Posts in Category "Events"

Invalid value “null” appears in string “Password length must be between null and null characters” in Event Registration page

Problem Description :

Invalid value “null” appears in string “Password length must be between null and null characters” in Event Registration page.

Conditions in which this issue is expected to occur :

If you are running a Connect 9 server with a version prior to 9.2.x, you might encounter this problem with your Events module in the following conditions :

  • Create an Event with Register without password as “No”
  • Participants try to register for the event
  • Participants encounter error even though their password satisfies the requirement criteria

event3

 

Environments affected :

On Premise Licensed versions on 9.x prior to 9.2.x

Solution:

We have discovered this to be a known bug.Bug#2964597. This issue has already been fixed in version 9.2.x, so upgrading your server to the recent version should help resolved this issue for you.

Workaround :

Till the time you are unable to upgrade your server due to any restrictions, you may choose to setup your events with Register without password as “yes” while creating your events.

Please do review the following article if you are planning to setup your events without a password required :

http://blogs.adobe.com/connectsupport/participants-get-an-enter-password-prompt-while-registering-for-an-event-even-though-host-has-enabled-the-option-to-register-without-password/

 

How to use Social Network Profile for Events

Using Social Profile for Events (Hosted Accounts)

  • Log in using an Administrator account
  • Click Administration> Users and Groups> Edit Login and Password Policies
  • Enable Event Managers to allow use of Social Profiles.

Continue reading…

Set a Property to Play/Pause/Stop a movie in publish view on an Event Page.

Problem Description: Is there any property which we can set on our Flash Component on Author/Edit View which will allow users who can access the page and see the content on publish view to Play/Pause/Stop it ?

Flash Component on Side kick shown below :

flash

When you drag and drop it on edit view, you can see the below property:
Event-Flash-Component.

In other words, if user wants to stop/play/pause a flash movie running on a web page/publish view, event page. Is there any property we can set to achieve from the given picture above?

Solution:-

This is a CQ general component which is available in sidekick in general section so that while customizing the template user can associate the flash content to the page. You can see more menu options for controlling the playback of the movie by selecting the “show” option for the context menu property. So that when user will right-click on the movie they will see more option like to play/stop the movie.

See the below screenshot to set the show option to context menu –

Go to Advance tab in edit mode of Flash component and set this option
flash2

After set this property when right-click on movie it will show more option like –

flash3

So user can play/stop..etc..with available options.

Hope this helps,

Thanks

 

Participants get an Enter Password prompt while registering for an Event even though Host has enabled the option to register without password

If you have created an Event and  enabled the option for participants to be able to Register without the need to enter a password, you might run into this situation. Please note the clear conditions  below under which this specific issue is expected to happen :

Conditions :

  • Event Host created an Event and enabled the Register without Password option

Registerwtpwd

  •  Participants try to register for the Event and they only get a Login & Name field options on the page
  • There is no option present for a password

  RegScreen1

  • When participants try to login to the actual event, instead of being able to enter the event with just their login, they still get a prompt to enter a password.

Login Screen

Reason behind this behavior :

  • In these cases we have found that whenever users tried to register for the event, they were getting created in the system as full fledged users
  • This happens due tot he fact that the Event User Policy in your account should be set to All users created should be Full System Users

Event user policy-1

  • This is configurable from under  Administration tab > Account > Edit Information > Event User Policy
  • Due to this setting, all the participants who get registered for the event, get created as Registered System Users and which is why they are presented with a password prompt
  •  So if you want to have your participants for an Event be able to login to it without a password, you should make sure you have the policy turned off.
  • From the below options, you can either choose option 1 -> All users created from Event are guest users or you can choose the option 3 -> where Event Managers would get the right to choose whether they want the users to enter as guest users or registered users. This option 3 would be configurable on a per Event basis in this case according tot he requirement of the event.

Event user policy-2

 

 

 

Blank screen upon completing registration for events in Adobe Connect 9.2

Issue: Some users may see blank screen upon completing registration for events in Adobe Connect 9.2

Description: If an external component is used in the Event Catalog header then some users may see blank screen upon submitting the registration page.

