Author Archive: Rahul Saxena

PGi EMEA adaptor deprecated

PGi wants to move all its PGi-EMEA accounts to PGi-NA and therefore PGi EMEA adaptor has been deprecated. For more details please click here

Secure Connection Issue with Mac OS X 10.8

Please refer to the following technote for more information: http://helpx.adobe.com/adobe-connect/kb/secure-connection-issue-mac-osx.html

Meeting does not launch in IE 9

Issue:

While try to launch a meeting in IE 9, Add-in does not launch and gives an error: “Could not find language file….”

Solution:

Disable “Do not save encrypted pages to disk” option by following the below steps:

1: On the Tools menu, click Internet Options.
2: On the Advanced tab, scroll to Security, and uncheck “Do not save encrypted pages to disk” check box.

Try to launch the meeting again and it should launch fine.

Screenshare does not work in Chrome

Problem:

Google has now disabled the Flash NPAPI plugin by default and have made the PPAPI Flash as the standard. More details on mitigation are available in http://helpx.adobe.com/adobe-connect/kb/google-chrome-browser-incompatibility.html

Solution:

Adobe Connect engineering team is creating a new Chrome extension to fix this issue. This extension is supposed to be rolled out in September.

Error configuring secure LDAP (LDAPS) with Adobe Connect

Problem:

While trying to save the Connection Settings under Directory Service Settings on Admin console the following error gets displayed:

Your settings were successfully saved but LDAP connectivity could not be verified. Please check your LDAP URL and port.

 Reason:

The problem occurs because certificates are placed at the wrong location. The following error will be logged in debug.log file under {root-install-drive}\breeze\logs\support :-

[Root exception is javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target]

Solution:

In order to resolve the issue copy the cacerts to {root-install-drive}\Breeze\8.x.x.x\jre\lib\security and restart Adobe Connect service. Try to save the Connection Settings and it should work as expected.

User can’t be added to either Learners group or Training Managers group

Problem:

User can’t be added to either Training Mangers Group or Learners Group. While trying to add an user to either of these groups we get an error: “Operation Size error”.

Reason:

The problem occurs because Named Training Learners is set to 0 and if you check the Current Group Members for Learners Group you would find Training Managers Group to be added into Learners Group. Since the Training Learners Limit is set to 0 neither you can add nor delete any user from it because it should have a value greater than 0 in the database to allow those changes. Please see the licensing details below in case of this very issue.

In order to verify the issue, login to your account and check under Administration Tab to see if Named Training Learners limit is set to 0/0.

Named Learner Pricing Model

Training Managers:   1 / Unlimited
Named Training Learners:   0 / 0
Training Concurrent Learner License Limit:   Unlimited

Solution :

Call Adobe Support and provide the following KB to support engineer:

https://help-internal.adobe.com/content/help/en/adobe-connect/kb/error-adding-user-learners-group.html

Note: The above KB is internal to Adobe and is not accessible publicly.