Adobe Connect Support Blog

Periodically, licensed (on-premise) deployments of Adobe Connect Pro will have to have the services stopped or cycled during periods of modification, customization, troubleshooting, or potentially on a scheduled basis.
For convenience, you can copy the appropriate code below into a new file and save at a batch (.bat) file. Running this batch file will stop all the services in the correct order and then restart them in the appropriate order either all at once (automatically) or after a keystroke (prompted) by the user.

For a scheduled periodic cycling of the services, you can setup a scheduled task in Windows (on the Connect server) to run this batch file or have it controlled by a centralized enterprise scheduler like Tidal. Of course if setting up a scheduled task, you’d need to select the one without the forced keystroke.

First, take everything in between the lines (from @ECHO OFF through @ECHO OFF) and save as a .bat file to the Connect server.

Then you can run it manually or point a scheduled task to it.

I have posted a few different options below…see the descriptions then the code below them.  These are applicable to Adobe Connect Pro 8.x and 9.x.  There are additional services with 9.x (i.e. Adobe Connect CQ-Author service, Adobe Connect CQ-Publish service) as well as the Flash Media Gateway (FMG) and Adobe Connect Presence Server services that are in both C8 and C9 that may or may be needed.  You can add these services to the batch files if applicable.

1.) Below is a cycler that just stops and starts all the applicable services (FMS,FMSAdmin,ConnectPro, and the CPTelephonyService). It is up to you and your deployment, whether you need the CPTelephonyService or not.  This version will do it all automatically and won’t force you to perform a keystroke to start once the services are stopped. This version is good for a scheduled task to point to. Again, you may remove the FMSAdmin and/or CPTelephonyService services if you wish, as they are not always needed.  I also added a ping in the middle so it adds more time before restarting the services (in case there is a delay in stopping the FMS service, which sometimes happens).

———————————snip below here and save to a .bat file—————————-

@ECHO OFF
REM ----------------CONNECT SERVICE AUTOMATIC CYCLING ----------------
REM
REM This batch file stops and starts the Adobe Connect and Flash Media Server Services
REM

REM
REM -----------------------------------------------------------------------
@ECHO ON

net stop ConnectPro
net stop CPTelephonyService
net stop FMSAdmin
net stop FMS
ping 1.1.1.1 -n 1 -w 20000>nul
net start FMS
net start FMSAdmin
net start ConnectPro
net start CPTelephonyService

@ECHO OFF

———————————snip above this and save to a .bat file——————————

2.) Below is a cycler that stops the services (same as above) but requires a keystroke to start up the services again. This is handy if you are doing work on the server or troubleshooting and you want to quickly stop the services but not restart them until you are ready.

———————————snip below here and save to a .bat file—————————-

@ECHO OFF
REM ----------------CONNECT SERVICE AUTOMATIC CYCLING WITH KEYSTROKE---------------- 
REM
REM This batch file stops and starts the Adobe Connect and Flash Media Server Services
REM

REM
REM -----------------------------------------------------------------------
@ECHO ON

net stop ConnectPro
net stop CPTelephonyService
net stop FMSAdmin
net stop FMS /y

@ECHO OFF

@ECHO Press a key to START services
PAUSE

@ECHO ON

net start FMS
net start FMSAdmin
net start ConnectPro
net start CPTelephonyService

@ECHO OFF

———————————snip above this and save to a .bat file——————————

3.) Below is a cycler that stops the services on an Edge server and clears the cache before restarting.

MAKE SURE YOU CHECK THE EDGE SERVER DIRECTORY STRUCTURE ON YOUR MACHINE BEFORE USING THIS. YOU’LL HAVE TO CHANGE THE LOCATION TO MATCH YOUR OWN.

Additional Notes:

The Edge server will need a maintenance script to clear old cache and keep them fresh; run the following .bat file as a scheduled task on each Connect Edge server; feel free to edit this file to reduce or prolong the ping-induced delays. The key is to allow enough time between each command for services to stop and start. Different servers respond differently, some requiring more time and some less time. By stopping the services, it unlocks the cache for thorough deletion:

———————————snip below here and save to a .bat file—————————-

@ECHO OFF
REM ------CONNECT SERVICE AUTOMATIC CYCLING---------------
REM 
REM This batch file stops and starts Connect Edge Services and Clears the Cache
REM
REM ------------------------------------------------------------
@ECHO ON
net stop fmsadmin
ping 1.1.1.1 -n 1 -w 10000>nul
net stop fms
ping 1.1.1.1 -n 1 -w 200000>nul
del /Q /S c:\breeze\edgeserver\win32\cache\http\*.*
ping 1.1.1.1 -n 1 -w 10000>nul
net start fms
ping 1.1.1.1 -n 1 -w 10000>nul
net start fmsadmin
@ECHO OFF

———————————snip above this and save to a .bat file——————————