Adobe Connect Support Blog

Cannot access Meeting Links received via email on Mobile Devices from Adobe connect mobile

Issue DescriptionCannot access Meeting Links received via email on Mobile Devices from Adobe connect mobile.

Environment:

  • Adobe Connect Mobile
  • Adobe Connect Hosted/ on-premise
  • Adobe Connect version 9 and above.

Steps to Replicate: 

  1. Users invited to join Connect meetings try accessing it from the email received by clicking on respective meeting URL  on their mobile devices.
  2. On the mobile devices they tap on the link and view this screen:
  3. User will Click on ‘Open Adobe Connect Mobile‘, which does not launch the meeting.

Solution:

  1. The user can press and hold the option ‘Open Adobe Connect Mobile‘. Soon after that, user will face the following pop-up dialog box:
  2. The user can tap on the option ‘Open in “Connect”‘. This settings gets saved and next time on wards for that particular URL.

 

Adobe Connect Mobile, Meeting