Archive for August, 2013

Adobe Connect Courses not tracked on mobile devices

ISSUE -: Adobe Connect Courses not tracked on mobile devices when a PDF is accessed by Acrobat Mobile Reader on mobile devices.

 

ENVIRONMENT  -: Adobe Connect 9.1

 

WORKFLOW -:

  • Upload a PDF file as a content on Adobe Connect
  • Create a Course and select the content using the above PDF file
  • Assign this course to a user
  • Access the Course and complete it using a Mobile Device (with Acrobat Mobile Reader)

The Course is not tracked (page views, bookmarking, or status) when accessed via mobile device

This has been identifed as bug # 3537932 and would be fixed on Connect 9.2

 

WORKAROUND -:

For the timebeing the user has to use a dektop device in order to capture the tracking.

 

Flash Based Curriculum Certificate and Launch Next Item Button

As of 8/15/2013, the custom module for the Flash-based Curriculum Certificate plus the Launch-Next-Item Button has been updated.

Files: Packaged (already compiled and ready to use): Download Here

Files: Source (what you may or may not need depending on whether or not you have a Flash editor and are willing and able to go in and make changes and customizations as you see fit): Download Here

 The description and links are here: http://www.connectusers.com/tutorials/2010/08/cert_connect/

 

But more importantly, the actual walkthrough on using this is here: https://realeyes.adobeconnect.com/_a201884106/p53823069/

 

There are really two types of files in this package:

  1. Certificate (used to display a Certificate for Training modules of Adobe Connect; including Courses, Curriculums and Events)
  2. Launch Next Item (used to insert into Captivate/Presenter to launch the next item in an Adobe Connect Curriculum, so learner’s don’t have to close the content and find the next item on their own)

Both SOURCE (CS6) and PACKAGED files are available at the links above.  The source you don’t need unless  you will be wanting to actually edit the certificate (look and feel).  The packaged is the SWF’s you’ll use in the curriculum.

Certificate

This is the latest version of the certificate template (which hasn’t been uploaded to the ConnectUsers.com site). It includes a fix to the date fields as well as a number of enhancements.

It has been updated to an AS3-basedcertificate that works with Adobe Connect Training as a standalone file (recommended within Curriculums as a standalone Item), within AS3-based Presenter files and within AS3-based Captivate files. There a few requirements for using the Certificate.

 

If you are using with Adobe Captivate:

  • The file needs to be published as AS3

If you are using with Adobe Presenter:

  • You need to use Presenter 7.0.7 or higher
  • The certificate *needs* to be the last slide in the Presenter Slide Deck
  • There should be at least one slide between the last question and the certificate

Ultimately, the recommended solution is to inset the SWF as a standalone item at the end of a Curriculum and not attach it at all to a Presenter or Captivate file. Simply insert the SWF into Content, and then add a “Certificate” item as the last item in your Curriculum.

NOTE: Regardless of how it is inserted – it needs to be launched from Adobe Connect Training (as a Course, item in a Curriculum, etc). Also, all users *need* to be enrolled in the Training (even yourself as a test).

The updated AS3-based certificates have been available for a while. However, we haven’t really updated the articles or any blog/post, etc.  A lot has changed since the initial articles on ConnectUsers.com:

Link #1: http://www.connectusers.com/tutorials/2009/02/certificates/

Link #2: http://www.connectusers.com/tutorials/2010/08/cert_connect/

Hopefully you will be able to use the articles as a starting point and then understand what we’ve provided here.

The certificate will ONLY work in Adobe Connect and is not designed for general AICC/SCORM-compliancy yet (because the functionality is NOT exposed in Captivate, mostly).

This version has the following updates:

  • As a standalone item in a Curriculum, the certificate will now properly determine the status of the curriculum, no matter how many folders deep the certificate is found (previous versions only worked when the certificate was in the root of the Curriculum)
  • As a standalone item in a Curriculum, the certificate will send a completed status (and a score of 0), so that the Curriculum is properly completed. This wasn’t working when a Certificate was in a multi-level Curriculum (and wasn’t sending a status at all, previously)
  • The Curriculum now supports custom fields in the certificate. For example imagine having two Courses; one with CEU Credits of 1 credit hours, and the other with CEU Credits of 3 hours. You can create a single certificate file, but add information to the Summary field in Adobe Connect (e.g. CEU=3) and then create a text object on the certificate called “customCEU_txt” to display that data on the certificate. The recommended text object is “custom” + {NAME IN SUMMARY FIELD} + “_txt” and this will display the value in the Summary field. I have provided an example called “certificate_example.swf” in this package. After you import it into Adobe Connect, make a course out of it (or an item in a Curriculum) and add a return delimited entry in the Summary Field:

