Archive for April, 2013

Curriculum reports

Curriculum reports show how learners use a curriculum and the courses and virtual classrooms in the curriculum. The curriculum report lists summary information, such as how many learners are enrolled and how many are in progress. The report also shows information about learners enrolled in the curriculum, including their name, status, and the last time they accessed the curriculum.The curriculum objects report lists information by learning objects, usually a course or virtual classroom. You can see data such as the name of the learning object, the average learner score for the object, and if prerequisites are set. Viewing curriculum object data can help you analyze how learners are using specific objects within a curriculum.How to create curriculum reports

  1. Log in to Adobe Connect Central and click Reports.
  2. Click Curriculum.
  3. Select a curriculum from the Training library and click Next.
  4. Click Specify Report Filters. (Optional) Enter a date range and/or select a specific User Group(s).
  5. Click Add or Remove Report Fields. Select and deselect the fields to display in the report.
  6. Click Options. Select the curriculum report to create: Curriculum Report or Curriculum Report Showing Curriculum Objects.
  7. Click Create Report.
  8. (Optional) If you selected Curriculum Report Showing Curriculum Objects in step 6, click the name of any learning object in the generated report. Clicking a name creates a report about the specific learning object.

 

The table lists the specific information that appears in columns within curriculum reports. All column headings do not appear in all curriculum reports.

Column heading Description
Active version If there are multiple versions of the curriculum object, the latest version is listed here.
Average score The average learner score for the curriculum object.
Certificate A system-generated number that proves the learner completed the curriculum and provides the learner with a unique ID. (Curriculum status for a learner must be complete or passed to receive a certificate number.)
Contents Description of curriculum object, such as presentation or Flash movie file.
First name First name of the learner enrolled in the curriculum.
Group All groups the learner is a member of are listed here. This column does not sort.
Last access Last time the learner opened the curriculum.
Last name Last name of the learner enrolled in the curriculum.
Learning object Name of the learning object.
Number complete Learners who have completed the curriculum.
Number enrolled Learners who have enrolled in the curriculum.
Number in progress Learners who have started, but not yet completed the curriculum.
Number not started Learners who have not started the curriculum.
Percentage complete Percentage of learners who have “Completed” status for the curriculum object.
Prerequisites Curriculum objects that must be completed before attempting the curriculum object listed on this line.
Required or Optional States if learner must complete the curriculum object to complete the curriculum or if the object is optional.
Status Where the learner is in the curriculum workflow. For example, the learner has not opened the course (Not Started), has opened but not completed the course (In Progress), or has finished the course (Complete).
Test Outs Curriculum objects that can be completed instead of the object listed on this line.
Type Description of the curriculum object.
Version If multiple versions of the curriculum were uploaded, this column states which version the learner used.

Adobe Connect supported cameras and mic

Adobe Connect supports most cameras and video cards.  Adobe doesn’t maintain a list of supported cameras and video cards because there are too many combinations to test.We essentially have a statement about what we do support in theory.

To broadcast video from the Camera and Voice pod in Adobe Connect Meeting, the operating system must have a valid camera driver. If the operating system doesn’t have a valid camera driver, Adobe Connect cannot use the camera.  Adobe Connect uses the operating system API to check for the camera driver.  Typically most cameras, including high def and professional cameras will support this.

If your camera or video card doesn’t work with Adobe Connect, you can provide the camera and video card specifications from the manufacturer to us and we can determine if this is compatible.

All that said, we’ve certainly had customers use professional camera setups (multiple cameras with a switch) or video production quality cameras with operators following the action in live events, etc, but at the very end of the setup, the feed has to be going into a PC that is hooked into Adobe Connect and that connection is the one you’d bring into the Camera and Video pod.  We have had customers with very high end setups with audio and video mixers, etc. but the camera feed needs to go into a supported video card in a computer that is running an Adobe Connect session, and that feed needs to be brought into the Camera pod.

You can try any type of camera you have access to, as long as there is a valid webcam driver that Flash Player (Connect Meeting Addin) can detect in the Operating System.  It’s essentially the same mechanism if you use Google’s Gmail with Video Chat.  When you try to select a camera in the dropdown in Gmail settings, it will detect the available camera/drivers.  Connect is the exact same thing.

The following webcams don’t work well in the meeting Video Pod.

  • Creative VF0260
  • Microsoft VX 3000
  • Osprey 230 video card

Problem: use osprey 230 video card and publish camera stream and when user resizes the video pod or changes the layout which has a  bug video pod the camera stream freezes.

*** This issue is fixed in 9.1 that is coming out later this year (with a new add-in).

Content reports

Content reports provide detailed information about the content you have uploaded to Adobe Connect. (Content can be in the following formats: PPT, PPTX, FLV, SWF, PDF, GIF, JPG, PNG, mp3, HTML, or ZIP.) For example, a content report about a PDF shows page name, number of times each page was viewed, and last date each page was viewed.

