Users are Unable to join /enter Meeting Room

Environment: Hosted

Reason:

1. Forgot password/password does not work

2. Don’t have a user ID and password to get into a meeting

Solution:

1. Try using the Forgot your password link to set a new password. If this Doesn’t work contact your account administrator to verify access for the account.

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2.If you don’t have an user ID and password to get into a meeting contact your Connect Administrator to request the same.

Guest logins are also an option for meetings, but must be approved by the Meetings Host. With private meetings, the Meeting Host must approve guest login requests.

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Creating an open access meeting where Participant don’t require approval to join.

Environment: Hosted

Issue: In large meeting/seminar rooms if the meeting is created using the access type “Only registered users and accepted guests may enter the room” then the host approves each guest’s entry request to allow them in the meeting.

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Solution: To avoid this situation always select the access type “Anyone who has the URL for the meeting can enter the room

  •        Go to Meeting > New Meeting

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  • Enter the required Meeting Information and  select access type as  “Anyone who has the URL  for the meeting can enter the room”

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  • In case you need further assistance contact Adobe Connect Support for help.

Note: If you choose the access level to ‘Anyone who has the url can enter the meeting’, you might experience a security risk as well, as any unintended user who gets the url can also try to join the meeting and create disruptions, which would be problematic to the rest of the attendees. 

Record Meeting option is disabled in Meeting Room

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Reason: Only Adobe Connect Administrator has the rights to disable/enable the Record Meeting Option in Meeting Room depending on the requirement/needs.

Environment: Hosted

Solution:  To enable Record Meeting option in Meeting

  • Go to Administration > Compliance and Control > Recordings and Notice

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  • Now uncheck the option Lock recording settings for all meeting

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Note: If you are not able to access Administration tab contact your Adobe Connect Account Administrator.

Administrator joins/enters meeting room as a participant

Reason: In Named Host pricing model user should be a part of Meeting Host group in order to enter the Meeting room as a Host. You will not be able to enter the Meeting room as a Host if you are member of only the Administration Group.

Solution: 1. Check your Group Membership

  • Go to My Profile > Group Membership

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If you don’t see Meeting Host listed there then follow below mentioned steps.

2. In order to be the part of the Meeting Host group Go to Administration > Users and Groups

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  • Select Meeting Hosts Group and then click on Information

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  • Click on View Group Members

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  • Select your Name and click on Add to add yourself to the Meeting Host Group

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  • Once you are the part of the Meeting Host group , your name will appear under Current Group Members

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Note: If you are still getting the same issue contact Adobe support for help.

In Connect Meeting, Clicking “Don’t show this dialog again” has no Effect on the Tips Dialog

Issue: Upon startup, Tips for using Adobe Connect for Hosts is displayed. After clicking on “Don’t show this dialog again” and dismissing the dialog, the next time Connect is launched the dialog is again displayed.

dialog.fw

This is caused by a problem storing the changes locally available to flash applications on client machines. Here are workaround steps:

  1. Open the connect meeting in the IE/Firefox. You can append launcher=false to the meeting URL to open it in browser: <url>/?launcher=false
  2. Right click on the meeting and select Settings; the  flash dialog GUI will appear:

flash1.fw

3. Click on the folder icon:

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4. Check that the variable for storage is allowed and is greater than 0 and also check to see if the Currently used variable is equal to the allowed value.

5. If the Currently used variable is showing 0 then close this dialog and again right click on meeting and open the Global Settings. The following dialog will appear:

flashglobal.fw

6. Click on Local Storage Settings by Site:

flashglobal2.fw

7. Make sure that the Adobe Connect server is listed there and it is allowed as depicted in the third column. If it is not allowed, then allow it using the drop-down menu.

Video pod missing from Pods menu in meeting room

Issue: Video pod missing from pod menu in meeting room.

Description:

Create a new meeting room.
Launch the meeting room and click on Pods.
Under drop down you will see that video pod is missing.

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Reason:

There is a feature id = 9 in PPS_ACCOUNT_FEATURES table in database. Check the table and find whether row with Feature_ID=9 is listed.

Resolution:-

Open the table PPS_ACCOUNT_FEATURES and look for feature_id=9.

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Delete the entire row.

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Restart the connect service and flash media server.
Create a new meeting room and video pod should be listed under Pods menu.

Note: This resolution only applies to On-Premise accounts.

