As of 1:15 PM MDT, all Adobe Connect customers are now able to launch new meetings on all of the impacted clusters. After further investigation it was determined that clusters NA5, NA10, NA11 were not impacted during this incident. The affected clusters were NA3, NA4, and NA7. This issue has been resolved and the service is currently operating normally. No further impact is anticipated at this time.
The technical teams made some configuration changes on the impacted servers followed by a reboot, which restored the service on the affected clusters.
A full summary of the root cause and recurrence prevention plan will follow.
As of 8:45 AM MDT, it appears that most Adobe Connect clusters are having difficulties connecting to meetings. This includes the entire DA2 datacenter as well as some clusters in the SJ1 datacenter.
The technical teams are still investigating.
As of 6:10 AM MDT, some customers in North America in the DA2 datacenter (Clusters: NA3, NA4, NA5, NA7, NA10, NA11) may be unable to start audio calls from their Connect meeting rooms.
Also, customers with an account hosted on our NA4 cluster are having difficulty with slow loading meetings or meetings that are hanging on connecting.
The technical teams are still investigating the cause of the issue.
Updates will follow below.