Adobe Connect Support Blog

April 3, 2019 /General /Meeting /

Adobe Connect pre-meeting Connection test fails in 10.2

Problem Statement: Adobe Connect pre-meeting diagnostic Connection Test fails


  • Adobe Connect Hosted
  • Adobe Connect version 10.2

Steps to Replicate:

  1. Access the pre-meeting test at the following URL pattern
  2. Hosted: https://[your_account_name]
  3. Click on ‘Run Diagnostic Test’
  4. Adobe Connect Connection Test fails (screenshot below)

Reason for this Behavior: This was identified as a BUG post-Adobe Connect 10.2 upgrade.

Solution: We have logged this as a Bug#CONN-4111499  and is fixed in tentative 10.5 release

Additional Information: 

  • The Adobe Connect pre-meeting test checks your computer and network connections and helps you troubleshoot connection problems before your meeting begins.
  • For more details on how to use the Connection Test, refer to our help page: Adobe Connect pre-meeting diagnostic test
General, Meeting

Join the discussion

  • By Kathryn Korostoff - 2:48 PM on April 5, 2019  

    I also get this error. My hosted Connect has been very laggy lately (I often get “Not Responding” errors during meetings). Could this be related?

    • By Rahul Chadha - 12:13 AM on April 6, 2019  

      Hi Kathryn,

      Yes if you are getting the same error as described in the blog and a screenshot shared then they are related.
      You may also contact our hosted team available 24 *7 on 1800-422-3623 or drop an email to

  • By Sergio Martin - 7:49 PM on April 5, 2019  


    We are tentatively scheduled to update our on-premise account to version 10.2 on 4/27/2019. Does Adobe plan to mitgate this issue via a hotfix or a maintenance update (like a 10.3. 10.4, etc.).


    • By Rahul Chadha - 12:17 AM on April 6, 2019  

      Hi Sergio
      This is fixed with the next release of 10.5