1:15pm EDT – NA2 appears to be back up and running. Issue is being marked as closed for now and a full RCA will be delivered after the analysis is complete.
1:10pm EDT – NA1 appears to be back up and running. Team is working on NA2 right now.
11:35am EDT – The operations team has been working on the issue and the problem still persists. Currently the NA1 and NA2 environments are unavailable.
11:05am EDT – The operations team has had to perform a service restart on the NA1 and NA2 environments to alleviate the issue. Connected users would have been disconnected and new users would have been unable to reach the environment briefly during the service restart.
10:30am EDT – Some customers on NA2 hosted cluster are also reporting issues with opening Meetings and/or Content. This is being investigated now as an issue in our storage environment. NA1 and NA2 cluster customers are the only ones reporting issues at this time.
10:20am EDT – Some customers are reporting they cannot login to their Connect meetings hosted on the NA1 cluster in the Adobe Connect Hosted environment.. We are currently working with our Operations team to resolve the issue. This issue is intermittent and is only affecting some customers that have their account hosted on our NA1 cluster. You can get full updates on our Adobe Connect Status Page here: https://status.acrobat.com.