Author Archive: Anirudh

Some Basic Facts about VOIP(Voice Over Internet Protocol),UV(Unified Voice) and Integrated Telephony in regards to Adobe connect.

Description:- The basic facts of these three components of connect meeting audio element( VOIP,UV and Integrated Telephony)  ( This Article is for License/on premises software users however hosted users can also use this to understand the concept behind these elements)

Connect can record both VOIP and telephony streams only if UV(Unified Stream) is there. To be able to configure UV on connect, user has to have FMG setup/configured and a SIP provider or probably an on premises SIP server of their own.

Now there are many options to disable a provider to use UV:

  • First No FMG server setup
  • No/incorrect dial-in sequence in telephony-setting.xml for any particular adaptor.
  • UV is not enabled by itself for any adaptor unless FMG is configured with connect server.

In all the above situations you will see a Radio Button in the audio conference settings as shown below:

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Radio button implies that you can either use VOIP or Integrated Telephony in the meeting room. If you choose VOIP all the streams are available to connect and hence can be recorded at the Connect end itself. However if you choose ‘Using Phone’ radio button, connect system doesn’t know about the telephony streams due to absence of FMG/UV. In this situation recording will be done remotely at the audio bridge end ( in other words at provider end ) and will later be integrated with the connect recording.

Now If FMG is Present and configured and UV is enabled :

Connect system knows whereabouts of both the VOIP and the integrated telephony streams and hence doesn’t need remote recording. But again there is an option in Connect console, where you can force recordings to be done at the Bridge end, this just acts as an insurance in case Connect fails to record something at its end, remote recording can be integrated later with the Connect-voice-less recording.

In case of UV only providers – the one that you create by providing a dial-in-sequence in My Audio providers in Connect webapp – you always have a dial-in sequence, so you will always see check-boxes in the meeting room audio conference settings. In this case remote recording is NOT used, as Connect has all the voice streams information it needs to create a recording.

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I hope this helps in understanding some facts about voip,uv and integrated telephony.

Thanks

Aspect Ratio 16:9 for video pod does not apply on MAC computers

Description:- When you select 16:9 aspect ratio it displays a 4:3 ratio in a window with empty space on MAC computers however A true 16:9 aspect ratio will fill out that whole empty space, which works fine on windows machines.

Reason Being : It was a bug according to which, on Mac computers it is a Limitation that cameras cannot support wide screen (16:9) Aspect Ratio. This was basically more of a flash player limitation which at present, is set as by design.

 

Pods that connect mobile app supports.

Description: Many a times user has questions like “Are we allowed to download files from file share pod on an IPAD or any android device?”

I have attached an image below describing all the pods(Host view) that connect mobile supports:

The navigation icons on the left side of the app indicate what Connect mobile supports and File share and Web Links pods are not supported.

Connect-App

I hope this helps answer some of your questions related to IPAD/IOS device.

Thanks

There are some Event Tab’s Visible In Author View/Edit View and not in Publish View after Activation.

Description:- A user can see Event Login Option and Registration Confirmation in the Author View ( Where you can edit the page ) and not in the Publish view after activation. Why?

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The answer to this question is :

Event Login Page will not be visible on Publish view because login page does not make any sense to an end user unless he/she registers for the event. In author view, it was necessary in order to provider a way to navigate (and edit) the login page. We only send event login page URL after successful registration to the event via registration confirmation email and so we do not show it in page menu on publish mode.

Registration Confirmation This page tab is shown to end user after successful registration and Event host can associate this to registration component so that after registration user will be redirected to this page. So this page is for event host so that they can customize its text and page properties. That’s why it is not visible in page menu component on publish mode.

I hope this helps understand some logic behind why some tabs are not visible on the Event publish View.

Thanks

User created an event with registration limit set.

Description: User Created an Event With Registration Limit Set

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Many times we have users with questions like : What happens if the participants reached that limit ? Does the user gets a message about this when registering for an event or how ? etc.

The Answer to this is :

Once the registration limit is reached, Last Participant who will try to register will receive the below message :

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And host will receive an email like this in this format : 

*********************************************************

Hello Host Name,

This is an automated email from Adobe Connect server to inform you that your event “Event Name” has reached its registration limit of 2 registrants.

Registration for your event is now closed. You can review the list of registered participants from the participant management tab of your event.

Thank You.

**********************************************************

To understand it more clearly, Let say if you have set limit 2 : Now in this case only one user can register because the other one is the host. By default host is counted as already registered user. I hope this clears your doubt.

Thanks

 

On Demand Presentations are not visible on Event Catalog “Date View”.