CEU=5

Dept=Development

This version has the following use-cases/work-flows:

  • Import the certificate as a standalone SWF as the final item in a Curriculum. Results from the Curriculum determine whether the certificate is displayed and capable of being printed.
  • Import the certificate into Captivate 4 or higher/Presenter 7.0.7; which is then imported into Adobe Connect as a Course. Results from the course determine whether the certificate is displayed and capable of being printed.
  • Import the certificate into Captivate 4 or higher/Presenter 7.0.7; which is then imported into Adobe Connect as an item in a Curriculum. Results from the course determine whether the certificate is displayed and capable of being printed.
  • Import the certificate into Captivate 4 or higher/Presenter 7.0.7; which is then imported into Adobe Connect as an item in a Curriculum (typically the last item in the curriculum). Results from the Curriculum overall determine whether the certificate is displayed and capable of being printed.
  • Import the certificate into any other AS3-based product; which is then imported into Adobe Connect as a Course. Results from the AS3-based product determine whether the certificate is displayed and capable of being printed.
  • Import the certificate into any other AS3-based product; which is then imported into Adobe Connect as an item in a Curriculum. Results from the AS3-based product determine whether the certificate is displayed and capable of being printed.
  • Import the certificate into any other AS3-based product; which is then imported into Adobe Connect as an item in a Curriculum (typically the last item in the curriculum). Results from the Curriculum overall determine whether the certificate is displayed and capable of being printed.

We have changed the names of the text objects as they’d appear on the stage. Here are the text objects that can be displayed on the certificate:

connectUserName_txt

connectUserNameFirst_txt

connectUserNameLast_txt

connectUserID_txt

connectUserLogin_txt

connectTrainingName_txt

connectTrainingCertificateID_txt

connectTrainingScoreRaw_txt

connectTrainingScoreMax_txt

connectTrainingScorePercent_txt

currentDate_txt

currentMonth_txt

currentDay_txt

currentYear_txt

connectTrainingCompletedDate_txt

connectTrainingCompletedMonth_txt

connectTrainingCompletedDay_txt

connectTrainingCompletedYear_txt

Launch Next buttons

These buttons will launch the next item in a Curriculum

They are exactly the same, but we just modified to change the text of the buttons so that it reads “Launch Next Item” or “View Certificate”. They should be inserted at the end of the content (e.g. Captivate or Presenter).

The buttons have been updated to launch the next item in a Curriculum, no matter how it’s structured in Adobe Connect. If the next item is in a sub-folder or a parent folder, the button attempts to wean that and launch the next item, automatically.

Review Mode message is not shown to user when a quiz is published directly (HTML5) to Connect.

 

Problem :

Review Mode message is not shown to user when a quiz is published directly (HTML5) to Connect.

Environment :

Connect 9.0 and Above

Captivate 6.0 or later

Steps:

  1. Insert question slides.
  2. After result slide, insert some content slides.
  3. Publish to connect directly.
  4. Pass the quiz
  5. Close the course.
  6. launch the course again.
  7. Browser title shows Review MODE but message is not displayed to user.

Reason:

This has been identified as a Bug#3374752.

 

Whiteboard overlay position is not correct if a participant is promoted to a host.

Problem:

Whiteboard overlay on a pptx, the position is not correct if a participant is promoted to a host and show sidebar to participant checkbox is selected.

Environment:

Adobe Connect 8.2 and above.

Steps:

1. Enter in a meeting with 2 or more hosts.
2. Share a PPTX file.
3. Click on draw button and draw a shape.
4. From share pod’s chevron menu, click on Show Presentation playbar option. Click on show sidebar button in the mini-playbar that opens up.
5. Click on show sidebar to participants check box to check the checkbox.
6.  Make the share pod smaller in size such that playbar is now in mini-mode for both the hosts.
7. Now click on show sidebar checkbox again.
8. See the overlay’s position on the other hosts side.

Reason:

We’ve identified this as a bug(Bug#3575917).

