Author Archive: Anirudh

Set a Property to Play/Pause/Stop a movie in publish view on an Event Page.

Problem Description: Is there any property which we can set on our Flash Component on Author/Edit View which will allow users who can access the page and see the content on publish view to Play/Pause/Stop it ?

Flash Component on Side kick shown below :


When you drag and drop it on edit view, you can see the below property:

In other words, if user wants to stop/play/pause a flash movie running on a web page/publish view, event page. Is there any property we can set to achieve from the given picture above?


This is a CQ general component which is available in sidekick in general section so that while customizing the template user can associate the flash content to the page. You can see more menu options for controlling the playback of the movie by selecting the “show” option for the context menu property. So that when user will right-click on the movie they will see more option like to play/stop the movie.

See the below screenshot to set the show option to context menu –

Go to Advance tab in edit mode of Flash component and set this option

After set this property when right-click on movie it will show more option like –


So user can play/stop..etc..with available options.

Hope this helps,



Adobe Presenter Version Compatibility with Adobe Connect

Problem Description : Is Adobe Presenter old and new versions compatible with Adobe Connect 9.2 ?


All versions of Presenter should work with the Web Application (e.g Content, Courses, Curriculum’s, etc ). However the issue is with Meeting as Connect version 6 and version 7 are AS2- based(Action Script 2)  Meetings, thus content will launch in Connect 6/7 Meetings only. Similarly, AS3 based content will work with Connect version 8 and 9 Meetings.

Action Script version comparison :

•    C6 & C7 = Presenter up to 7.0.6. AS2
•    C8 &C9 = Presenter 7.0.7 and higher.  AS3

Hope this helps in understanding some concepts, relates to Presentations published using Presenter on connect.





Some Basic Facts about VOIP(Voice Over Internet Protocol),UV(Unified Voice) and Integrated Telephony in regards to Adobe connect.

Description:- The basic facts of these three components of connect meeting audio element( VOIP,UV and Integrated Telephony)  ( This Article is for License/on premises software users however hosted users can also use this to understand the concept behind these elements)

Connect can record both VOIP and telephony streams only if UV(Unified Stream) is there. To be able to configure UV on connect, user has to have FMG setup/configured and a SIP provider or probably an on premises SIP server of their own.

Now there are many options to disable a provider to use UV:

  • First No FMG server setup
  • No/incorrect dial-in sequence in telephony-setting.xml for any particular adaptor.
  • UV is not enabled by itself for any adaptor unless FMG is configured with connect server.

In all the above situations you will see a Radio Button in the audio conference settings as shown below:


Radio button implies that you can either use VOIP or Integrated Telephony in the meeting room. If you choose VOIP all the streams are available to connect and hence can be recorded at the Connect end itself. However if you choose ‘Using Phone’ radio button, connect system doesn’t know about the telephony streams due to absence of FMG/UV. In this situation recording will be done remotely at the audio bridge end ( in other words at provider end ) and will later be integrated with the connect recording.

Now If FMG is Present and configured and UV is enabled :

Connect system knows whereabouts of both the VOIP and the integrated telephony streams and hence doesn’t need remote recording. But again there is an option in Connect console, where you can force recordings to be done at the Bridge end, this just acts as an insurance in case Connect fails to record something at its end, remote recording can be integrated later with the Connect-voice-less recording.

In case of UV only providers – the one that you create by providing a dial-in-sequence in My Audio providers in Connect webapp – you always have a dial-in sequence, so you will always see check-boxes in the meeting room audio conference settings. In this case remote recording is NOT used, as Connect has all the voice streams information it needs to create a recording.


I hope this helps in understanding some facts about voip,uv and integrated telephony.


Aspect Ratio 16:9 for video pod does not apply on MAC computers

Description:- When you select 16:9 aspect ratio it displays a 4:3 ratio in a window with empty space on MAC computers however A true 16:9 aspect ratio will fill out that whole empty space, which works fine on windows machines.

Reason Being : It was a bug according to which, on Mac computers it is a Limitation that cameras cannot support wide screen (16:9) Aspect Ratio. This was basically more of a flash player limitation which at present, is set as by design.


Pods that connect mobile app supports.

Description: Many a times user has questions like “Are we allowed to download files from file share pod on an IPAD or any android device?”

