Adobe Connect Support Blog

Audio breaking and audio/video out of sync in Adobe Connect Recordings

Issue description
Recording has sync issues in camera & audio.

Applicable product version: Connect 9, 10

There could be several reasons that cause the audio/video within a recording to be out of sync. The latest Adobe Connect Application (version 2019.1.2.32 or later) contains several fixes around this. All users intending to share their screen, camera, or microphone should use the new app to avoid any unwanted audio/video or sync issues in between audio and camera.

Download new Connect app for windows/MAC: https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html

Adobe Connect App for Mac, Adobe Connect App for Windows, General, Recording