Posts in Category "Events"

Event Template does not show data, blank white page appears

Problem:
Event template, Event catalog or Email template doesn’t load in iFrame rather gets displayed as blank white page.

Description:
When we click on Event Management -> Event Template or Event Catalog or Email Template, we get a white page in the area where the Event Template data should have been visible.

Reason:
This issue occurs if Adobe connect is running on SSL (HTTPS), however, CQ is not running on SSL. Hence the data coming from CQ is not secured. When secure and unsecure data is received by the browser over a secure connection, it is called Mixed content. Every browser has a setting where it usually blocks mixed content i.e. un-encrypted data coming from CQ gets blocked.

The page usually appears as shown below:

Event Template does not show any data

You may also get a prompt depending on the settings of Internet Explorer.

Internet Explorer 7 or earlier

Display Mixed content IE_Old

Internet Explorer 11

Prompt to display Mixed content

Prompt to display Mixed content at Bottom of Page

 

Solution:

It is possible to change this behavior of a browser where it allows mixed data and displays data sent without securing it over a connection which is secured using SSL.

Below steps allow us to modify this behavior:

Internet Explorer:
Internet Option -> Security -> Custom Level -> Display Mixed content -> Enable;

Enable Mixed Content in Internet Explorer

Google Chrome:
Click the shield icon on top right -> Click “Load unsafe scripts”;

Enable Mixed content in Google Chrome

 

Mozilla Firefox:
Click the shield icon on top left -> Under “Insecure content” -> “Disable protection for now” ;

Enable Mixed content in Mozilla Firefox

These are the basic steps to fix this problem. Depending on the permission on the account, you may or may not be able to make these changes.

 

Correctly configuring CQ Externalizer service for using Social Media Plugins

Problem Description :

If you are running into the issue as described in this article, http://blogs.adobe.com/connectsupport/cannot-tweet-using-social-plugin-from-event-info-page/ , and you have the Adobe Connect server hosted on your own premises, you may review the below setup to ensure the CQ Externalizer service is setup properly :

Environment : On-Premise Adobe Connect with CQ server

Steps :

1) On your CQ author server, goto {ServerName}:{Port}/system/console/configMgr/com.day.cq.commons.impl.ExternalizerImpl

2) Check if author and publisher domains are correct. Snapshot of how the setup is on my server :

Picture1

3) Repeat the same steps on the CQ publish server

Additional Information  :

This is a known issue and currently under investigation by our Engineering. Please track this page for latest updates.

Cannot Tweet using Social Plugin from Event Info Page

Problem Description:  

When an event host or an event manager clicks on the “Tweet” button in an event information page the link generated for the tweet has character more than 140 and hence the host cannot tweet.

Below snapshot describes what we see when we try to tweet.

Hit on the tweet button marked yellow in the  snapshot below.

pic1

When we click on tweet below is what we see:

pic2

pic3

Reason Behind this behavior :

This is a known issue with us and Engineering is currently investigating the root cause as per the current status.

Environment : Adobe Connect Hosted with Events

Workaround:

Below is the possible workaround that users can utilize while the bug is under investigation with us :

A) Go to the event template you are using, Click on tweet.

A pop window will appear with a auto generated link, delete the link that is generated.

 

pic4

 

B) Copy the event info url link from the event information page and place it in the twitter pop-up window.

pic5

Note :

If you are running into this problem on your own on-premise Connect-CQ setup, please visit this article to find out the steps that can be applied on your server to fix this : http://blogs.adobe.com/connectsupport/correctly-configuring-cq-externalizer-service-for-using-social-media-plugin/

 

Resetting your Event templates from CQ in Adobe Connect

Upon a few customer requests, I’m outlining the steps via which you can reset the Event templates that you use in Adobe Connect.

Steps  to be Followed :

1) Login to the Connect application and goto Event Management > Event Templates

2) Choose your template and select Edit Template

EditTemplate

 

 

 

 

 

 

 

 

 

3)  Click on the Reset Template option from the CQ5 toolbox

ResetOption

 

 

 

 

 

 

 

 

 

 

4)  Select the template which you would like to choose as the base template. Your modified template would show up like the base template layout after the change, so be careful in choosing the base template.

ResetTemplate

 

 

 

 

 

 

 

 

 

 

5)  Click on Reset Template button and your template layout would get reset to the base template chosen in above step.

 

Precautionary Note  :

Please ensure any customizations that you are making, should be done in your own custom templates. It is not recommended to make changes to the default system templates. You should also be careful if you have already modified your default templates and you would like to reset them.

It is best to avoid resetting default templates but rather make your own templates and modify them as per requirement. Resetting the Default templates might have unexpected effect on the templates and we might not be able to revert the changes or correct the damage.

 

 

Connect Meeting or Event Email is not received by Gmail Users

Problem:
Meeting invitation emails are not received by users of Gmail.

