Archive for July, 2012

Error configuring secure LDAP (LDAPS) with Adobe Connect

Problem:

While trying to save the Connection Settings under Directory Service Settings on Admin console the following error gets displayed:

Your settings were successfully saved but LDAP connectivity could not be verified. Please check your LDAP URL and port.

 Reason:

The problem occurs because certificates are placed at the wrong location. The following error will be logged in debug.log file under {root-install-drive}\breeze\logs\support :-

[Root exception is javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target]

Solution:

In order to resolve the issue copy the cacerts to {root-install-drive}\Breeze\8.x.x.x\jre\lib\security and restart Adobe Connect service. Try to save the Connection Settings and it should work as expected.

User can’t be added to either Learners group or Training Managers group

Problem:

User can’t be added to either Training Mangers Group or Learners Group. While trying to add an user to either of these groups we get an error: “Operation Size error”.

Reason:

The problem occurs because Named Training Learners is set to 0 and if you check the Current Group Members for Learners Group you would find Training Managers Group to be added into Learners Group. Since the Training Learners Limit is set to 0 neither you can add nor delete any user from it because it should have a value greater than 0 in the database to allow those changes. Please see the licensing details below in case of this very issue.

In order to verify the issue, login to your account and check under Administration Tab to see if Named Training Learners limit is set to 0/0.

Named Learner Pricing Model

Training Managers:   1 / Unlimited
Named Training Learners:   0 / 0
Training Concurrent Learner License Limit:   Unlimited

Solution :

Call Adobe Support and provide the following KB to support engineer:

https://help-internal.adobe.com/content/help/en/adobe-connect/kb/error-adding-user-learners-group.html

Note: The above KB is internal to Adobe and is not accessible publicly.