see our lil’ ol’ webservice picking up some coverage in the news. Here’s a few excerpts and highlights.

First, there are our friends over at Google…
“Adobe is using Google Site Search as part of Creative Suite 4′s Community Help to connect suite customers to Help content on and off Adobe.com.”

And our very own John Nack doing a guest spot on the official Google Blog:
“We’ve plugged the whole community brain trust right into the Suite and used the power of Google Site Search to do it. Creative Suite 4 customers can find fast, relevant information from our online communities, without ever having to leave their desktop work environments, making design faster and more fun.”

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Introducing Adobe Community Help

Did you ever search Google for answers about your Adobe products? Your query could return 100,000 or a million results. The web is full of answers—but which ones are the most relevant, reliable and helpful?

As an Adobe product user, we know you have many places to look for answers and many choices for learning and support content. What if there were a way to get those answers exactly when you need them? And what if you could also learn from others’ experiences or get mutual support and ideas from expert peers?

Creative Suite 4 introduces Adobe Community Help, an integrated online environment for instruction, inspiration, and support. Community Help combines content from Adobe Help, Support, Design Center, Developer Connection, and Forums—along with great online community content—so that users can easily find the best and most up-to-date resources. Access tutorials, technical support, online product help, videos, articles, tips and techniques, blogs, examples, and much more.

Community Help enables users to contribute content and add comments to all learning content on Adobe.com. And now it’s also easier to find and browse support and learning content on Adobe.com, with new product Learning and Support Centers that integrate troubleshooting, online product help, articles and examples by designers and developers all on one web page, along with a powerful search tool.

Community Help features will soon be available in all languages. Additionally, products in English, German, French, Spanish, Italian, Dutch, Portuguese, and Japanese will include community content and comments, moderated by Adobe and community experts.

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