Author Archive: aaulakh

Blank screen upon completing registration for events in Adobe Connect 9.2

Issue: Some users may see blank screen upon completing registration for events in Adobe Connect 9.2

Description: If an external component is used in the Event Catalog header then some users may see blank screen upon submitting the registration page.

Workaround: Remove the external component from the “Event Catalog”

Steps:
01. Login to connect.
02. Click on Event Management tab.
03. Select the Event you have issue with.
04. Click on Edit Information.
05. Click “Edit” link near the event template drop down.
06. When CQ page opens click on “Catalog”.
07. Delete the external component from the catalog header.
08. From CQ elements panel click on “Activate template”.
09. Click on Shared templates in CQ.
10. Find the template you are using in your event and click on “Edit template” (pencil icon in CQ).
11. From CQ elements panel click on “Activate template”.

Permission issue while publishing content from Captivate 6 to Adobe Connect server

Issue:  Swf to set permission for content is not loaded when user is trying to publish content to adobe connect server.

 Steps to reproduce:

 1) Create a Captivate 6 content.

2) Click publish, select method as Adobe connect select valid server and click publish.

3) Provide valid adobe connect credentials and go to publish page.

4) Provide content name and click next. Observe customize permission page is open.

5) Click customize. Observe edit permissions page.

 Result:

Edit permissions page is open , however swf to change permission is not loaded.

This is a Bug 3161566 in Adobe connect 9.0.0.1 and will be resolved in 9.2

 Expected:  Swf to change permission should get loaded.

 Workaround:

On Connect server we can edit the permissions by navigating to the content info page –> Set Permissions and then change the permissions