Workaround: Remove the external component from the “Event Catalog”

Steps:
01. Login to connect.
02. Click on Event Management tab.
03. Select the Event you have issue with.
04. Click on Edit Information.
05. Click “Edit” link near the event template drop down.
06. When CQ page opens click on “Catalog”.
07. Delete the external component from the catalog header.
08. From CQ elements panel click on “Activate template”.
09. Click on Shared templates in CQ.
10. Find the template you are using in your event and click on “Edit template” (pencil icon in CQ).
11. From CQ elements panel click on “Activate template”.

Ensuring that Email Generated by Adobe Connect Servers is Received

There have been more than a few incidents reported on the topic of email messages from Adobe Connect servers not getting delivered. These include messages generated by the Adobe Connect Events module as well as system email messages such as that generated by changing a password.

The first thing to avoid to prevent this problem is that of using special characters in the host’s name. This is scheduled to be fixed in Connect 9.3, but currently, in 9.2, if you place a comma in the Event host’s name such as Frank D., El Presidente’  it will cause an error identified in our server logs by a messaging exception.

The second thing to avoid is inviting over 20,000 participants to an Event. This generates an operation size error and causes problems with email messages being sent out. We also plan to address this ceiling tentatively in Connect 9.3.

With specific reference to Adobe Connect Hosted accounts, we just made the following change to ameliorate email problems: As of April 28th, 2014, administrative email notifications sent from Adobe Connect servers will now be coming from admin@adobeconnect.com instead of admin@acrobat.com This will help by disassociating Connect-generated email from that of the Acrobat domain which could be potentially blocked by virtue of its identification with document storage. We also made some internal changes to the way the Connect servers handle email and we worked with our Web infrastructure partners to insure that Connect generated email was not being treated as SPAM on the Web.

There is a bit of a conundrum here. If Adobe Connect Events email invitations are sent out in massive mailings to those who perceive the email as SPAM, then the Adobe Connect servers could be tagged as producing SPAM by those end-user recipients. An overzealous Events manager may cause Gmail and other providers to treat Adobe Connect email as SPAM. When an Event that is capped at 500 participants sends out 5000 email invitations, it is expected that many recipients will at best ignore the inbound email traffic and many more may consider the traffic to be a nuisance. We are investigating possible approaches to ameliorate this problem and plan in 9.3  to add an opt-out option for Events invitations that will offer a convenient alternative to any SPAM reply option for recipients to invoke.

We love large Events and Adobe Connect handles them very well; this is a case when our success can potentially lead to some problems. Currently the Adobe Hosted Service is green for SPF record checks.  We pass all major email providers and are not blacklisted according to common checker tools on the internet.  This should resolve the lion’s share of current email issues and the upcoming changes in 9.3 will serve to harden this capability for future Events.

Where is my Engagement Dashboard?

At some point you may want to use the Engagement Dashboard to track your users’ attentiveness in an Adobe Connect Meeting room, but wonder where oh where it may be…  You glance up at your Pods menu (as a host) and see it is not listed.  You may wonder why.  Well, here’s why…

If you want to use the Engagement Dashboard, one of the following scenarios has to be true:

  • You are a Seminar Host and created a Seminar Room.  Seminar Rooms have the Engagement Dashboard in the Presenter Only Area.
  • You are an Event Manager and created an Event that points to a meeting, seminar room, or virtual classroom, in the Event Management area of Adobe Connect.  If you point an Event to any meeting, virtual classroom, or seminar room, it will have the Engagement Dashboard in the Presenter Only Area.
  • You are a Training Manager AND Meeting Host and you create a Virtual Classroom (you must be both to even create a VC in the first place), it will have the Engagement Dashboard in the Presenter Only Area.
  • You are an Meeting Host AND Event Manager and you create a Meeting (just being a Meeting Host will NOT give you access to the Engagement Dashboard).  Only then will the Meeting have an Engagement Dashboard in the Presenter Only Area.

Situation where you will have a room open and you won’t have the Engagement Dashboard as a Pod option:

  • You are a Meeting Host but NOT an Event Manager as well.  You will not see the Engagement Dashboard in the available pods and it will not be in the Presenter Only Area.

