Adobe Connect Courses not tracked on mobile devices

ISSUE -: Adobe Connect Courses not tracked on mobile devices when a PDF is accessed by Acrobat Mobile Reader on mobile devices.

 

ENVIRONMENT  -: Adobe Connect 9.1

 

WORKFLOW -:

  • Upload a PDF file as a content on Adobe Connect
  • Create a Course and select the content using the above PDF file
  • Assign this course to a user
  • Access the Course and complete it using a Mobile Device (with Acrobat Mobile Reader)

The Course is not tracked (page views, bookmarking, or status) when accessed via mobile device

This has been identifed as bug # 3537932 and would be fixed on Connect 9.2

 

WORKAROUND -:

For the timebeing the user has to use a dektop device in order to capture the tracking.

 

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