Adobe Connect Meeting becomes Unresponsive with Clients Running Mac OS X 10.9 Mavericks

Adobe Connect supports Mac OS X 10.9 (also known as Mavericks). In some rare instances clients running Mavericks consistently experience freezing and disconnection issues. The root cause has not yet been identified; here are recommendations that have addressed the issue for some users:

-        Ensure latest Adobe Connect add-in and Flash Player are installed:  https://www.adobe.com/support/connect/downloads-updates.html

-        Set the correct sand-box settings in Safari as documented in these tech-notes:

Apple support also provided these recommendations:

-        Enable Sandbox mode in Safari. Make sure you have the Adobe Connect room open when you try and add the webpage.

-        Change the DNS settings to Google’s server, and disable prefetching. Make sure that you reset the computer after changing the DNS: http://support.apple.com/kb/ts3408

We have not reproduced this issue with either OS X 10.9.5 or Mac OS X 10.10 (also known as Yosemite).

The issue is still under investigation with Adobe and Apple.

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