I have attached an image below describing all the pods(Host view) that connect mobile supports:

The navigation icons on the left side of the app indicate what Connect mobile supports and File share and Web Links pods are not supported.


I hope this helps answer some of your questions related to IPAD/IOS device.


There are some Event Tab’s Visible In Author View/Edit View and not in Publish View after Activation.

Description:- A user can see Event Login Option and Registration Confirmation in the Author View ( Where you can edit the page ) and not in the Publish view after activation. Why?


The answer to this question is :

Event Login Page will not be visible on Publish view because login page does not make any sense to an end user unless he/she registers for the event. In author view, it was necessary in order to provider a way to navigate (and edit) the login page. We only send event login page URL after successful registration to the event via registration confirmation email and so we do not show it in page menu on publish mode.

Registration Confirmation This page tab is shown to end user after successful registration and Event host can associate this to registration component so that after registration user will be redirected to this page. So this page is for event host so that they can customize its text and page properties. That’s why it is not visible in page menu component on publish mode.

I hope this helps understand some logic behind why some tabs are not visible on the Event publish View.


User created an event with registration limit set.

Description: User Created an Event With Registration Limit Set



Many times we have users with questions like : What happens if the participants reached that limit ? Does the user gets a message about this when registering for an event or how ? etc.

The Answer to this is :

Once the registration limit is reached, Last Participant who will try to register will receive the below message :



And host will receive an email like this in this format : 


Hello Host Name,

This is an automated email from Adobe Connect server to inform you that your event “Event Name” has reached its registration limit of 2 registrants.

Registration for your event is now closed. You can review the list of registered participants from the participant management tab of your event.

Thank You.


To understand it more clearly, Let say if you have set limit 2 : Now in this case only one user can register because the other one is the host. By default host is counted as already registered user. I hope this clears your doubt.



On Demand Presentations are not visible on Event Catalog “Date View”.

Description : If you create an “on-demand” content and associate that content with any of your events. You can definitely see that content under the list view of your Event Catalog page as shown below:



However, you will not be able to see that content under the Date view




This is by design, only Live Presentations are visible in both ( Liste View and Date View )



On Demand Presentations are visible only in List view and not in Date View.

At present this is how it works however in future probably we see some changes in this section as well.

Hope this helps answer some questions,


How to Solve Port 80 Problems when running Adobe Connect on windows server and logs shows port 80 is already in use.

Mostly in such situation the homepage wouldn’t show up however the console page works just fine.

There are a number of well-known Windows programs which use port 80:

The most likely culprit is Microsoft Internet Information Server.

SQL Server Reporting Services
SSRS can remain active even if you uninstall SQL Server. To stop the service:

  1. Open SQL Server Configuration Manager.
  2. Select “SQL Server Services” in the left-hand pane.
  3. Double-click “SQL Server Reporting Services”.
  4. Hit Stop.
  5. Switch to the Service tab and set the Start Mode to “Manual”.


You can also stop the services from services.msc

Whats Using Port 80?

Further detective work is necessary if IIS and SSRS are not to blame. Enter the following on the command line:

netstat -aon

The active TCP addresses and ports will be listed — locate the line with local address “″ and note the PID value.

Now right-click the task bar and select Start Task Manager. Navigate to the Processes tab and, if necessary, click View > Select Columns… to ensure “PID (Process Identifier)” is checked. You can now locate the PID you noted above. The description and properties should help you determine which application is using the port.

The Task Manager allows you to kill the process, but be a little wary about doing that — especially if it’s “NT Kernel & System”.

I Hope this would be helpful at some instances


Is there a way to set a filter on the Event Catalog Page ?

Problem Description:-  User would like to know if there is a way to set a filter for end-users around the world who can access their organisation website and click on the public link which is associated with their site event catalog page.

For instance if they share their catalog page publically on a website : https://pub-server/content/connect/c1/7/en/events/catalog.html

All the end-users around the world who navigate to this link, can see the upcoming events. Therefore, client would like to know if there is a way to set a filter that they cannot see all the upcoming events and can only see which the host or the organization wants.

Solution :-

To achieve this use separate catalogs for different audiences. You can create folders in your Events area and put different events in each catalog. You can then make the folder public which will turn it into a separate catalog with a unique URL.