Adobe Connect SMTP timeout

PROBLEM -: E-mail sending completely stops and fails with the following  lines on debug.log :

[07-24 10:30:36] sche (INFO) Scheduler Sending Email
[07-24 10:30:36] sche (ERROR) Scheduler Aborting email action 56620 because SMTP is not configured.
[07-24 10:30:36] sche (INFO) Scheduler Sending Email
[07-24 10:30:36] sche (ERROR) Scheduler Aborting email action 66955 because SMTP is not configured

As a wokaround to  fix the issues you simply log into the server console , go into the section, and click save again to have emails start working again but after somedays the issue resurfaces

SOLUTION -:

1. Check the custom.ini file has the following parameter -:

SMTP_HOST=your-smtp-server-domain

Replace your-smtp-server-domain with the domain name/IP of your smtp server.

2. Add the following additional lines on custom.ini

SMTP_CONN_TIMEOUT=110000
SMTP_IO_TIMEOUT=110000

3. Restart the connect services to apply the changes

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