Connect Meetings do not inherit the properties from its base template.

We have optimized meeting utilization of available bandwidth in Connect Version 9.2.2c and made some changes to retain these settings.

Earlier than 9.2.2c:

New meetings retained their preference settings (for ex., Bandwidth configuration LAN/DSL/MODEM) from its base template).

9.2.2c and above:

New meetings do not retain their preference settings (bandwidth settings in 9.2.2c and video settings in 9.3+) from base templates.

Example:

On Connect 9.2 and previous versions:
1.       Create a template and change the Room bandwidth to Modem.
2.       Moved the meeting in shared template folder.
3.       Create a new meeting using the above template and the Room bandwidth should be Modem.

Test with Connect 9.2.2c
a.      Created a new Room with base template as Step 1 above.
b.      Now, the room bandwidth will be DSL (default setting).
c.      Note: preferences in the Template created in Step 1 are still set to Modem

Bandwidth settings are removed from the User Interface in Connect 9.3.  Video and screen-share settings can be adjusted according to bandwidth/requirement.

Frames Per Second during screen-sharing in Connect Meeting

How many frames per second (FPS) are broadcast during Connect live meetings?

Frame rate, also known as frame frequency and frames per second (FPS), is the frequency (rate) at which an imaging device produces unique consecutive images called frames. The term applies equally well to film and video cameras, computer graphics, and motion capture systems. Frame rate is most often expressed in frames per second (FPS) and is also expressed in progressive scan monitors as hertz(Hz).” –Wiki.

We can change the Video quality from a meeting room by going to Meeting – Preferences – Screen Share: Low, Medium, Standard (default) and High.

The data in tabular format:

Bandwidth/Video Quality Quality FPS Max Resolution
LAN/High 90 20 640*480
LAN/Standard (Default) 80 15 640*480
LAN/Medium 75 10 320*240
LAN/Low 70 8 320*240
DSL/High 85 15 640*480
DSL/Standard 80 10 320*240
DSL/Medium 75 8 320*240
DSL/Low 70 4 320*240
Modem/High 80 15 320*240
Modem/Standard 75 10 320*240
Modem/Medium 70 8 320*240
Modem/Low 70 4 160*120

Note: In C9.2, there were 12 quality levels:  480p will still be the max @ 20fps.

In C9.3, only Low, Medium, Standard and High quality options are available dependent on the level set for video quality in meeting preferences:

Video Quality Quality FPS Max Resolution
High 90 20 640*480
Standard (Default) 80 10 320*240
Medium 75 8 320*240
Low 70 4 160*120

Adobe Connect Supported Video Input Resolution Options

An interesting question came up that other may have: What are the supported video input resolutions for Connect? I am testing a Matrox MXO2 Mini that allows me to send a variety of different resolutions through a USB shim that can be used in Connect. I have tried a number of resolutions that will either not show a full frame of video or no video at all. Can I get a list of the supported video input resolutions?

Answer:

For 4:3

160×120
320×240
640×480

For 16:9

214×120
427×240
854×480

VoIP Bandwidth and Microphones

When using the Nellymoser codec, one microphone might produce more bandwidth over against another. Nellymoser accepts five different microphone rates values: 5, 8, 11, 22 and 44. Each of these rate values consumes bandwidth of roughly double its value. For example the 8kHz setting consumes roughly 16kbps and 11kHz setting consumes roughly 22 kbps. The default rate value is 8kHz. This may vary depending on the sound capture device in use.

The Flash Player microphone reference documentation reads:

“The default value is 8 kHz if your sound capture device supports this value. Otherwise, the default value is the next available capture level above 8 kHz that your sound capture device supports, usually 11 kHz.”

It is possible for two different microphones to consume different amounts of bandwidth.

In case of the Speex codec, it has a fixed sampling rate of 16kHz. Speex allows control of the quality by offering us 11 different encoding quality options. See the following reference table :

 

Speex NellyMoser
Quality (EncodeQuality)Mic rate is fixed at 16 Bandwidth(kbps) Quality (Mic Rate) Bandwidth (kbps)
0 3.95 5 11.025
1 5.75 8 16
2 7.75 11 22.05
3 9.80 22 44.1
4 12.8 44 88.2
5 16.8
6 20.6
7 23.8
8 27.8
9 34.2
10 42.2

 

Adobe Connect supports three Speex settings:

  • Fast : Encode Quality 4
  • Good : Encode Quality 6
  • Best : Encode Quality 8

Increasing the encoding quality will increase the quality of the stream but will also require greater bandwidth. The Speex codec is optimized for voice and also includes voice activity detection that allows it to reduce bandwidth

Adobe Connect 9.3 Concurrent Learner Licensing Updates

Adobe Connect 9.3 Concurrent Learner Licensing Updates

As we released Adobe Connect 9.3, we began to more accurately track Concurrent Learner licensing usage (i.e., licensing of the Adobe Connect Training Module), with reporting available in the “Reports” section of Adobe Connect Central to provide specific usage metrics.  With increased accuracy of concurrency measurement introduced in version 9.3, you may reach your concurrency limits more quickly due to this change.  Here is an FAQ around this update:

http://helpx.adobe.com/adobe-connect/kb/connect-93-concurrent-learner-licensing.html

Incorrect Timezone displayed on Event Catalog & Event Info Pages

There are a few inconsistencies you might experience with the timezone that is displayed on the Event Information and Catalog pages. Below are a few issues you might encounter which I am listing for clarification :

Environment : Adobe Connect Hosted

Version : 9.x

1)    Timezone displayed on Event catalog or Event information pages might not be correct if the Event timezone or user’s local timezone belongs to one of the Australian timezones :

For Example , if your Event timezone is set to Sydney time and your local system time is also Sydney time, however when you launch the Event Catalog or the Event information pages, it might show up a completely different timezone there like, CHUT timezone.

