Posts in Category "Administration"

Adobe connect users getting re-connected to meeting room

Posted on August 30, 2012 by Mohit . | Comments (0)

PROBLEM -: Meeting users are getting re-connected to the meeting room randomly within a second.

My connect server is hosted on Amazon EC2 cloud on windows 2008 R2 OS.

SOLUTION -:

1. Capture the connect add-in logs generated on the user’s computer joining on the meeting room, To generate addin logs follow the KB Doc http://helpx.adobe.com/adobe-connect/kb/enable-logging-acrobat-connect-professional.html

The connect addin logs would be generated on client/user side , not on the server side.

2. Open the connectaddin log file generated under your documents folder when you expreience reconnects.

3. If you find the lines -:

Player   TRACE: StreamHandler::public/all/screenshare_0::NetStream onStatus for stream: public/all/screenshare_0, code: NetStream.Play.InsufficientBW

4.  And your server is hosted in the Amazon EC2 cloud and has Win 2008 64 bit OS.

5. The fix for this is to switch onto Win 2003 OS

6. This is a known issue reported by a lot of users having Win 2008 server hosted on Amazon EC2 cloud, on this video streaming issue. You can check the blog at http://forums.adobe.com/thread/572258

Configuring Cisco Call Manager with Adobe Connect

Posted on August 30, 2012 by Mohit . | Comments (1)

PROBLEM -: I want to enable Universal Voice feature on my on-premise Adobe connect server using our internal Cisco call manager server.

SOLUTION -:

There are some basic network configurations needed for this integration as -:

1. SIP port 5060 should be opened between Adobe connect and cisco call manager for SIP communications

2. Port range 5000 – 6000 should be opened between Adobe connect and cisco call manager  for transversing voice packets via RTP.

3. DTMF mode RFC 2833 must be supported by cisco call manager as well as its carrier.

Integration steps -:

1. I need to create username/password based SIP account on cisco call manager

2. Login into cisco call manager and Navigate to Device -> Phone -> Add new ->

Refer to the screenshot below

 Select Third party Basic device

Select Sip profile as standard sip profile

Select Digest user as LDAP ID of a user x

Check mark Media Termination Point Protocol.

 

3. Navigate to User Management > End User .

Search for LDAP ID of user x

The user-id of the LDAP user x would be the username of SIP account

The pin would be the password of the SIP account.

 

4. Configure your adobe connect SIP account settings with username of SIP account , password of the SIP account as per step 3.

Adobe Connect disable the “Change My Password” link on the My Profile page

Posted on August 30, 2012 by Mohit . | Comments (0)

PROBLEM -: Need to disable “Change My Password” hyperlink on “My Profile” page

SOLUTION -:  

To Remove the link on login page:
1.  Backup the file: C:\breeze\appserv\apps\lang\en.xml

2.  Open the file: C:\breeze\appserv\apps\lang\en.xml

3.  Find the xml tag : <m id=”forgot-password”>Forgot your password?</m>

4.  Change it to : <m id=”forgot-password”></m>

How to disable the Change My Password link on the My Profile page:

1. Stop the connect service and backup the feature.xml file on location  C:\Breeze\appserv\apps\home\feature.xml

2. Open the file as above in a xml editor like editplus/notepad++.

3 Search the following block of code on feature.xml file 

        <feature id=”password” name=”password” title=”change-my-password” nav=”level-2″ propagate=”true”>        
            <template name=”home/password.xsl”/>
            <param name=”account-id” path=”/results/common/account/@account-id” propagate=”true”/>
            <action name=”password-rules”>
               <param name=”acl-id” from=”account-id”/>
            </action>
            <param name=”user-id” path=”/results/common/user/@user-id”/>
                   
            <feature name=”save” title=”save” nav=”button-bottom” type=”submit”>
             <param name=”user-id” path=”/results/common/user/@user-id”/>
             <action name=”user-update-pwd”/>
             <goto status=”ok” feature=”info”/>
           </feature>           
            <link title=”cancel” feature=”info” nav=”button-bottom”/>
          </feature>

4. Comment out the block of code as follows

<!–
         <feature id=”password” name=”password” title=”change-my-password” nav=”level-2″ propagate=”true”>        
            <template name=”home/password.xsl”/>
            <param name=”account-id” path=”/results/common/account/@account-id” propagate=”true”/>
            <action name=”password-rules”>
               <param name=”acl-id” from=”account-id”/>
           </action>
            <param name=”user-id” path=”/results/common/user/@user-id”/>
                   
            <feature name=”save” title=”save” nav=”button-bottom” type=”submit”>
             <param name=”user-id” path=”/results/common/user/@user-id”/>
             <action name=”user-update-pwd”/>
             <goto status=”ok” feature=”info”/>
            </feature>           
            <link title=”cancel” feature=”info” nav=”button-bottom”/>
          </feature> –>

5. Start the connect services.

Adobe Connect Custom link on “Forgot Your Password” hyperlink.

Posted on August 30, 2012 by Mohit . | Comments (4)

ISSUE -: Need to customize the “Forgot your password” link on connect login page to redirect it to custom link.

