Archive for February, 2013

Adobe Connect 9 – Flash Player Issues with Osprey Capture Card 260e

Problem :

We have identified an issue with Osprey Capture Cards version 260e being unable to publish video stream in a video pod in an Adobe Connect meeting.

Users might encounter blank stream being published when using this card with the latest flash plugin FP11.5 or if  having this used with High Video Resolution(640*480) from the Adobe Connect add-in.

Environment :

Adobe Connect 9 Hosted/Licensed Video Pod

Reason :

This has been identified as a bug by our Flash team and we are working with Microsoft to get a resolution for this.

 

Solution :    ** We have released a solution to fix this problem now  **

  • Please go ahead and uninstall the current version of the Connect addin from your computer.
  • Download and install the latest version from here which contains a fix for the issue :  

http://www.adobe.com/support/connect/downloads-updates.html#meeting-add-ins