Adobe Connect Support Blog

Application

Caracas Time Zone Setting Prevents Creation of New Meeting

The simple workaround is to use any other timezone to create Meeting rooms then switch back to the Caracas timezone as needed.

Why does my Connect Hosted Multitenancy Login Page Allow Accounts

This enhancement limits the possibility of erroneously trying to gain access to the wrong Connect account.

November 9, 2016 / Application

Firefox & Safari on MAC with Flash Player 23.0.0.205 cannot load Connect pages on 9.5.7

Click here to read this article.

Content Fails to Upload to Connect with Error Message: Illegal Content

When attempting to upload a *.zip file, if the upload fails with the error message “illegal content” the *.zip may have a file within it that is restricted.

Network Distance and Adobe Connect Meeting Latency

Round-trip-time between the majority of any Connect Meeting or Seminar audiences, should be a primary consideration in planning where to deploy a Connect cluster or clusters.

Monthly Maintenance Releases

Adobe Connect continues to see growth with more meeting minutes each month.   As usage grows, Adobe endeavors to be even more responsive to customer support requests and reduce issue resolution time.