SOLUTION -: We have tested out the customization on connect 8.2.0.1

1. you need to update the following files on -:

C:\Breeze\8.2.0.1\appserv\apps\system\login.xsl
C:\Breeze\8.2.0.1\appserv\apps\lang\en.xml

Sample updated files -: custom_url_on_forgot_your_password_link

2. Find the line on en.xml -:

 <m id=”forgot-password”>Forgot your password?</m>

 Replace it with

 <m id=”forgot-password”></m>

3. I have already updated en.xnl file with respect to step 2.

4. Replace login.xsl with the attached file.I have routed the help link to http://google.com on the attached login.xsl file

Search for the line http://google.com on login.xsl file attached on this mail and replace with your custom URL.

5. Restart the connect services to apply the changes.

 

 

Adobe Connect 8 support for IPv6 network

Posted on August 19, 2012 by Sushma | Comments (0)

Problem :

I want to have my Adobe Connect Server work on IPV6 ip address networks as well along with IPV4 ip address networks

Solution:

Adobe Connect does have configuration support  for an IPv6 network. The setting is not turned on by default for the FMS server. Users can simply turn it on at the backend, by a simple configuration, if they would like to setup their Adobe Connect 8 server with an ipv6 network.

Here are the steps to turn on IPv6 support with your Adobe Connect server :

√ Navigate to the {root-install}\breeze\comserv\win32\conf folder on your Adobe Connect server

√ Open the server.xml file in an editor

√ Look for the following line in the file :

      <NetworkingIPv6 enable=”false” />

√ Modify the value to ‘true’ . By default this value is set to to ‘false’

√  Restart your Adobe Connect services

Your Adobe Connect server should be ready to work with your IPv6 network now.

Note : This setting is also applicable to your Adobe Connect version 9 server.

There was an error converting your file on sharing any PDF/PPT document from content library or from computer

Posted on August 10, 2012 by Aniket | Comments (0)

Problem:

Inside a Connect meeting room user gets error “There was an error converting your file.” on sharing any PDF/PPT document from his library or from his computer

Enviornment:

Adobe Connect Licensed

Confirmation of Problem :

Log lines similar to following would show up in “error.log” located under directory – {root_install}\Breeze\{version_patch}\logs or the “debug.log” located under directory – {root_install}\Breeze\{version_patch}\logs\support

2010-10-26 09:26:06 “Error java.io.IOException: There is not enough space on the disk thrown while attempting to retrieve/write folder 7/14589893-41/fcs-meeting/.” CLUSTER BACKUP_DISK_ERROR C S – “-” – - -
2010-10-26 09:26:12 “Error java.util.zip.ZipException: invalid entry size (expected 17187 but got 16384 bytes) thrown while attempting to retrieve/write folder 7/24178887-1/source/.” CLUSTER ACKUP_DISK_ERROR C S – “-” – - -

Resolution:

Having more space on the Shared storage drive should help resolve it.

Adobe Connect | Override the default SMTP port

Posted on August 10, 2012 by Sushma | Comments (0)

 

Problem :

I cannot configure my SMTP server with Adobe  Connect, because my SMTP server requires a different port, other than the default 25.

Solution :

If you have an SMTP server that is setup to use a different port other than the default port configured with connect, here are a few simple steps you can follow to achieve it.

Connect can be configured to use a differnt port for smtp :

    1.  Navigate to the {root-install}\breeze\8.x\appserv\conf  folder on your Adobe Connect server

    2.  Open the ConnectProSvc.conf  file in an editor

    3.  Add the following additional java wrapper anywhere in the file :  

            wrapper.java.additional.22=-Dmail.smtp.port=XXX, where XXX denotes your smtp server’s port.

    4.  Restart the Adobe Connect services to allow the changes to take effect.

 

Configure your Adobe Connect 9 server to override the default HTTP port 80

Posted on August 10, 2012 by Sushma | Comments (3)

Problem :

I want my Adobe Connect server to listen on a different port other than the default port 80 for http traffic.

Environment :

Adobe Connect 8/9 On Premise Install

Solution  :

You may now follow a few simple steps, to make any other custom port, work as the default http port, with your Adobe Connect server webapp. Here are the steps outlined below :

1.  Navigate to the following folder on your Adobe Connect server :

          {root-install}\breeze\8.x.x\appserv\conf   or   {root-install}\breeze\9.x.x\appserv\conf

2.  Open the server.xml file in an editor

3.  Search for the following lines in the file which specify the http connector tag :

        <Connector URIEncoding=”utf-8″ acceptCount=”250″ connectionTimeout=”20000″ enableLookups=”false” executor=”httpThreadPool” port=”80″ protocol=”HTTP/1.1″ redirectPort=”443″/>

4.  Modify the port value from 80 to XXXX, where XXXX is the custom port you would like to use.

5.  Now, open the {root-install}\breeze\9.x\custom.ini file and verify in case you have the following parameter in the file: http_port.

Ensure the parameter does not have a value set to the default, 80.

6.  Goto the Connect configuration console page (http://localhost:8510/console) and open the Server Settings page.

7.  Modify the Adobe Connect host parameter, to include the port number(XXXX), with the web url, that is set for your Adobe Connect server.

        Eg : abc.connect.com:XXXX, where XXXX denotes the custom port you want to use.

8.  Modify the Http Port parameter to the desired custom port value : XXXX

9.  Restart the Adobe Connect services to allow the changes to take effect.

 

Please Note :  The web url to access your Adobe Connect site would now change to http://abc.connect.com:XXXX, after making these changes.