Author Archive: Sushma

Planning to upgrade to Adobe Connect 9.1 ?? Checkout the Mandatory System Requirements

If you are planning to upgrade your Adobe Connect server soon, do review the minimum system requirements mandatory for your server before you plan the upgrade.

Connect 9.1 onwards, we have introduced a minimum system requirements check in the installer which would not let you continue the installation if your server doesn’t meet the Minimum Recommended Technical Specifications required for it to be operational. You may review the system requirements for 9.1 here :  http://www.adobe.com/products/adobeconnect/tech-specs.html

It is also recommended to review the Upgrade Checklist here which talks about most of the new changes in functionality brought in 9.1 and the associated documentation : http://helpx.adobe.com/adobe-connect/kb/connect-91-upgrade-checklist.html

During the installation activity, the installer verifies the system hardware and proceeds with the installation only if the machine meet the minimum system requirements. If the minimum recommendations are not followed, you might encounter the following error during your installation and the installer completely quits :

 

Minimum-Requirements

 

Why was minimum requirements check added to the installer ?

¤  The check for minimum system requirement was added in 9.1. This was done to address numerous feedback we received from customers where users were unable to determine what was the cause of failed deployments  if it occurred due to insufficient system requirements.

¤  Having this check ensures in the very beginning of the installation that the installation is not expected to fail due to insufficient requirements which was otherwise only figurable after the installation completed and failed and cause lots of frustration to users.

 

Recording might get stuck on loading when a portion of it gets edited or seeked

Problem Description :

¤  You might find your Connect recording getting stuck on loading screen at times after you edit some portion of it or seek through the playbar.

¤  This can be caused when a recording has a Powerpoint shared in it and it is being edited from the beginning of it to a point where ppt was stopped sharing or if someone seeks to a point where ppt is not present,  when ppt is still loading.

Conditions when the issue can occur :

  1. Create a recording with ppt shared from the beginning
  2. Seek through the recording while the ppt is still  loading  OR
  3. Edit the part of the recording where ppt is present.
  4. Play the recording now

Environment :

Connect 9.1 Licensed/Hosted

Reason :

This is a known issue logged as bug#3609539. Our Engineering team is currently working on investigating the root cause and come up with a fix.

Workaround: 

Begin the starting point of editing the recording a bit ahead in timeline than from the very beginning (so that the presentation gets time to load).

 

Adobe Connect 9.1 License Upload Error; Unable to create an administrator

Problem Description :

During an Adobe Connect 9.1 install, you might encounter this error while trying to upload the Connect license file from the server configuration console :

 

Events

 

You may also find the Create Administrator link missing from the console.

How to Identify the problem :

Following errors could be found in the {root}\breeze\logs\debug.log file on the server :

console-8510-9 (INFO)  1ms spid:74 com.adobe.connect.dal.PrincipalDAL.getGroupByType(“7″,event-super-admins)
console-8510-9 (INFO) CONSOLEMANAGER: ignoring the exception while fetching the principal event-super-adminscom.macromedia.airspeed.StatusException$NoData: <status code=”no-data”/>
console-8510-9 (INFO)  1ms spid:74 com.adobe.connect.dal.PrincipalDAL.getGroupByType(“7″,event-admins)
console-8510-9 (INFO) CONSOLEMANAGER: ignoring the exception while fetching the principal event-adminscom.macromedia.airspeed.StatusException$NoData: <status code=”no-data”/>
console-8510-9 (INFO)  0ms spid:74 com.adobe.connect.dal.PrincipalDAL.getGroupByType(“7″,event-super-admins)
console-8510-9 (INFO) Response status: no-data/null

Environment :

Adobe Connect 9.1 Licensed

Reason :

You might encounter this issue if you do not have Events functionality present in your license.

We have identified this as a licensing issue and our Engineering group is working on investigating this through bug#3620176.

Solution :  ** Update **

We have released a new installer now and this has been fixed. Please download your copy of the new installer from the licensing website.

 

 

Video freezes in meeting rooms using Logitech HD Pro Web Cam C920 | Connect 9.1

Problem :

If you are using a Logitech HD Pro WebCam C920 in your meeting, there might be a few instances when you might find your video freezing in the session.

