Author Archive: Nick Calenda Forum Outage Following Database Compromise

Adobe is currently investigating reports of a compromise of a forum database. These reports first started circulating late during the day on Tuesday, November 13, 2012. At this point of our investigation, it appears that the forum site was compromised by an unauthorized third party. It does not appear that any other Adobe services, including the Adobe Connect conferencing service itself, were impacted.

To protect Connect forum users, we have taken the following actions:

  • The forum site was taken offline in the evening of Tuesday, November 13, 2012. We are working diligently to restore forum services as soon as possible.
  • We are in the process of resetting the passwords of impacted forum members and will reach out to those members with instructions on how to set up new passwords once the forum services are restored.

As a reminder, one of the best ways to protect yourself online is to follow password best practices and use different login credentials across different websites and services.

We sincerely apologize for the inconvenience this may cause to our forum members. Your security is of critical importance to us, and we appreciate your patience as we work towards restoring forum services.

Temporary subscription issue identified and corrected for Adobe Connect

On Oct. 1, 2012, approximately 200 Adobe Connect web conferencing  customers were charged multiple times for renewals made via our online order processing system.

We’ve identified a fix to our online order processing system for Adobe Connect, and have begun deploying it.

Customers who were affected are being contacted directly today, and we are in the process of crediting back those customers for incorrect charges. In addition, we are offering affected customers six months of additional Adobe Connect service free of charge.

This issue affected a very small percentage of Adobe Connect customers. Adobe Connect is sold primarily to enterprises directly and via resellers. The online order processing system services individuals who purchase an account online on a pay-per-minute or per-host basis.