Adobe Connect Support Blog

Adobe Connect Central does not render properly in IE and Edge Browsers

Method:
  1. Open the home page in Adobe Connect Central on an on-premise server or cluster in either IE or Edge.
  2. The complete home page content is not displayed.
  3. Compare the rendering of Connect Central in IE, Chrome and Firefox:

IE:

Environment:
  • Adobe Connect on-premise server or cluster
  • IE or Edge client browser
  • Adobe Connect version 9.5
Cause:

The page_template.xsl file requires an addition line of code to support IE and Edge

Resolution (for On-premise servers):

Other browsers are not affected, so one resolution is simply to use a different browser;  see the rendering of the home page in Chrome and FireFox:

Chrome:

FireFox:

In order to make IE and Edge render properly, simply edit the page_template.xsl file in the appserv>apps directory under the Connect root as follows:

Edit:

  • appserv>apps>page_template.xsl
  • Insert  <meta http-equiv=”X-UA-Compatible” content=”IE=edge”>< /meta> in head section above the title
  • Save the file

See the full syntax is below:

<!– ==================================================================

== The Main Template

================================================================== –>

<xsl:template match=”/”>

<html>

<head>

<meta http-equiv=”X-UA-Compatible” content=”IE=edge” />

<title>

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