Environment:
Adobe Connect version – 9.3 and above
Email domain- Gmail

Reason:
There are a number of reasons why Connect email messages may not arrive in your inbox. Some of them are mentioned below:
– Emails from domain ‘admin@adobeconnect.com’ are marked as SPAM
– Filters are created in the GMAIL account settings forcing the Meeting invitation emails sent to Trash and deleted automatically.
– Forwarding is enabled in GMAIL account Settings > Forwarding and POP/IMAP.

Solution:
Check to make sure that GMAIL is not blocking Connect email:
1. Ensure email from domain ‘admin@adobeconnect.com’ are not marked as SPAM:
   -Sign in to Gmail.
-Click the down arrow in your search box. A window appears to specify your search criteria.
-Fill in the search field with email address ‘admin@adobeconnect.com‘.
– At the top of the search window, click on the drop-down menu under “Search”> select Mail & Spam & Trash.
– Click Search Mail button.
-Look for the message in the search results displayed.

2. Disable Forwarding or if it is enabled, then ‘Keep Gmail’s copy in the inbox’ is selected:
   -Sign in to Gmail.
-Click the drop-down arrow of the wheel icon 5 >Click settings > Click ‘Forwarding and POP/IMAP‘> Click the radio button ‘Disable forwarding‘.
6

-Note: If ‘Forward a copy of incoming mail to‘ is selected, then select ‘Keep Gmail’s copy in the inbox’

7

 

-Click 8 button.

3. Ensure that if POP is enabled, then ‘Keep Gmail’s copy in the inbox’ is selected:
   -Sign in to Gmail.
-Click the drop-down arrow of wheel icon 5 >Click settings > Click ‘Forwarding and POP/IMAP‘> Click radio button ‘Disable forwarding‘.
-UnderWhen messages are accessed with POP‘ select ‘Keep Gmail’s copy in the inbox’
10
4. Ensure there are no filters created in the GMAIL account settings forcing the Meeting invitation emails sent to Trash:
   -Sign in to Gmail.
-Click the drop down arrow of the wheel icon 5 >Click settings > >Click ‘settings‘ > Click ‘Filters’.
-Select any Filter created with the email address ‘admin@adobeconnect.com‘> Click Delete.
12

Users Already Registered In An Events Can Still Register In The New Event.

Description :- User registered in the system can still register in a new event. In other words, this user can re-fill the registration form for any new event even though he have already registered once in the past event. We have seen many users confused about why they keep getting an error stating that you have registered with us before and sometimes they don’t get that message. Here i will explain the workflow and why this happens.

On a Generic Registration page, which looks like as shown below:

Registration Page Template

User will Enter his email address and create a password for this Event. Let say this event is Event A. Now if this user wants to access another event and fills up the same details on registration page as shown above, there will be two scenarios which he/she will confront.

  1. Scenario 1:-  If the user uses the same email address and same password to register, as a result he will be registered successfully and receives a message stating “Thank you for your registration request. Your information has been submitted to the event host. Please check your inbox for more details about this event.”Just like as shown below :ThankYouForRegisteration

  2. Scenario 2:- If the user  uses the same email address and different password to register, as a result he will received a message stating “Email ID abc@abc.com is already registered with us . Please use your existing password to continue or use the forget password link to reset your password.” Just like as shown below :

    EmailAddressAlreadyExist

You probably have noticed that on the registration page when you register for an event you will see it indicates a message stating, “If you have registered with us before, please Click Here” as shown below :

Registration Page 2

If you click on this link you are redirected towards this page, which indicates “Enter your login/e-mail address and password below if you have previously registered with us. If you haven’t previously set the password or don’t remember it, please click forgot password link.” as shown below:

Registration page 3

Remember : If you have registered with us before on an event which did not set your password. In other words, where on the registration page it was just asking your Email address, First Name and Last Name as shown below :

RegisterwithoutPassword-2

This means that the host who have created this event have set the property to register without setting a password on this event. At the time of creating this event he left this check box checked “Register Without Password”:

RegisterwithoutPassword

Now in this case a user can register only by using his/her email address. Also, if he comes back later and try to access the Event B where password needs to be set, he will have to click on “Forget Password” to set his password because if he try to register by filling all the information again, on the reregistration page he will encounter the message as shown below :

EmailAddressAlreadyExist

This indicates that he has already registered with us before.

Understand the workflow here :

Basically when someone registers for an event consequentially a user is created in Connect system– so this means that login is from that point, is reserved in the system to identify that particular user. Afterwords, if the same user, same login, wants to register to another event he need to provide a password to match his username which is existing in the system.

When user registered in the past for Event B and now wants to register for Event A he should click on the link (click here). This will redirect him to the login form where he can initiate a forgot password workflow if needed. As a shortcut, if user missed the string above registration form, he may go ahead and enter his credentials (the same he used for EventB) and he will be approved to register so it ends in successful registration.

In simple words :

  • User registers on Event B form with same email address and same password, which was created on Event A in the past. Result : Successfully Registration.
  • User Registers on Event B form with same email address and Different password. Result : Already Existing in the system, cannot register successfully.

 

Hope this would help a lot of our users to understand the work flow of Event Registration System.