We’ve found this happening when a user is running under wide screen mode, his web cam feed might freeze when switching between layouts.

 

Environment :

Adobe Connect 9.1

 

Reason :

We’ve identified this as a bug(Bug#3575917) and is under investigation with our Connect Engineering Teams. More updates to follow.

 

Presenter 9 upload error ; Connect session timed out

Problem :

Publishing a presentation created in Presenter 9 to Connect pro might throw “Connect session timed out” error if shared in a meeting room share pod.

Users might notice this issue every time meeting host moves to a next slide in a Presentation shared inside a meeting.

Environment :

Adobe Connect 8/9 ; Presenter 9

Reason :

We’ve identified this as a bug(Bug#3598671) and is under investigation with our Connect and Presenter Engineering Teams.  This is expected to be fixed with Connect 9.1 version coming out soon. More updates to follow.

Workaround :

Following workaround may be applied by any users experiencing this :

  • Use Presenter 8.x to publish PPTX files.
  • Upload the PPTX file directly in the share pod/Content library and then share it in the meeting room rather than publishing it using Presenter 9.

 

Adobe Connect – Meetings/Recordings crash with Flash Player 11.6

Problem :

We’ve identified Adobe Connect Recordings which use screenshare randomly crashing on playback if played using Flash player 11.6

Meetings running on FP 11.6 might also experience crash if hosts use screenshare during the session

Environment :

Adobe Connect 9 Licensed

Reason :

We’ve identified this as a bug(Bug#3526202) and is under investigation with our Connect and Flash Engineering Teams. More updates to follow.

Workaround :    

We have following recommendations to fix this problem now from Adobe Engineering  

1.  Disable SS_DYNAMIC_CODEC  on your Connect servers by following this article : http://helpx.adobe.com/adobe-connect/kb/disable-dynamic-screen-share-codec.html

2.  This should help resolve this issue in new meetings/recordings.

3.  Contact Support if you still encounter issues after implementing this change.

 

Solution :

Update :  This has now been fixed with Flash Player 11.7

 

Adobe Connect 9 | Pause and Resume Recordings

With the launch of Adobe Connect 9, we have introduced some great new features in Adobe Connect Recordings like pause and resume recordings, which is expected to make them more customizable and exciting for everyone.

Here’s a short demo for some of these new features in Connect 9 :

http://my.adobeconnect.com/p7g052544vl/

http://www.youtube.com/watch?v=LpA6kpEO68M&feature=plcp

 

Adobe Connect 9 | Creating and Modifying Event Templates with CQ

With the launch of Adobe Connect 9, we have brought forward integration of Events module with the CQ server, which can help us customize our Events Registration page in our own way and provide users with a range of different options as per their requirements.

Here’s a short video we have created to demonstrate how we can modify and create Event Management templates with Adobe Connect 9  :

http://youtu.be/fmvCfATH7F0

http://my.adobeconnect.com/p3rfjtuu4g3/

Presenter 8 Office 2013 Support

Adobe Presenter 8 is supported on 32 bit Office 2013 now.  Adobe is working on supporting the Office 2013 64 bit as well in some time.

http://helpx.adobe.com/presenter/release-note/presenter-81-release-notes.html

More updates to follow !!

Adobe Connect 9 – Flash Player Issues with Osprey Capture Card 260e

Problem :

We have identified an issue with Osprey Capture Cards version 260e being unable to publish video stream in a video pod in an Adobe Connect meeting.

Users might encounter blank stream being published when using this card with the latest flash plugin FP11.5 or if  having this used with High Video Resolution(640*480) from the Adobe Connect add-in.

Environment :

Adobe Connect 9 Hosted/Licensed Video Pod

Reason :

This has been identified as a bug by our Flash team and we are working with Microsoft to get a resolution for this.

 

Solution :    ** We have released a solution to fix this problem now  **

  • Please go ahead and uninstall the current version of the Connect addin from your computer.
  • Download and install the latest version from here which contains a fix for the issue :  

http://www.adobe.com/support/connect/downloads-updates.html#meeting-add-ins