For Arkadin customers who integrate Arkadin audio profiles into Adobe Connect Meeting rooms, they need to be very careful in what numbers they are inputting into the profile fields when they are creating the telephony profiles. Also, if these profiles are being provisioned automatically by an application utilizing the API, developers need to make sure the values they are passing in via the web services are also correct.
Arkadin has 3 phone numbers that are required when building an audio profile (UI pictured below).
- ‘Toll Access Number‘ (in the API this is: ‘x-tel-arkadin-conference-number‘)
- ‘Toll Free Access Number‘ (in the API this is ‘x-tel-arkadin-conference-number-free‘)
- ‘SIP Access Number‘ (in the API this is ‘x-tel-arkadin-conference-number-uvline‘)
It is crucial that you do NOT inadvertently put the Toll number (a non ’1-8xx’ number) in for the Toll Free value and vice versa. If you put a toll number in for the toll free number, the audio profile will save correctly, HOWEVER the UV line (Universal Voice) will not be able to connect to your meeting room when you try to start the audio (for Audio Broadcast and for Meeting Recording with Arkadin). Universal Voice can only call out to a toll FREE number. So if you are seeing your Arkadin audio conference not connecting correctly in the Adobe Connect Meeting room, please make sure to check your Arkadin profile that is assigned to the meeting, to make sure the toll free number is actually a toll free number, and the toll number is also correct. The SIP access number should be set to the toll FREE number as well.