Workaround : The user can choose any other timezone from the dropdown on the catalog as per their requirement in the meanwhile.

Additional Information :  This has been logged as Bug#3843662 and Engineering is currently working on implementing this in the CQ application.

 

2)    Time zone displayed in Upcoming Events and Event info might be incorrect if the UTC offset on the client locale and Event timezone, belongs to multiple timezones that have the same offset in the current moment :

For Example, my current Local System and Event time zone is Arizona (which belongs to UTC-7) but on event catalog it is displaying Mountain time which also belongs to UTC-7 time.

Workaround : The user can choose any other timezone from the dropdown on the catalog as per their requirement in the meanwhile.

Additional Information :  This has been logged as Bug#3834669 and Engineering is currently working on implementing this in the CQ application.

 

3)    Time zone abbreviation shown on the Event registration page for Australian time zone is incorrect :

For Example, Create an event with time zone (GMT+10:00) Canberra, Melbourne, Sydney and publish the event.  Preview of “event info/registration page” shows the event start time in the format “Saturday, May 16, 2015 10:15:00 PM EST – 11:15:00 PM EST” instead of AEST. However, the system is expected to show the time zone abbreviation as AEST.

This can also occur if you change the timezone on the Event Information pages to an Australian timezone.

Additional Information :  This has been logged as Bug#3845144 and Engineering is currently working on implementing this in the CQ application.

 

If you are running into one of these issues, please contact Support and provide your account information to us. We will add your information to the list of affected users.

Keep tracking this page for latest updates on these bugs.

 

Connect Meeting remains active after the Meeting is over

Issue : Connect meeting shows active after the Meeting is over

Environment : Hosted and On-premise

Reason : If the host just closes the Meeting browser by clicking the X in the upper right side of the add in or browser, then the Meeting will remain active and will wait for all users to leave the Meeting room; it could wait for up to 12 hours before closing the Meeting room. Keeping a Meeting open this long runs risks that could affect the Connect server’s ability to martian Meeting state.

Meetings that remain active and in process will appear as active in reports. End the meeting by clicking on Meeting >End Meeting. If you click on Meeting > End Meeting then session is ended for all the users currently in that meeting room and all users would get message that the meeting has ended. This triggers the Connect server to save the state of meeting and end the supporting processes. This is safe since it ensures that the meeting is ready for next session with all the content which was used during the last session.

Hosts should select the  End Meeting option instead of clicking the “X” in the upper right of the browser or add in. Notice also that in the case of multiple hosts, one may choose to Exit Adobe Connect as well. See the GUI options under the Meeting menu highlighted below:

Exit meeting 2

 

Meting 2

NOTE : For PPU Accounts, if a Meeting host exits from a Meeting clicking the “X” in the upper right of the browser or add in, instead of Ending the Meeting , the Meeting will continue in a billable mode and the customer will  continued to get charged until the Meeting is ended by the server timeout.

PDF document does not upload into Adobe Connect

Problem: Adobe Connect could not process this document for viewing. (Either the full document does not upload or some pages of within a document do not upload)

NA5

 

Environment:

Adobe Connect Hosted/Licensed

Resolution:-

Use the “Sanitize Document” Feature to get rid of all the following types mentioned in the image attached below. Depending on the version of Acrobat you are running, you may need to install a trial version of Adobe Acrobat Pro to use this feature.

 

image001

Using the Connect Meeting Whiteboard on Mobile Devices

Whiteboard features on Mobile are not OS dependent, rather, they are device dependent. While whiteboard content display is available on phones, whiteboard authoring is supported on tablets.  This is completely independent of the OS and applies to both iOS and Android.

The screen size is the primary mitigating factor; traditionally even the best phones have been too small to be used for effective whiteboard authoring: Pixel dimensions and resolution on phones have limitations that do not affect tablets. More specifically, while smartphone users can view the markup objects drawn by both tablets and desktop users, the following editable whiteboard feature are available on tablets:

  • drawing with the pencil tool or pen
  • the arranging object tool
  • the rectangle, ellipse, star and cross
  • the highlighter
  • move objects
  • delete objects
  • advance slide
  • undo
  • hide/unhidden menu
  • the line tool
  • single arrow, double arrow and 3D arrow
  • check mark

Note: The green pointer must be enabled by the Host on a computer. Mobile devices can display the green pointer.

Duplicating an Adobe Connect AEM-based Event

Here are some troubleshooting tips that will help you if you see problems when attempting to duplicate and an Event:

Request Not Processed –

rnp

You will find this error message pattern in the log files:

[10-20 16:44:33,196] https-8443-4987 (INFO) Exception thrown

java.io.FileNotFoundException: \\connect.mywildurl.com\ACPwurlprod1\content\65123440\766567822-1\output\.snapshot\CONNprod1_2014-09-09_08-00\cutest_pygmy_goat.jpg (The system cannot find the path specified)

The first thing to do if you see the message “Request Not Processed” is to:

  • Go to the event
  • Re-upload the images for that event
  • Then try to duplicate it again

You may look in the log files for the following error message pattern if the problem persists but that will most certinaly solve it:

Keep in mind also that when duplicating an Event, even though the email options for any Event allows you to customize and save iCal email messages for Email Templates, nevertheless upon duplicating an Event there is only certain information that is copied/duplicated and customized email templates are not included.

Note also that duplicate Events are handled as new events in the database; there is not any specific flag that differentiates duplicate Events from original Events.