 

 

 

Adobe Connect Offline Recording Option Captures and Records Local Client Screen Activity

Adobe Connect Offline Recording Option Captures & Records Local Screen Assets:

While in the process of creating an offline recording in Connect, the recording will capture extraneous desktop application activity if Windows is in Non-Aero mode

To stop extraneous recording,  turn on the Aero theme: Control Panel\All Control Panel Items\Personalization – choose any Aero theme.

aero.fw

This workaround will limit the offline recording to the Connect Meeting archive.

Here is the related forum discussion for reference: https://forums.adobe.com/message/6629306#6629306

Hiding attendee pod in meeting

Hiding attendee pod in meeting

Introduction: With Adobe Connect A host can hide the attendee pod as per need of the session

Environment: Hosted

Solution:

With Adobe Connect a lot can be done in a Meeting. The host has rights to do most of possible things. Out of which hiding the ‘Attendee Pod/list’ is one option the host has while the meeting is going on, so that only the user who has permission can check the attendee list like host or presenter or no one.

There are two ways of hiding the Attendee Pod:

  1. Moving the Attendee Pod to the Presenter Only Area.
  2. Hiding the Attendee Pod from the ‘Pods’ option in the Meeting.

The first option lets the host and presenter see the Attendee pod while the meeting is going on and helps in managing the attendees in the Presenters only Area, while in the second option the Attendees pod is completely hidden. In order to make any changes the host has to first enable the attendee pod.

Moving the Attendee Pod to the Presenter Only Area.

  • Launch the meeting.
  • Click on ‘Meeting’ on top left corner.
  • Click on ‘Enable Presenter Only Area’ option.
  • Drag and drop the ‘Attendee Pod’ to the Presenter only area.

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Hiding the Attendee Pod from the ‘Pods’ option in the Meeting.

  • Launch the Meeting.
  • Click on ‘Pods’.
  • Then uncheck the ‘Attendee List’ option.

PODS

Change meeting room background

Introduction: With Adobe Connect a host can always change the background of a meeting as per the requirement of the session.

Environment: Hosted

Solution:
To change the background of a Meeting, the host has to simply follow these steps:

  • Launch the meeting.
  • Click on ‘Meeting’ on top left corner.
  • Click on ‘Preferences…’.
  • And then in ‘General’ settings page, upload the image.
  • Click done and the image selected becomes the background of the meeting room

.background

How to use – Adobe Connect captioning -Closed Caption Pod

With the Adobe Connect Closed Caption Pods extension from Adobe ensures that participants who are deaf or hard of hearing may fully participate in online meetings and events.

The extension is available free of charge to Adobe Connect customers.

Meeting organizers hire professional captioning services from providers such as the Media Access Group at WGBH, Caption Colorado, and Caption First. Professional stenographers attend the Adobe Connect meeting or teleconference to listen to the audio and transcribe the information using specialized stenographer’s keyboards. This information is transmitted to a captioning server

The captions are transmitted to the Adobe Connect Meeting and viewed by the end users. Meeting participants have the ability to customize the caption font size and color settings to enhance readability. Participants can even skip back to re-read previous captions and then fast forward to the current captions. Participants may individually choose to display or not to display captions on their individual screen. Participants can optionally save the captions as a transcript and download them at the conclusion of a meeting.

1. Loading the Closed Caption Pod into your meeting

Meeting Hosts or Presenters can upload and share the ClosedCaptionPod.swf file from the Share pod to start the Closed Caption extension. Simply select Share Document

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Next, choose Browse My Computer2

And finally select the AC9_ClosedCaptioning_v.3.3 file to load.

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At any point in time, the Host or Presenter can stop sharing this extension by clicking the “Stop Sharing” button in the toolbar of the Share pod, however if you close the Pod all connections will be closed and any recorded transcripts will be lost.

2. Establishing and managing connections

1. After the Host launches the Closed Captioning Pod, they can simply click on the “+” tab to create the first connection.

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2. On the New Connection tab, the Host can choose to Configure Connection by selecting a caption provider or “Other” in a dropdown menu. The Host selects the provider and the relevant connection form is revealed. Prior to establishing a connection, the tab will be titled “New Connection” and the circular-slashed red “not-connected” icon will be shown on the tab.

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Providers such as the Media Access Group at WGBH, Caption Colorado, and Caption First require subscription which would allow you to further use the pod once you are subscribed and successfully connected to their network.