Archive for February, 2014

Customize Event Registration confirmation message

When a new participant completes the registration form for an Event they are shown the Registration confirmation message.

The default message reads:

“Thank you for your registration request. Your information has been submitted to the event host.”

Here’s how you can customize this message.

  1. Login to Connect and select the “Event Management” tab.
  2. Click on Event Templates
  3. Select the Event Template from the drop-down list.
  4. Select “Edit template”



“Edit template” takes you to a new window / tab in your browser where you can edit the template.


In this view, select “Event Registration” and right-click on the field where it reads “Registration Form” and “Registration confirmation message […]” as in the screenshot below and select “Edit” in the drop down menu.


Hitting “Edit” takes you here:


Select the first item “On Registration Confirmation” by opening the drop down menu. Here you can edit the Registration Confirmation Message text.

Make your changes and click “ok”.


To make sure your changes are applied you need to activate the template. You can do this in this floating menu on the right of your screen:



Once the template is activated the change is applied to all Events based on the template you chose to edit.



Demystifying Mixing VoIP and Telephony in a Meeting

With Unified Voice (UV) enabled and selected from within a meeting room:

The host may choose: Meeting>Preferences>Audio Conference>Allow participants to use Microphones: When Allow participants to use Microphones is checked, participants have power to enable their own microphones within the meeting. When it is unchecked, the host must enable microphones first and then the participant can enable the microphone with host permission within the meeting:


In either case, checked or unchecked, the host needs to first start the audio conference within any meeting:


And the participant needs to choose the microphone option and enable it (even though the host has enabled it manually within the meeting or set it as permanently enabled within the room):


Note that by default, when UV is in use, the telephony option is checked for the participant:


The participant must select the microphone option in order to use the microphone instead of the phone; this will allow the microphone to broadcast to the users in the meeting using UV telephony:


With all these settings in place, VoIP microphones can talk to telephony and telephony to VoIP and both will be audible in an archive recording for playback on demand.

How to stop Event pages (CQ) from being indexed

This article (and link below) is intended for Licensed (On-Premise) customers who have a standalone instance or cluster of CQ servers to serve up the Events Management piece of the Adobe Connect platform.  If you would like to stop event pages from being indexed in search engines like Google, you can follow this quick article below on adding robots.txt to the root of the CQ instances.

Adobe Connect Addin; Unable to screen share with PPAPI plugin enabled in Google Chrome

If you are using Google Chrome and trying to share your screen in a meeting session, you might encounter one of the below issues :


Users cannot screen share when using Google Chrome


Add [*.] to Google Chrome list of exceptions


1. Launch Google Chrome

2. Enter chrome://settings/contentExceptions#ppapi-broker in the address bar

3. Add the exceptions as follows:

3a. Under the Hostname pattern, add this string: [*.]

3b. Under Behavior: Allow

3c. Click Done

4. Launch your Connect meeting in the add-in mode



Users launch meeting in the Flash Player (launcher=false),  when clicking on the ‘Share My Screen’ button, users get an error “Adobe Connect Add-in is incompatible with default settings of your version of Google Chrome.”


1. Adding the exceptions to Google Chrome by following the steps in Problem#1

2. Close the meeting

3. Re-launch the meeting within the Connect add-in (launcher=true)


Following error might be visible in the meeting room upon screen sharing :



Environments in which the scenario might produce :

Windows , Adobe Connect Addin , Google Chrome browser, Hosted/On-Premise Solution