Posts in Category "Events"

Blank screen upon completing registration for events in Adobe Connect 9.2

Issue: Some users may see blank screen upon completing registration for events in Adobe Connect 9.2

Description: If an external component is used in the Event Catalog header then some users may see blank screen upon submitting the registration page.

Workaround: Remove the external component from the “Event Catalog”

Steps:
01. Login to connect.
02. Click on Event Management tab.
03. Select the Event you have issue with.
04. Click on Edit Information.
05. Click “Edit” link near the event template drop down.
06. When CQ page opens click on “Catalog”.
07. Delete the external component from the catalog header.
08. From CQ elements panel click on “Activate template”.
09. Click on Shared templates in CQ.
10. Find the template you are using in your event and click on “Edit template” (pencil icon in CQ).
11. From CQ elements panel click on “Activate template”.

Ensuring that Email Generated by Adobe Connect Servers is Received

There have been more than a few incidents reported on the topic of email messages from Adobe Connect servers not getting delivered. These include messages generated by the Adobe Connect Events module as well as system email messages such as that generated by changing a password.

The first thing to avoid to prevent this problem is that of using special characters in the host’s name. This is scheduled to be fixed in Connect 9.3, but currently, in 9.2, if you place a comma in the Event host’s name such as Frank D., El Presidente’  it will cause an error identified in our server logs by a messaging exception.

The second thing to avoid is inviting over 20,000 participants to an Event. This generates an operation size error and causes problems with email messages being sent out. We also plan to address this ceiling tentatively in Connect 9.3.

With specific reference to Adobe Connect Hosted accounts, we just made the following change to ameliorate email problems: As of April 28th, 2014, administrative email notifications sent from Adobe Connect servers will now be coming from admin@adobeconnect.com instead of admin@acrobat.com This will help by disassociating Connect-generated email from that of the Acrobat domain which could be potentially blocked by virtue of its identification with document storage. We also made some internal changes to the way the Connect servers handle email and we worked with our Web infrastructure partners to insure that Connect generated email was not being treated as SPAM on the Web.

There is a bit of a conundrum here. If Adobe Connect Events email invitations are sent out in massive mailings to those who perceive the email as SPAM, then the Adobe Connect servers could be tagged as producing SPAM by those end-user recipients. An overzealous Events manager may cause Gmail and other providers to treat Adobe Connect email as SPAM. When an Event that is capped at 500 participants sends out 5000 email invitations, it is expected that many recipients will at best ignore the inbound email traffic and many more may consider the traffic to be a nuisance. We are investigating possible approaches to ameliorate this problem and plan in 9.3  to add an opt-out option for Events invitations that will offer a convenient alternative to any SPAM reply option for recipients to invoke.

We love large Events and Adobe Connect handles them very well; this is a case when our success can potentially lead to some problems. Currently the Adobe Hosted Service is green for SPF record checks.  We pass all major email providers and are not blacklisted according to common checker tools on the internet.  This should resolve the lion’s share of current email issues and the upcoming changes in 9.3 will serve to harden this capability for future Events.

Where is my Engagement Dashboard?

At some point you may want to use the Engagement Dashboard to track your users’ attentiveness in an Adobe Connect Meeting room, but wonder where oh where it may be…  You glance up at your Pods menu (as a host) and see it is not listed.  You may wonder why.  Well, here’s why…

If you want to use the Engagement Dashboard, one of the following scenarios has to be true:

  • You are a Seminar Host and created a Seminar Room.  Seminar Rooms have the Engagement Dashboard in the Presenter Only Area.
  • You are an Event Manager and created an Event that points to a meeting, seminar room, or virtual classroom, in the Event Management area of Adobe Connect.  If you point an Event to any meeting, virtual classroom, or seminar room, it will have the Engagement Dashboard in the Presenter Only Area.
  • You are a Training Manager AND Meeting Host and you create a Virtual Classroom (you must be both to even create a VC in the first place), it will have the Engagement Dashboard in the Presenter Only Area.
  • You are an Meeting Host AND Event Manager and you create a Meeting (just being a Meeting Host will NOT give you access to the Engagement Dashboard).  Only then will the Meeting have an Engagement Dashboard in the Presenter Only Area.