Seminar Invitation using Send Email option doesn’t open MS-Outlook in different languages

Problem

When user creates a new seminar, schedules a session and after having attendees in invitation, click on Send Email button which is supposed top open MS-Outlook dialog box doesn’t work in languages and browses for Russian(IE & Chrome & Firefox), Dutch, Spanish, French, Italian, Portuguese, Turkish(Firefox only).

Environment

Connect 9 Seminars
MS-Outlook

Description

The MS-Outlook dialog is not popping up when clicking on send invitation to attendees of participants in a Seminar Room in different locales.

Reasons

This is a limitation of mailto: URI scheme (max length). For some locales like Russian (RU), the length exceeds the limitation imposed by certain browsers and It may come up with an error.

“Don’t show this dialog again” in Connect Meeting doesn’t work with all browsers

When Host enters the Meeting room which has an associated Audio Profile and starts meeting audio dialog box which opens the a dialog and on selecting “Don’t show this dialog again”, if another computer is used, it shows up same dialog box again.

Reasons
The issue is observed when Chrome is used. In Chrome, if any host selects “Don’t show this dialog again” option in the Start Audio dialog box, this won’t be remembered if he opens the meeting in any other browser/in addin. The issue occurs only in Pepper Flash in Chrome browser.

Special characters in Event email templates

Issue: When we try to customize the event email templates with special character than the invitation which you received has some garbled characters.

Workflow:

Create a new event
Go to email options

Click on customize event email.

Click on edit templates:

Add some special characters in the text

For example:

{+)+@#$”:?><~!~@~@!@~|{##)&^%&^#$@

Publish the event and then you will receive the invitation as i-Cal in your outlook.

If we want we can edit the name of the event as well.

Make sure that you are activating the templates as well by following screen shot.

Publish the event and you will receive the invitation.

In this i-cal you will not see these special characters.

Reason for this issue:

When we allow users to add tags in email like {event-name},{description}, which we replace with the actual values while sending the mail. When we find some mismatch {, our mail parser fails and returns the mail as it is without replacing any further tags.}

Resolution:

We have tested and found this bug found in 9.1.0.59 version of connects. This bug will be fixed in coming release which is 9.2.

Permission issue while publishing content from Captivate 6 to Adobe Connect server

Issue:  Swf to set permission for content is not loaded when user is trying to publish content to adobe connect server.

 Steps to reproduce:

 1) Create a Captivate 6 content.

2) Click publish, select method as Adobe connect select valid server and click publish.

3) Provide valid adobe connect credentials and go to publish page.

4) Provide content name and click next. Observe customize permission page is open.

5) Click customize. Observe edit permissions page.

 Result:

Edit permissions page is open , however swf to change permission is not loaded.

This is a Bug 3161566 in Adobe connect 9.0.0.1 and will be resolved in 9.2

 Expected:  Swf to change permission should get loaded.

 Workaround:

On Connect server we can edit the permissions by navigating to the content info page –> Set Permissions and then change the permissions

Captivate7: (upload zip): Content named with some special high ascii characters cannot be opened.

Problem:=

Captivate7: (upload zip): Content named with some special high ascii characters cannot be opened.

Environment:=

Captivate 7

Connect 9.1.0

Method:=

1. New a blank project in Captivate 7

2. Click Quiz->Question Slide->insert two questions

3. Click File->Publish and choose SWF/HTML5 item

4. Choose Output Format Options: SWF/SWF&HTML5

5. Choose quiz reporting options: disable/scorm1.2/2004

6. Input high ascii characters to “Project Title” (such as: 测试中文)

7. Publish to zip file

8. Login connect server and upload the zip file to My Content

9. Click on the content link and observe

Reasons:=

Using captivate 7 if we create a project and name it having ascii characters e.g. ????

The uploaded content cannot be opened with all browsers. This Bug is still open in our system and you will get all related update on this.

Video freezes in meeting rooms using Logitech HD Pro Web Cam C920 | Connect 9.1

Problem :

If you are using a Logitech HD Pro WebCam C920 in your meeting, there might be a few instances when you might find your video freezing in the session.

We’ve found this happening when a user is running under wide screen mode, his web cam feed might freeze when switching between layouts.

 

Environment :

Adobe Connect 9.1

 

Reason :

We’ve identified this as a bug(Bug#3575917) and is under investigation with our Connect Engineering Teams. More updates to follow.