Adobe Connect Support Blog

March 19, 2019 /Meeting /

Buzz sound heard in bluetooth headset while connecting to Adobe Connect meeting session on MAC

ISSUE DESCRIPTION: After connecting Bluetooth headset to Adobe Connect meeting room sometimes buzz sound is heard while testing on audio set-up wizard.

ENVIRONMENT: 

  • Adobe Connect Hosted/ on-premise
  • Adobe connect 9 and above
  • MAC OS X 10.11, 10.12 and 10.13

SOLUTION: 

  1. Login to Adobe Connect meeting> Connect bluetooth headset to the meeting.
  2. Go to Preferences> Microphone>Select “Use Enhanced Audio> Set the Audio Quality to “Custom” level and Echo path at 256>Select “Noise Suppression” and “Non-Linear Processing”:
  3. Once done follow steps in Audio Set-Up Wizard again by clicking on Meeting >Audio Set-Up Wizard:

 

Meeting