Thanks,

Empowering Your Seminar Hosts to Create Seminar Rooms

The question comes up on occasion, “Why can’t my Seminar Hosts create seminar rooms?”

The answer is that they have been affected by an intermittent bug, which we realize may cause some confusion, if not chagrin. There is a workaround available, which we’ve outlined below.

Workaround:

As an Administrator, create a typical account with Meeting and Seminar Host permissions (as a test):

sem

Log in with that account and this is what you may see in the Shared Seminars directory. There is no ability to create a Seminar and the Seminar license is not viewable:

sem1

If you switch back to the administrative account log-in, you will see the Seminar license sub-directories:

sem2

sem3

Resetting the permissions on the Seminar license sub-folder using the to “Reset to Parent” button in the Connect Central GUI has no effect on the permissions. You must manually add the folder permissions to the Seminar license sub-folder instead of using the “Reset to Parent” option:

sem4

Once the Seminar license sub-folder permissions are manually edited, the Seminar Host is able to view and manage the Seminars including the ability to create new Seminar rooms under the Seminar license sub-folder:

sem5

The workaround is very easy so this is a low priority bug and we will address it in a future release. At the time of the writing this tech-note, the shipping Connect release is 9.3.1.d.

Last Minute Managing of Large Adobe Connect Hosted Seminars

Currently, as of Connect 9.3.1, Adobe Connect hosted Seminars may launch on regular Connect Meeting server instead of their designated Webinar servers. If Seminar preparation keeps the Seminar room open for an extended period just prior to to the actual Seminar itself, the Seminar may remain on a Meeting server that is not rated for a large capacity Seminar. Simple precautions will avoid this from happening.

In order to avoid this, on the day of the scheduled Webinar, be sure to open the Seminar room only 30 minutes prior to the start of the Seminar session. By opening the Seminar earlier and keeping it open for final editing right up to the start of the Seminar session, you can lock the seminar onto a regular Connect Meeting server rather than on a Webinar server designed for large capacity sessions. While you can certainly spend as much time as needed to prepare your seminar room in advance of the actual session, you should close the Seminar room for at least seven minutes prior to the actual scheduled Seminar session. Seven minutes is the time it takes the Seminar room to process garbage collection from editing and preparation activities before opening up for the real event.

Adobe is looking at ways to automate the transition from a regular Meeting server to a Webinar server with an eye toward  future release. In the interim, just be sure to time your final Seminar preparation to allow for transition to a Webinar server where large Seminar concurrency is supported with robustness.

Incorrect Timezone displayed on Event Catalog & Event Info Pages

There are a few inconsistencies you might experience with the timezone that is displayed on the Event Information and Catalog pages. Below are a few issues you might encounter which I am listing for clarification :

Environment : Adobe Connect Hosted

Version : 9.x

1)    Timezone displayed on Event catalog or Event information pages might not be correct if the Event timezone or user’s local timezone belongs to one of the Australian timezones :

For Example , if your Event timezone is set to Sydney time and your local system time is also Sydney time, however when you launch the Event Catalog or the Event information pages, it might show up a completely different timezone there like, CHUT timezone.

Workaround : The user can choose any other timezone from the dropdown on the catalog as per their requirement in the meanwhile.

Additional Information :  This has been logged as Bug#3843662 and Engineering is currently working on implementing this in the CQ application.

 

2)    Time zone displayed in Upcoming Events and Event info might be incorrect if the UTC offset on the client locale and Event timezone, belongs to multiple timezones that have the same offset in the current moment :

For Example, my current Local System and Event time zone is Arizona (which belongs to UTC-7) but on event catalog it is displaying Mountain time which also belongs to UTC-7 time.

Workaround : The user can choose any other timezone from the dropdown on the catalog as per their requirement in the meanwhile.

Additional Information :  This has been logged as Bug#3834669 and Engineering is currently working on implementing this in the CQ application.

 

3)    Time zone abbreviation shown on the Event registration page for Australian time zone is incorrect :

For Example, Create an event with time zone (GMT+10:00) Canberra, Melbourne, Sydney and publish the event.  Preview of “event info/registration page” shows the event start time in the format “Saturday, May 16, 2015 10:15:00 PM EST – 11:15:00 PM EST” instead of AEST. However, the system is expected to show the time zone abbreviation as AEST.

This can also occur if you change the timezone on the Event Information pages to an Australian timezone.

Additional Information :  This has been logged as Bug#3845144 and Engineering is currently working on implementing this in the CQ application.

 

If you are running into one of these issues, please contact Support and provide your account information to us. We will add your information to the list of affected users.

Keep tracking this page for latest updates on these bugs.

 

PDF document does not upload into Adobe Connect

Problem: Adobe Connect could not process this document for viewing. (Either the full document does not upload or some pages of within a document do not upload)

NA5

Environment:

Adobe Connect Hosted/Licensed

Resolution:-

Use the “Sanitize Document” Feature to get rid of all the following types mentioned in the image attached below. Depending on the version of Acrobat you are running, you may need to install a trial version of Adobe Acrobat Pro to use this feature.

 

image001