Additional Resources around the Engagement Dashboard…

http://blogs.adobe.com/adobeconnect/2012/06/sneak-peek-the-engagement-dashboard.html

https://www.connectusers.com/tutorials/2013/06/rules_of_engagement/index.php

engage1

engagement2

There are some Event Tab’s Visible In Author View/Edit View and not in Publish View after Activation.

Description:- A user can see Event Login Option and Registration Confirmation in the Author View ( Where you can edit the page ) and not in the Publish view after activation. Why?

R-L

The answer to this question is :

Event Login Page will not be visible on Publish view because login page does not make any sense to an end user unless he/she registers for the event. In author view, it was necessary in order to provider a way to navigate (and edit) the login page. We only send event login page URL after successful registration to the event via registration confirmation email and so we do not show it in page menu on publish mode.

Registration Confirmation This page tab is shown to end user after successful registration and Event host can associate this to registration component so that after registration user will be redirected to this page. So this page is for event host so that they can customize its text and page properties. That’s why it is not visible in page menu component on publish mode.

I hope this helps understand some logic behind why some tabs are not visible on the Event publish View.

Thanks

User created an event with registration limit set.

Description: User Created an Event With Registration Limit Set

R-L

 

Many times we have users with questions like : What happens if the participants reached that limit ? Does the user gets a message about this when registering for an event or how ? etc.

The Answer to this is :

Once the registration limit is reached, Last Participant who will try to register will receive the below message :

R-L

 

And host will receive an email like this in this format : 

*********************************************************

Hello Host Name,

This is an automated email from Adobe Connect server to inform you that your event “Event Name” has reached its registration limit of 2 registrants.

Registration for your event is now closed. You can review the list of registered participants from the participant management tab of your event.

Thank You.

**********************************************************

To understand it more clearly, Let say if you have set limit 2 : Now in this case only one user can register because the other one is the host. By default host is counted as already registered user. I hope this clears your doubt.

Thanks

 

Editing Connect On-premise Email Send Source Options

Adobe Connect hosted customers have long enjoyed the option of having their Connect account administrative email sent out to users on behalf of a specified email source rather than the system email parameter configured during installation of the Connect server.  In order to exploit this option for on-premise Connect deployments, you first need to apply the following SQL update statement.  This will  add a row into the pps_account_features table:

insert into PPS_ACCOUNT_FEATURES
(ACCOUNT_ID, FEATURE_ID, DATE_BEGIN, DATE_END)
values (7, 71, ’2014-02-20 00:00:00.000′,’3000-01-01 00:00:00.000′)

After adding this row, check the system email settings with the SQL statement below to make sure it is correctly configured:

select * from PPS_CONFIG
where name like ‘%email%

The results of the query above should correspond with the settings prescribed on local port 8510 on the Connect server settings page in the Connect server configuration wizard.

SECTION              NAME    VALUE   COMMON_NAME
hosted   validation-emaillist                         NULL
main      config-bcc-email              NULL     NULL
main      config-support-email      admin@connectaccount.com         NULL
main      config-system-email        admin@connectaccount.com        NULL

After making the prescribed database changes, they will either take effect immediately after you cycle the Adobe Connect and Flash Media services or after 10 minutes. You do not need to cycle the services unless the change must be immediate.

With the above settings in place, if you create a user in Connect with the email address  joe@connectaccount.com and then you add  Joe to the Meeting Hosts group, the admin designated in the system-email parameter on the server settings page will send email on Joe’s behalf.

To prove this, simply log in, as Joe, create a meeting and add the user with email admin@connectaccount.com (or anyone you chose) as a meeting participant and send that person a meeting invitation. It should read: admin@connectaccount.com; on behalf of; joe@connectaccount.com:

The meeting invitation will look something like this:

From: admin@connectaccount.com [mailto:admin@connectaccount.com] On Behalf Of Joe
Sent: Sunday, February 23, 2014 5:30 PM
To: WhoeverIChoose@wherever.com; WhoeverIChoose
Subject: Adobe Connect – Meeting Invitation to “My most excellent meeting”
When: February 23, 2014 5:30 PM-6:30 PM (UTC-05:00) Eastern Time (US & Canada).
Where: http://meeting.connectaccount.com/meeting/

Please join me in an Adobe Connect Meeting.

Meeting Name:  The Only Meeting <snip>

Note: This will not affect password reset email messages.