Situation where you will have a room open and you won’t have the Engagement Dashboard as a Pod option:

  • You are a Meeting Host but NOT an Event Manager as well.  You will not see the Engagement Dashboard in the available pods and it will not be in the Presenter Only Area.

Additional Resources around the Engagement Dashboard…

http://blogs.adobe.com/adobeconnect/2012/06/sneak-peek-the-engagement-dashboard.html

https://www.connectusers.com/tutorials/2013/06/rules_of_engagement/index.php

engage1

engagement2

There are some Event Tab’s Visible In Author View/Edit View and not in Publish View after Activation.

Description:- A user can see Event Login Option and Registration Confirmation in the Author View ( Where you can edit the page ) and not in the Publish view after activation. Why?

R-L

The answer to this question is :

Event Login Page will not be visible on Publish view because login page does not make any sense to an end user unless he/she registers for the event. In author view, it was necessary in order to provider a way to navigate (and edit) the login page. We only send event login page URL after successful registration to the event via registration confirmation email and so we do not show it in page menu on publish mode.

Registration Confirmation This page tab is shown to end user after successful registration and Event host can associate this to registration component so that after registration user will be redirected to this page. So this page is for event host so that they can customize its text and page properties. That’s why it is not visible in page menu component on publish mode.

I hope this helps understand some logic behind why some tabs are not visible on the Event publish View.

Thanks

User created an event with registration limit set.

Description: User Created an Event With Registration Limit Set

R-L

 

Many times we have users with questions like : What happens if the participants reached that limit ? Does the user gets a message about this when registering for an event or how ? etc.

The Answer to this is :

Once the registration limit is reached, Last Participant who will try to register will receive the below message :

R-L

 

And host will receive an email like this in this format : 

*********************************************************

Hello Host Name,

This is an automated email from Adobe Connect server to inform you that your event “Event Name” has reached its registration limit of 2 registrants.

Registration for your event is now closed. You can review the list of registered participants from the participant management tab of your event.

Thank You.

**********************************************************

To understand it more clearly, Let say if you have set limit 2 : Now in this case only one user can register because the other one is the host. By default host is counted as already registered user. I hope this clears your doubt.

Thanks

 

Editing Connect On-premise Email Send Source Options

Adobe Connect hosted customers have long enjoyed the option of having their Connect account administrative email sent out to users on behalf of a specified email source rather than the system email parameter configured during installation of the Connect server.  In order to exploit this option for on-premise Connect deployments, you first need to apply the following SQL update statement.  This will  add a row into the pps_account_features table:

insert into PPS_ACCOUNT_FEATURES
(ACCOUNT_ID, FEATURE_ID, DATE_BEGIN, DATE_END)
values (7, 71, ‘2014-02-20 00:00:00.000′,’3000-01-01 00:00:00.000′)

After adding this row, check the system email settings with the SQL statement below to make sure it is correctly configured:

select * from PPS_CONFIG
where name like ‘%email%

The results of the query above should correspond with the settings prescribed on local port 8510 on the Connect server settings page in the Connect server configuration wizard.

SECTION              NAME    VALUE   COMMON_NAME
hosted   validation-emaillist                         NULL
main      config-bcc-email              NULL     NULL
main      config-support-email      admin@connectaccount.com         NULL
main      config-system-email        admin@connectaccount.com        NULL

After making the prescribed database changes, they will either take effect immediately after you cycle the Adobe Connect and Flash Media services or after 10 minutes. You do not need to cycle the services unless the change must be immediate.

With the above settings in place, if you create a user in Connect with the email address  joe@connectaccount.com and then you add  Joe to the Meeting Hosts group, the admin designated in the system-email parameter on the server settings page will send email on Joe’s behalf.