A content report showing question details enables you to view information about questions in a presentation (PPT or PPTX file). For example, you could select a presentation containing a question with five multiple choice answers. Running a content report showing question details allows you to see how many learners picked each of the five possible answers. This report is useful for refining the questions in your presentations. If you feel too many learners are passing or failing a presentation, use this report to determine which questions to make easier or more difficult.

How to create content reports

  1. Log in to Adobe Connect Central and click Reports.
  2. Click Content.
  3. Select a piece of content from the library and click Next.
  4. Click Specify Report Filters. (Optional) Enter a date range and/or select a specific User Group(s).
  5. Click Add or Remove Report Fields. Select and deselect the fields to display in the report.
  6. Click Options. Select the type of content report to create: Content Report or Content Report Showing Question Details.
  7. Click Create Report.

The table lists the specific information that appears in columns within content reports. All column headings do not appear in all content reports.

Column heading Description
Average score The average learner score for the content.
Content type Description of the content. For example, presentation, image, or SWF file.
Current disk usage Current size, in KB, of the content file.
Last modified date Last date that changes were made to the content file.
Last view date Last date that a user viewed the content file.
Maximum score Highest score a learner received on the content file.
Minimum score Lowest score a learner received on the content file.
Number of questions Total number of questions the content file contains.
Number selected Number of learners who selected this option.
Page name Full name of the page. (For PDF content only.)
Page number Number corresponding to the page number in the content file. (For PDF content only.)
Percentage selected Percent of learners who selected this option.
Question description The actual question from the question slide. For a multiple choice question, each possible choice is listed on its own line.
Question number Number corresponding to the question number in the presentation.
Responses Different possible responses to the question.
Slide name Full name of the slide.
Slide number Number corresponding to the slide number in the presentation.
Total duration For movie or music file, the total length in hours/minutes/seconds of the file.
Total pages For a PDF, the total number of pages in the file.
Total slides For a presentation, the total number of slides in the file.
Total views The total number of times this content was viewed.
Unique views The number of uniquely identified viewers who accessed this content.

Adobe Connect 9, Users get HTTP 500 and 505 Internal error while trying to register for an event.

Problem:

Some user might receive HTTP 500 or 505 Internal error when they try to register for an event that has been setup with “Register Without Password” option enabled.

 

Reason:

This happens when a user who is trying to register already as an account in the system with an expired password.

 

Workaround:

Have the user reset his/her password and then try to register.

Adobe Connect – Meetings/Recordings crash with Flash Player 11.6

Problem :

We’ve identified Adobe Connect Recordings which use screenshare randomly crashing on playback if played using Flash player 11.6

Meetings running on FP 11.6 might also experience crash if hosts use screenshare during the session

Environment :

Adobe Connect 9 Licensed

Reason :

We’ve identified this as a bug(Bug#3526202) and is under investigation with our Connect and Flash Engineering Teams. More updates to follow.

Workaround :    

We have following recommendations to fix this problem now from Adobe Engineering  

1.  Disable SS_DYNAMIC_CODEC  on your Connect servers by following this article : http://helpx.adobe.com/adobe-connect/kb/disable-dynamic-screen-share-codec.html

2.  This should help resolve this issue in new meetings/recordings.

3.  Contact Support if you still encounter issues after implementing this change.

 

Solution :

Update :  This has now been fixed with Flash Player 11.7

 

Best practices to be shared in order to avoid disconnects.

 

Reasons:

– Bandwidth issue.

-Network issue.

-Anti-virus/security software issue.

-Tunneled connection (rtmpt) issue.

Steps to Follow:

–  Try to take the Test Meeting Connection.URL to test it is: https://admin.acrobat.com/common/help/en/support/meeting_test.htm.That will help us to gather the information about Flash player, Bandwidth, connection speed, Add in.

–  To find the version of Flash Player and Add- in version by taking the test Meeting Connection and then click on Send result >> Details .

–  Try deleting the flash cookies from the link: http://helpx.adobe.com/adobe-connect/kb/delete-fp-browser-cache.html .

–  Verify for user’s system requirement for the meeting. URL to check is: http://www.adobe.com/products/adobeconnect/tech-specs.html .

–  Verify if user is using VPN or not. If YES then we can expect latency and user disconnect in the meeting room as VPN makes the bandwidth slow.

–  Verify if the user is on wired network or on wireless. Wireless network may cause problems if the user doesn’t have good connection speed.

–  You can refer the below link for bandwidth which can help you to prevent users from dropping from the meeting room. URL is: http://helpx.adobe.com/adobe-connect/kb/connect-bandwidth-calculation.html .

–  Check if firewall is blocking connect from working. If YES then add an exception for it and then try if it works.

–  We can also check if customer is on tunneled connection (rtmpt). To check that click on the help option on the top right hand side corner then hold the Shift key and click on About Adobe Connect. There you will get the data like

 

Its rtmps as of now but for customers if its rtmpt then that means 1935 port is blocked at their end so ask them to contact there Network Team to unblock that port.