7.x Recordings Not Playing after Upgrading to 9.1.1

If you have recently upgraded an Adobe Connect on premise deployment from version 7.x to 9.1.1 (with various 8.x steps possibly in-between), you may encounter an issue where older recordings no longer launch.  However, newly created recordings open and playback without issue.

If this is the case, please check the following directories…

First check:

[Root Connect Install]\9.1.1\appserv\common\meeting\shell

This directory should contain the following SWF files:

  • BreezeUIComponents.swf
  • CorePodCollection.swf
  • meeting.swf
  • meeting_sgn.swf
  • shell.swf
  • shell_sgn.swf
  • StamperSymbols.swf

If they do NOT exist in that directory (but just the ‘breezeLive’ folder and xml files are the only files present), please download the files from here and place into the directory.

Then check:

[Root Connect Install]\9.1.1\appserv\common\meeting\launcher

This directory should contain the following SWF files:

  • listener.swf
  • openmeeting.swf
  • openmeetingversioncheck.swf

If they do NOT exist in that directory, please download the files from here and place into the directory.

After confirming these files are now in those directories, retry launching an older Connect recording.  No restart is required.

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