To prove this, simply log in, as Joe, create a meeting and add the user with email admin@connectaccount.com (or anyone you chose) as a meeting participant and send that person a meeting invitation. It should read: admin@connectaccount.com; on behalf of; joe@connectaccount.com:

The meeting invitation will look something like this:

From: admin@connectaccount.com [mailto:admin@connectaccount.com] On Behalf Of Joe
Sent: Sunday, February 23, 2014 5:30 PM
To: WhoeverIChoose@wherever.com; WhoeverIChoose
Subject: Adobe Connect – Meeting Invitation to “My most excellent meeting”
When: February 23, 2014 5:30 PM-6:30 PM (UTC-05:00) Eastern Time (US & Canada).
Where: http://meeting.connectaccount.com/meeting/

Please join me in an Adobe Connect Meeting.

Meeting Name:  The Only Meeting <snip>

Note: This will not affect password reset email messages.

On Demand Presentations are not visible on Event Catalog “Date View”.

Description : If you create an “on-demand” content and associate that content with any of your events. You can definitely see that content under the list view of your Event Catalog page as shown below:

List-View

 

However, you will not be able to see that content under the Date view

List-View

 

Reason:

This is by design, only Live Presentations are visible in both ( Liste View and Date View )

List-View

 

On Demand Presentations are visible only in List view and not in Date View.

At present this is how it works however in future probably we see some changes in this section as well.

Hope this helps answer some questions,

Thanks

Customize Event Registration confirmation message

When a new participant completes the registration form for an Event they are shown the Registration confirmation message.

The default message reads:

“Thank you for your registration request. Your information has been submitted to the event host.”

Here’s how you can customize this message.

  1. Login to Connect and select the “Event Management” tab.
  2. Click on Event Templates
  3. Select the Event Template from the drop-down list.
  4. Select “Edit template”

EditEventTemplate

 

“Edit template” takes you to a new window / tab in your browser where you can edit the template.

EventRegistration_Edit

In this view, select “Event Registration” and right-click on the field where it reads “Registration Form” and “Registration confirmation message […]” as in the screenshot below and select “Edit” in the drop down menu.

rightClickEdit

Hitting “Edit” takes you here:

OnRegistrationConfirmation_dropdown

Select the first item “On Registration Confirmation” by opening the drop down menu. Here you can edit the Registration Confirmation Message text.

Make your changes and click “ok”.

regConfirmation_changeText

To make sure your changes are applied you need to activate the template. You can do this in this floating menu on the right of your screen:

 

CQ_activateTemplate

Once the template is activated the change is applied to all Events based on the template you chose to edit.

 

 

How to stop Event pages (CQ) from being indexed

This article (and link below) is intended for Licensed (On-Premise) customers who have a standalone instance or cluster of CQ servers to serve up the Events Management piece of the Adobe Connect platform.  If you would like to stop event pages from being indexed in search engines like Google, you can follow this quick article below on adding robots.txt to the root of the CQ instances.

http://crxdelight.com/2012/02/04/how-to-protect-your-cq-instances-from-google-searches/

Event Template Account Logo will not Publish

Issue: The Connect Events template account logo in AEM does not change when you attempt publish a new template logo

Solution: To change the account logo on Event templates, you need to change the account logo of the Connect account from within Connect Central:

Click on the the thumbnail image to see the Customization page in Connect Central: Administration > Customization > Customize Central

Event-logo-CC.fw

 

For more information on Connect Central customization options see the following help link: Customize the Adobe Connect Central user interface

For more customization options see the following resource: Extensions : Solution extensions

For more information on Events Templates see the following tutorials:

Creating and Editing Event Templates

Resetting the Default Event Templates in Adobe Connect

Creating a Two Person Event Template with Adobe Connect

Event Administration in Adobe Connect 9

Adobe Connect 9: Event Migration Guide