Description : If you create an “on-demand” content and associate that content with any of your events. You can definitely see that content under the list view of your Event Catalog page as shown below:

List-View

 

However, you will not be able to see that content under the Date view

List-View

 

Reason:

This is by design, only Live Presentations are visible in both ( Liste View and Date View )

List-View

 

On Demand Presentations are visible only in List view and not in Date View.

At present this is how it works however in future probably we see some changes in this section as well.

Hope this helps answer some questions,

Thanks

How to Solve Port 80 Problems when running Adobe Connect on windows server and logs shows port 80 is already in use.

Mostly in such situation the homepage wouldn’t show up however the console page works just fine.

There are a number of well-known Windows programs which use port 80:

IIS
The most likely culprit is Microsoft Internet Information Server.

SQL Server Reporting Services
SSRS can remain active even if you uninstall SQL Server. To stop the service:

  1. Open SQL Server Configuration Manager.
  2. Select “SQL Server Services” in the left-hand pane.
  3. Double-click “SQL Server Reporting Services”.
  4. Hit Stop.
  5. Switch to the Service tab and set the Start Mode to “Manual”.

Or

You can also stop the services from services.msc

Whats Using Port 80?

Further detective work is necessary if IIS and SSRS are not to blame. Enter the following on the command line:

netstat -aon

The active TCP addresses and ports will be listed — locate the line with local address “0.0.0.0:80″ and note the PID value.

Now right-click the task bar and select Start Task Manager. Navigate to the Processes tab and, if necessary, click View > Select Columns… to ensure “PID (Process Identifier)” is checked. You can now locate the PID you noted above. The description and properties should help you determine which application is using the port.

The Task Manager allows you to kill the process, but be a little wary about doing that — especially if it’s “NT Kernel & System”.

I Hope this would be helpful at some instances

Thanks

Is there a way to set a filter on the Event Catalog Page ?

Problem Description:-  User would like to know if there is a way to set a filter for end-users around the world who can access their organisation website and click on the public link which is associated with their site event catalog page.

For instance if they share their catalog page publically on a website : https://pub-server/content/connect/c1/7/en/events/catalog.html

All the end-users around the world who navigate to this link, can see the upcoming events. Therefore, client would like to know if there is a way to set a filter that they cannot see all the upcoming events and can only see which the host or the organization wants.

Solution :-

To achieve this use separate catalogs for different audiences. You can create folders in your Events area and put different events in each catalog. You can then make the folder public which will turn it into a separate catalog with a unique URL.

Event-Catalogs

 

 

 

In Connect 9.1 the Invitation TAB is replaced with Sessions TAB in seminar room.

Problem Description :- In the earlier versions of connect ( 9, 8 or earlier ) we use to have an Invitation TAB in Seminar section using which a host can send an invite to all the participants,hosts,presenters listed in Edit participant TAB by selecting from a drop down as shown below in the picture :

InvitationsTab

Now in Connect 9.1 This Invitations TAB is replaced with Sessions TAB in Seminar Section.

Solution:

In the new version of Connect 9.1 to send an invite to ( participants, hosts and presenters) the workflow has changed. Now when the user creates a session, the only option they get is the below screen shot where when user Press the “Send Now” button it launches an Outlook message with only Host email in the TO: field. The rest of the email’s for ( participants, hosts and presenters) user needs to populate manually.

SessionsTab

 

Initially we used to have Participant Management functionality for Invitation TAB however now since we have replaced that with a new Session TAB which does not have a Participant management functionality because every seminar session will have a different set of participants and currently there is no way to specify participants per session, user has to send the invite through their default mailbox/mail server for instance Outlook, Gmail etc.

Thanks

 

How to convert recordings to MP4

Description :- How to convert recordings to MP4 in Adobe Connect 9.1 ?

Solution :-

Before getting starting, please be aware of the following:

  •  The MP4 conversion service is a paid service, contact your reseller for how to purchase this feature
  •  The administrator will need to enable this feature for your account after purchase
  •  It is not available for On-Premise customers

Step 1:-  You will need to enable the MakeMP4 option from Administration >> Compliance and Control >> Recordings and Notice.

Screenshot-2

Step 2:- Now Browse to the desired recording and select the MP4 option from the Actions.

Screenshot-3

Step 3:-  Once the Mp4 is selected, your recording will be queued for conversion to MP4.

Screenshot-4

Step 4:- Connect Administrators can view the conversion queue to check how many recordings are in queue for conversion and how many has been failed. Successful conversions will not be listed here.

Screenshot-6

Step 5 :- Once the conversion is completed, you can download the file.

Screenshot-7

 

I hope this helps in understanding how to enable the MP4 and convert the recordings.