Author Archive: abhaas

Full screen applications were not being shared properly in Mac 10.7.

Issue:

When user shares a  full screen application then some portion of menu bar is been truncated and not be visible properly to the users present in the meeting

Method:
1. Launch a  meeting on mac 10.7
2. Open any application on mac 10.7 (eg : calender , safari etc)
3. Click on share my screen
4. In the modal dialog of sharing select any application (safari or calender)
5. From top right corner of application click on button to make application full screen.
6. Verify

Result:
The top menu bar of application is not being shared properly and the bar seems to be truncated.

 

Workaround\Solution:

This is know bug (#3107491) and is being worked on by the engineering.

Adobe Connect 9, Users get HTTP 500 and 505 Internal error while trying to register for an event.

Problem:

Some user might receive HTTP 500 or 505 Internal error when they try to register for an event that has been setup with “Register Without Password” option enabled.

 

Reason:

This happens when a user who is trying to register already as an account in the system with an expired password.

 

Workaround:

Have the user reset his/her password and then try to register.

How to list members of a group using the principal-list API.

In order to list members of a particular group using the principal-list API you will first need to call the principal-list to list all the groups:

Here is how the API call should be made:

http://FQDN/api/xml?action=principal-list&filter-has-children=true

Here is a sample output:

<principal principal-id="56001" account-id="7" type="group" has-children="true" is-primary="false" is-hidden="false" training-group-id="">
     <name>aaa</name>
     <login>aaa</login>
     <display-uid>aaa</display-uid>
     <description>AAA</description>
</principal>

From the above call you will need to parse the principal-id of the group whose members you want to list:

Once you have parsed the principal-id, which in this example will be “56001“, you will need to call the principal-list again like this:

http://FQDN/api/xml?action=principal-list&group-id=56001&filter-is-member=true

This will list all the users who are members of the group labeled as “aaa”.

Here is a sample output:

<results>
  <status code=”ok” />
 <principal-list>
     <principal principal-id=”11822″ account-id=”7″ type=”user” has-children=”false” is-primary=”false” is-hidden=”false” training-group-id=””>
             <name>test one</name>
             <login>test1@adobe.com</login>
             <email>test1@adobe.com</email>
             <display-uid>test1@adobe.com</display-uid>
             <is-member>true</is-member>
    </principal>
    <principal principal-id=”11823″ account-id=”7″ type=”user” has-children=”false” is-primary=”false” is-hidden=”false” training-group-id=””>
            <name>test two</name>
            <login>test2@adobe.com</login>
            <email>test2@adobe.com</email>
            <display-uid>test2@adobe.com</display-uid>
            <is-member>true</is-member>
    </principal>
    <principal principal-id=”187801″ account-id=”7″ type=”user” has-children=”false” is-primary=”false” is-hidden=”false” training-group-id=””>
           <name>test three</name>
           <login>test3@adobe.com</login>
           <email>test3@adobe.com</email>
           <display-uid>test3@adobe.com</display-uid>
           <is-member>true</is-member>
    </principal>
  </principal-list>
  </results>

 

 

Applicable for Connect 6.x, 7.x, 8.x and 9.x.